I will never be returning to this facility. They prioritize selling their services over the well-being of your dog. Let my dog suffer for an extra 3 hours with a broken jaw because they didn't want to give him an x-ray on his check up. Sold me the wrong medication for 450 just to have to put my dog down later on that night. But not before I received another sales pitch trying to sell me surgery for the dog it had lost half his blood and would never survive. Made me believe that he was going to be all right just to sell me the euthenasia. Honestly, it's vile. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Pleasant Hill, California

My son found his guinea pig in the corner of his cage barely breathing and not moving. We brought him in and he was taken back immediately to be assessed. They assessed him and ultimately came to the conclusion that he likely would not recover. They were extremely attentive to my son, who my husband stated was crying the whole time he was there. They brought him tissue, and allowed him some time with his guinea pig in the quiet room before he was taken to be out to sleep. They placed cookie in a box and even spelled his name out on the box in bright yellow. In addition to that, they have him a plant in memory of cookie that we can later plant. Thank you to this wonderful team who took very good care of not only cookie but our son. Very much appreciated. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Pleasant Hill, California

This was truly the best "worst" experience, and VEG Pleasant Hill is absolutely outstanding. I honestly wish I could take my pets here for primary care. I brought in my 16-year-old cat, Missy, who has both CKD and diabetes, after she started declining. We quickly learned that her kidney levels had skyrocketed, and we made the difficult decision to hospitalize her for two days of intensive IV therapy. Any situation this serious comes with a heavy financial burden, but the level of care, compassion, and service we received at VEG far outweighed the cost. From the very beginning, the staff was absolutely amazing. Every nurse and doctor we encountered was clearly passionate about their work and deeply cared for every pet in their charge. They were kind, attentive, and incredibly accommodating checking on Missy hourly, providing constant updates, and giving her genuine love along with the best care I've ever experienced at a veterinary hospital. Missy absolutely adored our night nurse, Taylor Plum. Taylor was truly exceptional. Whether Missy knew her in a past life or just sensed her kindness, she was completely calm and at ease in her care. Taylor was so intuitive and aware, understanding that Missy is an elderly cat dealing with more than just an emergency. She was gentle, patient, and deeply compassionate. Watching Missy try to rub against her while Taylor drew blood eased my anxiety in ways I can't fully describe. Beyond the incredible staff, the facility itself is remarkable. The open-concept hospital allows you to see everything happening, which builds so much trust and transparency. Because Missy required an extended overnight stay, I was able to stay with her the entire time, which meant everything to me. The room included a pull-out bed, and the staff went out of their way to help me get settled and comfortable. The facility is immaculate, and the thoughtful touches like bathroom amenities, washcloths, and small comfort items made an otherwise stressful and emotional hospital stay feel a bit more calming and homey. I truly feel like I could go on and on about VEG Pleasant Hill. I am beyond grateful for the care, compassion, and respect they showed both Missy and me during such a difficult time. Thank you to the entire VEG team for everything you do. read more

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I had the best experience at VEG. Everyone I interacted with was nice, helpful, empathetic, competent. I have recommended them anytime someone asks for an emergency or after hours vet. read more

Was my first time here and I absolutely Love the staff they were very friendly and attentive when checking Daisy they took the time to explain everything that they we're going to do also they did not push any extra services. They treated all the pets that came in like they were a part of their family. For an emergency, I would highly recommend VEG thank you to all the staff for what you do read more

Huge SHOUT OUT to VEG in Pleasant Hill and especially Beck ! I found a couple of lost dogs , just hanging on my street, they didn't seem real interested in going home. I get up at 3AM and my house isn't really puppy ready so I took them here. Beck got right on it , scanned them, found and called the owner and they are now back home. It was fun hanging out with the pups . We have taken our rats , cat and dog here and I cannot speak highly enough of there kindness read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Pleasant Hill, California

