Jenna!!!! Absolutely the most friendly, kind and helpful associate the store has. Jenna had a smile the entire time I was inside the store with my wife and daughter. Keep up the great work Jenna. read more

I am extremely bothered that they higher men to go around and ask to size your bust. I don't care what your sexuality is- it's not okay for a man to be doing that. I noticed it bothered a couple other women who walked in there and was approached by the young man in there. This store is not for that. read more

The experience at this location is usually pretty good. You can usually find a few deals but I wish their PJs were a little more affordable :) The last time I was in the cashier was kind-can't complain, I return because I like the quality and the numerous styles of their undergarments. I can always find things that are cute in my size, and I'm kind of curvy so that's not always the case as far as larger bra sizes go . Thank you! read more

Stopped in to check out their semi annual sale; no greeting from any employees on the floor, including the one standing right next to me as I looked through their bras. They will make direct eye contact with you, not say a word and completely give you an RBF. Do they work off commission? If they do, they don't act like it; if they don't, maybe they should so you can actually get help at this location. It's so sad, I'd just skip this negative experience altogether and exclusively order online. This whole location needs an attitude adjustment and some extensive customer service training, all these people getting paid without doing any work is pathetic. read more

Victoria's Secret & PINK - Why is all of this blocking the registers? Where do you form a line with this barricading the front? - Lingerie Near Me - Temecula, California

Kobe needs to get retrained for better customer service and speaking to his peers with more respect. He was speaking to our cashier like she was ignorant when the one who was confused was him. Hannah our cashier was great. Give her a raise! read more

Lauren is amazing !!!! Was so helpful and attentive to my needs. Super sweet! Staff overall has been very pleasant everytime I've came to this store. read more

Thank you, Colby, Hailee and Karina. Your customer service was superb. Thank you all so much for your kindness and patience. You are all rockstar. read more

Nothing like being dragged into this situation and establishment by the wife! The store's products adorn a huge part of the female population which must speak for their success., and most men are huge fans of their styles and how it accentuates the female anatomy. Moderate pricing, Decent quality. Highly recommend. read more

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Went in at 10:15 this morning and the store was empty since theyd just opened. I came in to get fitted and purchase a bra and the blonde that helped me was very quick and friendly at first; promptly fitting me and leading me to a dressing room. She told me to put the bra on and then hit the call associate button so she could come in and check the fit. I hit the button 3 times waited for 10 minutes and she never came. I walked out and on my way out saw her chatting it up with another guest and associate. I already felt super uncomfortable going into the store and asking for help (i have major social anxiety) so i guess ill just figure it out on my own at home and order somewhere else online. read more

Why the girl with bright red hair follow me as soon as I got in the store, i purposely went the other way toward PINK while she was standing on the Victoria secret side talking to her co worker so she wouldn't speak to me cause I wasn't in the mood to speak. I stared then kept walking and she sped up to ask if I need help finding something. How do I need help if I just walked in 5 seconds ago? Annoying don't like when employees rush to me, thanks read more

Bailey helped, guided, and supported me finding the right size (bra) for me. She is very patient, knowledgeable, and amazing. I truly appreciate her work ethics and dedication to her work. I'm so happy that I finally found my size through her helped because I'm having a hard time finding and getting the right bra that would suit me. Thank you so much Bailey. read more

I came here to get new bras and a younger girl working there purposely gave me the size of double Ds and I am definitely NOT a double DD. Honestly felt like I wasn't welcome to shop there and was dissapointed because the inventory in Temecula is nicer and I was just wanting to treat myself and get some nice things for my upcoming trip. read more

I get my perfumes here all the time they're kinda pricey though with lingerie clothing perfumes etc but idc it's worth the money, love love love it!! :) read more

Best sales ever!! Love this Victoria secret !! Associates are nice, they always have my size in stock! Can't complain.. what I love most is that returns and exchanges are easy, even without a receipt!! read more

I went to pick up my online order, and as I exited the store, I went back in to return them. Yes, that is a blood stain. I didn't complain, but the cashier was nonchalant about it--no care, just a disgusted expression. Thank you; that helps, lol. I drove all the way to the store to pick it up since it's not available for shipping. I found my items have menstrual period stains on them, and then the customer service sucks!!! LOL. WASTE OF TIME read more

Victoria's Secret & PINK - Menstrual Period - Lingerie Near Me - Temecula, California

