The arena is decent and the obstacles are well constructed. It's often very hot and stuffy in there, so pack water and electrolyte solution = 3 stars The rental gear is pretty worn and the rifles often jam or don't fire, resulting in multiple swap-outs. Can't complain too much since it's only $15 to add a rental package online ($18 in-person, which is annoying). How about raise it to $20 flat and get some new gear that works reliably = 2 stars The Pro Shop has a good selection of guns and accessories at fair prices compared to online Airsoft retailers. The knowledge of the salespeople however, isn't as good. I get better answers from AI on my phone while standing at the counter. The online reservation system is AWFUL!!! The website is difficult to navigate unless you read by picture. Looks more like multiple flyers glued to a screen that have hidden links in some, but not others. When you select a date, time, and location you end up with the right date and location, but varying times. I booked for 2 people for the 12pm - 4pm session and ended up with one at 12pm and the other @ 4:30pm. = 1 star The staff is friendly and generally helpful in getting issues worked out. That definitely helps, but with all of the online reservation stuff that has to be un-FUBARed, it takes away from the experience and play time. I'm not a web designer, but with most people using technology to purchase goods, services, and experiences, you'd think they'd do some market research to gather feedback on how to build a user-friendly website. We haven't tried any of the other Airsoft locations in Phoenix, but after our three (3) past experiences, I'm ready to move on from VIP Airsoft. It kinda sucks, because this place is close to our house and easy to get to. read more

Grandson has the best time! He attends weekly! The staff is always so helpful! Great place for birthdays etc...

I played on a weeknight recently. I was a bit concerned because I showed up and nobody was parked out front. It turned out that there were only 4 other players that day, plus me. This may sound like a bum deal, but it was actually a blast! We had the whole place to ourselves, which is arguably way more fun than going when it's packed. Because there were only a few of us, we could pick our game mode, choose (and switch) sides, pick the music, choose to play in the dark, and just generally have it our way. If you had a bad experience playing when there are a ton of people, try going on a weeknight. It might change your mind! read more

****DONT BOTHER. TERRIBLE EXPERIENCE AND WASTE OF MONEY/TIME**** We had four adults in our group to spend a few hours playing airsoft the other day. Not our first time playing so was aware that there is always a hoard of un experienced kids that tend to play. Unfortunately, the "referees" who were tasked with running the games could not figure out how to do math or get semi even teams NOR could they look at the size of the players to figure out how to split the game into two even/fair teams. I provided feedback to both referees after the first game resulted in me leaving the arena after 5 minutes because none of the kids would leave the spawn area leaving me to walk around, sweating and almost accidentally shooting my teammates. I also spoke to the owner and a kid manning the front desk...nothing. In fact the kid at the front desk decided it was a good idea to just argue with me and say that getting a fair/even game is hard....wth!! Anyways, after 3 attempts at playing but not completing a full game, we decided to leave. I stopped by the counter on the way out after seeing someone with shirt that said manager on it. Think his name was Justin. I shared my concerns only to be met with "You should've told me earlier and I could've done something". WTF!!!!? I told FOUR people. He retorted back that he basically didn't believe me and I should sought help from him even though I didn't know he existed AND I told the owner. Then he says, "What do you want from me now?" I was at a complete loss as that is not how I would expect ANY manager to act in a customer facing role. Don't bother spending the money or time at this place. PS. I've had a chance to read the other responses to negative reviews of this place and want to make sure it is stated clearly before you try to deflect responsibility and blame us. No one in my party was flagged for violating rules, we were not asked to leave a game or the facility, we were respectful to both players and staff, we made a reservation, we were timely, and we were proactive in giving feedback to recover the experience. read more

Seems like a decently fun place to play...but if you're there for supplies, plan on being ignored. We only ever come to refill our CO2 paintball tanks, and every time it take 30 minutes to an hour TO BE ATTENDED. No matter what time of day we come, there's a massive crowd of kids waiting to be checked in, and they get priority. Not until the entire room empties do they help you. I will say- despite being in high demand, the workers are patient and calm. I would've been stressed with so many people needing help but they kept cool. They're polite and friendly once it's (finally) your turn. The actual filling process is just a few minutes and decently priced. Just plan on a lot of time for a simple job. read more

