Staff is amazing.... They all deserve raises!!!! Security…read moreguard is a great guy. Medical records clerk was fast. Front desk girl was very nice and helpful. The rest were equally amazing.

I have been with them for about five years. They used to be Borrego and recently changed to DAP…read more What used to be a great facility has turned into a joke. Getting prescriptions filled always took a while, but now it's next to impossible. I called every day for a week, leaving messages, and received no call backs. I am now out of my medication and, as it's the weekend, I will have to wait until Monday. I currently have shingles and can't leave my house, or I would drive to the office and speak to someone directly. I was last in the office in October 2024. Scheduling appointments was two months out, even after a much needed follow up after an ER visit. I was told that they now only have one GP and one pediatric doctor on site, as well as a nurse practitioner. It's a shame because I really like the GP and NP. They listen and don't rush you through appointments. Sadly, I will be moving on.

This is a very nice clinic. The waiting area is small, but that's okay. It's cute with a little…read moretable for the kids to color with coloring pages and crayons provided by the office (it's the little things, right) and several chairs for seating plus a television for your wait. The staff are nice and the doctor approachable and helpful. The rooms to be seen are also cutely decorated and everything is very clean. We also recently had to be seen for a quick referral to an ortho for my little one with a broken wrist and they got us in that same day. Excellent!

Absolutely love this place! I was a new patient & everyone was so nice! The receptionist explained…read moreeverything to me, all the paperwork that I needed to fill out (it was a lot but I get it I'm new to this place) the nurse who took me to my room was kind and answered all my questions that she could. The doctor was so kind. The office is really nice very clean. We went over my concerns. No complaints for this place. Glad I found a group of people who aren't just kind but try to help you as much as they can.

I hate this place. But yesterday was the last time…read more You guys turned my step dad away when he had covid caused pneumonia. You guys sent him home because he was fine. Not just once but twice. Now tell me why did my mom have to take him somewhere really far so we can get him taken care of when I have a perfectly fine running hospital here. Why make my mother drive far when even she has covid right now. F.Y.

Despite the ongoing problems with the phone lines, I made a trip to the office so speak to someone…read morein person to resolve some issues and was very pleased with the help I received. Ofelia (sorry if spelled wrong) at the front desk was very helpful and patient getting me all the information I needed. Thanks!!

Despite the ongoing problems with the phone lines, I made a trip to the office so speak to someone…read morein person to resolve some issues and was very pleased with the help I received. Ofelia (sorry if spelled wrong) at the front desk was very helpful and patient getting me all the information I needed. Thanks!!

From the owner: Our office offers a variety of services including state programs such as Family Pact, CHDP, Every…read moreWoman Counts. We also offer USCIS Certified Medical Examination Reports and affordable office visits. We take most of the insurances including regular Medi-Cal

She is the best doctor, I have been looking for years to find someone who cares and listens to you…read moreI have found my doctor will never go anywhere else

I have been going to Dr Hughes for 13 years, love the staff there. Dr Hughes is my primary doctor…read moreand he is one great guy. I have no problems there and always answer my questions. Keep up the good work and definitely recommend them to everyone

very poor does not believe in even if it's been previously prescribed does not really help his…read morepatience and doesn't really take his patience seriously and he's left a lot of patience hurting without just really medical practice all around bad customer service with the crew it's just all around a very nasty place. Nobody there is respectful. There was a nurse there but otherwise that was only one person that was office that was plus the front desk person and two gentlemen, but otherwise yeah, it was very unpleasant to say the least

We've been using the Rancho Family Medical Group for over 2 years now. As a whole they are a good…read moregroup of doctors and staff. Our fave is Dr R.Eric Madrid. He is our GP and is very personable, knowledgeable, and very responsive when contacted through Messaging in MyChart! I give him 5 stars. The office staff I took a star away only because occasionally it takes a little prodding to get results. The quality of care with Dr Madrid and his care team has been very good! If you live in Menifee-Hemet-Winchester area I would recommend this group highly!

My wife and I feel very fortunate to have found Dr. Hana…read more She has been everything we hoped. Personable and professional. When she is in the room with you...she is in the room with you. Focused and involved with you and your concerns. Great listener and engaged in the moment. My wife developed some issues with losing feeling in her hands. Dr. Hana stayed on the issue til the issue was corrected with very needed minor surgery. Now my wife has total use of her hands. Problem solver. We could not be happier.