Has anyone else gone here to use your Christmas $30.00 off of $100.00 purchase card? This girl who rang me up conveniently lost the coupon I had just given her and proceeds to tell me she couldn't give me the discount. WHAT HAPPENED TO THE COUPON??? I think she kept it but she told me she would over ride and add the coupon...well guess what she didn't add the coupon. Hmmmm...imagine if you conveniently lose a few customer $30.00 coupons. She will be filling her own wish list. Felt like slight of hand and she accused me of taking it. I gave her all three coupons mailed to my home. One for two free panties, one for $15.00 off $45.00, and the $30.00 one. I didn't check my receipt until I got home so now I have to go back to ask her where my discount went. My advise...also make sure you know what you are buying and if it is on sale. Their receipts make no sense..very confusing! read more

I never used to shop here for anything until about 2 years ago. Got sick of cheap bras and other unmentionables that would rip after a few washes. I'm not one to use credit cards, but while I was on a little trip in Orlando, I went for it and the rest is history. Proud to say I'm now an Angel Forever, lol! First of all, yes their stuff is pricey, but you get what you pay for obviously. The trick is to go when they have massive sales, like their SAS which happens twice a year. This is where you can score BIG on a bunch of things from accessories to gym clothing to lingerie and everything inbetween. This store in particular is the closest one to me. It's located on the ground floor, kind of near the food court. I'm not a big fan of it because most times, the merchandise is all messed up and things are just thrown in places they don't belong by customers who don't care. Rude. There's always teeny boppers too...esp on the PINK side. I try to go before 1pm during the week when they're in school. Anything after that and the weekends no way. On occasion, I do go on the weekend like when they have their after hours events. It's hit or miss with the crowds. Went last night and got some good stuff. Employees are pretty friendly and helpful. Sometimes they don't know what they're doing, then you get screwed. Kind of have to decide if you wanna make a stink about it or let it go. Like everyone else says, the line is usually long especially during holiday season or SAS. I've come when there was no line but that's few and far between. Good luck with that. VS has become a staple in my wardrobe, as I have learned to navigate their system and get things I need without paying premium prices. Love, love, love their leggings and high impact sports bras. They hold my girls well, haha! Overall I will keep coming here unless they open up somewhere closer to me. Sometimes I find shopping on the app or online is better than in store. They know how to keep you coming back with those Angel Rewards!! read more

Victoria's Secret & PINK - By invitation only :) - Lingerie Near Me - Temecula, California

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There was an employee practically screaming at an employee on the floor. She was giving her a coaching about her customer service skills, but in an extremely rude manner. My sister and I felt bad for the girl, that's not how you manage your team. She not only embarrassed her in front of customers, but also said really rude comments/criticism. read more

One person working the desk, reading up customers. She is very slow. She should have called for backups help. There were a lot of people working in the store that could've helped customers first which is what a lot of businesses have forgotten about and that is customers come first. It's not that hard!! read more

Extremely poor customer service. The cashier forgot to take off the security sensor and instead of removing it quickly, we were forced to get back in line. Mind you, I purchased the item 2 minutes ago, but due to their mistake I was forced to get back in line for them to correct their mistake. Truly disappointing. read more

Customer service is just a big NO here. The employees act like their better than you and who likes that? Nobody does! It's lingerie, it's really not that serious, employees. I literally stood there for 3 minutes to ask a question while two employees just continued to talk. They saw me they just didn't care to acknowledge me. I've been to other locations but this one definitely takes the number one spot for for the least friendliest employees. Management, please help your employees treat every person who walks into your store with respect. read more

Great selections. Friendly Sales Representatives. Prices are good for fabulous styles.

WHY ARE THE DRESSING ROOMS CLOSED? We have been without a mask mandate and without social distancing for a month now. Every other store has their dressing rooms open and restaurants are at full capacity, so why are they closed. Stop being LAZY and open them. It's absolutely DISGUSTING and unhygienic that you are telling people to go home and try on bras and panties and return them within 90 days if they don't fit. Do better VS, do better. read more

Customer service is terrible. I was with a friend who wanted to purchase bras but needed to try them on. She pretty much knew what she wanted. It was 20 minutes prior to closing. I know thats cutting it close, but very doable They measured her near the front entrance and sent her to the back with a ticket to wait for assistance. She wanted for 3-4 minutes and no one knew she was there. She had to ask someone to go out and ask someone to help her. It took her a couple of minutes for the staff to bring her bras to try on but apparently, she brought the wrong style. Instead of checking back with her. She walked out of the dressing room to get the correct ones and then she then she was locked out of the room. They said they were closing and would not open it "sorry, its closed" (5 minutes till closing. She wasted their time and they wasted hers. A lot of the time was just waiting for staff to help but everyone was too worried about cleaning the store than actually helping a customer. (there were at least 3 staff members that I could see) 20 minutes is plenty of time to try on a bra and check out. And this is why physical stores will be obsolete one day. read more

