This bakery truly deserves 5 stars if they get their priorities right. I have been to this bakery a few times in the past and have done a review on them once. Customer service can be hit or miss. Yesterday, it was something in between. I normally don't update reviews unless some things change from good to bad and vice versa. After leaving the restaurant, I had a sweet tooth. Decided to stop by this bakery which is located inside Gelson's Market and buy few pastries for the house. Mostly for their mini Eclairs that are filled with delicious, Vanilla custard and coated with chocolate cream. Well, once again they were out! Was greeted by Esther, one of their managers. Somewhat friendly and helpful. Was trying hard to impress. I told her I need 8 pieces of individual pastries. Right away she got the box ready and stocked all my favorite pastries in them. Got 2 slices of Parisian pastries,($9.00), 4 slices of their Vanilla Custard ($15.80), (which is one of my favorites) super light in taste and texture. Last, but not least, got 2 of their regular Eclairs ($9:00). Total came out to be $33.60. Every time I get some lame excuse from their employees such as come back tomorrow, we only have them in the mornings, or the best one, we only have them Friday to Sunday. Well, yesterday was Friday & no mini Eclairs. Time of my arrival was 8:40AM--7/17/26. Esther told me they get them in after 11AM. Not true. I went back just to check and still no mini Eclairs. So Ester, the manager was lying. They also have cakes, cookies, their Alligator tart that has a lot of nuts. Variety of cold and hot drinks: Coffee, Latte, Espresso and more. Plenty of parking spaces. The bakery was very clean and had maybe 2 other employees working there. Expensive, but very yummy. They also sell bread. Freshly baked. Can customize any cake according to your preference and liking. For any occasion.. Go check them out and see which one is your favorite?? Make sure you don't ask for mini Eclairs!!:-)LOL. read more

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This past Sunday afternoon, I stopped in at Gelson's because I was craving something sweet & a Viktor Benês bakery was right near the entrance. The mini pineapple upside down cake caught my eye & for only $4.95, why not? The caramelized pineapple had the perfect amount of sweetness, which was highlighted by the maraschino cherry. The downside, dare I write "upside downside," was that the cake was overcooked & burnt on the bottom. This made it dry. Unfortunately, the receipt states that all sales are final which is sad because no one reasonably wants or expects cake to be burnt! *The company website on the bottom of the receipt is pointless; I included a photo of what appears after typing ViktorBenes.com into a browser. read more

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I wish they would clean the coffee machine because sometimes it taste really bad, I went 2 days right before they close and I got a coffee it tasted like WD 40, and I am paid customer every day there! But please wash the coffee machine deep clean read more

Came by to pick up a cake and grabbed an extra slice! This is inside the Gelsons store. The Viktor Benes Bakery section also serves pastries and coffees as well. We wanted to stop by for an off the shelf chocolate birthday cake. There was plenty them, from chocolate liqueur to cream to glazed outside with chocolate sponge inside. Plenty of other cakes too like Oreo and princess cakes. We actually grabbed a slice of princess as well. It has a good marzipan almond flavor but could use more cream. Only downside is no prices are displayed so we had to ask the staff the prices of each cake. read more

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Making it rain at Victor Benes (inside the Laurel Canyon Gelsons) is not for the meek. It's pricey. But the cakes are amazing and they will make anything you can dream up on a cake. Not ready to drop a hundo? Here's two Robbie B tips: + the by-the-pound small cookies. Oh wow, there are 15 different kinds and they are awesome. Ask one of the ladies to pack an off-the-menu small box with as many cookies as she can fit in there. So buttery and fresh, and this will not break the bank. The small box is the perfect housewarming, office, I-can't-come-empty-handed gift that's cheaper than a bottle of wine, and can be enjoyed by all. Sometimes I head to Gelsons just for the small cookies, and for #2: + the black and white cookies. Half-cookie and half-cake, half chocolate and half vanilla, these cannot be beat. Remember, VB is a separate, stand-alone affair from Gelsons. You pay in there! read more

the best cakes for Passover- especially the hazelnut cream one The service is also very good

My family has been buying cakes and fruit topped cheesecakes for a decade or more from this bakery inside Gelsons. They have the best flavors, Freshness and staff has always worked with us when we needed the cakes at a certain time or decorated certain way. Usually we just get the fruit topped cheescake but other times it's been a quick cake already there ready to go. The quality always delightful. Never fails its delicious! This last time I ordered the prices had definitely increased but the service was amazing. I called because my husband requested cheescake with fruit for his birthday the day before and when I called they literally ran to check if they had it. They had one size (smallest one) and were kind enough to hold for pick up later that day they just needed time to add all the fruit. It was fresh! And delicious exactly as we always have it. Please don't ever change. I don't live in valley village anymore and come all the way from other side of the valley just for your famous fruit cheesecake. read more

Great cakes and pastries. The bakery in Gelson at Westlake Village is my go to for spring occasions.

