Extremely disappointed and frustrated with Griffith Heating & Cooling. I am a homeowner dealing with an HVAC system failure that traces back to a defective unit at the time of installation, an issue that has been acknowledged by Griffith. While the installation itself was performed correctly, the unit was faulty when installed. The evaporator coil was improperly attached and remained misaligned inside the unit for over 1.5 years, creating continuous strain on the system that ultimately resulted in catastrophic failure. The compressor is now completely blown. I have only been in my newly built home for 2.5 years, and I should not be dealing with a major system failure of this magnitude so early in ownership. Despite the unit still being under manufacturer warranty, I was told I am responsible for $1,300 in labor costs to replace the compressor, even though the damage is the direct result of an internal defect that existed from day one. My home warranty also refused coverage because the system is still under manufacturer warranty, leaving me stuck between companies while being asked to absorb the cost of a problem I did not cause. This is not normal wear and tear. This is not homeowner negligence. This is the result of a defective HVAC unit that went uncorrected for over a year, despite clear warning signs. What makes this situation even more frustrating is the lack of accountability once the issue escalated. Instead of standing behind their work and equipment, responsibility has been shifted to the homeowner. That is unacceptable. I am also deeply disappointed in Main Street Homes for not doing more to advocate for their homeowner or hold their HVAC contractor accountable. When an issue clearly stems from defective equipment present at installation, homeowners should not be left to navigate this alone. I expect better from companies that build and service homes. read more

Amazing service from first contact to follow up on installation of an entire new unit! Each point of contact was friendly, professional and very patient in answering my numerous questions and providing me details. They helped me to align my purchase priorities with a system that met not only met my home needs but my personal needs. Installation was the next morning with Jim and Kody, again offering amazing service, answering questions and leaving their workspace spotless. Highly recommend! read more

Bought a new construction home in 2022, the first year we had a small issue but called the builder to fixed it prior to our 1 year inspection. Since then it's been problem after problem, no heat in the winter, no AC in the summer for 2023 and 2024. We had to replace leaking coolant pipes ($100) and add coolant ($120 per pound), in 2023,well over $300, and coils in 2024, well over $1200... IN A BRAND NEW, NEW CONSTRUCTION HOME!!. Apparently (Per the HVAC tech) they received HVAC units from the manufacturer with bad coals and still installed them, I guess they were hoping they didn't get any of the bad ones. GUESSED WRONG! However, why would they care they are just going to charge you to come over to see what is going on, to the tune of $75 a trip and If you want work done in addition to that, just keep adding it up a minimum $90-$100 a pop. Let me be fair, they did work some things out on my behalf to lessen the financial blow and because they were at my house constantly. I just could not figure out why I was having all these HVAC issues in a NEW home with a NEW HVAC. This is my 3rd home so I knew something wasn't right. Well, 2025 went along fine with no hic ups, I was thinking finally it's locked in and rolling good. NOPE, March 2026 in a record heat wave...guess who had no AC........again! Yes ...I didn't ...and again guess who was at my house, to the tune of another $75. SMFH...you can't make this up. Wish me luck as we approach summer 2026! read more

We called and referred Kevin and his team to a few of my friends. They do a phenomenal job. Super quick to respond 24 hr on call service. I can't say enough good things. My friends super happy with how quick they were able to help them out. They run rebates and affordable prices with great warranties. Made ME look great. Thanks for all you do. I'd refer them anytime! read more

The initial setup is okay. After that the service has been a challenge. I have 2 HVAC systems they installed. In the last year, they have had to come out roughly 10 times and I've paid about 4000 to fix systems that are still under warranty. read more

Crap service guy. Had the part marked up over 1000% not mention thier box trucks race through my neighborhood every afternoon. Find a more trustworthy company. I wish main Street homes used another contractor. Contacted them three times about FORGETTING to even install a vent in the bathroom read more

I have an 8 year old Trane 3.5 ton and a 2 year old 2.5 ton American Standard HVAC. I have seen so many Technicians who should not be touching systems and are just bad at their job. For example, our Trane was leaking R14 coolant every year & no one was able to find the Leak. Mark at Griffith found the issue in 15 minutes. Also because this Trane has 10 years parts + LABOR, he had to prove to Trane that the evaporator coil and TVX were bad. Within a week Griffith installed and fixed the issue. Recently, I found Jamie (x108). He is freaking awesome and so helpful. He sent Ben who is also another amazing HVAC Tech to service our unit. I believe each company has good or bad people working for them and some has more of one than others. But you are golden, once you learn which person to deal with & have your system worked on. Thank you Jamie and Ben.. Matt @15402 Fox Crest Way read more

