Yes to this business! I'll be a client again! In short, they immediately identified the problem and fixed it. I appreciate their professionalism, positive attitude and willingness to help and location! Pretty close to the freeway! If you want the long version, here goes! While driving on the freeway I heard/felt a loud thump underneath the car. While I don't know what was on the freeway, I wish they'd clean it more. Immediately I knew my car felt differently and started hearing and feeling something. I was panicked! Why? B/c I had to pick up my child and if the car wasn't drivable how was I to pick my child up while they still need a car seat. (A mother's mind races to solve potential problems like no other). Anyway, I called my husband to help find me the nearest car shop b/c something was wrong. He had previously been at this shop and it was the best place for me to go. I did. I am not sure if they could tell how freaked out I was but I tried not to seem like it. They were able to identify it was nothing dangerous and it was easily fixable. THANK GOODNESS! I immediately felt relieved. So now they will be my go to for car anything! Check them out!! Tell them Mrs.Lum is still grateful! As always, thanks for reading my review & experience at places. :) read more

Virginia Auto Service - Underneath car before their services, on the freeway and street it was scrapping the ground. All good now! - Auto Repair Near Me - Phoenix, Arizona

Made an appointment to bring my car in, it's been a little sluggish. Initial conversation went well. Came in this morning to find out that it's $230/hr to even figure out what the problem is! How long will that take ? No idea. Had I known that charge was their baseline I wouldn't have even bothered wasting my time or theirs. That seems excessively high and should've been discussed before I came in. I'll be taking my car elsewhere. read more

There is ABSOLUTELY a shop that can do what they do for WAY below the price. Tried to charge me over 5k to have my fuel injectors and spark plugs replaced in my 2019 5.0 Mustang. The staff were nice though and extremely friendly. Everyone was great from front desk to techs. After doing only some of the services like the automatic transmission fluid exchange, brake fluid exchange and cooling system service (it was needed, probably still highly priced) took it to my performance shop and had my injectors, spark plugs, and new high performance mini starter installed for $800 rather than $5,000! (yes I got the OEM 47lb ford replacement injectors and spark plugs). I will say however, the work I approved was done well and helped out... My performance shop also noted the fuel injectors were the wrong size for my engine and were going to cause even more issues which this shop did not tell me at all. On top of that they also stated my direct fuel injectors were most likely the issue rather than just the regular fuel injectors and needed to be flow tested and cleaned out. Overall, great customer service experience, good work, insane pricing! read more

I recently took my car to Virginia Auto Service because my check engine light was on. They told me the O2 sensor and head gasket needed to be replaced, which I proceeded and I paid about $2,700 to have the repairs done. Not long after I got my car back, it started overheating. I took it back, and they told me they tested and drove it but couldn't get it to overheat to see what was causing it. So they said they couldn't find anything wrong. When I picked up my car, I noticed my back window had been left rolled down. When I tried to roll it back up, it wouldn't work. I went back into the shop and spoke with Keenan. He came out, looked at it, and confirmed it was broken. When I asked if they would fix it since it wasn't broken before I brought my car in, he told me I would have to pay for it. He also said it would cost around $400 to repair it. When I said why would I pay for something that they broke? he then sighed, grunted, and was very unprofessional during the conversation and said I'll grab the manager for you. Keenan then got the manager, Robert. Instead of trying to help, Robert compared the situation to me coming into his shop, turning on the lights, and the lights breaking, asking if that meant I should have to pay his electric bill. I didn't think that comparison made any sense. My window worked before I brought my car in, and it was broken when I got it back. I simply expected the shop to take responsibility for something that happened while my car was in their care. I understand that accidents can happen, but how a business handles them matters. After spending $2,700 on repairs, I was disappointed that I left with a broken window and was expected to pay another $400 to fix something that wasn't broken when I dropped my car off. The lack of accountability and poor customer service were very disappointing. Unfortunately, I can't recommend Virginia Auto Service based on my experience. I would honestly give this place 0 stars. Very disappointing. read more