Dr. Hana is amazing. She is the best doctor anyone could ask for. My husband and I both have been…read moreseeing her for years. I trust her knowledge, expertise, and professional opinion. Dr. Hana is definitely one of a kind. I refuse to go anywhere else. If it weren't for Dr. Hana, I probably wouldn't be here today. She is always spot on with my treatments as well as diagnosis. If you need a truly caring doctor, one who gives you quality care like she would her own family members , Then go see Dr. Hana at Mathias & Associates. Here in Hemet. She won't disappoint... Vickey J

Poor care. Poor service. Poor follow through. Inconsistent info when calling for results. Poor…read moremedical practices. Patient is not a priority.

My son was seen at this Urgent Care. Crystal at the front desk was very helpful. Made things much…read moreeasier. Thank you Crystal for all your help.

After I posted my original review, I received messages on Yelp about what happened. When I called…read morethe office to speak with Maryann -- the same person who was messaging me -- I was told by Rachel over the phone that Maryann refused to speak with me. Rachel claimed that my mom confronted a staff member and demanded to know if her forms were filled out, at her daughter's school,When I spoke to my mom, she explained that she calmly asked the woman if she worked at Dr. Ashraf's office, mentioned that some forms had not been filled out, told her to have a nice day, and even shook her hand. That does not reflect the aggressive behavior they are describing. I would also like to point out that it is highly unprofessional for a medical assistant to claim she was "confronted" by a patient when, in reality, she was spoken to politely. If my mom had actually confronted this woman the way they're claiming, wouldn't teachers or staff have stepped in to de-escalate the situation? And wouldn't others in the pickup line have heard or witnessed this supposed 'rude confrontation'? It doesn't make sense that something like that would happen publicly without anyone else noticing or intervening. Misrepresenting a simple, respectful interaction as something hostile is concerning and raises questions about honesty and accountability within the office. What is even more troubling is the inconsistency in their stories. Rachel said my mom was called into the office, while Maryann stated on Yelp that my mom showed up rude and was confrontational and going back and forth with staff. Those are two very different accounts. If she was called in, why portray it as though she stormed in angrily? Rather than showing empathy or taking accountability, the office chose to argue and present conflicting narratives. A simple, professional response acknowledging our experience would have gone much further. Unfortunately, this entire interaction has reinforced our concerns about their communication, professionalism, and integrity.

Most through Dr I have ever been to. Yes she asked lots of questions and took a complete medical…read morehistory, reminding me of issues I had even forgotten I had. So helpful! Thank you Dr Ashraf

terrible dentist dont go there she takes five minutes with you and then charge you hundreds of…read moredollars and then yelled at you. She's not good at all. I wouldn't go there.

This was the worst experience I have ever had at any doctors office. After going in for my initial…read moreappointment one of the doctors that works there kept asking me "what did you tell me? What were we talking about?, I forgot what we were discussing?" This happened several times, and by this point I knew there was no solid communication and the doctor could not retain any information whatsoever. Then they stated they wanted to set up a sleep study, I aske the doctor " do I need to go to the other building (as it is just across the way) and set up an appointment?" There answer was NO, they informed me to come in at 8:30 PM on a weeknight and they would take care of it. I asked her if I needed to bring anything and she also replied NO. So, after a few days I just wanted to clarify again that I did not need to bring anything. I called Dr. Gupta's office, the receptionist took my birthdate and name and looked me up. She stated "no, I see you in here, you don't need to bring anything with you. I picked up someone to watch my house and dogs overnight, picked up a small dinner and showed up at 8:30pm. Immediately I was told by the nurse performing the sleep studies "you need an appointment, there is no room for you here tonight." I will give him credit, he profusely apologized and stated "I will send the main office a message for you and let them know what happened, I am very sorry." I was infurated by this point as I then had to take the person watching my home back to their house and pay them for their time. In the next days I received no phone call, no email, nothing. So I called the main office and all the lines were busy so I left a message stating I would like a call back. Still nothing. I wrote a formal complaint to Dr. Gupta, and what a surprise, no response! If you need to have a sleep study or have issues with Apnea or Narcolepsy, I would AVOID THIS DR'S OFFICE at all costs. There is absolutely no customer service and no care for their patients. It is not only a deplorable attitude but unprofessional on so many levels. The anthropocentric attitude and medacious behavior of the doctors there will not help you solve your issues. Beware!