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    Windsor

    3.8 (4 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    6 months ago

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    Men's Wearhouse

    Men's Wearhouse

    (49 reviews)

    $$

    Absolutely the worst customer service I have ever experienced…read more I rented a suit from this Men's Wearhouse location (8514 Fenton St, Silver Spring, MD) on December 12, 2024, for an event in February 2025. I canceled the rental on February 3, 2025, and was promised a refund of $202.46. Over 3 months later, after visiting the store more than 10 times, I still have not received my refund. The employees, including the manager, repeatedly gave me false promises, excuses, and contradictory answers, but no actual solution. They wasted my time and showed zero professionalism or accountability. I eventually had to escalate the issue to corporate just to get a response. The next step will be reporting to BBB and my bank if I don't get any response from corporate. I strongly recommend avoiding this store location. They do not honor their word, they mishandle refunds, and they show complete disregard for customer service.

    Overall, I had a pretty good experience at this Men's Wearhouse. The young fellow from New Orleans…read moredid an excellent job in finding and sizing a last-minute suit for a family function. All the employees seemed pretty friendly and very helpful. Although I do not purchase suits on a regular basis, I thought the prices were pretty fine. While they did not have as many styles as I would have liked (mainly because of my own time [and size] constraints), the wearhouse had a decent selections. Fortunately, tailoring took a couple of days; however, I was a bit shocked that they charged an express fee of around $30 to hem the pants. But, hey, I guess that's the business. Suits aside, I did see decent casual and business casual wear that was not too expensive. I might have to stop by again to check out some of these items in the near future.

    David's Bridal

    David's Bridal

    (369 reviews)

    $$

    I had to come back and give a proper shoutout to a few standout staff members from my most recent…read moreDavid's Bridal experience because great service like this deserves a second round of applause. My nephew is getting married this year, so my sister was on the hunt for the perfect "mother of the groom" dress. We made an appointment, showed up on time, and our personal stylist, Kimberly, was already locked in and ready to go. She was friendly, professional, and absolutely nailed it with her dress selections. Once Kimberly worked her magic and found "the one," Mrs. Chong, who I'm convinced is the fairy godmother of alterations, came out and made precise adjustments like it was light work. She's the G.O.A.T! The manager, Danielle, along with Imani at the register and Alicia, another stylist, were all just as warm and welcoming. The whole team created an atmosphere that felt less like shopping and more like a celebration. It's so refreshing to walk into a store and experience genuinely exceptional customer service. And the plot twist? I ended up finding a beautiful dress for myself... and I wasn't even supposed to be shopping. If you have an upcoming wedding or formal celebration to attend, look no further than this David's Bridal!

    My friends and I came to this David's bridal in Rockville to find a certain dress for the wedding…read morewe are a part of. We were greeted and serviced immediately. The bridal associate did the best she could by helping us, but the dress selection was VERY limited. They barely had the dresses we liked and did not have samples of the color to try on. Other than that, we did end up choosing 2 dresses for a bridal party for about 12. We also are all in different states, so I had my laptop propped up we all were on Google meet. Another bridal associate came to assist and they were both helping by taking our pictures she providing necessary commentary needed for each dress. We found out later on that the color might be discontinued, so that was a bummer. The dresses weren't as pricey and I've seen, but there wasn't a sale either. lol Overall, I probably would call to see if the selections are there before making an appointment, but I was hopeful that if it was online it would be in store as well.

    Windsor - accessories - Updated May 2026

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