We have purchased a piano, 2 guitars, and a ukelele from this store…read more My uke and guitar were both having issues with loose cable.jack / strap mounts. I needed one tightened and the other rescued from inside and fitted in place. It was late evening. We went to the counter and received some help. We were told that the technician was gone for the day. It required a specialized tool to fix it. We should come back when the tech is in. We thought they would have been more solution oriented as we told them we are return customers. The fact it happened to two instruments was brought up. I thought they would take some accountability. Long story short I went home disappointed. I ordered a bit of hardware to secure the jacks. I watched some videos. I then fished some dental floss through and snagged the interior piece and pulled it through the hole. I adjusted the inside nut, pulled it through and fixed then. There werent any apologies that it happened on two instruments. It was simply - yeah that happens. Bring it back when the tech is in and be can fix them. No offer of a free fix. It just didn't feel like customer service.

I was wanting to check out guitars, but didn't want to waste anyones time as I didn't plan to buy…read moreone. Figured this guitar center where no one seemed to want to sell a guitar would be perfect for that. Well, I walk in and immediately greeted by two people, asked what they can help with. I said, just tire kicking. As I was looking around a few people actually spoke to me and ended up helping me and giving useful insight on the guitars I was looking at and info on their lessons. What a total 180 from my last visit. Keep it up guitar center!! Bringing my rating up to 4 stars, but if my next visit goes well like this I'll up it review to a 5 star.

I bought my harp from Minda about this time last year. Stellar service. She took the time to work…read morewith me and identify the harp for me. It's a year later, and I love it. Minda also teaches lessons, so I signed right up. Great experience. She's patient, willing to explain things to my engineering brain, and brilliant. More, when it came time to change a string, Minda gave me a lesson. She even let me change a few strings on a harp she was working on. Telling me how to do it, showing me how to do it, then letting me do it but talking me through each step. Finally, doing it on my own but with her watching. Great way of learning. I was able to go home and confidently change the string myself. Five of five stars. And an extra star because she's just so darn nice about it.

I had a great experience selling my lever harp with Minda. She was easy to communicate with, very…read moreprofessional and knowledgeable, and I felt very confident that my harp would be going to a wonderful family who will take excellent care of her. The store itself is spacious, easy to find, and felt very welcoming. I was expecting the process of selling my harp to be complicated, but Minda made it easy and stress-free.

David does an awesome job every time I need an adjustment or repair to my Saxophone!…read more Service is amazing and the value is excellent.

I'm a working musician. David's Instrument Repair does all my work and has since he opened up in…read moredowntown Carrollton. Overall, I'm very satisfied with them. As with any business, if you have an issue, just talk it through with them.

Update (2026): Credit still impacted by this provider even though I never signed a contract. Be…read morevery careful. I would go month to month, if possible. Avoid contracts. Update (2024): This company is still impacting my credit. After explaining to them that I never signed a contact and was going to cancel lessons, they deferred me to a collection agency. I would stay away from this company and their questionable business practices. Revised: I almost never leave negative reviews. Be careful before signing anything (underlined) as they use legally binding, multi year contracts. My wife signed it unknowingly, and our (both) credit is still recovering. We now use private lessons instead.

Kind, nurturing and safe environment for young artists. Conscious of young artists singing and…read morelooking their age. My now 11 year old daughter had been taking individual singing lessons with Gabe and group lessons over the last two years. Gabe has been an amazing fit with knowing when to push her and when not to - so grateful. She has transitioned to Linda and WOW - we are excited about what Linda is teaching her. Linda individually tailors exercises to further advance her skills. We are excited about her future at Septien!

Charged $952 for 28 one-on-one lessons over 6 months…read more Attended ZERO classes. No scheduling. No reminders. No instructor contact. When I raised the issue, the store manager hid behind "policy" and offered no real solution--only a token one-month refund after months of no service. So funny. Paying for private lessons and getting nothing is unacceptable. Very disappointing customer service. This is not how a reputable business should treat customers. Ironically, I discovered these charges because I wanted to keep taking lessons. I've been a long-time Guitar Center customer and bought all my instruments here. Didn't expect to learn this lesson instead.

The online order process was simple and convenient. I chose to use the curbside pick up option. The…read moreemail confirmation provided details on the steps to follow once you reach the store. The only missing piece was there were no curbside pickup parking spots that were earmarked. At least I could not locate them. Once parked next to the store I checked in using link provided in the email. An associate from the store arrived within five minutes with my purchase and loaded it in my car. She checked the ID for confirmation and I was good to go. The entire process was very convenient and safe. The employees wore masks at all times and it is mandatory if you are stepping into the store. Plenty of parking is available. Given the recent news of bankruptcy of the organization, it is important to support local businesses. They offer friendly customer service, great prices, exchange & return options and the opportunity to try before you buy. What's not to like?

