Let me first say that Dr. Jaffer himself I'd rate a 4 out of 5 stars. He's very personable, listens and is very patient. It's his office policies and staff that I'm rating a 1. His main policy that I have a problem with is that if you can't make your appt then they won't reschedule you and you must look for another Dr.
My mom was referred to him because she has dementia like symptoms, gets confused, has hallucinations, feels dizziness, falls a lot, etc. She is disabled and bedridden 95% of the time. There are times when she's in so much pain she can't move at all. She was having one of those days the day of the appt. I explained the situation to the office staff and they said their policy is firm and they will make no exceptions.
So, my mom and I did go to the appt yesterday as scheduled. Dr. Jaffer specifically asked me to get him any CT Scans and MRI's of her brain and to bring them back. So I drove 19 miles back to his office today to drop off the disks of her CT Scan and MRI. The office staff refused to take them even though he told me to bring them. When I mentioned this, her exact words were, "Yeah, the Dr does tell patients that but he shouldn't because we don't take them. You have to bring them to your next appt." I then asked if I could make an appt and she told me that I could have a follow-up appt in 3 months but would need to get another authorization for the appt. WTF!!
So, in summary, I took my mom to her appt yesterday where nothing was accomplished except for Dr Jaffer telling my mom to stop taking so much medication. Nothing was done about her dizziness, confusion, hallucinations, falling, etc. He's not even going to see her brain scans that he requested I bring back.
This whole situation got me so pissed off, you have no idea. read more