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I waited a few months after my turtle passed before writing this to try to understand what happened and to be fair. However, aside from my experience at VEG while seeking care and my research since my turtle's death, I think it is fair to warn the pet parents of other exotics out there. He had been in my family for over 20 years and may have been close to 30 but the life expectancy for his breed can be 50 years. He had such energy, vibrance, personality and intelligence so, it is hard to see and imagine him go out the way he did, when he needed competent help and could not heal himself this time. I initially called a vet hospital in Berkeley where the sole authority on exotics once worked but, he is gone now and I was referred to VEG to address the prolapse/tissue coming out of the opening in my turtle's tail. From the moment I entered, the vet on staff let me know she was not experienced with exotics. I should have left. She ended up taking video and pictures of the tissue and reaching out to someone off duty who she was not sure would respond because it was Sunday. Fair. I made a comment about checking on ChatGPT. I wish she had. What I got from that resource after the fact seemed more thorough and caring. It even listed steps to diagnose the issue that seemed to not have happened. It is the nonchalance that I loop in my head and that makes me hope they don't have the opportunity to put anyone else through this. He was triaged low and everyone else was a priority, including an employees(who was sobbing) cat. Everything just felt very nonchalant and they seemed to lean into their ignorance about turtles. She told me that the other vet advised her to just snip the growth off and because everyone else was a priority, she sent me away because who knew when they would get to him. When he was ready to go, she let me know that she snipped him and gave him no pain meds or antibiotics because the growth was not connected to nerves. No regard or curiosity for the underlying cause. A day and a half later, I brought him back to an equally uncaring and underwelming vet on staff who wasted my time talking for an hour while doing nothing. I asked for X-rays to be done since I found him on his back in the water and it took forever. That costed hundreds of dollars and, although, I could hear his heart beating over a microphone , I knew that he had died in my hands on the way there. They knew too but talked and acted as if they were humoring me but just not going to invest any effort into him. The doctor even talked about a treatment plan that we could try to address potential pneumonia from fluid in the lungs (we still don't know and no one is curious about the underlying cause of the initial visit). There was no way I was leaving him there to be dead or finish dying alone while they pretended to treat him. Turtles and probably other exotics basically have to keep themselves alive and I regret taking mine there twice. If I had left that Sunday and tried a place that seemed more caring and competent I could have at least had a comparison and maybe more thorough medicine. I understand that most do know anything about turtles, including the resident "exotics" vet. The majority of vets I have taken my turtles to when it was not an emergency made me grateful that they do keep themselves alive. But he couldn't anymore as he aged and needed help and I feel like I walked him into an early death. Despite the unique complexity of turtles, I also would not take a cat or dog to this hospital either. read more

During this difficult time I want to extend my appreciation to the front line staff , the Vet Techs and the Veterinarians, especially Dr Jessica Perkins. When I brought LaLa , I knew and the staff treated him so diligently and with so much care. He died hours later in his home surrounded by all of us. Linus passed soon after the next day very suddenly. I brought my 2 other dogs to the Emergency and we received very compassionate care. They ate alive and doing well. To all the staff that work their asses off 24/7, I thank you. read more

My dog had been missing since Christmas. Miraculously, she found her own way home after 15 days. She was emaciated, covered in ticks, and had a bad limp. After being turned away from our own vet (Diablo View Veterinary) and another, VEG ER welcomed us in with open arms. I was desperate for help. The staff here literally laid on the floor with me picking ticks off for 1.5 hours. We got blood work, and also determined that our dog had a badly broken femur in multiple places. The surgery was expensive, and I was concerned I would have no choice, but to euthanize my dog. It seemed so wrong to put her down after all she had been through. VEG ER was able to put me in touch with a wonderful surgeon. I can't thank them enough for helping us. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Pleasant Hill, California

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Two stars for taking us immediately, but DO NOT go here if you have pet BIRDS. It is a a complete waste of time and $225. They don't know the first thing about birds, and they were doing more harm than good by stressing out and mishandling our conure. That is, once they worked up the courage to even touch him. The ethical thing to do would have been to decline service. I had diagnosed the problem on my own, and there was clearly nothing they could do to help him. read more