I am extremely grateful for the professionalism of Keenan, who is the Service Advisor I worked with @ Virginia Auto Service. Communication with Keenan, the Automotive Technician, and myself gave me a real peace of mind getting the result to pass emissions on my vehicle. Truly experts in their crafts dealing with customers and diagnosing vehicles with technical and complex issues. And also identified an urgent safety repair while performing a drive cycle with my vehicle. Keenan provided outstanding customer service, keeping me informed and treating my concerns with genuine care. Overall, the experience was efficient, trustworthy, and reassuring. I truly appreciate the Team at Virginia Auto Service for their dedication, expertise, and thoroughness. Owner who is very satisfied with 2005 Mercedes repair. read more

Amazing customer service! I took my Toyota Tacoma in for service. They ended up needing to keep it overnight so they gave me a loaner so that I could get to school and work the following morning. My truck has never run better. I will definitely use them for all my truck needs. read more

Virginia Auto Care is truly outstanding. Keenan was extremely nice and made the whole process seamless from start to finish. They replaced my alternator under warranty for free, did a complimentary full inspection, and even fixed part of my front bumper at no charge. What impressed me most was how clearly they laid out everything in a detailed email with pictures of all their testing and never tried to upsell. It's rare to find an auto shop this honest, transparent, and competent. Highly recommend! read more

Very good service quick and friendly. I've used them several times. Certified techs and warranty! read more

Tim, Robert, and all peeps at Virginia Auto are the best. There is always an explanation - knowledgeable and trustworthy, every single time. read more

I've been using Virginia Auto for 20 years. Great service, nice people. I highly recommend them.

Had some engine trouble on my Subaru. Tim and his tech took the time to diagnose the issue and kept me informed the whole time with their diagnosis. Good to know there is an honest, reliable shop I can trust with my vehicles problems and maintenance!! read more

I just had a lovely experience at Virginia Auto. I came back to this location because my previous experience from 3 year ago was just as wonderful. Michelle at the front desk was super friendly and even gave me good advice about the issue with my car. The service guy aired up my low tires complimentary. This is a business that I can trust with my car. I'll definitely be coming back. read more

They got the car fixed up enough to drive but it wasn't safe to drive some of the screws on the wheels wasn't screwed on tight enough. They made it known that it was safe to drive we didn't have enough money to get everything done they charge at least $200 more for a job that was only less than that we have video read more

Exceptional experience at Virginia Auto Service! The staff is not only highly skilled but also incredibly friendly and honest. They provided outstanding service, explaining every detail thoroughly. I appreciate the transparency and professionalism. Definitely a 5-star establishment! read more

Virginia is a great and has very experienced mechanics who have seen it all and go out of their way to fix an issue. In my case it was my 2014 Ford Edge with bad alternator. Other issues were happening, could be alternator related or something else. Michelle and everyone really worked with me and I love their note taking process when you bring it in, and after the work is done. Very detailed. I have two years of notes that are easy to go back and review. It's really hard to find auto mechanics that care as much as Virginia and have such top notch customer service. They also will call a Lyft for you if needed. Which is good cause Virginia is a busy shop, so l just know you likely need to make an appointment. But they also took really good care of me the two times my Ford was broken down in the middle of the street. And I should add they fixed up my daughters car with a major issue after it did not get fixed at a cheaper, lower quality shop close to our house. Won't make that mistake again. Highly recommend Virginia Auto. read more

I really like the people here because they are kind. Now on to the bad: I spent $2222.84 to repair my vehicle that overheated about a month ago. It took them 3 weeks to "fix" it, and now I'm back again today for the exact same problem. I had no choice of where to bring my vehicle because I just got it to th closest place possible. Now I sit in my other vehicle crying, because I spent every dime I had to repair my vehicle right the first time and it wasn't. I'm a nursing student and need reliable transportation to get around. I didn't have time for this, but I have to deal with this problem yet again. I'm heartbroken. read more

