I was a 5-star rater of Tone Shop until I went to sell a collection of guitars. Took weeks for them to respond and I had to follow up daily and then the price they gave was a great deal for them - not me, but I was willing so after hauling the guitars to their store, then it was every little issue with the guitars. the jack has static - 1979 would have that and a simple spray of deoxit but that equated to 500 dollars off their offer. The deal was for them, not me - looking around at their inventory, everything was marked up high so they were going to make double or triple from every guitar in the deal so I decided this was not good for me and called it off. No help getting the guitars in and no help getting the guitars out. And they were stuck on one they wanted to get for dirt cheap. Not a fair offer but lowball. I work in business and know there needs to be a margin, but theirs is around 80% if not 90%. Forget it!! They may have great items but run! You can get a better deal anywhere else with a staff that is not trying to blead you of every dime. Too bad since I proudly wore my Tone Shop Guitar shirt, told everyone about how great they are and the shirt has been tossed. Bottom line - you will get ripped off selling to a store anyway, but the lowball price and then the minor items their skilled staff can easily go through were obstacles and they used that for leverage. Real sleazy practice and a waste of my time! Again - the waste of time was the largest insult of all! Great items and I'm sure the staff is nice, but after this experience I will never buy or recommend this store. This could have been so much better and I'm still very surprised with such a low offer I was willing accept and they wanted to reduce that more for a collection that they would have been making profit hand over fist with the traffic they get. read more

Just go. Wonderful people. Attentive and generous with their time. Great setups. Im glad I found them. read more

Went here on a friends recommendation, after having mediocre experiences elsewhere. Tyler was very nice and knowledgeable- made excellent recommendations to us. Atmosphere was laid back and warm. Excellent range of stock for beginners to experts and varying price ranges too. read more

Came here to get a few gifts for a co-worker back in Fresno. Sebastian was super helpful and just a cool dude. I recommend this shop for any musician to check out just based off the volume of guitars and friendliness of the staff. read more

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Tone Shop is one of the best guitar stores in DFW, if not the country. The staff are really friendly and very helpful. Tone Shop stocks a wide variety of new and used instruments, as well as amps, pedals, etc. In terms of new guitars, you can expect to find Fender, Gibson, PRS, and Reverend - and maybe more - for electric. Taylor, Martin, Gibson, and more for acoustic. The cool thing though is they carry a range of instruments in these brands. You can buy anything from a Squier, Epiphone, or PRS SE up to a Core PRS or even a Custom Shop Fender or Gibson. And I don't just mean they have a single custom shop guitar on display, they have like a whole wall of high end Fenders and another for Gibsons. It's kind of fun to go in there and see all those amazing guitars. They've got guitars that cost hundreds and guitars that cost thousands. While they might not always have the same range of brands as the bigger store (no new Schecter, EBMM, etc.), they have an amazing selection within the brands they do carry. There's something for everyone. They have a decent selection of pedals, including Boss, Strymon, and more. A small selection of pickups too. I bought one of my favorite guitar straps from them. They've really got a lot of cool stuff! They also have sales periodically, and some great deals can be had! If you sell used gear to them or trade in toward something else, their prices aren't going to be as high as you could get selling it yourself online - but are fair for selling to a retail store. I think you can do a "sell in store" deal through Reverb with them too. I've been really happy with the guitars I've bought from them, and the shopping experience. They also do repairs, pickup swaps, etc. I'm pretty sure this location also offer PLEK. I've never done that myself, but I'm kind of curious about it and might take a guitar in go through the machine some day. Sometimes they host events at the store too. Overall I'd highly recommend Tone Shop in Addison. read more

Great service by Sebastian and their service department was so on top of everything. Their luthier really helped get some changes on my guitar get completed properly not just quickly. Highly recommend the Addison location. read more

Tone Shop Guitars - Musical Instruments & Teachers Near Me - Addison, Texas

Took a tired old 1978 Les Paul Custom to Rob, the tech at the Addison shop. My goal is to restore it to original as much as possible, so he installed the original T-top pickups back in it for me. He noticed a problem with the bridge pickup and I'm working on getting that one replaced with a vintage correct pickup (T-top). In the meantime, he installed the previous pickup (for now). He set the guitar up beautifully and he took the trouble to make sure it was correctly grounded, eliminating all buzz. When I find a suitable replacement for the bridge pickup, I know exactly who I'm bringing it to. Keep up the awesome work! read more

Tone Shop Guitars - Musical Instruments & Teachers Near Me - Addison, Texas

Great place, great people. I've bought a couple of guitars there and will definitely be back.