VIPAirsoft Arena - Wait your turn!! - Kids Activities Near Me - Gilbert, Arizona

Had my son's 13th Birthday there. The kids all had a great time. The host we had was very attentive and nice with all the kids. We ordered the goodie bags, pizza and snack trays from them. All were gobbled up. read more

VIP Airsoft is definitely my favorite field in AZ. I've been coming for years, and will continue to come for many more.

Much tighter corners than the Phoenix location, which would be a plus if you didn't have the mandatory bang bang rule. The field is fun, they just have some arbitrary rules that really stand no purpose (like the fact they the ref won't let me hold my gun in a low ready in spawn) Overall good experience. I'll be back read more

VIPAirsoft Arena - Kids Activities Near Me - Gilbert, Arizona

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Great place overall, great staff, great arena, and great equipment! The stuff they sell is really cool and reliable

I don't even know where begin but avoid playing here at all costs. Furthermore, the retail aspect complete garbage. Prices are outrageous, entire staff is not helpful. Shame on the owner!!! read more

Don't trust the 5 star ratings this place sucks, every time I go there their "overbooked" and their website doesn't even work properly

Decided to finally try the gilbert location, save your money and go to the phoenix one, it is worth the drive. The refs come off as power trippy and preachy compared to the chill refs at the phoenix location. Plus the lighting is horrible, I have a tinted helmet so I couldnt see anything in the staging area. The arena itself is amazing but not worth the drive and does not make up for the mid refs. read more

This place was great. when we got there it was $35 for all day. And it super easy to sign up for the arena 10 minutes or less and they give you a pack of 1000 rounds free. And the arena was a medium size and lots of walls and cars to use as cover. There was around 30 people. read more

took a roadtrip out from California, was greeted by helpful and respectful staff and had a blast. Was having gun troubles and they even gave us a free rental for the night as well as some tech insight and help. highly recommend this field and will definitely be back when i can. to the staff, thank you for making our visit so memorable and showing us how wonderful arizona can be! read more

This place is awful. Staff are a bunch of high schoolers with no training. We were turned away for "being too full" with no mention or notice of anything on the website saying they could be "too full". Not to mention we tried calling 7 times before we got there and not one time did the pick up a damn phone. -5 stars for wasting my time, gas, and money. I will be spending my time and money at Dreadnaught Airsoft which is 1000x time more enjoyable this this sad sloppy ran clown show. read more

Such a fun place. The staff is super nice. 100% recommend. The arena is a little small though but still fun.

Refs Favorited long time players or friends of the refs. Not told any rules during briefing. Assumed we knew the rules already. Team with "holosquadren" patches constantly broke rules and over shot my son making him leave the arena crying with welts all over his body. We talked to the refs and players and they didn't receive any punishments and the refs ignored us. Horrible Customer service. more than likely will not be returning with my son or I ever in the future. read more

VIPAirsoft Arena - Kids Activities Near Me - Gilbert, Arizona

Don't go here if u wanna be yelled at constantly. I get that there are rules but if i'm paying 30$ i don't want to miss out a game because of a first offense. That's not the worst part and I understand they are doing there job but why are the refs so mad. They look like there hate their life constantly. There was a kid throwing bbs and a staff member walked by and joked with him about it and then my friend got in trouble a minute later for doing the same thing by someone who calls himself "Flash". This is very sad and annoying because i love this arena but i can't deal with the sad unprofessional refs. read more

Super fun place. The employees are outstanding! We had a birthday party, a party room, pizza and beverages. They even have gf pizza. read more

