Why place hours of operation on website and door if you aren't actually going to be open?…read more It's poor customer service!

Please, please, please beware of this company!…read more They store EVERY credit card you use (even over the phone cards, cards used in the store, and one time payments) and will charge random amounts throughout the month. I had 2 cards on file (one that I used for the initial purchase in store and one I was using for monthly payments over the phone) and both cards were charged different amounts throughout the month multiple times. When I spoke with a supervisor I was told there was a system error that occurred that charged my card different amounts. When I asked to remove my card due to system error, I was told they cannot remove cards that have been used for purchases from their files due to auditing purposes and that they have the right to charge them if a payment fails per my contract. My payment didn't fail, it went through, and they proceeded to charge my second card on file for the same amount! When you set up your account they tell you that you will have online access to view your account and billing information, but that is not true. I started renting from Music and Arts in July and still have been unable to access my online account to view my payments and it's December. When I spoke to a supervisor to get a statement to provide to my bank since I was charged fraudulently, I was told that their online system is experiencing issues and it is not currently working. The only way to view your statements is to call and have a representative email them to you. Every time I've called, I've been on hold for at least 30 minutes (sometimes longer). The representatives don't have the ability to remedy billing situations so you have to speak to a supervisor, but there is no way to directly reach a supervisor or be transferred. You have to request a call back and wait for them to call you. The statement I received from Music and Arts doesn't show the extra charges that are on my bank statement. I've seen on other reviews that others have experienced the same issue so I know I am not alone. I am now forced to cancel both cards on file with my banks to ensure they don't constantly get charged in the future. I have also reached out to my son's school to let them know to be leery referring parents to this company in the future and asked for alternative companies I can rent from who are more transparent.

Need a good phone number and wish the hours had been updated before we made the trip outread more

I brought an instrument to repair here since they were nearby and the prices seemed reasonable…read more Their website is really helpful, because they provide a breakdown of what each type of repair costs. The staff was very friendly, knowledgeable and kept in touch. The repairs took less time and cost less than I expected - they didn't do work that wasn't necessary. Costs were explained and I left feeling confident. This is a great place for all your music-related needs.

I bought my harp from Minda about this time last year. Stellar service. She took the time to work…read morewith me and identify the harp for me. It's a year later, and I love it. Minda also teaches lessons, so I signed right up. Great experience. She's patient, willing to explain things to my engineering brain, and brilliant. More, when it came time to change a string, Minda gave me a lesson. She even let me change a few strings on a harp she was working on. Telling me how to do it, showing me how to do it, then letting me do it but talking me through each step. Finally, doing it on my own but with her watching. Great way of learning. I was able to go home and confidently change the string myself. Five of five stars. And an extra star because she's just so darn nice about it.

I had a great experience selling my lever harp with Minda. She was easy to communicate with, very…read moreprofessional and knowledgeable, and I felt very confident that my harp would be going to a wonderful family who will take excellent care of her. The store itself is spacious, easy to find, and felt very welcoming. I was expecting the process of selling my harp to be complicated, but Minda made it easy and stress-free.

10/10! Definitely worth a visit in the cutest downtown of Garland Tx! You can eat a yummy lunch…read moreat a few different places and hit the guitar shop. Variety beyond belief and the KINDEST helpful staff to this newbie! Thank you for the selection and help today!!

I went back again and I gotta say I'm not sure what I was thinking about only 4 stars. This place…read moreis a gem. So many amazing guitars. I completely missed the acoustic room last time I was here. Super cool older Martins, Gibsons and Guilds. Friendly service this time.

I purchased a used Ovation Acoustic Guitar from Zoo music as well as guitar lessons. I enjoyed the…read morelessons as well as the Guitar. I highly recommend Zoo music for all of your music needs.

Cool place with a wide array of some sweet vintage gear. It's definitely a shit hole, but some of…read morethe best places are, right? Only annoying deal is, the majority of the guitars state; "ask Dave for the price" Fuck that. I dont want to ask Dave, just price it folks!

Great staff and low key location. Wylie and Bex are pros! Large , medium and smaller rooms for…read moredrummers and instructors! Great parking too! Easy access and ground level loading! Keep up the good work!

From the owner: 11 Rehearsal studios is a premier band rehearsal space in Garland TX in the Dallas area. Features…read morerooms of all sizes from monthly lockout rooms to hourly space. We have a solution for you whether you just need a small drum room, you’re a teacher and need a music lesson room to full band rooms.

Brooke is an amazing teacher, with many years of experience. She has talked or local school…read moredistrict as well as in her own practice. I took voice lessons many years ago and came back for piano. Brooke is very knowledgeable and will give 110% it's up to you to decide what you will do to equal it.

Growing up singing in choirs, I learned very well how to sing as part of a group and sound the same…read moreas everyone else. I learned to match pitch and mimic runs. I learned to understand when to sing loudly and when to sing softly. But I never learned which voice was my own. I never learned how to use what I have already because I was so caught up trying to sound like everyone else, I never embraced my own sound. My thinking has prevented me all this time, from growing as a singer. The ability has been there, the desire has absolutely been there, but with a clouded mind, the greatest of any talents becomes average, at best. Both of my parents were leaders in church, singing traditional black gospel music, filled with soul. Lots of runs, lots of modulations and key and tempo changes, lots of drawn out vowels, extended breath holds, stratosphere-level bridge notes... but most of all, they always had emotion. There was passion that lead them when they sang. I remember saying, "I'll never be able to sing like them, so I hold back a lot because I can't do what they did." In our first session, her reply was simple: "You CAN do it. And you will sing even BETTER than they did." Just to have a positive voice to trust more than my own negative thinking, that alone would be worth my time. But she's taken time to help me understand when to use my full voice vs my falsetto, how to project sound in every range, how to shape notes to match my strongest vowel sounds, how to be willing to make a mistake and learn from it. And whereas I used to refrain from allowing anyone to hear me singing, now, it's common for me to sing out freely at work, at church and everyone else, with little concern for who is listening. I still have lots to learn, but I'm grateful to be learning it in a safe place.

This is a wonderful music studio! I studied piano with Ms. Seale for 11 years and am thrilled with…read morethe music education that I received. She is a wonderful teacher and I highly recommend her.

I went through 4 voice teachers before I was directed to Laura, through the Chamber of Commerce…read more Laura is patient, knowledgeable and incredibly gifted. Not only did she teach me voice, she taught my son piano and another good friend, voice as well. With Laura you get the whole package, including theory and performance experience. I would recommend her to anyone, novice or professional alike.

My mother took me here as a drummer and oh my it was amazing it got my rudiments and my chops…read morebetter I learned how to use a double kick and which hands to use very good

School of Rock performance programs have changed our lives!! We are so glad to have been a part of…read morethe School of Rock Family for the past 4 years and counting. My daughter has gained so much music confidence and ability and made many friends and connections along the way. The instuctors are very warm and passionate about what they do. We love everything about the School of Rock!!