The staff was friendly (except for the Monday morning vet tech, Alex) and I'm glad that you get to stay with your pet. I think the open concept might be a little overwhelming though. I'm thankful that they got my Cushing's dog who was diagnosed with diabetes/DKA out of DKA. Now for the part that is concerning, I got a call from my vet on Saturday morning that my dog now has diabetes, in fact is in DKA and needs insulin asap so I brought my dog in on Saturday afternoon with mild DKA but with ketones. Saturday, he got IV/insulin, bloodwork, etc. but where it got concerning was Sunday night around 9pm, I mentioned to the vet tech about my dogs breathing and that it was heavier, open mouth and wet cough. While they were preparing a room for us to stay overnight the vet tech had the vet look him over which she did an ultrasound and said she didn't see anything alarming. At this point we went into the room they had prepared for us to sleep and he was still having the breathing issue and wet cough. At 1am it was mentioned to the vet again about him having a hard time breathing and once again the vet did an ultrasound and found nothing wrong, we went back into the prepared room to sleep. At 4am, the vet tech came in and noticed him struggling to breathe and that his insulin line had a kink in it and he hadn't been getting his insulin for the past 3 hours. This time they actually took him for x-rays and put him in the oxygen chamber. The x-rays were sent off for a specialist to read and they believed that he had a blood clot in the lungs (PTE). Dogs with Cushings/DKA have a HIGHER RISK OF GETTING BLOOD CLOTS! The symptoms that had been mentioned to the vet on TWO occasions and over 7 hours weren't identified as PTE, which would have been by an experienced emergency vet. Around 6:30am the vet mentioned that blood thinners would be a treatment for the blood clot but wanted to discuss with the vet coming in at 730am. Anticoagulants should have been started and quickly but never was. The morning vet came on and around 1pm told me that they can no longer care for my dog and that I should take him to Sage where there are specialists. I took my dog to Sage and they started him on anticoagulants immediately and oxygen and cared for my dog for the next 3 days and I was finally able to bring my dog home. This was my 2nd bad experience with VEG and regret trying them again. I feel like VEG might be able to handle simple situations, but I'd be cautious bringing a pet with other health concerns, true emergency, senior pet, etc. read more

highly recommended this clinic. staff is always so nice and welcoming. as a pet owner who has a reactive pet the took very good care of her and made her feel as comfortable as she could. the two times i've been to this location everyone has been helpful and friendly the entire process. read more

As a pet owner with an emergency I cannot tell you the difference it makes when you make one phone call, receive compassion and empathy on the other end, they were my second choice when calling Vet ER's around 10 PM, the employee who simply said to me at the end of the phone call "Well we will be here if you need anything." did it for me, I didn't wait for the local Vet ER to call me back, and they haven't yet, it's now the next day, 3 PM. I drove the 20-25 minutes to VEG instead of 5-8 minutes to the closest Vet ER, simply for the compassionate service. That automatically does it for me, kindness, empathy and compassion in time of crisis. The entire staff from the phone call, to arriving, the Vet tech, and the Vet were very kind, attentive, caring, supportive, compassionate, empathetic and very clear in the steps needed to find the root cause. For anyone looking to have support, kindness and compassion throughout a stressful situation, I highly recommend VEG, the prices are reasonable given the procedures they are performing. All staff members were exceptional, helpful, answered all my questions and took the time to explain the process. read more

Great experience (I mean, besides my dog eating something he shouldn't have). The staff was super friendly. Service was quick. Everyone was very nice. Also, the first responder discount is such a great thing! I hope I never have to go again, but if we do, I'd go here. read more