I have lived in the area for over 20 years and this is the closest Victoria's Secret to my family. In tough times like these, Customer service is how you keep a loyal customer! I would like to highlight the great service by Jessica and Susie! Jessica delivers outstanding customer service and is very helpful and informative, without being overwhelming. Susie is the leader of the crew and she always has a positive attitude! Thank you for your service and thank you for delivering greatness in this crazy time! read more

I seriously avoid going to this Victoria Secret. Victoria Secret always has a long line and and only two cashiers. This is has happened twice this week. I came here yesterday for a quick exchange, and they had nothing left in the large size thing drawer I had no options I grabbed whatever was in there i get home it was the wrong size come back the drawer is full but you can hardly shop because you can't even dig in it comfortably because it's over filled. They know there the closes store within miles they should always keep the store stocked, fully staffed to help cashiers and keep the floor neater. This store is not that big I was just in the Hollywood store on a weekend and it was kept together better. They take advantage that they know there the only VS within miles that they always have long lines. And leave it trashy shopping. Idk if this is a good picture or if you can tell there is hardly help behind the counter and there is more people behind me. -Disappointed Victoria Secret Shopper read more

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Was out here for work, and ate at the food court on my lunch, and decided to do a little shopping for a new bra. As soon as I walked in I got a very judgmental stare from one of the girls on the regular VS side and shot me a long hard stare.. I was looking around for a certain bra that my best friend recommended to me and as I look over to my left I see that same girl staring at me in such a cold manner. Needless to say I hurried and picked up what I needed and checked out without anymore browsing. As I was walking out of the store guess who's right there..? Same girl shooting me that cold look, and not saying anything. I don't know how they train their employees here, but maybe they should only hire kind, friendly workers, who aren't judge mental or insecure of women who are better looking than them. read more

Still AWFUL! Worst VS I've ever stepped into always and forever and they give ZERO F's!

Today Temecula Promenade Mall. I purchased items. When entering the store we were greeted, unfortunately, the sales associate who checked us out was not friendly at all. No hello, no goodbye. It was only 11:24, it's sad when you are already in an unfriendly mood. So rude!!! read more

Visited this location twice. This is the dirtiest and disorganized VS I have ever encountered. The sales floor is riddled with endless price tags scattered around tables, islands, mannequins. Many dust bunnies, food crumbs, and dark liquid stains through out the entire floor. One expects a clean shopping experience when selecting intimate garments. A filthy environment only dilutes the quality of this brand. Definitely need to consult with the regional and district manager regarding the poor presentation of this location. Will definitely be shopping online or visiting VS in San Diego. read more

Every now and then a girl has to splurge on some nice "unmentionables" as well as a new bikini! After receiving a gift card from my sweet daughter, I decided it was time to do this. I've bought things, panties, bras and other lingerie from Vicki's before, always high quality and comfortable but super pricy. That's why for me, this is definitely a special occasion kind of place and not my average everyday undies store. This place is huge! Who knew you could fit so much underwear into one store, although there is a lot of scents, make ups, and fitness stuff alongside the delicates. I will say that the bikini I got here is my new favorite! The colors melt together in a haze of pastel unicorn colors. The cut is super flattering on me and I couldn't be happier! Money well spent! read more

Victoria's Secret & PINK - Lingerie Near Me - Temecula, California

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Horrible! Just horrible. I went in to get a shirt and the girl ( cashier #3095374) at the register told me they don't have any in stock. So I asked if she could order it online and she said they don't have any more online. The problem was she was just too lazy to order the shirt for me. Because when I left the store I checked online and yeah, they are most certainly in stock. (See picture) super annoyed. I didn't go back in because the line is 30 minutes long. I already don't like this store because the lines are always sooooo long. There is never anyone on the floor to help. And when there is, they don't ask if you need help! But now that they lie!!!!! I'm done! I'll drive my ass to Escondido to avoid this piece of shit Victoria secret. read more

Victoria's Secret & PINK - The shirt I was asking for the cashier to order. She said it was out of stock. LAZY LIAR - Lingerie Near Me - Temecula, California