Shout out to Sebastian for excellent customer service! I've been researching electric guitars for some time and came here today to see what Tone has to offer. I came in around 3ish and was immediately greeted. I came in specifically looking for a Yamaha gig maker which they didn't have, but I stayed and I'm glad I did. Sebastian ended up helping me most of my time there and I got some great knowledge and information from him and he even showed me how to properly hold the guitar, and gave me so many helpful tips a first time guitar player should know. The shop itself is big and they have a variety of guitars and accessories; the prices were a little higher than other guitar shops I've visited, but they did have a sale on a majority of the guitars. They also have someone who comes in and does lessons as well. Just off the service and and the great tips I was given, I'd definitely recommend coming to Tone Shop. read more

Stay the heck away from this place! After dealing with the greasy car salesman Chad, I'm never buying anything from this place again. It used to be a cool place for my coworkers and I to hang out on our lunch break. I don't buy a lot of stuff, but once a month I'll splurge. Chad pissed me off so bad I can't enjoy the amps I bought. I wish I could return all 4 amps I bought from them over the last year. The other day, I bought one VOX amp and got this stupid idea to buy a second VOX that is identical. I really regret this decision. The first I bought outright, the second I traded for. Chad gave me half what my trades are worth. I really didn't want to, but I needed the space for the new amps. I even went out of my way to call him later, and thank him for working with me. Fast-forward 4 days later, I'm at work and I get a text from Toneshop, it's Chad wanting me to bring him $120. He said one of my amps has an issue and wants me to pay him for it. I really regretted trading it in so cheap anyway so I was thinking about it but, what the hell did they do to it. He even admitted in the text they tried to do a factory default and the amp wasn't responding. Honestly I dont know what they did in those 4 days because that amp work flawlessly for the 2 years. Ask yourself what kind of a business blows your stuff up then wants you to pay them for it? read more

The customer service here is quite disgusting. They're worse than used car salesman. I actually have more respect for used car salesman. And that's extremely difficult to say. Don't try to sell anything to them. These guys will rip you off worse than humanly possible. read more

Best guitar shop in Dallas. The guys at Addison go above and beyond to provide a great customer service experience. Just go there. You'll be happy. read more

This shop is a crown jewel for new and used gear in North Texas. Major thank you to Sebastian and Tommy for unmatched customer service and after sale follow through. Keep it up guys! The entire staff is wonderful. read more

I bought another guitar from The Tone Shop. The prices are right. They run sales that make it a wise decision to BUY NOW. Sebastian was great to work with. Thanks, Sebastion! I love Martin guitars. They have a huge selection of new and used. If you can't find it at The Tone Shop, you probably don't need it. read more

I worked with Trevor and Sebastian to buy a Martin HD12 28. These guys were great - friendly, professional and they got quick shipping to boot. Tone Shop ALWAYS has an incredible selection, and exceptional quality.....I highly recommend them for all your musical needs! Peter read more

Great shop with a wide selection of guitars! The best customer service! New, used and vintage equipment for every level of experience.

Unbelievable amount of Les Paul custom guitars. Great service and a large acoustic room full of guitars as well. Has the largest amount of custom Les Paul's in the state of Texas. read more

I decided to play hooky one afternoon with my 15 year old daughter. She's into vinyl records so we were heading to one of her favorite record shops when I realized we were going to be near The Tone Shop. She's an aspiring guitarist so I wanted her to see the incredible collection of guitars they have. It had been a while since I'd been in, but we were greeted with the same friendly welcome I remember from my last trip there. Sebastian welcomed us in and asked if we were looking for anything in particular. I explained that my daughter had been playing guitar for a little over a year and that I wanted her to see their collection. He asked her what kind of guitar she plays and chatted with us a bit. He then told us to enjoy looking around. Later, in the acoustic guitar room, he came in and asked us if we wanted to see "the most beautiful Martin" in there. Of course we did! So he got out the case for a little parlor size Martin with some absolutely incredible abalone inlay. While $13k is just a bit outside my price range (lol), it was an amazing guitar and super nice of him to take the time to show it to us. We wondered through the store for about 30 minutes, admiring some gorgeous guitars. When we left, Sebastian and the other gentlemen behind the counter both thanked us for coming in. When we got to the parking lot, my daughter said to me, "those guys are so much nicer than any other guitar shop you've taken me to." That friendliness and level of respect will keep me coming back time and time again. Don't expect I'll ever end up leaving with that Martin though. :) Thank you Sebastian. read more