3 weeks ago, I walked through the doors of VEG and was breaking down. My 12 year old Yorkie had never been a patient there, but had suffered a bunch of seizures recently with a brain tumor as the likely cause, and I made the difficult decision that morning to have him euthanized at home in the afternoon with another vet. My wife and I tried everything we could to give him his dose of anti seizure medication that morning, but he absolutely refused to take it. I didn't want him to suffer any more seizures before he would cross the rainbow bridge, so I went to the nearest veterinary office pleading for assistance to help administer his medication. The staff was incredibly welcoming and compassionate. While I had to fill out the intake forms and meet with the Doctor, they ultimately had 2 caring young ladies give him the medicine (that I brought from home) at no cost and reassured me I was doing the right thing. I was a mess that day, so I can't remember any names, but I think one of them was Alix. VEG really helped me out and I just want to thank the team there from the bottom of my heart. I can't speak to the cost of a visit, but I believe it's comparable with other competitors, and I would not hesitate to bring a pet here should I ever get another dog and have a future emergency. read more

The emergency room is not a place you want to be, be for the human or the pet. I was thoroughly impressed with the set-up of the facility. It is an open concept where the treatment area can be seen by all. There were also private consultation rooms too. I was able to be with my pet during the entire process which was both comforting to me and my pet. I called prior to going in and was sent a link via text so that I could fill out all relevant information for my pet. Upon arrival I was brought to an area where a nurse came by and took all her vitals. Then a doctor came by and gave her a quick check just to be sure she was comfortable. I did have to wait a bit, it was quite busy, but I was ok with it as I was with my pet the whole time. Once the doctor came and gave her diagnosis we were able to go home with the medications. The next day I received a very thorough report of my pet's visit. Definitely not a place I want to visit but if I had to this is where I would take my pet. read more

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We brought in our 2-year-old golden retriever (66lbs) for what turned out to be a simple stomach issue. After expensive X-rays, ultrasound, and bloodwork, we were told it was just gastrointestinal and she'd be fine. They prescribed 300mg Gabapentin but gave no clear instructions on dosage timing. The technician was kind, but the doctor was dismissive and not very concerned. After following their directions, our dog had her first seizure ever the next morning. At another emergency hospital and with her primary vet, we learned the dose was far too high for her size and condition. What should have been a manageable stomach issue turned into a preventable crisis because of poor prescribing and lack of communication. We left feeling frustrated, shaken, and very disappointed in the level of care. read more

I give a 4.5 to the staff who were wonderful and zero stars for affordability. If cost is not a consideration, you will be fine here. Facility is huge and shiny clean. Prices are outrageous. $593 for my dog to be seen for a few minutes by a vet out in the open area and have a vet nurse clean the wound. 1. Don't go here unless you are ready to shell out $225 just to walk in the door. 2. Get an estimate for everything. I could not imagine it would cost $140 to have a small wound cleaned - if I had known, I would've declined that service and done it myself, again, as I had already done before I came and would do so continuously for the days. 3. Tell them any prescriptions recommended or required you will fill at a pharmacy, Costco or Chewy. I was handed three prescriptions 2 of which I did not need. One was over $120 for a 7 day course of amoxicillin. My bad for not being smart enough to tell them I would fill prescriptions myself. And I should've given them back and ask them to be removed from my bill, but I was so shocked I didn't even think to do that. 4. Go to a non-corporate emergency room vet. read more

I brought my feral cat to them and they confirmed she was to sick and needed to be put down. They really care for you and your pets. They helped with the process of cremation etc . They were very warm and caring during ordeal. read more

So I just want to give a huge thank you to the team over there because they were AWESOME just all around good group of ppl and they rocked it my dog Luna had to have a emergency c section they know their place what's needed kept my girl safe an calm and me I was a wreck and they talked to me they were happy in there doing their thing and that is so nice to see ppl who care the dr was great she was thorough made sure I new everything she did an the next steps to take I will recommend them to everyone 10/10 read more

Veterinary Emergency Group - Luna an her puppies home safe and sound thank you guys - Emergency Pet Hospital Near Me - Pleasant Hill, California

