Faster than Amazon Prime! One of our employees accidentally knocked out the front warehouse window…read moreat the tail end of the day. We called Associated Glass and their technician Joe was out within 30 minutes. He took a look, took his measurements within a couple minutes and promised the office would call and see if they could get out as soon as tomorrow. I was already preparing to put plywood over it assuming there was no way they could get it done the same day. But boy, the office proved me wrong. Rachel from the office called, gave me the price (very fair!) and said we could get a crew out within 15 minutes to make the repair. Their installers, Kyle and Cameron came out within 15 minutes and took a whopping 20 minutes to replace the window. They were prompt, professional and even shined up the new window before they left. I highly recommend Associated Glass! We are blessed to have them right across the street from us! Side note: It's very frustrating to see the poor reviews from those who were completely unaware of the window and parts shortages within the last year. Many companies were struggling to keep up with the demand due to mass equipment, part, glass shortages. It's not the business's fault for the mass manufacturer stoppage due to the pandemic. I wish consumers would educate themselves so they were more aware of the situation entirely before blaming it on the company that was simply trying to stay afloat and get to everyone as quick as they could.

We retained Associated Glass to replace a window. The person who came to the house to take…read moremeasurements measured the window incorrectly. As a result, Associated Glass ordered a window that was the wrong size, but detected the error only when they brought the window to the house on the installation date. The technicians detected the mistake only when they tried to install the window. It took another 3 weeks for Associated Glass to order the replacement window and complete the installation. We communicated via email on May 11, 2026 to confirm the price and promised installation date of May 29, 2026. Because the window was measured incorrectly, a new window had to be ordered from the manufacturer. The final installation did not occur until June 19, 2026 - three weeks after the promised completion date. We spoke to the owner on June 2nd, a few days after the failed installation. He acknowledged the error and verbally assured us hat the situation would be addressed. However, he said it would take a few weeks to order a new window. We asked if he had called the manufacturer to ask if the window could be ordered on an expedited basis. He said he would ask once our call ended. We were surprised that no one on his staff had bothered to ask a seemingly obvious question beforehand. Associated Glass completed the installation of the replacement window on June 19th. Shortly thereafter, we emailed Associated Glass to ask for a price reduction on the outstanding balance in light of the hassle and delay. The hassle included the fact that they affixed a giant sheet of plywood to cover the original window that was removed on May 29th. We assumed they would, at minimum, offer a price reduction in order to demonstrate some level of contrition. The answer in the owner's email reply was a categorical no. There was a line in the owner's reply that didn't sit right with me. In his closing remarks in his reply, he wrote that they stand by their work and that they completed the job as quoted. Yeah, that's true only if the criteria for standing behind your work means delaying installation for three weeks. We want to put our frustrations into context. When an airline bumps a customer from a flight and involuntarily reschedules the customer to another flight later in the day in the same exact same seat and at the exact same price with no added expense to the consumer, the airline did not meet its commitments. There isn't a sane person who would try to argue otherwise. However, here, the owner feels compelled to spin this narrative to claim that he is standing behind his work. It's true that mistakes happen. However, when mistakes occur, it's incumbent upon the business owner to exhaust efforts to restore customer confidence and demonstrate remorse. That is entirely the business owner's responsibility especially when, as in this case, the customer did nothing wrong. Going back to the airline analogy, even the worst bargain airline will offer miles or a gift certificate to the airport food court as a nominal gesture to make amends. In this case, Associated Glass offered nothing. I'm sure these guys may be fine when things go exactly as planned and there are no hiccups. If, however, something goes wrong, our experience is a warning to others that Associated Glass will let you down.

I spoke with Mike and although he was not able to service my area, he still was very kind and spent…read moretime with me on the phone to walk me through where to find what type of windows I had, and gave me a suggestion of another preferred company that does cover my area. He did not rush me off the phone, and was very patient with my questions even though he knew he was not getting paid for it. He was wonderful and generous with his time. I would definitely recommend him to anyone! Thank you Mike.

Mike came out the next day after calling and looked at the windowpanes that I need replaced. He was…read morevery helpful and gave good advice on the type of work I needed even though he doesn't do that type of work. He also identified the window manufacturer so I could contact them in case they are under warranty.

