After a buying a new guitar I decided to visit Guitar Center to check them out. They have a wide selection of music magazines on rock bands to look into like Black Sabbath, the Iron Man song, The Police, Nikelback, ACDC, Dire Straits, Seether, Pop Eviel, Five finger Death Punch and last but not least Saliva. The rockstar associates are really cool and can find about any rock band's music notes if not available same day. read more

Wonderful experience! We worked with Addison who was knowledgeable and experienced herself with guitar selection. She guided us to select a beautiful Gibson! We loved our experience and would absolutely have Addison sell us our next instrument. Thank you! read more

GC customer service just flat out fucking blows. My last trip I went to the dallas/ 75 location, went back to the drum room, with an employee behind the counter. I stood there for 3-5 minutes waiting on him to , IDK, hear me breathe, cough, whatever. He never once turned around, he never asked me if I needed help, zero, zilch, nada. Then, I eventually, politely grabbed his attention and asked if I could get some help. His reponse? I am helping another customer right now. I am sure that he was completing some task (looking for a screw is what it appeared to be) but I had to ask him. on 11/22 I called Mesquite - asked to speak to the guitar tech - was told that he is not in, has gone home for the day. I asked, or began to ask, do you know what the turnaround time is on a ............. Phone employee immediately iterrupeted me before I could even finish the question. Told me that he doesnt know anything, doesnt know anyone's schedule. I ended the call I ordered a $90 drum tool from sweetwater like a year ago. The same sales rep still calls me, emails, asks me for help, xyz. GC is just shit at this point. The employees dont give a fuck, and I mean, THEY DO NOT GIVE A FLYING FUCK. And now, neither do I. AMS, Amazon, Sweetwater, and ZZounds can have my business. the only thing I will go to Guitar center for is to try out a product I want to see in person, and then if I really want it that day, I will go to Sam Ash down the street and buy it. read more

Online purchase Peavey T-60. After reading all the bad store reviews, after I bought the guitar, I was wondering what the store experience would be like. I bought a guitar online from a NJ store and had it shipped to the Mesquite store for 20 bucks. It arrived on time. Went to pick it up and the store was busy with customers. Thats a good thing. Plenty of store help too. I asked a busy guy where to pick up and he said grab that guy right there. I did and he brought the guitar out still in the shipping box and in the custom-built case. No damage and everything works great! The staff were all cool. I interacted with 4 of them and they all helped in one way or another. I liked the laid-back attitudes, and easy goin vibrations of the place. I don't like to be rushed or feel like I am rushing someone, and I felt comfortable there. Any initial stress I had was instantly relieved. I'm gonna go back and gawk at all the beautiful guitars! Bet I buy a few. Thanks Yall! Great job! read more

Just came out of the store today grabbing mic equipment for my streaming set up. My husband and I were blown away with one of the workers there, Mykail. He gave us all the info we needed and was over all just a wonderful and kind person to talk to. If any of the managers is reading this just know you have an amazing employee! read more

I'd like to thank ya'll for ruining Christmas. You charge people for Second Day Express shipping, then don't even put a shipping label together for 3 days.... and now my step-son's present won't get there until MAYBE December 29. We only get to see him twice a year, normally... but we don't get him for Christmas this year because he can't travel (his mom was recently exposed to COVID). And now this. His present won't even be there on time. There are currently 7 guitars in my house...and countless pieces of other equipment... and not another item will be purchased from your stores. Thanks for being our Grinch. read more

I'm a very large person and no one asked if I needed help. I also had on a bright red and blue shirt, and I'm black, you can't miss me. I wanted to but a Nord keyboard. They didn't have one on display, they might not have had any in the store. WE WILL NEVER KNOW. I actually would have bought what they recommended. My friend told me Nord is the best. Shame!! I really want a keyboard. I'll get one but not from this store. Normally I would just walk up and ask for help but with covid I thought it would be best to just wait till someone ask if I needed help. I was never asked. I was there so long I went to the restroom LOL. Oh well, off to another store. read more