You never want to find yourself at the emergency vet, but I'm thankful to have chosen VEG. Every single staff member I interacted with was so incredibly kind, knowledgeable and highly proficient at their job. The pricing is transparent, they send you a text with the quote before just going ahead with the tests, and are willing to work with you if you would like to go about it step by step vs running standard panels. You're allowed to be involved with almost every aspect of your pet's care, we held our kitty during ultrasound, blood draw, fluid injections etc...which made the experience less stressful because I wasn't just sitting in a waiting room wondering if my pet was okay. They have private rooms available for consult if you are needing a quiet space to talk, especially if you're upset like I was. I cried a large portion of my time there due to state of my pet, and never once was I made to feel like my feelings didn't matter or that I was being over the top. From the bottom of my heart, I can't thank everyone at VEG enough for the top notch care and support we received. read more

This place is solid. One of our cats ate a 12-inch ribbon, and we knew we had no choice but to take him to the vet. There's a kind of defensive coldness to most veterinary places, from the reception, to the treatment of the animals, to the way your pet is taken "in the back" for all procedures. VEG is completely different. Open floor plan, and you can be there for the procedures. This makes such a huge difference for pet and owner that I don't understand why more places aren't this way. Instead of having a separated and panicked animal, pets have their caregiver giving comfort. I feel like the doctors and nurses here really care, it's more than just a job, and they really love animals. I've felt staff being kind of jaded at other places, but not at VEG. Communication is very transparent, they are upfront about pricing, and they really take ownership of your pet's wellbeing. Super clean facility, and they even have coffee, snacks, and solid fast Wi-Fi while you wait. Pet emergencies are a stressful time. I wouldn't take my pets anywhere else. read more

I have had to come here 3 times. We had a really bad ER experience in January and someone recommended this location bc we could stay with our cat (or pet) the entire time. Which makes a world of difference to me. The first visit we met with Dr Sana. She was helpful, informative and answered all our questions. The second time I went we met with Dr Tracy. This visit was a long one as the ER was busy and had some emergency situations in progress to handle. They let us stay in a room with our cat until things settled. While you wait you are offered coffee, water and snacks which was really a nice addition if you have to wait with your pet in the ER. Each doctor answered our questions and made us feel comfortable throughout the entire process. I had to return the next day for an ultra sound for my car and they went through the entire process with you. I was able to go into the ultra sound with him which brought me a lot of comfort and to my cat as well. The prices are ER prices but the instructions, attention, and comfort you feel throughout the process was so refreshing. We have recommended this place to all our friends and neighbors who have fur babies. They take all kinds of animals! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Pleasant Hill, California

Such nice folks and a calm environment! I'm quite happy & relieved to have an alternative to Sage ,where my last experience with the doctor was terrible . VEG gives me hope again thank you read more

Cannot say enough good things about this clinic and their care for my German shepherd! We came home one night to my poor boy having an extremely swollen leg and not being able to walk on it or eat! We brought him in and the staff took great care of him! My dog was at risk for a septic infection due to a foxtail and they kept him overnight to monitor! They are very honest and upfront about costs! My pup is back at home and a happy boy thanks to the team at Veg! They have refreshments and snacks for those waiting. You can tell how much the staff truly cares about the animals that come through their door! Thank you for saving my baby and all of the great work your staff does! read more

This was our first time at this new clinic. We had to bring our 12 yr old boy, Bruno, in for supportive care after he stopped eating and was experiencing significant gastric upset. While we were there, Bruno's situation became more dire and in the early evening, we had to make the difficult decision to let him go. Throughout this excruciating experience, the doctors and staff treated us and Bruno with the utmost compassion. The clinic is open concept and you can witness the staff with their patients first-hand. We were so impressed by the manner in which the patients were treated. It is evident that they are true animal-lovers. There are also private rooms available with human cots so loved ones can stay together. I wanted to share a very public thank you to Dr. Tracy Speigleman, Dr. Hyder and all the staff at Veg for trying to save our sweet Bruno. read more

Veterinary Emergency Group - Bru-Bear - Emergency Pet Hospital Near Me - Pleasant Hill, California

