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    Priority 1 HVACR

    5.0 (1 review)
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    2 months ago

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    Southern Goodman Heating and Air Conditioning - Air Conditioner Installation

    Southern Goodman Heating and Air Conditioning

    (12 reviews)

    They responded quickly and we are currently waiting for necessary part to arrive…read more very professional and helpful. The office staff is excellent too.

    We initially provided a 5 star Google review because Southern Goodman significantly discounts the…read morecost of the service if you provide a 5 star review. In hindsight, we would NOT recommend this company. Please read the details below. This was the third scheduled appointment. The previous two appointments were in the afternoon. Southern Goodman rescheduled our service to take care of customers without AC. Our technician was hired by Southern Goodman about a month prior. According to the technician, he had several years of AC experience. He spent over two hours doing the service on two units and a Mitsubishi unit. He found no problems with the Mitsubishi unit. He did program the remote. He said that the ductwork upstairs was not properly installed and all the air was going into the insulation. He was informed that the ductwork passed the County's inspection. He did not rethink his conclusion. He found that the capacitor was not working. The unit is under a 10 year parts and labor warranty. He was informed that the warranty company would take care of the repairs. He was informed that the warranty was parts and labor. The technician said that the repair would not be covered. The warranty company arrived in the same afternoon. The capacitator was replaced under warranty. The alleged improper ductwork was simply a piece of tape that fell off. The warranty company retaped the ductwork. While looking at the ductwork, the technician observed that the drain was not cleaned and was close to overflowing. The second unit was serviced with no reported problems. He did recommend a pump to manage the condensate under the house. This recommendation was seconded by the warranty company. The technician did push a maintenance program with the company. The service manager refunded our money.

    SoGood Plumbing, Heating & Air - SoGood Plumbing, Heating, & Air (formerly Southern Goodman Heating & Air Conditioning)

    SoGood Plumbing, Heating & Air

    (3 reviews)

    After going through one of the coldest winters I can remember, I'm finally realizing how great of a…read moreproduct Trane can be if installed and maintained by the correct people. Which was not these people. My experience: I bought a Trane system from them years ago when they were called "Southern Goodman". I also signed up for their service plan (2 maintenance visits a year). I thought I was in good hands. Things were good in the beginning but then it started going downhill over the years. The technicians were getting worst, unprofessional and not consistent with their work. Then in December of 2024, I canceled my service plan after they gave me an estimate for a repair on an "intermittent" issue that they weren't sure of their diagnosis. I later found out that they weren't even listed on Trane's website as a certified/authorized repair company, which if they were, they would have seen the parts they quoted me were under factory warranty. After I had a certified Trane service company come out, we found out that after all the years of service there were screws missing, the temperature sensor was in the wrong place (which was the main cause of my problem), and refrigerant was low.

    They came out when we had a leak, fixed the leak and said we needed maintenance and we have had to…read morepay $22 for what they now are telling us is a whole year, even though they did not disclose that! I feel we were scammed into having to pay this.

    Priority 1 HVACR - hvac - Updated September 2026

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