This is the BEST Victoria's Secret location I have ever been to. The staff are the most helpful, kind, and friendly I have ever encountered at VS and they know how to make you feel special! I found so many beautiful items here and had a fun conversation with the young man who rang me out. I will be a regular at this location for sure! read more

I like their products so much but it's tough to wait in a long long line for Christmas shopping now. Variety: Underwear, perfume, moisturizer, etc... Price: A little bit expensive. Customer service: Good. Tip: Get a membership and get extra discounts! Parking lot: Free 1 hour in a walking distance or garages or streets. read more

Victoria's Secret & PINK - Women's Clothing Near Me - Arlington, Virginia

See all

How is it that every time I shop here the line is huuuuge!!! Get more employees at the registers for God's sakes! I've come on weekdays and weekends and is always an issue. Guarantee a 25 min wait to check out!!! Not good at all. Store is a bit unorganized, but the again they are in a mall and it's busy. I must admit I'm always offered help as soon as I walk in, so that's nice! But please work on the register situation! It's pretty ridic read more

Victoria's secret is that there aren't enough staffers in the store. I love the variety of items. Pentagon City has a nice store layout. The holidays are not the time to shop at Victoria's secret, unless you are arriving as soon as they open. An employee quickly asked how I was doing but she continued her conversation with a coworker and didn't offer help. I'm not the target audience for this store any more. When I was, I had a lot of joy purchasing products here. Previous "unmentionables" were better quality (at 5 for $25, they were awesome). They have lasted for over 30 years. Now you know my secret. read more

The girlfriend needed to pick up a few items at Victoria's Secret. Not wanting to be the insensitive, uncaring boyfriend, I bit the proverbial bullet and accompanied her on trip to the lingerie store. No, I didn't say or do anything that would get me arrested or otherwise thrown out of the store. The V'sS in the Pentagon City mall is in the cookie-cutter V'sS mold. Bright pink walls and dayglo colored lingerie inundates the senses like a psychedelic poster. I would guess that the store has a good selection as my girlfriend found something she liked. My one critique is that there needs to be a sitting area so us guys can cop a squat while we're waiting for our wives/girlfriends/significant others while they're shopping. Plus, women don't want us men around offering our opinions on important lingerie decisions... read more

I came in during the busy holiday season to look for gifts for my sister. I was instantly greeted by the gentleman with dreads at the front. He had a bubbly personality! Trying to do last minute Christmas shopping is stressful and going to a place where the staff are constantly smiling and in a happy mood makes shopping feel a little better. DeLacy ended up showing me how to check my bra size and took the time to help me find what I needed and answered all of my questions. She was so polite and warming. I will definitely come back soon to do more shopping because of how nice they were. Customer service is what makes a store and there's was beyond great! read more

The people who work at this store are so not helpful. I'm not a petty person, but quickly became petty as hell as I struggled to find multiple items in a drawer and someone to help, then realized the person next to me worked there and was watching me while chatting with a coworker. -_- I asked for help, got a 'one moment.' She never came... okay... I effed up that drawer and several others pulling stuff up to the display area. Panties everywhere! YUP, I DID IT! EFF YOUR STORE AND YOUR LAZY WORKERS! Find new jobs. Like every location! I refuse to go back into a store unless I'm desperate, but this location is particularly ridiculous. read more

It was time to get some new stuff and so I figured Victoria Secret would be the perfect place. Honestly hadn't been in one for 10+ years, yes since college. Delacy was my girl in the fitting room. She understood the comfort I was trying to achieve along with the right size and support. Very excited about my purchases. I even got a tote for buying multiple bras and there was of course a sale on panties. It was great! read more

Victoria's Secret & PINK - Women's Clothing Near Me - Arlington, Virginia

I've been here recently on two separate occasions. Plus I called once to ask if something was in stock; they put me on hold and verified they had the color, size, and type. I asked them to hold it and they did. On every occasion everyone was friendly and extremely helpful. The store is well stocked and the staff knew their merchandise on both visits (I asked lots of questions). This is my VS of choice! read more

I spent over an hour in this store to select items that were misplaced in bins. When I got to the register multiple items were not on sale as advertised & the cashier was incredibly rude. Don't waste your time, money, or energy here. read more

Came here for a "quick" color swap due to accidentally purchasing neon red last night due to their poor lighting in the store. This simple exchange took 15 mins in a queue of 3 people ahead of me. When I finally got to the register, the customer service rep didn't even look at the receipt I handed her before attempting to overcharge me. When I corrected her and explained the pricing, she got rude and defensive. ProTip: train your employees and implement efficient Point of Sale systems. read more