VIPAirsoft Arena - Kids Activities Near Me - Gilbert, Arizona

Don't go here unless you like getting bossed around by the refs. The arena itself is pretty nice and so are the front desk people. The refs have some sort of ego towards getting people in trouble for things that could easily be taken care of with a simple reminder. "Flash" sat me out the last game for tossing some bbs at my friends and accidentally hitting a fan that was on the ground. There were also NEVER any rules about throwing bbs. Waste of money considering I only got to play 4-5 games. The refs definitely need an attitude adjustment in order to make it a fun experience for the players. read more

I go all the time, the new refs are not very good, and are on a power trip, and the lady who is the owner is very rude. I have held off many times writing a review about this women. Thinking she's just having a bad day. Nope. She's just very disrespectful, show some kindness to the people who support you. read more

Good place to play indoors. The field layout was interesting with a combination of long hallways and some close quarter areas. The AC was adequate on a hot 104 degree day. Our group was sweating donkey balls the entire time. We ran a lot and tried to get to the entire field so we knew the angles better. Some player attitude but nothing I couldn't ignore. Mostly excitable youngins that don't understand social etiquette. There were a handful of whiners played the day we were there. I've played paintball back when it became popular in the early 2000's. Whining happened then too. So, I guess that's normal. The staff was good. The refs paid attention to the games from outside of the arena. They called out a few bad apples to correct their on-field playing mistakes. The equipment was decent and the staff addressed any issues quickly so players could get back on the field to play. read more

I was on vacation in AZ and I randomly decided to stop by and had a blast would recommend to anyone!

They'll only enforce their rules on teams who don't have GoPros. Refs are kinda grumpy, not particularly friendly at all. Whatever you do don't rent equipment from these guys, they'll give you guns that don't always work. One gun we were given actually fell apart in my buddies hands. Pretty disappointed to be honest. Won't be supporting this business again. read more

It's a nice sized arena for being indoors, the equipment you can rent is pretty decent and the prices are low. The staff is not really focused on customer service and they don't really explain anything to you so if you mess up you get yelled at, which sucks for first timers but that's reflected in the rating, even the manager doesn't seem to care about the way the employees treat customers so, all in all, it's about a 3 star, I'll spend the extra cash elsewhere so I can get treated like a human. read more

Really nice staff nice field great techs that solder my gun wires for free and nice pro shop prices

the rules took a hour to explain in a 4 hour session, also we bought both sessions and and we only played 2 games and we weren't refunded for the one that didn't start yet, we went with a party and a party member that bought bbs previous and they weren't allowed, we had a riot shield where the size requirement wasn't in the website, out of our party of 6 we were put with the advance party group because 2 of us have been there more than 3 times and then we were offered to split the group up, and we were monitoring us the whole time and calling us out on the walkie-talkie the whole time we were there and we don't have the refs names but they were working on 4/27/2024 during the 12:00 - 4:00 session i can't explain how displeased i was with this arena i will never return read more

Word of caution, make sure you call ahead and verify there is no peewee watch during the time you want to play. During peewee matches they close off half of the arena, but they still charge full price for the remaining half. No effort was made to balance the arena in this configuration, so all of the matches are unplayable. (And even if they were balanced, you're still not getting the full space you're paying for) If you have access to the entire arena, it's a fun trip, if a little expensive. If you see the older blonde lady that many of the other reviews have mentioned working, she's very grumpy and rude, but I think she's an owner or at least manager. So, it's a 5 star place when there is no peewee and grumpy lady isn't there. It's a 1 star place if either of those things are present. I guess that averages to 3 read more

We had my son's 13th birthday party here and the staff was phenomenal. The owner was overly gracious to my daughter who was observing and Carter was the most amazing party host. He was so patient to explain the rule and friendly reminders of them for all the boys who were first timers. My son was elated and the male adults enjoyed it as well. My only complaint is it's a bunch of kids playing so several kids are opposed to following the rules and it so it makes it a little difficult to feel competitive. This was the feedback from the 11 boys I took there. There were a couple people from the other team using full auto mode as well as not taking a "respond" when they were hit. read more

