Refreshing to say the least. I was ready to give up after having made at least six calls to many…read moredifferent stores and websites, until Patty on 4th Ave., So. in SEATTLE answered the phone. Fortunately, while I was allowed to hold, she went to extra mile, through a couple of their different departments and found what I was looking for. Patty then got back to me on the following week to tell me the item had been sent to me as requested, which arrived today.

I think it's a great ideal!! I enjoy the wilderness, as well I love bow and rifle hunting...read more

I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

$225 loss. Kinda frustrating but we bought a spendy pair of boots in June and one boot had been so…read morepainfully uncomfortable for my husband that he hasn't worn them. Just looked to sell and the widths were completely mismatched. Ugh. Check to see that your shoes matching at this store!

I took my bow in to get new strings and they changed my draw weight and length, didn't ask didn't…read morefit it, just changed it. So I had to take it to a different shop to get it adjusted and tuned for me. A week later and now the strings are stretching. They were also a week late getting it back to me and in the top end for price. On the up side they have a good selection of bows and guns. Would not return for service but would for shopping.

At the suggestion of my archery instructor, I visited this place recently to find a good recurve…read morebow. The place itself looks like a normal house so that threw me off but once inside, it's bows and arrows galore! The owner(?) helped me out and gave me suggestions as to which bow would be good for me both physically (so it wasn't too heavy) and price-wise. It's a bit of a drive from where I live but it was well worth it...and they have paintball too!

I am so sad to see West Marine is closing this location. For so many years this location was…read moresupporting our community of Boaters. Knowledgeable staff works there, all of them boaters it was fun to stop by and chat about boats and pick up products that we need for our project, if they don't have product in stock they will get it in very quick. Farewell, West Marine and Crew we will miss you!

only such a great many , uncounles, and unpleasant experiences of being given bad product…read moreinformation , sold products not appropriate for projects described to the managers , and other wise RIPPED THE HELL OFF by West Marine, and their insidious corporate practices . I am left only saddened to hear that ALL West Marine stores are not closing . West Marine has only bankrupted ITSELF with its own grotesque and morally bankrupt business practices . Good riddance to West Marine ! EFFERS !

I like this Cabela's. Must larger and SAFER than the Tacoma Bass Pro. Everyone is friendly here…read more Except the cashiers. They are always grouchy.

I've shopped at Bass Pro Shops and Cabela's for many years and spent thousands of dollars with…read morethem, both online and in stores. After repeated poor customer service experiences, I've decided to stop shopping at the Tacoma Bass Pro Shops and will likely take my business elsewhere altogether. At the Tacoma store, asking for help consistently feels like an inconvenience to employees. Checkout interactions have also been cold and dismissive, both in tone and body language. Recently, my wife asked whether she qualified for a military discount. Instead of explaining the requirements, the cashier abruptly asked, "Where's your military ID?" That exchange reflects the way we've been treated there on multiple visits. The one exception to the lack of attention is the credit card pitch. Employees are quick to approach you about signing up as soon as you walk through the door, sometimes so persistently that it feels awkward and intrusive. I wish that same attention went toward helping customers once they're shopping. I had a similar experience at the Cabela's in Lacey while purchasing a firearm. I didn't know I needed to sign in on a touchscreen before approaching the firearms counter. When I went to ask for help, the employee made me feel foolish for not knowing the process. Customers should be treated with basic courtesy whether they're spending $10 or thousands. These repeated interactions have cost Bass Pro Shops and Cabela's my business. I'll be shopping with a competitor.