I've been a very loyal customer to this guitar center for ages, but this is just not fair in the slightest. I came into the store just to see what deals I could take advantage of as I had received a gift card as a Christmas present. When I saw the deals on studio monitors, I knew it was the perfect buy as I'm just starting to build my first home studio. Originally was going to get the KRK Rokit5's but was recommended the Yamaha HS5's by an employee. I decided to take his advice and purchased the monitors, I took them home and opened them up one was gray (I wanted the black finish) and one was black but was scratched up. I was disappointed but decided I would just take them back and get them switched out in the morning. That was exactly what I did, the whole transaction went very smooth and I got 2 new speakers, excited I drove home and opened them up, first one was a sleek black (you can tell it's new) so I was excited thinking the problem had been resolved. I grabbed the second box and took a look at it the box had a cut on the side and the tape was not on all the way, this worried me but I decided to check the speaker anyway, I took the speaker out and immediately noticed it had way more scratches than the original and the bottom was super scuffed. I took the bad one back expecting to just get a replacement since this was the store's fault for giving me a damaged speaker 2 TIMES! I showed up told the manager what I wanted to do and had to wait a good 20-30 minutes to finally be told what had happened, he said that the serial number of the speaker and the box didn't match, I swore up and down that I had not tampered with it and I had gotten it switched earlier for the same reason, they didn't believe me and blamed me for doing something to it when it had been them who had been at fault for allowing it to be sold to me in the first place, they told me I could go to a different store but when I got there they didn't even let me plead my case before shutting me down so I was running all around the metroplex for nothing. In the end I am now left with a nearly 8 year old speaker that was swapped out previously and somehow sold and blamed on me, and an unhappy customer because of the terrible customer service. I will not be returning to a guitar center as I now understand what this big music chain values, and I don't recommend you do either as this happened to me you could also be unlucky enough for it to happen to you. I also advise guitar center that before you lose more customers, you guys should definitely make sure your employees are doing their job correctly. I did not write this review expecting a new speaker, I have accepted the reality of the situation, I wrote this review out of pure frustration as a loyal customer for many years. Guitar Center up your care for the products you are selling and the customers you are selling to. ~Bryan Cardenas read more

This is the absolute worst GC location I have ever had to endure. I was there 5 minutes and not a single employee was to be found. I literally shouted "Guitar Center employee!?" 2-3 minute to no avail before someone bumbling stumbled along looking confused and asking me questions. No one is there to see you, check you out, say hi, anything. I ended up buying some strings and wanted to get an online order I waited a few days too long to pickup. Squared it up with someone there the day before, but they told me to come back tmrw and someone would take care of it. After reluctantly buying my strings leaving the store without my online order which was literally right there in front of me, a basic 18v adapter, I left and immediately called online and they rectified the situation within 2-3 minutes and shipped another one to me directly and took care of the shipping. DO NOT shop here. They give zero care about customers, service, and are completely mismanaged, understaffed, and inexperienced and under-qualified to do anything in every way. Worst Guitar Center EVER read more

These guy are great the best online service experience of any Guitar Center I have ordered from shipping was fast and all arrived in perfect condition. Thanks read more

I work in Mesquite and will usually drive all the way to the Plano location just because of the experiences I've had here. No one says hello welcome to Guitar Center how are you doing today etc and the staff seems to be less than happy to help. I go into the one at Plano and it's night and day as far as the friendly experience and inventory available. I am sorry I don't purchase a grand or two at a time but i usually spend in the range of 150-500 bucks on mid range guitars and equipment. I think that's enough to get the time of day. If they would treat me the same as the random people mindlessly soloing on a guitar (most customers while planning on purchasing absolutely nothing) then I would be a loyal customer. read more

I'm actually just curious if the employees of GC are required as of late, to start working at 6am? If they don't open until 10am, why would corporate start making employees work at 6am? That seems like wasted salaries and a senseless decision when it would be more customer friendly to have the store more staffed during open hours. read more

So I had some issues with my guitar, like buzzing and some other sound issues, but l called beforehand to get an estimate of how much it would cost to fix this problem and the gentleman I spoke with on the phone was very nice and helpful. When I came in I was directed to another gentleman named Kenny and he was very, very nice. I left my guitar with him and he fixed it up in just a few hours. He made my guitar sound amazing! He himself complimented it and said he enjoyed playing around with it! Thank you Kenny, you did a great job sir! read more

What ever you do, do not sell a mint condition instrument to these people. I purchased this instrument straight out from their store and they stood in my face and denied that I ever purchased the Instrument from their store that I must be confused. I did not watch the guy go test the guitar out but I Am pretty sure he twisted a few knobs tight so a bow would show up in the neck. He tried to say I had the guitar in a high humidity place can happen if a guitar sits in a case to long. Guess what the guitar was never in a humid place. They ended up with $1,000 worth of equipment only giving 10% of its value. Stay clear from selling your guitar here. I did not appreciate the insinuation I was a liar from these people. read more

Excellent service. All does bad reviews really helped improve this GC. I love all the great guitars, bass, and accessories.