We've had a great experience with our teacher and the school in general. Very helpful and very kind.read more

This place is an absolute disgrace. The teachers are unprofessional, the lessons were a joke, and…read morethe whole experience was awful. We tried to terminate because we were moving, and they demanded a termination form -- but never sent us the form! Instead, they kept charging us for TWO more months, and then had the audacity to blame us, saying it was our job to keep chasing them down for paperwork they deliberately withheld. That is beyond shady -- it's straight-up theft. They agreed to cancel, yet still took our money and refused to refund us. Creative Soul Music School operates with zero integrity, zero professionalism, and zero respect for their customers. Don't waste your time, don't waste your money, and don't fall for their scam.

As a first-time customer, everything about Billy's business was impressive. Had the knowledge and…read moreexperience to go directly to the suspected problem. He was right. It was fixed and I was gone in less than an hour. And the cost was completely reasonable. Makes it real easy to recommend to friends.

Billy is the guy in Dallas to see for all things guitar. He did a top notch job repairing an…read moreissue and replacing the power tubes in my Orange amp. He took the time to answer all of my questions and was very clear about what I needed to have done for my amp. The repairs were completed very quickly and my amp sounds amazing now. The communication and professionalism made the whole process an all around great experience. Your prized gear is in REALLY good hands here!

Tone Shop is one of the best guitar stores in DFW, if not the country. The staff are really…read morefriendly and very helpful. Tone Shop stocks a wide variety of new and used instruments, as well as amps, pedals, etc. In terms of new guitars, you can expect to find Fender, Gibson, PRS, and Reverend - and maybe more - for electric. Taylor, Martin, Gibson, and more for acoustic. The cool thing though is they carry a range of instruments in these brands. You can buy anything from a Squier, Epiphone, or PRS SE up to a Core PRS or even a Custom Shop Fender or Gibson. And I don't just mean they have a single custom shop guitar on display, they have like a whole wall of high end Fenders and another for Gibsons. It's kind of fun to go in there and see all those amazing guitars. They've got guitars that cost hundreds and guitars that cost thousands. While they might not always have the same range of brands as the bigger store (no new Schecter, EBMM, etc.), they have an amazing selection within the brands they do carry. There's something for everyone. They have a decent selection of pedals, including Boss, Strymon, and more. A small selection of pickups too. I bought one of my favorite guitar straps from them. They've really got a lot of cool stuff! They also have sales periodically, and some great deals can be had! If you sell used gear to them or trade in toward something else, their prices aren't going to be as high as you could get selling it yourself online - but are fair for selling to a retail store. I think you can do a "sell in store" deal through Reverb with them too. I've been really happy with the guitars I've bought from them, and the shopping experience. They also do repairs, pickup swaps, etc. I'm pretty sure this location also offer PLEK. I've never done that myself, but I'm kind of curious about it and might take a guitar in go through the machine some day. Sometimes they host events at the store too. Overall I'd highly recommend Tone Shop in Addison.

Just go. Wonderful people. Attentive and generous with their time. Great setups…read more Im glad I found them.

The staff at Houghton is patient, knowledgeable, and personable. They will go out of their way to…read moreget the right instrument in your hands. Instrument trials are easy with free shipping even on returns of new instruments. Email questions are answered quickly and intelligently. I have been playing brass instruments since 1976 and have not had a more pleasant remote purchasing experience than this. Buy with confidence from Houghton Horns!

What a wonderful experience!! I had to bring a baritone twice for 2 separate issues, and each time…read morethe experience was top notch. The staff is so friendly, the location is clean and just has an overall inviting feeling when you walk in the door. I have used 2 other stores in the past and I will never go back. Houghton Horns will always have my business. I took the baritone to another location first and was told it would be 2 weeks BEFORE it could be looked at. The quote was $300. And the employee there (Bell's) was very short with me and rude. I then went to Houghton and was told I would likely have it in a day or 2 and the cost was over half the price! And the employees are just so genuinely nice. I regret the many other visits to Bell's and Music & Arts. I promise, you will love this great company!

Been going to this location for years and they are always extremely helpful! Came in with a badly…read moredented bari saxophone that was estimated to take 2 weeks to repair, and Greg fixed it within 5 minutes!

Took my instrument in to get a problem fixed and the very welcoming staff got it done right away…read more They were extremely kind and efficient and made the whole experience really easy and positive!