I have been looking for an Epiphone Hendrix Flying V for some time now. A friend recommended Tone Shop Guitars. Well my LUCKY day!!! I was fortunate enough to have Ayden respond to my inquiry. Wow, professional, polite, HUGE product knowledge and actually a sales person that knows how to listen!! I bought the guitar not solely based on price, but Aydens ability to make the transaction easy and smooth. Ayden also went above and beyond as far shipping and packaging. Ayden also introduced me to his manager Richard who assuaged any concerns that I may have had! I just cant say enough good things about my shopping experience at Tone Shop today!! Btw, I am 70 years old, own 30 guitars (well now 31) and have playing for 60 years! Not my first rodeo. read more

Tone Shop Guitars - I know my "V"'s - Musical Instruments & Teachers Near Me - Addison, Texas

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Tone Shop Guitars in Addison is an amazing shop!! I've purchased 3 guitars from then in the past year and a half. Sébastien was incredibly helpful and went above and beyond today when I bought my Fender American Ultra ll. I can't recommend this shop enough read more

Went to the Addison store the week between Christmas and New Years (2022) to look at a guitar I had seen on their website. I worked with Chad who was just awesome. Did not pressure me at all he and gave me the space I needed to really get a feel for the guitar. He'd come and check on me periodically, made sure I had everything I needed or check if I had any questions. He even brought out the same model from stock in the back and let me compare the feel of each to make sure I was getting the right guitar for me. The shop itself is amazing. I never expected a local shop to have a selection like this. I saw guitars that I haven't even seen at big name stores in the Dallas area (I'm looking at you, GC). The Tone Shop will by my guitar shop and service center for as long as I am in the DFW area. Great store, with great employees there to help navigate the great selection. I left that day with my dream Strat and I cannot thank Chad and the Tone Shop team enough for that. read more

There's just something special about the Tone Shop in Addison. It may be true about the other locations, as well. I haven't had the privilege of visiting them yet. Several years ago, one of my guitar fanatic friends insisted I go check it out. So, I did. And I wondered why no one had told me about this magical place. It is like no other guitar shop I have seen. It was like having home-made pie after spending a lifetime eating pies from the frozen food section of the Piggly Wiggly. Amazing. The staff is super friendly and knowledgeable. They know how to play the guitar and they are all full-grown adults. This week Mike Doughty helped me find just the right acoustic for me. There was no pressure, no sales pitch, just good old-fashioned service. Friendly, warm, gracious, and welcoming. That's how I'd describe the staff at the Tone Shop. If you haven't been there, go now! If you have been there, go back-they're probably wondering how you've been doing! PS: I have to add this. They have a one-star review in this array of 4-5 star reviews. I don't know John the reviewer. But I read all his reviews. He hates every place he goes. He hates Wendy's! John, "Where's the beef?" It must be between your ears! LOL read more

I'm impressed by Tone Shop. It's a nice change of pace from GC. I enjoyed their large room of Martin acoustics - I got to test out multiple different popular models and go back and forth between them. Plus, they had many custom Martins that made deciding on a guitar even more fun. The service was outstanding. Left me alone to play but checked on me periodically and offered some great advice about instruments they liked. I've heard really good things about their repairs and set ups and the pricing is supposed to be excellent. They are an authorized Martin repair center as well. I even brought one of my guitars in (purchased from a competitor) and they were totally cool about letting me play it against their models to see how it compared. There was a certain guitar which had not been in stock due to Covid factory shutdowns and Tone Shop was nice enough to call me when it got back in stock. I will definitely try to purchase my next guitar from them. read more

The good old days of your favorite guitar store are back. I'm in town for the holidays and need a classical guitar for practice. I reach out to Rhys at the store and he says he has something that should work. Mind you, most of my holiday budget has been spent, so they had something friendly enough for my bank account. In the back of my mind, I figured I'd just return it before we head back. But my father-in-law fell in love with the guitar and I think he deserves it after all the hard work he does. Thanks to Rhys and Austin for making my visit feel like the old days when you could walk into the guitar store, shoot the breeze, no pressure, and feel good about what you just bought. Unlike some other places, it felt like the candy store I was used to. Amazing gear, friendly staff and respect. This is my shop from now on. read more

Tone Shop Guitars - Easy playing classical style. The nut is very narrow not like a classical at all. But Tone Shop had it when I needed it. - Musical Instruments & Teachers Near Me - Addison, Texas