Now I am a frequent airsofter here and I have about seen it all. Everything is amazing for a first time airsofter or birthday party, except referees. Some referees here are amazing, but some don't care. They play on their phones as kids literally screamed "stop I'm scared!" At that point everyone left the arena but the referee didn't notice, and even once told, he didn't change teams at all, resulting in 4 hours of trapping the other team in spawn. Also there's a grumpy lady at the front but just learn to ignore the criticism. I know above seems harsh, but on most days the field is great. Most referees love the sport and communicate with the players on a friendly basis(beyond their jobs). For anyone hoping for the best day possible, hope for Tristen the referee, and for ANY further purchases for airsoft such as a personal gun, talk to front desk Mason. These are two very friendly employees happy to help. Though there are more that I just don't know by name! Lastly, SAFETY IS A MAJOR PRIORITY!!! I love Wild West Paintball but their holes in the nets allowing paintballs to fly through and hit you in the relax area makes VIP a 6/5 stars on safety So I would highly recommend this place, don't let my words of warning spook you, it would just save me time to put out the few bad things rather then the many good things. Thanks VIP Airsoft for the hours of fun! read more

When we arrived with our party, the owner was working at the counter and was very unfriendly during the check-in process. We weren't notified of outside food being brought in until the day of the party, when we had made other arrangements due to a severe food allergy. I spoke to the owner regarding this, as we had a custom cake, and she was unbelievably unwilling to work with us on this issue. The only resolution we had was to buy her sub-par pizza and/or pay an additional $17 per child and STILL wouldn't be allowed to bring in the custom cake. The party room was also quite filthy. Given our experience and the price we paid per player, we would never host an event there again. read more

This place is terrible, I bought a battery for my airsoft gun and plugged it in with the correct charger and voltage, when I came back to it it had exploded and trashed. When I called them asking if they could replace it they said they did not offer returns on batteries. I would expect a replacement or a refund for faulty equipment but that's apparently not in their budget. read more

My boys love this place! And I love that I can drop them off for 4 hours & they're active, playing & having fun!!! The price seems to keep going up so I only send them when I can find a deal! Admission includes gun rental, gear & BB's! read more

New to the sport the staff and referees were very welcoming and knowledgeable. They did not talk down to me and explain everything to me very positive manner highly recommend read more

This place is so fun the refs are very nice and the front desk is also very helpful if I could put ten stars I would

I went in today to buy my first airsoft gun that is blow back and the staff was really knowledgeable and very helpful picking my pistol I would like to say this is the finest customer service I've had in a long time. read more

Great place to play and buy airsoft equipment. Friendly staff and fun maze to play. The refs do a good job. Fun game modes. They have some cool airsoft models in stock. Fair prices and they have a repair shop that stands behind the stuff they sell. read more

VIPAirsoft Arena - Kids Activities Near Me - Gilbert, Arizona

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I love going to VIP Airsoft! The staff is friendly, the pro shop is stocked with everything I could ever want. The games are generally well run and the people who play are normally friendly and willing to help new players. All in all, a lot of fun and a great community! read more

Still haven't been able to play at their field so if you're looking for a opinion on the field i'm probably not going to be your best bet but a couple weeks ago I did happen to go in there to purchase some new gear and I just have to say the staff was absolutely amazing and super helpful. I forgot exactly who helped me out that day but he was an awesome dude and was even joking & conversing with me at the front desk. So if you're looking for a helpful staff, good pricing, & reliable information on the gear VIPAirsoft is definitely the place for you! read more

Went here for my sons birthday! Awesome experience and they loved it! Unfortunately I purchased this as a Groupon and I was unable to get a refund so I had to do the cake at the icecream shop in the same complex. Overall this turned out ok and the host for the party was really phenomenal and patient with the kids! Next time I'd avoid Groupon and get a normal party package but it turned out ok! read more

VIPAirsoft Arena - Kids Activities Near Me - Gilbert, Arizona