I have known Simon Buckner for many years and he is played and taught guitar for many years. He…read morehas assembled an excellent staff of professionals and musicians and I would highly recommend Ballard Street Music for anyone interested in learning to play a musical instrument.

Very unprofessional and completely lacking in communication. They constantly cancel classes and…read moreonly inform you once you arrive. Imagine driving an hour just to find out your class is canceled--not just once, but most of the time. We clearly communicated and requested that they notify us at least a few hours in advance so we wouldn't waste the trip, but they never did. They never apologize or offer any consideration, yet if you try to reschedule, they make you pay. Stay away from this school--you don't want the disappointment.

Excellent friendly service. Brought in a Les Paul with locking Kahler tremolo that had been sitting…read morein a closet for 25 years. I walked in on a Friday afternoon and they had it completely restrung and dialed in and ready on Tuesday. They cleaned up the electronics, no more popping or static. It's held tune since I picked it up - plays better than it did new. Highly recommend.

If you want to deal with an over inflated ego, name dropper, and almost seems to lie at times given…read morehe isn't 100 but has stories upon stories of accolades he supposedly haves this place is for you. My husband is in a band and had some work done. The big, tall guy in the shop cant seem to get to work several times a week and if he does he shows up and opens up late. He had our guitar for well over the time frame he should have, wouldn't return calls or texts and never showed up to open the place up for pickup for our instrument! He would tell us he is sick or had car trouble or sometimes never update us. Go somewhere else.

I stepped in to Norris Family Music one day with my dad. I had brought my violin along - I had…read morejust bought it, and had absolutely no idea how to set it up or, you know, get sound out of it (which is usually something you want out of a musical instrument). There was a 20-something guy working behind the counter. He informed us that his uncle would fix my violin, but he was out to lunch. Apologizing profusely, he recommended we come back in an hour or so. No big deal! My dad and I headed out to lunch ourselves and came back. Uncle Man wasn't back yet, so we browsed the store. There's not a huge selection of musical instruments, but the guy and an older woman both made friendly conversation with us, talking about music and a bunch of other things. When the man (I'm assuming he's the musical whiz) returned, he apologized for taking so long and asked me what the problem was. I told him, "I have no idea what to do with this thing." He smiled, laughed, and set to work on it, replacing the strings (I had broken one of them when trying to tune it the day before), all the while humming to himself. When he finished, he showed me a few things on it, some basics on how to get sound out of it (yes, I bought a violin with no prior knowledge of the instrument - I'm an impulse shopper). He tuned it, but my dad and I theorize that he didn't need the electric tuner to do it, that he had perfect pitch and only used the tuner to reassure us. All in all, I absolutely adore this little family-run place, and it's now where I go to do all of my musical shopping!

Went here on a friends recommendation, after having mediocre experiences elsewhere…read more Tyler was very nice and knowledgeable- made excellent recommendations to us. Atmosphere was laid back and warm. Excellent range of stock for beginners to experts and varying price ranges too.

I was a 5-star rater of Tone Shop until I went to sell a collection of guitars. Took weeks for…read morethem to respond and I had to follow up daily and then the price they gave was a great deal for them - not me, but I was willing so after hauling the guitars to their store, then it was every little issue with the guitars. the jack has static - 1979 would have that and a simple spray of deoxit but that equated to 500 dollars off their offer. The deal was for them, not me - looking around at their inventory, everything was marked up high so they were going to make double or triple from every guitar in the deal so I decided this was not good for me and called it off. No help getting the guitars in and no help getting the guitars out. And they were stuck on one they wanted to get for dirt cheap. Not a fair offer but lowball. I work in business and know there needs to be a margin, but theirs is around 80% if not 90%. Forget it!! They may have great items but run! You can get a better deal anywhere else with a staff that is not trying to blead you of every dime. Too bad since I proudly wore my Tone Shop Guitar shirt, told everyone about how great they are and the shirt has been tossed. Bottom line - you will get ripped off selling to a store anyway, but the lowball price and then the minor items their skilled staff can easily go through were obstacles and they used that for leverage. Real sleazy practice and a waste of my time! Again - the waste of time was the largest insult of all! Great items and I'm sure the staff is nice, but after this experience I will never buy or recommend this store. This could have been so much better and I'm still very surprised with such a low offer I was willing accept and they wanted to reduce that more for a collection that they would have been making profit hand over fist with the traffic they get.

I recently took my headless bass there for a set up. I'm SUPER picky when it comes to how my bass…read moreshould feel and play, but Richard absolutely took care of me and then some. Richard was extremely kind and easy to work with and offered for me to try out the bass before I took it home so he could fine tune the action to get it to my perfect height. In the end, he set up my bass with silky smooth low action as requested and I have to say, this bass has never played better! The action was just at that perfect sweet spot where the neck played like butter but high enough to where the notes really sing. Ever since I took it home, I haven't been able to put it down. The bass is just a joy to play and plays the best its ever played since owning it! I swear I'm not exaggerating when I it's just about the best set up I've ever had on this bass. It should be noted I also came in with some issues on the headless hardware that were unique enough to not have an easily searchable answer on google. I told Richard and, after working on my bass, he gave me some tips to try and so far, they've worked like a charm. At no extra charge too! I really cannot recommend this place enough. If you're looking to have any kind of work done on your instrument for a fair price with supberb customer service and expertise, you owe it to yourself to try out Richardson Guitar Works. This place is the real deal!

Richard was awesome! He was quick to repair my guitar (jack input). Very knowledgeable and helpful!read more

We met Atticus at TMTA Waco and we're so enamored by his professionalism and kindness that we…read morewanted to stop by and try out the Boston uprights! Ryan was very helpful and friendly by phone. Cameron was delightful and knowledgeable! Thank you very much for a wonderful first visit. We can't wait to return! Thank you

Ryan, our salesman, was kind, funny, and very informative. The pianos looked and sounded beautiful…read more We had a great time and didn't want to leave. Thank you for the amazing time and your kindness Ryan!

Lisa and her team are first rate! They have a very attentive staff that cater to the unique needs…read moreof the student and are great with any questions or customer service. Go try 'em out!

I love this music school! They offer piano, singing, guitar and more. The front staff is very…read morefriendly and welcoming. It is a multi-generational family run program and it feels very family oriented. My 9 year old daughter loves Jeraldine, she is the best. They provide concerts for families where all of the instructors show up and I think that is the highlight of these lessons for us. I would highly recommend!

This place is a very good school. My hubby started out with Guitar Center and try to learn play…read moreguitar from them and he was not getting anywhere. My husband met Sam who became his teacher. This guy is awesome! He got hubby a whole lot further down the road playing guitar. Check this place out ! This place knows how too hire good teachers.

Great school, affordable prices and flexible hours. The teachers are all wonderful and patient.read more