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If you want to deal with the best in the business for a Custom Guitar then look no further than the Tone Shop and Mike Doty. Just got my Custom Martin D-41, Tree of Life, Wild Grain East Indian Rosewood "beauty queen". Mike worked with me to build my dream Martin guitar and she is "stunning". He is a true professional and will work with you to dot every "i" and cross every "t" to make sure everything is exactly perfect as you only get one chance. Can not thank you enough Mike for all of your patience and guidance, I will always be grateful! read more

Tone Shop Guitars - Priceless!!! - Musical Instruments & Teachers Near Me - Addison, Texas

Good local music stores are hard to find. This is one. You know the difference between a good local music/guitar store and a big chain like GC or SA? When you walk in the front door at Tone Shop (or Replay Guitars in Tampa) 3 guys look up and say Hi! One of them offers to walk you to the product you are interested in. At a chain storeyou can styand around with a set of strings in your hand for 15 minutes before someone offers to ring you up. OK, end of rant... We got a good price on a Taylor Mini Koa and two free tshirts last week. Cool. read more

Just The best store...Great gear and people there. They have plenty of everything. Go There and Look for Chad, he is an awesome guy.

What nice cozy guitar shop. The staff is friendly and the is pretty well kept. But the main reason I wanted to post this review is because of the amazing craftsmanship they did on my guitar. This wizard named Ed who made a seamless repair to my guitar. Thanks again read more

Tone Shop Guitars - Musical Instruments & Teachers Near Me - Addison, Texas

Came to buy my first guitar, stayed a regular customer because of the phenomenal service and variety of quality instruments. Staff is very knowledgeable and willing to help. I will never go anywhere else for my guitar needs read more

Went to Tone shop today with my friend buying his first guitar. I have been a long time customer here and always love the shop, the employees and the luthiers. Mo Stevens grabbed five guitars gave the pros and cons of all, and really took the time to pinpoint the perfect guitar for my friend. Mo Stevens gave us the best customer service I have had in years. He really went above and beyond. I will be buying all my guitars from here from this day forward. Very happy thank you Mo. read more

Tone Shop Guitars - First custom guitar with the help of Tone Shop. - Musical Instruments & Teachers Near Me - Addison, Texas

This is the only local business for Guitars and Amps to shop with. Period. The management and staff are EXCELLENT and the price is always right. I cannot recommend this local business any higher. Do not even bother going to another store. The best in DFW! read more

It's guitar heaven, staffed by actual angels. Love a guitar shop that doesn't treat young musicians like second class citizens. Welcoming, informative, humble and helpful. Must go!! read more

Great service and the employees know their instruments and are helpful. Lots of guitars to play. read more

Attentive and friendly staff that is always looking to assist . Definitely a great shop. I will make all my local purchases here after today . The staff gave advice and I was asked by each of them if I needed anything. read more

This is one of the best guitar stores I've ever been to. Not only is the staff very friendly but they are also knowledgeable and experienced. Chad is awesome! read more

I've lived in Texas my whole life (50 years) but recently moved to California. I was back in Texas to visit family and stopped by Tone Shop Guitars. I had heard a lot of good things about Tone Shop from friends. I ended up buying a Fender Vintage II Telecaster Deluxe. The salesman was very friendly and helpful and gave me a great deal. No pressure and no attitude. I really, really, really like how this place does business. Even though I now live in California, I plan to buy all of my gear from Tone Shop and have them ship it to me. read more

I recently dusted off my 50-year-old Alvarez Yairi acoustic guitar to start playing it again. I trusted Tone Shop in Addison to get it back in shape and improve its playability. They did an excellent job on the guitar, and were delightful people to work with. Tone shop still has that small-shop feel and atmosphere but with a full range of services and a huge selection of new and used instruments and pedals. A musician could go crazy in there! read more

I can't say enough about Tone Shop. Unbelievable customer service and inventory that will blow you away. Everyone who works there treats you like an old friend. Very helpful and they know about and use the products they sell. I would give the 10 stars if I could. read more

This is my go-to guitar store. They have a great selection of new, used and vintage guitars and their prices are fair. Best pedal selection I've ever seen anywhere, and Rhys knows pedals; his pedal knowledge is incredible but he is extremely knowledgeable of guitars and amps. Chat him up. The repair work here is first rate. They can setup and fix your guitars, install pickups n that hollow body. They can do the tough stuff. If I'm looking for something, I go to the tone shop first. If they can't help me, very rare, they tell who can. read more

Probably the most range of anything you'll ever find in DFW from my travels. If you want anything they got it. Whether starting out, middle of the road, or flat out CS and boutique things this is the one you want to as far as whatever budgetary need you have. Great spot to chat with the staff, gather info, and hang out for a bit too. Highly recommend this shop for people in or traveling to DFW. read more