This review is actually for the Hayvenhurst & Ventura bakery. Have had subpar experiences with all branches, Van Nuys and this one with all baked items, like individual alligator cakes, donuts and various cookies. I ordered this time in the Encino one as mentioned above, an individual Alligator pastry and it was dry and hard. Didn't complain (should have) but you clearly need to move out older products. I will never order these items. Had a tasty experience with the Raspberry Chocolate cake. Especially from the Laurel Canyon branch. Was a customer when the bakery was on 3rd Street. Regrettable... read more

I have been shopping @ Gelsons for 30yrs+. Just stopped into Victor Bene Bakery and was shocked at how bad it has gotten. First, the gal gave me something I did not order. I wanted a brownie and got some multi-layered cream thing. Second, the brownie, I did get, and German chocolate pastry were both completely hard and dried out. I would estimate, at least 2-3 days old, maybe more. Completely DRY and tough. Really bad! Won't buy from there again. read more

Amazing bakery and great service! I ordered a custom cake for my sister's birthday and they were able to perfectly re-create a cake I showed them on a picture. My sister loved it and it was delicious as well! read more

Viktor Benes Bakery - Bakeries Near Me - Valley Village, California

Desserts are always delicious and fresh. You can also order in advance. Some locations have the bakery items brought in and one does baking onsite (from what I've been told) read more

Good food quality, love the decoration on the cake for holidays. Variety cookies. All yummy!

The place is very clean. Everything is delicious. We came for the melt in your mouth cookies. Yum!! Sadly the people who pack such delicious pastries seemed to be having a bad day. I got helped by two people and they were just so grumpy. I miss the smiling faces that used to work there. But, for delicious cookies I guess it doesn't matter. read more

Thank you so much for my daughter's beautiful and delicious cake , it's always a success when I order from you guys. read more

Viktor Benes Bakery - Thank you so so much for my daughters beautiful And delicious cake - Bakeries Near Me - Valley Village, California

Sehr gute Kuchen. Immer voll Geschmack. Glücklicherweise ist die Bäckerei innerhalb von Gelson's, wo viele Parkplätze im Angebot stehen. Great Cakes always rich in flavor. Conveniently located inside of Gelson's, where parking is abundant. read more

If I could give more stars I would!!! I had this bakery make my son's graduation cake. My son's favorite cake is there Swedish princess cake, and they were able to make that into a sheet cake. I gave them a picture for the decoration and they did a beautiful job. I couldn't have asked for more. Everyone loves the cake and commented on it at his party. Since we live in Fresno, my daughter who lives in Los Angeles had to drive it down. We weren't sure what to expect but this was far beyond what we did!! read more

Viktor Benes Bakery - Swedish Princess Cake with Fondant frosting. Amazing!!!! - Bakeries Near Me - Valley Village, California

got a cake last minute for my sister's 21st birthday. We were expecting great things from what we had heard about this bakery from others. To start, the cake cost $40. The writing on top was terrible - I could've done a better job myself. The cake itself? Dry, stale, and FLAVORLESS. Take your business elsewhere for cakes, this is not worth the money and we were extremely disappointed. read more

Viktor Benes Bakery - a piece of cake - Bakeries Near Me - Valley Village, California

I found my favorite birthdays cake here. I had Chocolate Parisian, and wild berry cake, tiramisu. They were all great, and guests enjoyed them. Thank you. read more

WAY over-priced on everything. They don't accept EBT even though they are in Gelsons. The staff is extremely unpleasant, condescending, arrogant and the new rules are everything must be paid for BEFORE they even put it in a box. You have no way of seeing it packaged to make sure they put everything in. They also no longer allow you to pay at the Gelson's register. Benes has been a failing business for some time and there are MANY more less expensive QUALITY bakeries in Los Angeles!! read more

I ordered a cheeseburger cake for my birthday. And they included French fries. Impressive presentation and delicious to eat. With only 24 hours' notice! read more