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They were so very sweet to my little girl. Went in because she had an infection and left finding out she had cancer . The Dr gave me as much information as I could handle end they helped me get financial assistance. Sent me home with medicine and told me the cheapest places to get refills read more

Veterinary Emergency Group - Open floor plan so your not sitting in a room waiting for test results - Emergency Pet Hospital Near Me - Pleasant Hill, California

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Overall my cat received good care except for the fact that she was waiting around because they didn't not have the Personnel or the surgery Suite that they needed at the time she was ready for surgery. They also charge way too much for a business that doesn't have what it needs to take care of animals in a timely manner. read more

We recently had a difficult visit involving a pet that ultimately led to us putting said pet down. The staff was terrific despite it being a sensitive discussion. It can't be easy having to have discussions with families day in and day out about difficult decisions about their pets. I appreciate the care their team afforded us. read more

VEG is an amazing line of veterinary hospitals, totally dedicated to saving animals lives. It's hard to find, (and almost unbelievable that I had) such an empathetic, human, and professional environment to care for my sick kitty. Everyone was so on top of her care, as well as each patient who'd come in. Special thanks to Dr.Parker & Ben, who were our initial attendants and made us feel very at home. Needless to say the rest of the staff is spectacular as well, everyone very approachable and kind. The facilities were not only immaculate but there were plenty of snacks, as well as very comfortable overnight rooms. Special Staff comes all the way from out of town should you need an indepth ultrasound, surgery, etc. These lovely individuals are truly committed to our pets, and even wildlife. If your pet is feeling ill, go to VEG. Its a no brainer. read more

Outstanding! I visited with my chicken Ursula and was treated with such care and kindness I was floored. Everywhere I go these days people are angry, unkind, rushed - not here. The vet Katy Wilkinson was attentive, helpful and went above and beyond. I wish more places were like VEG in Pleasant Hill. Five stars all the way! read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Pleasant Hill, California

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Compassionate and caring staff. No long waits. The vet called us the next day to check in. The cost is high but I believe comparable to other veterinary care . read more

I brought in my dog last night because she is currently being treated for a corneal ulcer and last night her eye went downhill. I contacted VEG and they told me to bring her down. From the moment I walked in everyone was super nice. There was a bit of a wait which I expected being an emergency hospital but they were nice enough to put numbing drops in my dogs eye so she at least wasn't in pain while we waited. Once we were seen they were able to treat the eye and provide pain meds until I was seeing my vet the next day. They answered all my questions and we're so gentle and sweet with my fur baby. I would highly recommend VEG and want to say thank you for helping my baby get through the night! read more

Welcome home after 2 night at hospital. My little girl got unusually injured. We didn't sleep for 2 nights. Finally, everything is good now. Once again, I would like to express my deepest appreciation to all the veterinarians and staff at SAGE Veterinary Centers - Concord and Veterinary Emergency Group. I will always remember your kindness and dedication and will forever cherish the care my pet received at your hospital. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - Pleasant Hill, California