The employees are extremely rude and I believe they're prejudice. I went today during their sale, and I was in the store for about an hour. All of the employees ignored me and none of them asked me if I needed help. I noticed that the employees were asking other customers if they needed help. I went up to an employee and I asked her if I could get a fitting room, and she seemed irritated. Then when I got to the fitting room, another employee barged in on me. She didn't even apologize or anything, she just laughed. Extremely rude, prejudice and unprofessional employees at this location (Pentagon City). I will never go to a Victoria's Secret ever again and I will never spend my hard earned money at a Victoria's Secret again. read more

This place is awful. Every time I walk in, it takes forever to do or buy anything! I chalked it up to a sale ... but today I'm here on a random Thursday just to do a simple return and there are 6 people waiting in line and 1 ... my bad, 2 slow registers open. Never coming back. read more

Went to Victoria's Secret and got assistance from Ciera! She was so helpful, fun and got me a bag full of bras and underwear to ack up and bring hoe! A great DC visit and an even greater experience at Vic s Secret! I'll be back!! read more

Like a lot of women, I really don't like Victoria's Secret. The saleswomen are pushy, things are overpriced, and once I find something I like they always discontinue it. A coupon for $10 off any bra arrived on my doorstep on a day when I had planned to go to the mall to find a backless bra. How lucky for me, eh? I found what I needed in terms of weird pasty bras at Nordstrom, but figured I could still use my coupon on something new and pretty, so I headed over to VS. Imagine my surprise when I wasn't bombarded by a saleswoman the minute I walked in. I browsed a bit and received a friendly smile and a hello, but no pushiness like I've always encountered before. I was able to shop in peace, although there were several salespeople around, had I needed assistance. I made my way to the register and had the following convo: Cashier: "You get free panties with this coupon, you know that?" Me: "Oh, um, no thanks, I don't like that style." Cashier (quite loudly): "Girl, PLEASE. Free panties! You can't pass that up! Hell, just give them to some girl on the street who looks like she's having a bad day. I mean, who doesn't want free panties?! Everyone needs panties!!!" Me (blushing): "Um, ok. Sure. Where are the styles that are available?" The cashier led me over to the free panties (ok, I hated that word before and am REALLY hating it now) and I picked out a pair that I actually don't think I'll give away. VS is normally a 1-2 star kind of place for me but my hysterical yet pleasant experience here bumps it up. read more

Who doesn't know about Victoria Secret? Who never heard about Victoria Secret? Even some cute hottie gay guy knows about it and wear those Angels wings on the Halloween night! Sexy! Oh ya, this is one of my favorite store! Not only the lingerie that I love to shop from this store, but also those soft, sweet and gentle scents of perfume lotion and the spray, that help me embrace my day every morning, and also help me to get a comfortable sleep at night. Lovely! read more

Fiddle-dee-dee! I have bigger boobs than I thought, or I've just gained weight or something. Thank you to Amber and crew for showing me that my 36B's were in fact 34C's. At other locations, I've found Vicky's salespeople cloying and unhelpful, but yesterday I had a great experience with the measuring staff here. They devoted at least half an hour's time to me, tweaking and remeasuring until racktacularity was achieved. Sure, much of the merchandise is about as classy as a Quizno's: panties with "eat your heart out" bedazzled on the back; enough leopard print to costume a high school production of "Bringing Up Baby." But the salespeople at this particular location elevate the brand. I felt like I was somewhere much more expensive and ended up buying like everything was on fire sale. (It wasn't.) It's too bad that the staff couldn't follow me home and coach me on how to use a black bra for purposes more mature than draping over one's head while giggling "look at me, I'm Mickey Mouse." But what sexy potential they could bring out of me in the store, they did. read more

Utterly disappointed by the attitude I received today from the sales person Abigail. I received zero respect zero customer service but just a very bad attitude and unprofessional behavior . This lady has zero manners or customer skills. Why would I bring business to this store ? This experience makes me run to another Victoria's Secret store ! Abigail was upset just because I brought pink's clothes to try on at the Victoria's Secret fitting room. But hey, pink store made me go to Victoria's Secret fitting room I have no idea why they did that but miss attitude Abigail got so upset and didn't miss a chance to show me how unprofessional and rude she is, and when I was done she wanted me to take the clothes back to pink store !! Unbelievable !!! I'll definitely contact the corporate office I was so disrespected. A lady at your age with no manners is a shame ! read more

This particular Victoria's Secret location drives me nuts. It's almost always packed and has a ridiculously long wait for checkout. And the checkout line is always a crazy, unorganized mess. And the store tends to have a rummaged, unkempt feel and look to it. But I do love me some Victoria's Secret and I just can't seem to make myself buy bras and panties from anywhere else. But when given the opportunity to patronize a different VS location, I'll always take it. read more