The glass in one of our house's 100+ year old windows (and wooden window frames) cracked this…read moresummer. We were concerned about finding someone experienced with replacing glass in windows this old. Fortunately, we found Ace Glass online; their web site has an article (written by Reza, their chief repair person) about the options for repairing antique windows. Pedram from Ace came to give us a free estimate the day we phoned them; and a few days later, Reza came and replaced the broken pane with a new pane in the existing wooden frame. The repaired window works perfectly, and it looks just like it used to. And the cost was very reasonable. Reza and Pedram were very pleasant and helpful. We highly recommend Ace Glass; we hope we won't have to deal with more broken windows, but if we do, we'll be calling them.

I would definitely recommend this company. We had a seal break on our big window in our living…read moreroom. You could barely see through parts of the glass, It was so foggy. They came out right away to replace it for me, and it looks amazing. They were very fast and professional. You can't even tell they were here minus now I can see out my window. I will use them for all my window needs in the future

They did a great job! No leaks, no mess. Reasonable price. I will use them again. I was very happy…read morewith them.

Very satisfied with his service. He came right away after I called Saturday and get the job done…read morefast. I had old glass panel I didn't know I can use. He used old glass panel, and he charged me half the price. He is well experienced expert and get the job done right away. I recommend him if you have any problem with your window glass problem. Thank you for your service.

Awesome response! I started via the Yelp platform but was getting answered via email as well. At…read moreone point, I called and interrupted the owner having lunch! He quickly dropped what he had going on and addressed my concern. Previously, during the inspection and estimate process, one of the technicians had quite a good conversation with my wife. She said ahe thoroughly enjoyed it. When the technicians returned to install the product, I mentioned how my wife relayed her discussion. It was the same technician (and the owners son). It was great to see a family run business that was cohesive and knowledgeable as well as personable.

I don't know what is going on with this company. I tried to call them, but the receptionist said…read morethey only communicate with people by email. So I emailed them, and they asked me one question per day. After four business days, I called them again to see if they had any other questions so I could answer everything right away. They told me that the person who was handling my case was not available at the time. After that, I didn't hear anything back from them--no phone call, no email, nothing. It's been a week already! This is the worst company I've ever worked with. They have completely wasted my time.

Everyone we worked with at Statton Glass was super great - from John, the owner who came by to give…read moreus the initial estimate, to Chris who managed the billing/scheduling and Vince + his colleague who came by to do the actual installation. They were quick, efficient and did really quality work - they even helped vacuum any leftover debris from the old window removal! We will definitely be calling them again the next time we need to have our Milgard windows replaced! Support this family-owned business and you won't be disappointed :)

When I needed a large window replaced a couple years ago I went with Statton. Their service was…read moreefficient, attentive, and friendly and I genuinely appreciated it. And so, when I needed a very large window replaced as a condition of selling my home last month, I went back to Statton without hesitation. They came to the rescue *again* and were incredibly friendly throughout the entire process *again*. Thanks to Statton Glass, window replacement doesn't have to be a pane! Okay, sorry, I'll leave the glass jokes to the experts.

I wish I could award more than 5 stars for the service we received from Jacob today. He quickly…read morediagnosed the problem with the locking mechanism in our French doors, and was able to fix it quickly. He explained exactly what he was doing, and made sure everything was in perfect working order when he was done. Jacob is extremely friendly and professional, and I would not hesitate to use him again, and to recommend this service. Thanks!

We paid $171.71 for a service tech to come out and measure a spot for a new sliding door. One…read moremonth later we have had no communication regarding the quote- no e-mail, phone call etc. Crickets as they say. I called the company and they still don't have a quote for us and wasn't sure when we would get that. Now this was just to get the price and specifications for the purchase of a sliding glass door. I'm not sure I even want to know what we would have gone through to get the actual door from these guys. Anyhow, we will obviously go elsewhere.

They came out very quickly and diagnosed the problem. He was honest and didn't charge for…read moreestimate. Actually NO CHARGE at all cuz it's a roof problem. So he gave a good recommendation and left. Honest company! Very pleased! Would recommend and use again

Unbelievably great service. We needed two windows replaced pronto. From selection to quote to…read moreinstallation, things were done professionally with no hiccups. Best part, We saved over $1,000 of our estimated cost of two windows.