These guys are the best! They're fast, friendly, professional, and knowledgeable. They've saved the day for us on at least two occasions. Don't waste your time and money with anyone else. These other reviews must be outdated. read more

Great installation and very happy with my dual fuel HVAC unit....but Griffith's after-sale responsiveness makes cable company service look good. Waited 3 hours for a no-show tech today. Will likely use someone else for my maintenance going forward. read more

I am the owner of several rental properties and am always looking for reputable companies to establish a business relationship. Recently, I needed to find an HVAC company that could provide me with quotes for replacing my central AC system. I ran across Griffith while searching the web. I called their office and spoke with an intake service representative. She, in turn, told me that a salesperson would contact me with the details. I provided her with my contact information and ended the call. Well, three (3) days later, I still have not received a call from anyone at Griffith. I don't know if their sales team are super busy and haven't yet gotten around to calling me OR if the intake service representative did not pass along my information. In my opinion, three (3) days was more than enough time so I had to move forward with a different HVAC company to get my AC back up and running. Maybe Griffith has enough business already whereby they don't need me as a new customer. Guess I will never know. read more

Had my 16 year old system replaced by Griffith with a variable stage 4 ton air conditioner and variable stage furnace. The estimator did a good job answering all my questions and was able to get installation done the very next day since our old system had died out. One issue was that the contract stated that a thermostat would be installed upstairs. However it should have stated that a sensor would be installed upstairs. This caused me some confusion that I had to work through with the sales manager Jacob. The communication on that issue and wording of the contract could have been better. I got 60 month interest free financing through Griffith's partnership with Wells Fargo that was nice. They were able to include an automatic rebate from American Standard on the furnace. On my own, I found another rebate through Columbia Gas. They probably should tell all their customers about this so they don't miss out on this $300 rebate. Overall the installation went well. They had one issue with running a wire upstairs for the sensor and wanted to feed it through the exterior of the house. I asked them to find a way to keep the wire inside and they figured it out. I would have liked to had been given a better rundown on use and features of the equipment. I figured it out on my own though. They only briefly explained warranty information and setting up a service contract. I had to call back the main office to get clarity on that. As a summary, areas of improvement needed include wording of contract quotes to avoid confusion, giving a better rundown on use of equipment, explaining warranties and maintenance agreements, and sharing rebate information from Columbia Gas. Overall I would say go with them for your installation if but be sure to ask lots of questions regarding use of your new equipment and about warranties and maintenance agreements. read more

I reluctantly contacted Griffith even after being warned by the previous owner of my house that their work and service is shotty. I called them because my wood furnace leaked a touch of smoke at times. So I called them to request a weld for the locking mechanism to stiffen up the seal. They came three weeks later to look at the furnace and then came back another two weeks later. I asked for a weld but instead the guy changed the gasket and locking mechanism. I thanked the guy a lot. When I looked at the door the locking mechanism didn't lock tight but it wasn't moving or anything and he said it'd be fine. So I trusted him as this is his job. A couple days later I started a fire because it was getting cold at night especially in the basement where my 4 year old daughter sleeps. In the morning my wife left to get groceries with her dad and came back and the basement was filled with smoke and the alarms were going off! Thankfully this didn't happen when my daughter was down there sleeping. So she called them and they said they will send the guy again and they raised their voice at her. I then called them and asked them if there's smoke damage to our place will their insurance or ours pay for it? The lady on the phone stated she doesn't know and someone will get back to me. No one ever did. I then called them and told them to cancel my contract. A couple weeks later we got a crazy bill! I called them and got in touch with the owner Terry and explained what was going on in hopes we can work on an agreement about the bill. He yelled at me and stated no smoke ever entered my basement and that never happened! This went back and forth until he hung up on me! I then called back and he said forget us, your bill and that this ever happened! I'm the meantime I got a welder to come in and fix it in one hour. They were so thorough and nice to my wife, kids and myself. I have been doing fires at night to take the edge off since and there has been no issues. I highly suggest learning to do your own furnace or going somewhere else. Good luck! read more