I have been a long time customer of Hyundai Autoloop Tempe. Recently I had an urgent repair and made an appointment to leave the car and get an estimate for repair. When I arrived I was told I would have to leave the car for 3 to 5 days just to have the issue diagnosed and an estimate given for repair!! Of course, it was uncertain when I would get my car back, outrageous! I scheduled a repair with Virginia Auto Service at 7th St. and Virginia and they immediately began evaluating what the issue was and how much it would cost to repair. I had the car back in two days and I was thrilled with the service, speed, excellence of this company. So hard to get good service but I finally found someone in Phoenix I can trust and I recommend them highly! Stephanie B read more

Always honest and reliable repairs, in a timely manner. 300% improvement of experience compared to any dealer that I've been to in the recent past. read more

Learned of this group through a friend. They check all the boxes... deep experience, very efficient, no pressure or sales tactics, clean, well located with good parking, happy and pleasant employees. Brought my Prius in for what turned out to be a simple fix. Highly competitive pricing with a thorough yet simple explanation on the work they did. Finding a great mechanic is tricky (I speak from years of hit and miss tries) and I'm definitely a repeat customer going forward with Matt and his great team. read more

Had my tire bushings replaced and wow! My vehicle drives like a dream again. I look forward to the services that are recommended due to severity, these guys really consider the financial piece for their customers. I'm at 150,000 miles on my vehicle and am not looking to replace it with a car payment. Thanks, VAS! read more

Super friendly and way cheaper than the other place I called for a battery replacement estimate . I got in right away and was gone in 30 minutes. A+ read more

I have been going to Virginia Auto for years with multiple vehicles as although I normally buy cars new, I tend to keep them well out of warrantee. I have always received fair honest service from Matt, Robert and the team. They do great work. Certainly not the least expensive however you get what you pay for. I would rather spend extra for excellent service particularly for a piece of machinery that you trust your life with. I will not go anywhere else. read more

I've taken Audrey, my Audi, to Virginia Auto Service a couple times for routine maintenance. I first heard of them through a coupon in the mail, though I'm not sure how they got my address! :) Being new to the area and because the Audi dealership is way up in north Scottsdale, I decided to give them a try. Not to mention because I value the more personalized service of a small business, but that's a longer discussion... I've been thoroughly impressed with VAS's personal service, their ability to squeeze you in on relatively short notice, the ease in making an appointment, and their communication on what the deal is with your car. They also have a free ride service to drop you off and pick you up, which is highly convenient! If you have a European car, I highly recommend giving these guys a try! I'm fiercely protective and OCD about my car -- if I trust Audrey to someone, you know you can. read more

One afternoon my check auto light came on. I went to an auto parts store so that they could hook my car up to their computer. I was told the problem was most likely a faulty gas cap so I purchased a new one. After the check engine light didn't turn off after a few days, I called Virginia Auto. Because the light probably only needed to be reset, I didn't have to make an appointment. I drove to Virginia Auto on my lunch break and a gentleman kindly reset my check engine light and attached the new gap cap with a tether pin. I was done in less than 15 minutes and at no charge. I've always been treated well at Virginia Auto and will continue to bring my vehicles there. read more

First experience at Virginia Auto and it's 5 stars for me! Great customer service, follow-up and pricing. I was a little nervous as I've always taken my Audi to the dealership for service. They set my mind at ease! Great job! read more

It is a pleasure doing business with these guys. They make life easy even when I have to have repairs done. Careful. Thorough. Honest. Competent. Fair. And they are going out of their way to protect their customers from becoming infected by the virus. read more