Oh jeez. What a cluster muck! You would think after so many years in business they would have customer control figured out. Maybe they don't care. I don't know. What I do know is it's a total madhouse with no attempt to get the pick-up process under control. I ordered an Apple pie for pick-up the day before Thanksgiving. Yes, it was busy, and they know it's going to be. Customers are directed to take a number but counter help has no idea what the next number is. I placed an order a few days prior to Thanksgiving. The person on the phone asked for my first name, the person at the counter asked for my last name and couldn't find my order. It was up to me to figure out the miscommunication. Hey Viktor, do you offer any training to your counter help? I'm thinking you don't. The pie doesn't look any different than what I could pick up in the frozen food aisle...sheesh. You used to be good. Now, it seems like you're all about the money grab. Thanks for the memories. In my experience, Viktor Benes is bad. I'll go elsewhere next time. read more

I ordered a birthday cake for my son, turning 4. I ordered the Sonic the Hedgehog figurines and Mario and Luigi characters online, and emailed the inspiration photo to the bakery. Since I bought additional toys, I told them to use their discretion, and didn't need to duplicate the exact design. Check it out! Their bakers and decorators made a beautiful cake. We ordered chocolate cake with strawberries and whipped cream inside. It was fluffy and fresh. read more

Viktor Benes Bakery - Inspiration photo! They knocked it out of the park! - Bakeries Near Me - Valley Village, California

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The worst customer service every time I stop by. Delicious cookies and pastries bring me back. These ladies need to learn how to talk to a customer, hate to give names but if necessary I will. Please, please smile and be thankful you have a job. read more

$60 cake isn't fresh. Just not the fresh cake that cost $30 in Whole Foods but I don't prefer to go to whole foods but expect for $60 same cake to be at least fresh?! Why do you charge such price and don't make fresh produce? Mr Hugo do you know what's going on in your bakery? read more

Ever year like clock work, I come in to order at least one Hanukkah Gingerbread House. Did you know about these? Sure to make a huge hit with your Jewish friends. Small size is $45 and large is $75. Oh yeah, they also have Princess Cake- green marzipan with sponge cake and vanilla cream. Pretty much my favorite cake in the world. Challah is also sold here, as are other yummy breads, cookies and pastries. They have a coffee bar too. My favorite go-to bakery for birthdays and holidays. They are inside Gelson's, as if you didn't know! read more

Viktor Benes Bakery - Bakeries Near Me - Valley Village, California

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This review is based on birthday cakes and slices of cake. Located at Gelson's market in Valley Village, this bakery makes amazing cakes. I ordered the chocolate Parisian and they suggested I put a white frosting on it and they customized it for me. It was so light tasting and they decorated it so beautifully, and the cake I got was a steal at $28.They also do things with only needing one or two days in advance, not like Porto's where they need weeks ahead and you need a helmet and Shoulder pads to go pick up your cake.Love this place! I also recommend getting cake toppers and long candles on Amazon, makes the cake complete.This is my go to birthday cake place! You can also order Over the phone. read more

Viktor Benes Bakery - Bakeries Near Me - Valley Village, California

I got a cake today for $34 and looked nice from outside but it tastes so stale and horrible. It wasn't fresh at all. I got this cake for my nieces new born celebration and no body liked it. Horrible experience. The layers are very thick and it would separate easily. read more

Viktor Benes Bakery - a slice of cake on a plate - Bakeries Near Me - Valley Village, California

Not sure if I should write a review for an entire bakery based on just 1 pastry ... buuuut I will. I have been craving for a good creme brulee for awhile now. And while inside Gelson's supermarket (where this bakery is located) I noticed their bakery sold mini creme brulees. They looked delicious so it was a no brainer for me to buy one. Took it home and did my initial tap with a spoon. Because I dont know about the rest of you, but if a creme brulee doesnt have a nice hardened burnt sugar top, then I am not interested. Anyways the top seemed perfect. I took my spoon to dig in and as soon as I broke the top, this large amount of liquid mess oozed out. My creme brulee was all liquidy. Not the smooth creamy eggy texture that we creme brulee fans all know and love. But very runny. Like the creme brulee never harderned. The outside was still cold to the touch so I know it didnt melt or anything like that. Very disappointed. read more

Viktor Benes Bakery - Mini creme brulee to take home - Bakeries Near Me - Valley Village, California

Wow. I had to get a last minute bday cake...I was already in Gelson's so figured yeah it's super pricey but it's got to be worth it right? I mean I usually get a delicious cake this small size (serves 4/6) at the Vons down the street for $10/$15. Shocked at how highly expensive this tiny cake was ($30). Proudly brought it to the party and very embarrassed once we served it to everyone in that the half-Oreos on top were stale (they can't even spare full oreos for that price?), and the cake itself was completely TASTELESS. Awful. They have signs all over that say NO REFUNDS of course. Well I called to complain and they merely said "thanks, we'll let production know". I am giving an extra star because after pushing harder they said I can come in with what's left of the cake and get a store credit. Also they do have delicious hot coffee. read more