The location isn't that great, but I have to say that the people working here are super friendly. Just came by to meet up with a friend and help him with some stuff he bought.. He got an amazing deal on a bunch of guitar/piano stuff. The staff even offered to help him carry it out to his truck. read more

I usually try and stay away from GC's for the simple fact that they all lack in customer service. I took in some gear to sell and the guy that helped me acted like i was some kind of second class citizen for some reason but that didn't really bother as much as the low ball quote he pulled out of his ass. He never tested or touched my gear. He stared at my stuff for 5 seconds (no joke) and mumbled "hundred" and quoted me $25 for my 10 channel Yamaha Mixer and Peavey Kosmos as a set. I was hoping to get at least $70 or something reasonable but he wouldn't even listen. Cut me off mid sentence and walked off. Never asked if i needed anything else. I will never step foot in this Guitar Center or any GC again. Its common practice when selling gear that they low ball you. My gear is well taken care of and in good condition and how they figure quotes is beyond me. I would stay away and support a local mom and pop type music store. read more

It's an odd location, but well-stocked. Lots of employees around, and they're all very friendly. I was returning something from another store, and the manager came over to help things go smoothly, and although my return was right at the $50 level, he refunded me in cash so I wouldn't have to wait for a refund check. Everyone there seemed very helpful, I'd shop there any day. read more

The manager at this specific location is often rude (condescending & belittling) and noticeably bias against certain customers. Had a poor experience (twice) with the same manager. The employees are generally nice and helpful, but the wait to check-out is usually terrible. Save your time and money and shop elsewhere - maybe even a Sam Ash or Amazon. read more

I took my daughter's MIM Fender Strat to the Mesquite GC location at around noon on 12/19/19 for a nut replacement and a Signature Setup. Their guitar tech's name is Kenny Traylor. He is very friendly, helpful & knowledgeable. He is also a very patient & courteous man & a good listener. I asked him a lot of questions about the job & he answered all of them while being very nice, polite & friendly. He was never condescending to me. I got the price & asked when he thought it'd be ready. He said maybe tomorrow or the next day depending on his work load. Well, he called me back that night & said the job was done & that I could come get it. I waited and went in on the 20th the next day. The guitar was perfect. I brought him my 1972 Strat that I'd bought brand new to have the same work done as he'd done to my daughter's guitar. He never tried to suggest anything extra or suggest that I needed more than I wanted done to it. I also brought in a Fender Flamed Maple neck that I wanted him to check to see if it was warped. He checked it out for me & told me that it was not warped. He did it for no charge & didn't tell me I needed to buy a new neck. I will be using him in the future as my tech for my other 6 electric guitars too. Oh yeah, I called the Plano store & they said they were backed up until after Xmas! Yeah, right. Kenny's The Man. read more

Be next in line, they'll find someone else to help. Find defect in instrument, they'll deny it. Tell them what you're looking for, they tell you the only one that fits what you're looking for is $1,500. This has all happened more than once and somehow the manager is always conveniently at lunch or gone for the day. Horrible service. read more