This store is huge and nicely laid out. However, the service was not very great. Service: Not a lot of greetings, LONG lines and LONG wait times despite not having a lot of people actually in line. It just dragged and I felt that things could have been a lot faster. For instance, one of the sales associates let a person pick out their items and hold the line. If they aren't ready, they should be put to the side so that the sales associate can help others who are in line. Item Selection: I can only give it a 3.0 at most. They had a "sale" , but not a lot of sale items in the PINK section. very dissapointed despite the sale sign outside there was only a small section to the left corner. Overall, however, lot of selection for the regular items including Italian Intermissini. Clean store, but I thought the makeup beauty section was slightly messy. In particular, I had dipped my hand to look at lipgosses and it got very sticky quickly. Parking: Mall parking at Pentagon City Mall. Transit: Take Metro to Pentagon City Mall. Better to metro it than try to drive in. read more

I really like this location due to the variety of products and size of the store. They have never been out of anything I've needed, and I enjoy their private shopping parties. The staff is quite friendly and helpful, which is amazing for any store at this mall. read more

This store takes covid seriously! It makes me feel so much more comfortable shopping here. Of course there will always be other people in the store that take their masks down.. but the employees here do a great job with their customers read more

The Worst VS store I've ever been to! If u hate polite people and good customer service it's just perfect store for you! Never again. read more

It's hard to think of a worse customer service experience than shopping at this Victoria's Secret. I came in to exchange a pair of pajamas I received for Christmas and was told my only option was a $9.99 store credit for pajamas with a $49.95 tag attached. When I asked the manager why this was, he said he didn't recognize the pajamas as part of their current inventory, so they could only be returned for the lowest possible price in intimate apparel. I said I've never heard of a store policy like this and decided to just keep the pajamas. As I was walking out of the store, multiple women working at the cashier desk started yelling "Girl, BYE" in a condescending manner. Is this really how you treat customers? I waitresses for 10 years -- often dealing with th most obnoxious diners -- and would NEVER speak to someone this way. Needless to say, Victoria's Secret just lost a lifelong customer with the staff's immature and completely inappropriate behavior. read more

This Victoria's Sleazecret is Huge!!! Other than that, it is much like every other VS. Plenty of panties. Bra bounty. Sh!+load of scents. Helpful staff. I love this store. I'll be back! read more

Just to start off, this store is always packed with long lines. The employees are often rude. 90% of the employees are black, which is racist because they don't hire other employees. There's like 2 el salvadorian employees and they are also mean. They think they know it all. They don't even help you. I don't like shopping here at all. The store is really big but the employees stare at you while you shop which is uncomfortable. read more

Victoria's Secret & PINK - The pink store is so cute! - Women's Clothing Near Me - Arlington, Virginia

See all

This Victoria's Secret and Pink are expansive, have the standard offerings, and pleasant fitting rooms (tucked away at one end of Victoria's Secret and the other end of Pink). They always greet you and are friendly and helpful. read more

Absolutely great! When I'm going to Victoria's Secret or PINK, I go on weekdays during the day. Think about it, this will cut down on you moving through crowded bunches of girls tossing panties through drawers that aren't sized properly because they saw something they deemed more attractive. Now that we've cleared that--let's get to why you're here: to know about THIS LOCATION... This location is absolutely awesome! I'm very late on what made me want to write this review, but let me tell you--Kalyn, Leon, and gosh there was one more girl that was oober-great too! Her name slips my mind, but Leon said she was a manager if it helps. Here's how it goes--my weight is up and down. I'm young. I'm female. I was coming in just for that ever going panty special, 5 for $27. I don't like "bloomers" and I feel like this is my go-to for cute thongs with a variety of fits from a no-show to a leopard-print with that band, y'know?lol. Who could resist? I know I loveee some lace.. Also, in thought I had just bought bras a couple of weeks before and had a good experience. I'm a smaller average frame, but when my body changes--I get curvier. So, my 34D was spilling a bit. Leon greeted me during the start to my panty haul and made sure I was finding all okay. And as if he could read my mind, he asked if I was interested in fitting for bras. Of course, he couldn't go with me. So he got Kalyn to assist. SHE WAS JUST AS BOMB! She was so friendly and helpful! She brought me a variety of bra's to try to see what all I liked most. She is a lingerie GURU! She guessed right that I would end up in a 32DDD and it was perfect coverage! She got called to the register, and I think the manager that showed me the bra's in my size was named Ciara?.. Anyhow, she was so nice too. I ended up getting some cute choices of panties and three new bra's that are the most comfortable additions I've added! I was made aware of the promotions I qualified for. This definitely established my trust. And when I browsed and fell in love with a lace bra I had to have that didn't come in my size, Kalyn told me a sister size that would work. Again, my weight is up and down--so great! I know you can get a bra and panty set from your local Joe, but don't do that to yourself. Treat yourself to quality with options that help you express your beauty and intimacy. Awesome sales and AMAZING SERVICE. I was not rushed. They made sure I was taken care of. Professionalism was perfect. I was HAPPY to spend my money, and I got stuff I loved. See for yourself though. And be sure to ask for Kalyn or Leon so you can see why I love this location too :)! read more