Dear Business Owner, I guess it would seem odd to a person who runs a presumptuous business such as yours that presumes to do a job without giving the customer the option of hearing so much as an estimate. Then assume to complete a job with no authorization presuming that the customer would have that kind of money to spend. Listen, I have no reason to bear false witness against your business. But I think I do have a duty to give fair warning to other unsuspecting individuals out there. And I think your character speaks for itself by attacking a customers personality and memory of which you know nothing about. You really should humble yourself and try acting ethically before you lose a lot of customers. Also there is no need for me to read a "report" written by the hand that took it upon itself to do a job without permission. As if I assume you to be a non bias third party without personal stake in the matter. Furthermore, I was on here looking up a place to take my new vehicle in for an oil change and that's why I chose to write a review. I suggest anyone looking for a fair and professional place to repair your car run far and fast from this place. Anything that may have been good about it is long gone, Good day! read more

I am very happy that I have found this place! When you are facing the need to find a trustworthy auto shop it can be daunting! I was given Virginia Auto Service as a place to call and I'm so glad I did! I called around and got quotes from a few different places and not only did I receive the best price here I received the BEST customer service! Tim was kind and explained everything to me. He made sure I was well taken care of! Matt even reached out a couple of days after my service to make sure everything was ok! I am grateful for the fair prices and wonderful customer service! read more

Since you randown everything that's wrong with the vehicle. Please list everything you did on the vehicle for $660.00! The car was returned in the same exact state if not worse, $660.00 later. This is an awful business. That is manipulative and will TAKE your money. read more

If I could give zero stars I would. I left my car there all day and all they did was use ALL my gas. They charged me $140 for a "diagnosis." They told me what I needed from the "diagnosis" and it was to get A fuel induction and Fuel injector services which would cost me around $900. I'm sorry but I'm not a moron and you could have told me I needed those before the $140 and before using all my gas. I found another shop which I used for years before I moved to central phoenix that will do the needed work for less than $300. The shop I used in Scottsdale also does an inspection for free because they care about their customers. This place is a joke and such a scam! Do not go there! ******* UPDATE ******* The owner called me and tried to "fix" how things had gone down. The worst part is the second I said I wouldn't change the review his mood and demeanor changed completely. He was rude and said he was glad to never have me in his shop again and hung up. If he treated me with respect through the entire phone call, I would not adding this little update. Treat everyone the way you want to be treated, even people you do not plan on doing business with. read more

Here is the thing.... when a mechanic tries to skate a cabin air filter change by you for $69.95? It becomes impossible to trust them for anything else. The video on YouTube to change the filter is 1:40 long. The part is $13.00 on Amazon. When I asked about this, and explained that overcharging like this made it impossible to trust their other recommendations, Robert, the service writer, just shrugged. Asked to speak to the owner, who said, "I'm not running a charity." You also are not running an honest business if you charge $45 in labor for a two minutes job. It makes it impossible to trust the recommendations for tire balance and wheel rotation for another $69.95, and a $59.95 engine air filter. Oh, and Fox News blaring in the lobby. Nope. Delighted to take our business elsewhere. Too bad, because they came highly recommended in the Coronado neighborhood. Oh. And the car is a 2016 Honda Accord with 8,000 miles on it, getting second oil change. ****UPDATE**** Owner called to whine about the review. Twice. Get a life, dude. No one makes a purchase until value exceeds price. No one likes to be upsold when the contract for a simple service. read more

Excellent! I had a frustrating emissions issue with my vehicle, Matt & the gang got me in the same day I called, provided me with a loaner & fixed my car right away. Quick, informative, detail-oriented trustworthy. Everyone knows it's tough to find a good garage; I will be returning for more work. Thanks read more

Just updating my review so it's more current. Just picked up my car, and service was excellent as usual. Car repairs can cause stress! And the staff here certainly helps minimize that. read more

Again I left a satisfied customer! I took my car in today for a " fix" , no hassle, courteous service as always. I love this place! Robert and Michele are pros, they're ALL good up there. You do not want to take your car any where else. read more

