Today was the worst experience at this location to date. I shop here pretty often, buy often enough and service is usually underwhelming- staff not outgoing or friendly, closet dressing room w mirror behind a bunch of boxed and display racks. Today I bought a cute dress for 148.00 but clerk rung up for 198.00- then had no idea or authority to issue a return and re- ring at the correct FULL price. Typically this kind of thing is inconvenient but at an airport with a flight to catch this was incredibly anxiety provoking. She made multiple calls that got her nowhere and finally ran to another nearby store to dig out a manager who could complete the transaction. She was embarrassed- and apologized. On the other hand the manager was dismissive and never once made eye contact with me or apologized-- to me or this clerk. All she said to the clerk, as she multitasked: answered a cell phone call AND completed the transaction was, " my number was in the book. You could have called me." Wow. Big miss on: Leadership? Mentoring?Customer service? You bet. She is a manager??? How about apologizing to an employee who was left in the deep end and to a customer read more