2 stars...and I'm being super generous here. Would never go back.
1 star is for how nice and clean the place is. They actually had very nice, comfortable atmosphere with up-to-date fixtures and tools/materials.
The second star is for them giving me 50% off for the horrible quality of work done on my acrylic fill/gel top coat.
Yelp says they open at 9am. Wrong. It's 10am. Take note of this because when I mentioned it to the woman there, she said she doesn't have the password to change the info on Yelp. Weird, but OK.
Sat down at 10am. Told the lady I wanted a fill. She could see I had pink and white from my pre-existing nail job. She asked if I would like to keep it like that and I said yes. I also showed her that one nail broke off entirely, so I needed a new one. Also, there was a crack in the acrylic on another nail from a box that fell on it and could she fix it. She said sure. So she started to work on my nails. Then she tells me she is handing me over to John. Okayyyy.
So here comes John. Very nice. Starts covering whole nail with plain acrylic. Shaped the nails (a little oddly when I asked for square-round shape, but still was OK). I asked him how he was going to add the white (since he covered the whole nail with plain acrylic). He said he was just going to paint it white. Uhhh no. I wanted pink and white powder. He said, "No problem." So here we are, an hour in, and he starts working on the pink and white. Okay.
So then after he was done with adding the white and pink, I noticed he missed the side of my pinky. I asked him to fill it properly. He did, but when he did, he added a LOT of acrylic...to the point where it was raised so much that it didn't look natural, specifically near where the real nail meets the acrylic at the cuticle line. He said he would fix it. He started "fixing it", and I thought he would immediately work on the line by the cuticle, but instead worked on dremmeling the entire nail bed. He ended up working the acrylic down so much that he removed the white!! I asked him, "What are you doing?" He mumbled mumbled mumbled and had to start ALL OVER with that nail. What?!? At this point, I have now been here for two hours. TWO HOURS!!!! FOR A FILL!!!
Finally, he starts adding the gel top coat, but when I looked down at my nails, guess what was still there?? The CRACK I asked them to fix from the beginning! I asked, "Why is this still here?" He said, "Oh I tried to get it out, but it's your actual nail that is cracked." Are you HIGH, John? Why would my actual nail be cracked?? So I replied, "No, you're lying."
We walked over to the counter, he told me my total, then added more for the replacement nail he added, but I told him he shouldn't charge me for it since he failed to fix the cracked one. I then presented the 10% off coupon that they advertise, and it was clear that he was not too happy about honoring it. At this point, the lady came back over and asked if I was happy. Uh no. She asked what happened. I told her and she said she could fix it, it would only take a minute. So I agreed.
She sat me down and started clipping my cuticles. Yep. That was what she did. I stopped her and told her I have to go and that clipping my cuticles would not be the way to solve this problem. I also told her I would NEVER recommend this place to anyone.
She offered me 50% off. I took it. I told her she had a very nice salon here, and they should work on their skillmanship to keep their clientele.
One thing to note was that I gave two stars. I really wanted to give one, but because the lady offered to fix the problem by having me come back when I could, I have to give them a star. They could have been jerks and just kicked me out, but at least they were nice. Even if they can't do nails.
Bottom line: Don't come here until they've had more training. They need help. read more