We have a Ford truck and had numerous (6 plus) auto entities work on a problem with the truck not starting. We had so much replaced that it was on the ridiculous side. Still, nothing changed the fact that the truck did not start. Reading numerous articles on this F250 on the internet showed us that this indeed was a problem that was difficult if not impossible to solve. I won't even go into the amount of money spent. Enter Virginia Automotive and Matt and Tim. They listen and they think. This is an amazing statement nowadays when all anyone want to do is argue and support the illusion of having fixed a problem that still exists. Kudos,Kudos,kudos. We can't tell you how refreshing this experience was and how good these guys are at their job. read more

In response to the business owner's response, I'm not really buying it. Being honest about the diagnosis of a car is only half the battle. Being honest about pricing is just as important. And these guys totally failed. Implying that technicians who charge less than them are somehow lower quality is just bullshit, plain and simple. They wanted to charge us more than $600 to put on new brake rotors and pads. Retail for those parts? About $150. Hours it takes to swap them out? One, or two, at the most. Naturally, when I called them and sounded like I actually knew what I was talking about, they knocked $150 off the price they offered my wife. Still not good enough. It was $300 cheaper to tow our car all the way to our trusted Mesa mechanic and have him do the work. Oh, and the inspection we used a Groupon for? They charged us for services that i later found out were supposed to be part of the Groupon. Going to call them today to try and get a refund for that $30 (?!) tire rotation. Hate to rag on a local business, but the only way this could've gone worse would've been if they straight up lied about problems with the car. read more

When my car started making scary, loud, noises, I panicked and took it to the nearest reputable mechanic (Virginia Auto). I had heard they were a bit more expensive than other places, but my brother had just had a really great customer service experience there, so I decided to chance it. After explaining to the very nice mechanic working the front desk that I really did not have any money to spare, I left my car in their hands and crossed my fingers. A few hours later, I had a written estimate in hand: $1,600+. I was hugely disappointed (who happens to have a spare $1,600 lying around?) so I forwarded the quote to some knowledgeable friends who told me that I should definitely get a second opinion. Once all was said and done, I managed to work out a solution to my auto troubles for $700 from a different mechanic. Yes, Virginia Auto does good work. Yes, they offer GREAT customer service. NO, it's NOT worth paying DOUBLE for. P.S. Do yourself a favor and check out Inman & Sons instead. :) read more

I got a groupon to visit this place for my oil change so I was like why not. , it is close by and 2 oil changes with road side services for $37, good deal, huh? Well, but on the groupon or when I made the appointment (even at the time I mentioned that I have a specific brand and model of car.) It was nowhere mentioned that my car need special treatment and "needed" synthetic oil. I get it that they would want you to use more expensive product and charge few more bucks and I don't mind it, as long as it is mentioned beforehand not when you get there. Overall the place seems ok, and the people seems nice there and giving me ride to where I need to be. However, IMHO, consumer should have the right to know the term and conditions so that there is no confusion and even before they ask. read more

I am the owner of a Jaguar and a Range Rover so it goes without saying that next to my wife and kids, my mechanic is the next most important person in my life. After moving to Phoenix I followed the rule book and took my cars to the local Jaguar / Land Rover dealers for repair and service. A friend of mine recommended Virgina Auto Service to me a few years ago when he was visiting me in hospital as i was recovering from the shock of a $4000+ repair on my Range Rover. (just joking but it wasn't far off) The next time I needed a service thats exactly where I headed - and I have been heading there ever since. The owner Matt Allen is a champion. Aside from being a terrific guy, he as honest as the day is long and I know if he tells me I need to get some work done, it needs to be done. Likewise he is always looking to keep the repairs and service in check and takes as much pride in saving me money as he does in the work his shop performs. I am not a happy customer - I'm a fan. These guys do business the way it should be done, they treat their customers the way you hope people would treat you and most of all I always feel I get value and peace of mind for my money. I highly recommend this shop. read more

As always, first rate service. As a single mom, I wouldn't think of taking our cars anywhere else. Thank you Matt and crew for years of taking good care of us. read more