New to the area and came here looking for a bra. BIG MISTAKE! Their "manager" Jessica was being so rude legit YELLING at me for looking at bras and kept asking me if I even know my size because I'm "clearly not looking in the right area." I'm not kidding I just said I'm looking for the price and if I'm not allowed to look at bras in the store??! And she freaked out for us not looking at bins that are my size. We told her she's being kinda rude and she just kept saying "okay thanks okay thanks okay that's fine?" Like what? then I said you're being extremely passive aggressive and she said okay bye and put a huge fake smile on? Another costumer came up to us agreeing with us saying "honestly." I left and left my bag full of things because why would a manager like Jessica even work there! Miserable people have Miserable lives and maybe she needs a reality check because how can you be so rude at people just looking at bras like girl it's not that big of a deal. She clearly needs a new job! read more

Worst experience . Just really rude and mundane attitudes of the workers and waiting hun line for a dressing room , but they let the woman in the back of my go , and asked her if she needed one .....while I was waiting right in the front after my sister went in. Kind of weird , and just super ....shitty service read more

So I am basing this 5 star review solely on the customer service of 2 individuals... Rosa on the floor and Bailey at the register. I am a mom of 2 little ones (3 years old and 10 months) and I did what most mom's hate, and brought them into the store with me to go bra shopping. To make a long story as short as possible, it was a two day affair. The first time I went in, I was helped by both Rosa and Holly and they were nothing short of very helpful. I haven't bought a bra in over 3 years and I was able to find one bra that I liked. Seeing as I breastfeed, I knew I needed to come back again to try on some others on because my "milk production" varies. Well today I went in and surprisingly was approached by Rosa again. She went out of her way to ensure I was comfortable, found what I needed, and she wasn't pushy at all. She was very accommodating, knowledgeable, helpful, and my 3 year old loved her!!! I ended up buying 4 bras and walking out very happy! The line wasn't bad, although I've seen it when it was terrible. Prices are obviously high, but you get what you pay for. However, if you are looking for someone who will actually help you without judgment or hesitation, go ask for Rosa you will NOT be disappointed! Also, Bailey at the front went out of her way to ensure my angel card was updated, called customer service, and really showed patience and was very happily helpful as well. You need more Rosa's and Bailey's in your stores. Great job ladies! read more

I went to VS last week and the bra that was displayed was out of stock at that location. I agreed to let the sales associate order the bra for me and have it sent to my house. I paid at the store. The sales associate was very nice. Then I get emails from VS about my order giving me different days it will be delivered. I finally got my order today. Not happy. The diamonds that are in the middle of the bra are hanging off, and there is already a snag on the bra. I didn't want to take it to the store for a replacement, because they are out. It's the only bra I wanted. So I was just wanting to leave a complaint. I tried to do the chat they have online but that's a joke. I finally got someone to chat with and they kept taking forever to respond. They never even asked why I was upset. Bad service. read more

I am never this kind of girl, but I wanted to get on here and commend Jaylen for her extremely helpful demeanor and OUTSTANDING customer service. I have been in the store many times for myself in Victoria's Secret, but my daughter is now old enough, so I was shopping in PINK and got the absolute pleasure of working with Jaylen. My daughter was not with me, but I was able to show her a picture and she helped me pick out some items and they all worked out! Extremely respectful and outwardly diligent and knowledgeable on her job. I can't say enough GOOD. Thanks so much girlfriend! read more

I'm going to only knock off 1 star for some bad reps they have. I love Lindsay she is the cute Asian girl that now works in the morning. If you want help go to her she is nice and helpful. They got new help some reps are great they really don't know what they are doing but they really try hard. As far as cashiers that's another story you better pray you get a good one. I have gotten amazing reps who are so willing to help and take my coupons and make suggestions plus the line goes fast. Now other days I have gotten my share of very rude employees who make up their own rules and act like they are doing you a favor. In the end my mom loves these stores so I can't say I won't be back thankfully I know who to deal with and who to avoid. read more

I don't understand why such a busy store has only 2 people able to function basic operations. Was told to wait in line for a product to see if they had my size, because the girl was just so positive they had it, just to be told they don't. Every time I've made the mistake to come here, I've been treated nicely on the floor, but when i get to the register (4 years later) the lady works at a glacial pace. Such a let down, shop online or another VS, dont waste your time..unless you have no job and nothing better to do. read more

Sad state of management. I have not shopped in store for a very long time. I was painfully reminded why after waiting 20 mins to pay. 4-5 employees in store only one at the counter and no customers shopping, we were all standing in line. Back to the internet I go. Yet...we all wonder why brick and mortar are disappearing. read more