I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

$225 loss. Kinda frustrating but we bought a spendy pair of boots in June and one boot had been so…read morepainfully uncomfortable for my husband that he hasn't worn them. Just looked to sell and the widths were completely mismatched. Ugh. Check to see that your shoes matching at this store!

I took my bow in to get new strings and they changed my draw weight and length, didn't ask didn't…read morefit it, just changed it. So I had to take it to a different shop to get it adjusted and tuned for me. A week later and now the strings are stretching. They were also a week late getting it back to me and in the top end for price. On the up side they have a good selection of bows and guns. Would not return for service but would for shopping.

At the suggestion of my archery instructor, I visited this place recently to find a good recurve…read morebow. The place itself looks like a normal house so that threw me off but once inside, it's bows and arrows galore! The owner(?) helped me out and gave me suggestions as to which bow would be good for me both physically (so it wasn't too heavy) and price-wise. It's a bit of a drive from where I live but it was well worth it...and they have paintball too!

They always have what I need, are extremely knowledgeable, and always willing to help.read more

I made a purchase online that was delivered to our home in Lilliwaup. Turned out the boat…read moretransaction didn't occur so I needed to return my items for a refund. I must say the greeting and the service received in this store was exceptional! Mira happily processed my return and made me feel like a valued customer. We will definitely come back to do business with this store and I recommend that you do too!

Dropped by to browse around and see if there were any good deals on apparel, fishing gear and…read morefirearms. Found a few clothing items, and hats I liked. The store was clean, very organized and well stocked in inventory. Got to walk around both floors and had a chance to get some things that looked interesting. Enjoyed my short shopping experience!

I can't lie, I love Cabela's. I go there for 90% of my clothing. Given the weather and climate of…read morethe Pacific Northwest, they offer all the shirts, pants, shoes, and socks you could ever need. The prices are very reasonable. The parking lots are way bigger than they will ever need, and they are patriotic with flags adorning their property for Memorial Day and The 4th. Cabela's has a great selection for folks who love outdoor activities. Great place for selecting gifts for family and friends. I highly recommend this place for almost everything they sell!

My first experience with Tom's was at least 8 years ago when we bought a brand new Honda 20hp for…read moreour small boat. Worked great, and I would take it back to them for my annual servicing. I didn't have any issues until we upgraded to a new bigger boat and took it in for servicing. This is where we started having issues with the servicing and lack of customer service. I understand that have limited space and can only take in a certain number of boats, which is why they have a waiting list. The problem is have is that they don't call you when there is an opening, you have to constantly call them. They also take in commercial boats over people that are waiting to take in their boats as well as putting your boat on hold if it is in the shop already. I guess regular recreational fishermens money is not as good as the commercial fishermen. This has happened on several occasions. More recent example i took my boat in for servicing and winterizing a month ago. I didn't get any call informing me of the status. This is for an entire month. So I called them on Monday and I'm told that they haven't even gotten to it yet because they were short handed, people were out either on vacation or sick, but they were able to work on the commercial boats. Wtf!? So now that my batteries are probably drained completely because it hasn't been on the trickle charger i might have to get new batteries again. Thanks Tom's. Now to talk about my servicing nightmare. A couple of seasons ago I took in my new boat to get serviced. Apparently I found out that they didn't tighten or put on the oil cap on my main motor. Last season when I went shrimping my friend asked me if that oil slick on the water was normal for my boat. I was like, umm no, but I had just gotten my boat serviced and this is the first time out since then. So, it is definitely not a normal thing on a new Honda 150 4 stroke outboard. We opened the cowling on the water because that oil slick was pretty bad. Oil was everywhere in the cowling all over the motor. Just a mess. Luckily we made it back to the launch with no major issues at that time. I called Tom's as soon as we got the boat out of the water. They asked if I could bring it in and they would decrease and clean it up. I thought after they cleaned it, all my problems would be over. We'll, the problems were just starting. It's now another season had just started. I paid good money for them to fix whatever issue they might have caused. I took the boat out again the start of Kind Salmon season. It seemed like everything was working OK. We only ran the main motor a short distance and ran the kicker motor the for the next several hours. However when I ran the main motor to shoot it across from Owen's beach to Dalco it started with the alarm beeping and the voltage spiking again as we just made it across. Very disappointed. I called them up the next day to see when I could bring it in. The guy said he would call me back later in the day. No call. So several hours later I decide to call before they close. No answer, so I left a message. No call back again today. I call again. Left another message. I believe at this point they should just replace my whole main motor. I'm going to write to the better business bureau and also talk to an attorney. This is ridiculous. They should be trying to get my boat in ASAP due to what I believe they caused all these on going issues.

Brought in a small outboard that had been in the boat house unused for 6+ years. Tom's did a…read morecomplete check-out and got it running again. Job was done quickly for a very fair price. What really stood out though was the staff took a good deal of time and walked me thru everything they did and everything I needed to do and watch for to keep it healthy in the future. I learned more from Tom's than I did from the original dealer and more than what I had forgotten since originally reading the manual a decade ago. Outstanding customer care!

Get thee to this fabulous fishing store!…read more The staff are friendly, knowledgeable and eager to get you out on the water to catch and release. The products vary in price but the quality standard is high. If you're not ready to drop a large sum of money on a full kit, they offer nice Reddington sets for $179 (rod, reel, case, line, backing and taper WITH full guarantee!). A great resource for those headed out to the Olympics!

I have been shopping there on and off for several years. A very knowledgeable staff and they do…read morecarry very good products in a nice range of prices for those looking for modest pricing. I would rate this higher if not for the fact that I have often felt pressured to make a purchase, especially if it's a major item...rods, reels, boots, waders. I like to shop local when possible, but customers should never be made to feel pressured to make a buying decision or leaned on if they decide to think about it. That type of uncomfortableness is generally reserved for auto dealers. Just saying.

Owner is extremely rude and aggressive. We were parked in the parking lot checking on directions…read moreand she came over to my car, blew her cigarette smoke into my window, and gave us the worst attitude right off the bat. She told us we couldn't park there, "it's called situational awareness". Lol it's called customer service ma'am. We were going to come inside and buy a few things but decided not to spend our money there. I'd recommend you not give her your business either!

They got a little bit of everything right before you hit beachside or for a re_up on the way out!read more

I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

The folks at fishing counter are overworked and too busy or just plain rude you pick. The…read moredownrigger service is a blackmail service they will move you forward for a price. The store is disorganized with items split up so you have to walk further for impulse buys not costumer convenience and they have any veteran benefits no discount nor evan a parking spot yet they commonly park promo trucks right next to the front door.