Victoria's Secret & PINK - Ask for Kalyn or Leon. - Women's Clothing Near Me - Arlington, Virginia

I like the helpful staff, and I always find a new got-to-have. However, in comparison with the Tyson's Corner store, this store is a little cramp and does not offer as much of their signature lines as the one in Tyson's. If you go for your regular panties, the basic bestseller this is a great to-go-to. read more

Victoria's Secret & PINK - Women's Clothing Near Me - Arlington, Virginia

I don't shop at Victoria's Secret often. However, I was in the market for a new teddy-- no particular reason ;) I went online to victoriassecret.com to see what options they had. I came across several options. The major issue was that there was no way to check in-store availability online (which is crazy because I wouldn't want to go all the way to the store and my product not even be available) I ended up calling the Victoria's Secret in Pentagon City Mall. I was helped by a young lady named Amanda who showed me the utmost patience and professionalism. Despite being incredibly busy she took the time to look up every product number I inquired about and let me know if it was available in store, in the right color, and in the right size. She even went so far as to offer me suggestions of similar styles that she thought I might be interested in. All-in-all Amanda was amazing. I feel like a fan-girl as I type this. I appreciate her patience despite the fact that I was asking her to perform an annoyingly tedious task. The only reason I'm rating the store 4/5 is because of the lack of the "in-store availability" option online. Amanda herself was a 5/5. read more

I visited this store the other day because my wife had a coupon for a free article of clothing. The place was packed with stands, tables, and shelves such that it was a little difficult to move around without bumping into things. We spent a few minutes checking out a large set of drawers containing those articles of clothing and the layout withing the drawers reminded me of a bedroom drawer as it was so packed. The lines to the checkout were relatively short as there were quite a few cashiers open but there was not a lot of room for the lines to form before the line starts t osnake around the displays. read more

I had a great experience with staff here, very helpfull and not pushy. I got bunch of stuff and better mood:) Thanks read more

Total awful customer service. Today we were there to make a purchase and one lady in the line takes forever and all of the people standing in other lines got checked out faster than us and no one came to rescue us and start merging lines. It's only when we stand in another line after almost waiting 20 mins then this lady starts talking about merging and I didn't like it now that we moved. They need to better manage their lines and look out their attitudes. read more

Is there a worse store? No, there is not. Cheap, tacky merchandise, rude pushy sales floor vultures, inept, slow, unfriendly cashiers. Here's an idea, maybe instead of harassing the same folks over and over again about whatever stupid promotion is currently happening, y'all just sort the completely unappealing, rummaged-through, unorganized bins. Stood in like, very reluctantly for 15-20 minutes, then just walked out. read more

The were a lot of prices inconsistencies between items on sale and items are not. The agent/manager treated us with certain discrimination. He was very disrespectful and rude to my wife and I. Worst experience ever. read more

I love Victoria's Secret and will keep going to this store because its close to where I live, however they have a horrible selection. I wear a D cup they never have my size in any of the bras I like. So I always end up buying my bras online. The service is horrible, they never greet you, which being someone who worked in retail for so many years, that bothers me. I want to feel like taking my money from me especially when it is over priced is appreciated. I have waited for 10 minutes before when no one was in line except myself because the staff was no where to be found and I needed a strapless bra for a dress I had to wear that day- the only time I have actually bought a bra here because they had my size. The underwear always have plenty of sizes and lots to choose from which is why I keep going back :) read more

I received great customer service at this location. I was looking for a particular sports bra but they didn't have my size on the floor. The associate was able to locate it in the back and even brought out additional colors for me to choose from. read more

I was on a mission to buy a strapless bra. I got a "bra fitting here" where the sales associate took under 5 seconds to measure me. She put me in a bra where the cup size was way too big. I showed it to her in the fitting room saying this is WAY too big and she kept saying how great it looks.... ummm...nope. There was a huge gap between myself and the cup and she just kept saying it looks great.... I was really disappointed with the customer service. If there are supposed to be bra experts, I hope they would take the time to properly measure you and assist you in finding a bra that fits your body. If I'm going to drop $70 on a bra, I better get good customer service and it better fit. read more

The service was horrible here. My wife went to buy and return some items and stood in line for 45 minutes while every register person took their time and had no sign of urgency. Never coming to this location again. Every customer was complaining since it took too long in line and was unacceptable read more

On multiple occasions I've been here, I've not been asked for help. I can't even tell who is working here, customer service is poor but the store is kept neat. read more