Our dog needed emergency care, and we ended up at VEG. Note: Twenty-five days after I left a two-star review, I am returning to update that review, because I have learned that one of the key complaints I brought up in my initial review (that a VEG vet failed to share diagnostic information with us that was written by the radiologist in their radiology report) was incorrect. I trusted a third-party source - my dog's regular veterinarian - when she relayed and represented VEG's radiological findings in a particular, definitive manner. Upon reading the radiology report myself, however, VEG's radiologist did not give a definitive diagnosis of pneumonia or esophagitis, so our VEG vet didn't fail to share definitive diagnoses, regardless of how that x-ray report was represented to us by our regular vet. VEG is not at fault for a different vet's actions at an unrelated practice. I truly regret my error; it was very important to me to correct it here. The rest of this review, as well as the increase in stars, reflects the experience we had at VEG that night, as well as the productive conversations we had with VEG's practice owner afterward. Initially, I was impressed by the open-concept approach, where veterinary medical staff came to visit her in our own quiet little corner of the waiting area. Every staff member we encountered treated us kindly, welcomed us with bottled water and snacks, and gave our dog medical attention as well as love. I appreciated that our dog was able to stay with us for most of the four-hour visit. We left with what I thought was a complete picture of the acute issues with which she presented at the ER, as evaluated by blood tests and imaging. Unfortunately, we did not. Veterinary medicine, as all medicine, is not an exact science. It's a skilled artistic science, requiring strong interpretive skills, where different clinicians might have different interpretations of data. It actually took four different vets at three different practices to close in on an underlying cause diagnosis for our dog. That required a specialist, who VEG supported us in finding, which I'll get to later. I think VEG did a lot correctly the night we were there.. Everyone's bedside manner was impeccable. ER visits are so stressful for everyone, especially the unwell animals, and every staff member and every clinician was sunny and supportive toward our dog during the four-plus hour visit. Staff came by regularly simply to administer affection and cuddles, in between tests and medical care. She got symptom-appropriate food, portable ultrasound, received fluids, and was able to stay with us for everything but blood tests and x-rays. Our dog was in a good mood and was shown a good time during a crappy health crisis. Our VEG vet showed us raw portable ultrasound views, x-Ray film, and test result data, as well as interpreted them for us, and told us several possible differential diagnoses that would need to be thoroughly investigated in the weeks ahead. She stack ranked them from possible to unlikely, and that helped a lot because the big C was definitely still on the table at that point. Dr. E was both compassionate and practical. What I would have wanted to unfold differently that night was a heads-up that our dog might not be well enough for one or two of the tests Dr. E recommended we get at our regular vet's office. Our regular vet caught the possible issues, and ran a different test to confirm that, yeah, our dog was too sick for that one more invasive test. It could have gone...poorly, if our dog had just been given this test without checking if her clotting factors were okay. I also wouldn't have minded if the differential dx list had included what our dog ended up having, but to be fair and as I said before, that possibility wasn't even raised until doctor #4, so. Still, I would not hesitate to return to VEG. The model felt sound. The practice owner was responsive. After I wrote my initial version of this review, the practice owner got in touch with us to talk about what had happened when we came in. His whole approach to the situation I described was thorough and thoughtful, and by going over all our dog's chart together with us, and even communicating with our regular vet, we were able to figure out that the diagnostic miscommunication lay elsewhere - not at VEG. Crucially, Dr. Kevin was a key source of specialist referrals; our dog really needed an internal medicine vet, and he gave us a detailed list of places as well as names that ultimately led us to the specialist whose diagnosis will help our sweet girl to live and hopefully thrive. For that, I am extremely grateful. read more

They care to make money they're selling you hope while your dog is dying in front of them exactly what they were doing. I would never recommend them and then they want $1000 to get the ashes of my dog which is known not to be your dog, but a bunch of other dogs or cats and that's the end of that But overall thank you read more

Our cat, Shiloh, was bleeding from the rectal area at 3 in the morning on a Sunday. Dr. Nyugen quickly assessed the problem to an abscess that had burst. She proposed a course of treatment that we ultimately decided to pursue with our regular vet. Dr. Nguyen was not offended by the choice that we made only for financial reasons as treatment in an emergency facility is much more expensive for non-emergency issues. That said, should another issue arise where we would need to seek emergency treatment, we would definitely use the services of this facility and hope to receive care from Dr. Nguyen. read more

Very caring vet team. I love that I could stay with my dog the entire time. I felt they were there to support me and my dog, unusual from my past experiences with other clinics. I was not pushed into unnecessary tests or prescriptions. I would recommend this veterinary clinic to anyone with a pet emergency. read more

Excellent staff and accommodating service. Highly recommend for any emergency trips for your fur baby!

I took my mini schnauzer here for an injury. From the moment my boy and I entered; we were treated so kindly and with so much respect. I highly recommend taking your pet here. Dr. Graywall and Alyssa provided the best care, communicating everything and with so much empathy. read more