BE CAREFUL. THEY ARE MINING FOR PERSONAL INFO. I just had a really strange experience at this location today. I went to buy two sets of guitar strings. The total was aroung 15 bucks. I pull out my debit card and the guy at the counter asked for my phone number. I declined to give it because I do not giving out more personal information than I have to. The guy then went on to say, "We have to have a billing address for all credit card purchases to protect against fraud, it's company policy. I went on to say I've never been shot down for refusing personal information but I was interupted and he said, "look, you can speak with our manager," and he quickly picked up the phone and paged for the manager." It was so reactive that I quickly surmised this has to happen pretty often. There was a floor manager right there and he reitereated what the first guy said. I said, Look, I don't want to make a big deal out of this but I go the the GC in North Dallas all the time and they never do this. His response: Well, sorry for the confusion but it is company policy and the north dallas store should be doing it as well. I had the cash to make the purchase but at this point the entire exchange and shutdown was really strange and completely unaccomodating. It was just a stone wall. No personal infomation - then no purchase. I bid them good day and left. All of this over a purchase of two sets of strings. I left and immediately called the north dallas location and asked if they require address and phone number on credit card purchases. To my surprise, he said thy are required to ask on all transactions, cash or credit. But he did say that if the customer declines to just continue on with the transaction. He freely admitted two things. #1 it's to help track your purchases if you have a return. #2 is the marketing component rolled into this. they want your address to send you ads. But he was shocked that the Mesquite store totally shut me down. It really surprised him, especially over a $15 purchase. Look, I'm reasonable. If I made a several hundred dollar puchase and they wanted that information to protect them, I get it. But 15 bucks, come on! Just know going into one of their stores that they are desperately seeking your personal information. read more

I recently purchased a record player, speakers, sub, and mixer but was not obtaining the quality of sound I wanted. I went into GC with little knowledge and could have easily been taken advantage of. However, Ken, and Roy were friendly, honest, and remarkably educated on their products. They provided the applicable cords, and instructed me in regards to the proper set up of my equipment. If you have audio questions they will answer them. read more

This was the 2nd time I came here to see if they had a couple of things in stock I was thinking of purchasing. From the time I walked in the door to the time I made it to the back of the store, I think I had been asked if I "needed help" 6 or 7 times. I saw item number 1, decided immediately not to purchase and was asked again if I needed help. I had only been in the store for less than 5 minutes , unlike the teenagers that are playing 3 chords on a $1,000 guitar. I said no, went straight to the counter and requested a snark tuner out of the glass counter to purchase. In spite of being asked if I needed help at least 8 times, no one could find the manager to open the case. I stood there for 10 minutes while a bunch of GC employees stood around the register shooting the breeze with other kids. Finally the manager arrived as if he was annoyed that he even had to open the case in the first place. I will NEVER go to guitar center again. I suppose teenagers trashing GC's instruments are more valuable than paying customers. read more

This is the worst experience I have ever had at ANY Guitar Center in my life! I have shopped at many other locations in the past for many years. Not to say all the others were shining examples of awesome customer service but this one truly takes the cake. I got out of work today excited that this location had a Boss RC2 Looping pedal for a price I couldn't beat. I had been waiting until tonight to pick it up, Finally arrive headed to the back of the store to pick out a new strap for my guitar and was first greeted by an associate. I look around for the new patch cables and find two in a bucket listed at 5,99. Go up to the counter to approach a sales associate to get the pedal out of the case. He gets the key and the pedal and proceeds to ring us out. He tells me my total and I thought it was a lot higher than expected. As I walked out I did realize I was overcharged for the two single patch cables. I turned right back around and waited for the "Manager" who was speaking with another guest. While I was waiting I went to their cable section and found 3 patch cables in a bundle listed on the wall 7.99. I picked those up and was going to get that instead of the two I was overcharged for. Finally the "Manager" was able to help us out. I give him my receipt and he says ooh he just charged you for the wrong cables. He does the first transaction with me just fine. I then hand him the other cables I wanted to get instead and he rings them up and says I owe him 2 more dollars. I said how can that be if these are listed 7.99 on the wall and I was getting close to 20 back? He huffs over to the wall and says yea this price is for a single cable. When the whole row was nothing but 3 packs. I look at him and shrug my shoulders and say well? He proceeds to rip the price out of the sleeve and wads it up throws it across the room and stomps back to the computer and says I will have to honor that price. Then slapped his keyboard aggressively and did the exchange. Also proceeded to make and grumble about not knowing if he had the cash to return me. This also confused me because I had just made the purchase on my debit card. There was absolutely no reason in the world I or my friend deserved to be treated in this horrible manor. Finally after having this horrible experience I get home to find my BossRC2 pedal doesn't even work!!!!!!!!!!!!!!!!!!!!!!!! So that means I have to go back to this location and return this item. Do your selves a favor DO Not Shop this location!!!!!! Unless you want to deal with a load of unnecessary BS! I can only imagine what tomorrows experience is going to be like. read more