*I mistakenly left this review on the Montgomery store's page. Reposting here.
I've shopped online at the Windsor website and was happy to see there was one at the mall near my house. I had already placed an order, but wanted to exchange one of the dresses I bought for something else because I didn't like it. I went into the store and it was fine. After a few minutes, I overheard some of the young employees talking and they used a couple curse words. In my head I thought that that was pretty unprofessional, and then wondered if at 30-something years old I was becoming an old lady lol. I let the cussing go and went to try on my dresses. I had about 7 dresses to try on and the associate let me know that I could only bring in 3 at a time. A lot of stores limit the amount of things you can bring in. Three is the lowest I've ever heard of but it was fine with me. She held the remainder of my dresses outside the fitting room. I went in and tried the first 3 dresses and didn't like any of them. Now I'm standing in my underwear only and need to get the next set of dresses. I called out to the associate twice and got nothing. So I had to put back on my clothes and get the rest of my dresses. Annoying. Naturally, I ignored their rule and brought in my remaining 4 dresses.
I settled on a dress and a pair of joggers I saw while browsing. Now it's time for my return. I don't know how their system works, but it seems they have to sign onto the Happy Returns website to start a return? So the very pleasant associate that was helping me didn't have the password for this website. After about 10 minutes of trying, she texted someone for the login info. Now she's logged in and is still having difficulty doing the return. In between all of this, another employee walked over and said "if that's a special occasion dress she can't return it." This was just rude because she had no regard for me standing right there and saying that. Aside from the fact that nowhere on the website did it say the dress couldn't be returned. I wasn't paying her any mind because I knew the dress was returnable. Anyhoo, the first associate had to call her manager on the store phone for assistance. I guess she's out.
Update, she just put me on the phone with the manager. I can't make this stuff up. The manager explained to me that they just started doing online returns and yada yada and my purchase today would be final sale. I started to argue that but I don't plan on returning anything, I just want to get up out of here. The manager is now walking her through the transaction over the phone. I've been typing this up as I've been standing here, so that's how long I've been here. I'll update the review if I need to.
Okay I was finally done until I realized she didn't return the second item I had to return lol. Hopefully I'll be out of here soon. The lady helping me is very nice and apologetic, so that makes up for all this wasted time a little.
***Update***
She also gave me a coupon for 15% off my purchase. It expires on 10/31 and I doubt I'll be back by then, but it's the thought that counts right?
I also got a message soon after I left my initial review that was posted on the wrong locations page from the district manager, Xach. He messaged me to give him a call and I did and we spoke for about 15 minutes. I hope my feedback will help him improve his stores. He did advised that a lot of the associates are new and that they will be re-trained. He also took my email address to give me a store credit. I didn't think I would be back, but I will give Windsor another chance, thanks to Xach. read more