My first experience with Tom's was at least 8 years ago when we bought a brand new Honda 20hp for…read moreour small boat. Worked great, and I would take it back to them for my annual servicing. I didn't have any issues until we upgraded to a new bigger boat and took it in for servicing. This is where we started having issues with the servicing and lack of customer service. I understand that have limited space and can only take in a certain number of boats, which is why they have a waiting list. The problem is have is that they don't call you when there is an opening, you have to constantly call them. They also take in commercial boats over people that are waiting to take in their boats as well as putting your boat on hold if it is in the shop already. I guess regular recreational fishermens money is not as good as the commercial fishermen. This has happened on several occasions. More recent example i took my boat in for servicing and winterizing a month ago. I didn't get any call informing me of the status. This is for an entire month. So I called them on Monday and I'm told that they haven't even gotten to it yet because they were short handed, people were out either on vacation or sick, but they were able to work on the commercial boats. Wtf!? So now that my batteries are probably drained completely because it hasn't been on the trickle charger i might have to get new batteries again. Thanks Tom's. Now to talk about my servicing nightmare. A couple of seasons ago I took in my new boat to get serviced. Apparently I found out that they didn't tighten or put on the oil cap on my main motor. Last season when I went shrimping my friend asked me if that oil slick on the water was normal for my boat. I was like, umm no, but I had just gotten my boat serviced and this is the first time out since then. So, it is definitely not a normal thing on a new Honda 150 4 stroke outboard. We opened the cowling on the water because that oil slick was pretty bad. Oil was everywhere in the cowling all over the motor. Just a mess. Luckily we made it back to the launch with no major issues at that time. I called Tom's as soon as we got the boat out of the water. They asked if I could bring it in and they would decrease and clean it up. I thought after they cleaned it, all my problems would be over. We'll, the problems were just starting. It's now another season had just started. I paid good money for them to fix whatever issue they might have caused. I took the boat out again the start of Kind Salmon season. It seemed like everything was working OK. We only ran the main motor a short distance and ran the kicker motor the for the next several hours. However when I ran the main motor to shoot it across from Owen's beach to Dalco it started with the alarm beeping and the voltage spiking again as we just made it across. Very disappointed. I called them up the next day to see when I could bring it in. The guy said he would call me back later in the day. No call. So several hours later I decide to call before they close. No answer, so I left a message. No call back again today. I call again. Left another message. I believe at this point they should just replace my whole main motor. I'm going to write to the better business bureau and also talk to an attorney. This is ridiculous. They should be trying to get my boat in ASAP due to what I believe they caused all these on going issues.

Brought in a small outboard that had been in the boat house unused for 6+ years. Tom's did a…read morecomplete check-out and got it running again. Job was done quickly for a very fair price. What really stood out though was the staff took a good deal of time and walked me thru everything they did and everything I needed to do and watch for to keep it healthy in the future. I learned more from Tom's than I did from the original dealer and more than what I had forgotten since originally reading the manual a decade ago. Outstanding customer care!

Get thee to this fabulous fishing store!…read more The staff are friendly, knowledgeable and eager to get you out on the water to catch and release. The products vary in price but the quality standard is high. If you're not ready to drop a large sum of money on a full kit, they offer nice Reddington sets for $179 (rod, reel, case, line, backing and taper WITH full guarantee!). A great resource for those headed out to the Olympics!

I have been shopping there on and off for several years. A very knowledgeable staff and they do…read morecarry very good products in a nice range of prices for those looking for modest pricing. I would rate this higher if not for the fact that I have often felt pressured to make a purchase, especially if it's a major item...rods, reels, boots, waders. I like to shop local when possible, but customers should never be made to feel pressured to make a buying decision or leaned on if they decide to think about it. That type of uncomfortableness is generally reserved for auto dealers. Just saying.

Owner is extremely rude and aggressive. We were parked in the parking lot checking on directions…read moreand she came over to my car, blew her cigarette smoke into my window, and gave us the worst attitude right off the bat. She told us we couldn't park there, "it's called situational awareness". Lol it's called customer service ma'am. We were going to come inside and buy a few things but decided not to spend our money there. I'd recommend you not give her your business either!

They got a little bit of everything right before you hit beachside or for a re_up on the way out!read more

Over the last 4 years, we have been getting our fishing gear at this sporting goods store. They…read moreseem to have most of the items in stock and reasonable prices for almost everything that we need for fishing. The non-fishing apparel - caps, clothes, gloves are usually never on sale even though you can get a little of a discount for being a member. But that's about it, really. You hardly see brands like Columbia, Under Armour or others go on sale. Even when they have the annual tent sales during the Summer in August, hardly see things on sale that much. As for customer service, guess it depends on the days, because we have received mostly great to pretty bad and slow services on different days we have visited this store location in Fife, on occasion. We still shop for our fishing gear here as we like the selection and variety of items for different fishing seasons - Salmon, Steelhead and Trout.

I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

We highly recommend Clint and his crew for all your Thunderjet needs. Purchased a 2025 Chinook OS…read more22' hardtop this spring. The new hull design and Mercury 200 worked great in Puget Sound for lots of fishing and crabbing this summer. Larry in service took good care of us for a warranty item and general service too.

Just purchased our 3rd boat from Clint at Bjornson Marine. Each time Clint and his team have been…read moregreat to work with. Talon took us out on the lake for a demo and we loved the boat. A few days later, we are now owners of a new 22 RZX. We really like the Tige brand, but we really love the team down at Bjornson Marine. From sales to service they are definitely 5 star. We cannot wait to get the boat on the water this spring.