Viktor Benes Bakery - a cake in a box - Bakeries Near Me - Valley Village, California

Sooo my daughter had a gingerbread house contest in their school and since I found out last minute, I got one from Viktor Benes. I tried finding one close to us and didn't find one that was just ready to show. She didn't win the contest . The reason of 4 stars is the price. The gingerbread was well made but I have to purchase the extra icing and the decors should be at least all edible. I also tried their sugar cookies and it was just ok pricier than most but overall the service was great and staff are accommodating read more

Viktor Benes Bakery - Gingerbread house to the rescue! - Bakeries Near Me - Valley Village, California

Everyone here is amazing. They have small pastries , cakes, tarts, donuts, danishes, breads and more . Everything is extremely fresh . My favorite is their cheesecake and my mom loves their princess cake. If you want a special order for an occasion, this is a great place for a cake. read more

Spent $30 on an OLD cake. I normally love their chocolate fudge cake grabbed one for my boyfriends bday on Monday and when we dug into it it was crusty and hard like it's been there for so long. Total waste of money. read more

Boo on the bagels I just got. The label in the shelf says Western Bagel - ha....:this is Not a Western Bagel. In fact it's an awful bagel. Been disappointed in the last few things I've bought at this Benes - the Alligator was tasteless. So sad - used to be one of my faves. read more

This bakery is pretty good. The quality of their items is not as good as the items at the Encino location though. Parking is plentiful here, which helps. read more

Say what you want about this bakery... I see the bad reviews. THEY FUCKING KILLED IT ON MY NEPHEWS BIRTHDAY CAKE! I called around to places with only a week in advance to get an insane Sonic the Hedgehog themed birthday cake for my nephews 10th birthday. I was quoted crazy prices by fancy bakeries, who couldn't even complete the design. Some bakeries didn't even respond to my emails. I remembered the delicious cake I got from Viktor's for my brothers birthday, so I decided to try them (even though I didn't think they would be able to do it). I came in, and the ladies were all so nice, and I talked to the Baker, who lucky for me works in fondant. I showed him the design I wanted, and he said he could do it. Do it he did! I literally cried when I saw the cake. People in Gelsons probably thought I was being murdered. Masterpiece. Amazing price (not to mention it was delicious and moist)! I won't go anywhere else! Thank you guys soooo much! My nephew LOVED IT and was in awe when he saw it! He and his friends thought it was the coolest thing they'd ever seen. I wish I could give more stars! read more

Viktor Benes Bakery - Sonic the hedgehog cake for my nephew Ej's 10th birthday. They killed it! - Bakeries Near Me - Valley Village, California

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Nice selection of cookies. The brownie I bought to cheer up the boyfriend after a miserable drive through L.A. traffic was quite good. I made myself stop after one bite since it was a cheering-up brownie for him, not me. I'm still dumbfounded as to why you can buy a package of 4 black and white cookies for $7, but can't buy them individually. I don't want to invest in a cookie that I've been burnt by so many times before. Extra points for having pretty holiday cookies that were packaged to be sold 5 for $1. Since it was the 29th I wasn't sure of their freshness (a date on the package would have been nice), so I turned them down. read more

I was introduced to the place by my coworkers. They got me a fruit tart puff pastry from here for my birthday. It was amazing! So I decided to order it again for my family's Thanksgiving treat. I called earlier this week to reserve. They were very helpful over the phone. Picked up on Thanksgiving day as soon as they opened. The fruit tart looked amazing! It was boxed up and ready. The staff was very friendly and attentive. They had me in and out of there in less than 5 minutes. Pro's: the bakery is located inside of Gelsons so there's plenty of parking. The staff are super friendly, attentive and fast. Prices are reasonable. Pastries are amazing. No need to wait in line for one hour at Portos anymore. Con's: none! read more

Viktor Benes Bakery - Fruit tart puff pastry - Bakeries Near Me - Valley Village, California

One word: OVERRATED. My experiences with this bakery have been okay but overall, it's not a place to write home about...or ever! The staff used to be courteous until recently. I have been given hell read more

Viktor Benes Bakery - Bakeries Near Me - Valley Village, California

We usually go to the Valley Village Gelson's location since it's almost across the street from where we live. After all the years, noticing subtle changes in their products and Viktor Benes pastries. At least one not so subtle change. Their green marzipan Rummets are now half the size, can't taste the marzipan and no trace of Rum. I guess they didn't think people would notice or care given everything else going on. #valleyvillage read more

Viktor Benes Bakery - Rummets are half the size. - Bakeries Near Me - Valley Village, California