I was a customer migrating from a competing service... Intent on making the switch to Verizon. I…read moredropped in (11.05.21) at a nearby store in Pleasant Prairie, WI - eager to make a service change and upgrade my current phone. I even made reference to this with the reps (An EASY Sale) as I entered the store... Only they gave me the impression they didn't care and appeared more concerned about the time on the clock. Okay fine... I'll take my business to another Verizon store, which I did the following (11.06.21) day. Once again, I entered the store eager to get the newest iphone and improved cellular service. So, I sat with a rep 'Nathen' and after roughly 30 minutes I left with a handwritten scrap piece of paper with my order number, a description of what I would receive and, the sales reps name and number. His instructions were to simply monitor my email and track my order, they would follow up with me once it arrived. Moving forward, I received one email which only read the order was "Shipped" under the status. I checked multiple times a day for over a month before finally calling the rep (12.12.21) to get a personal update. Well, he never answered his phone and his vm did not accept messages as, it indicated it was full. So, I called the store and spoke directly with one of the reps. This rep 'Nick' indicated to me that my phone was delivered but nobody in the store knows what happened to it. He told me this has never ever happened before and will investigate further and call me back... Never received that call. I called back (12.15.21)... asked to speak with the store manager. Representative that answered 'Anthony' told me they did not have an active manager in the store but he could help. After giving him all of the particulars... He told me the order & tracking numbers indicated it was delivered there but nobody there could speak for it or locate it but, he assured me he would get me answers but first he needed to consult with management and the other associates. I replied, "That's what the previous rep told me and I never received a follow-up. Anthony responded, "I guarantee you I will personally call you back within 2 hours," Lmao - Guarantee WHAT? SO... I was about to call it quits with ever doing business with Verizon again! However, my girlfriend continued to urge me to visit another store near her and give this Charlie a chance... There was a little distance between this store and my home however, she insisted he would resolve the issue and present me with a great deal as Charlie had done for both her and her mother. She even called him in advance and shared my experiences with the two previous Verizon stores. Without hesitation, Charlie exercised his resources and expedited the exact phone I had previously ordered to his store in just a couple of days. Whatsmore, upon meeting Charlie Pullara... his innate sense of personal attention and customer care is exceptional. Also, with Charlie it isn't some fake sales pitch his personality is completely organic. He managed to deliver in short time the phone I wanted, was thoughtful in listening to questions and concerns and even apologized for the bad experiences I had with the other store locations. Thanks Charlie... You've restored my faith in humanity. A+

Milton was exceptional!! He is very knowledgeable and was able to efficiently and quickly assist…read moreme both over the phone and when I came into the store to complete the transaction! Did not feel like it was a pressure sales situation- he listened to the issue and gave solid, cost effective options to fit the needs. Thank you, Milton! Store was nice - very clean and organized. Convenient location with ample parking and good access on and off busy highway 20.

Andrew Sadler was awesome! Got two new phones, and he made the experience quick, effortless, and…read morehelped us get some great prices. Highly recommend going to him if you want to upgrade or switch to Verizon.

I normally do not go out of my way to leave a negative review. Most of the time when I've had a…read moremediocre experience I take it as such and go on about my day. But this store has got to have the worst customer service I think I've ever encountered. I placed an order for the new iPhone 14 promax before Christmas. I was told I will be contacted by the store when my phone has arrived. I was also given a tracking number I looked at the tracking number and realized that my phone had already been sitting at the store for a few days and I was never contacted so I reached out and was told "yes your phone is here you can pick it up whenever it's convenient for you" so I went and got my phone. Everything seemed just fine then I was having issues with the new phone not even a week later so I contacted them again and they had said they'll need to find the same phone as none of those phones are able to be ordered any longer, no fault of theirs, but I was told I will be contacted in a few weeks time. I once again had to reach out to see what the results were, was a phone found or not? I was told yes, a phone was found, but never given a date that I needed to pick it up bye, I was currently out of the country and was not able to get to the phone until after I return. While I was out of the country, I received a text message stating that I will no longer be able to pick up the phone because it was outside of the timeframe, which I was never given, it seems that I had to go out of my way to get the answers that I wanted but they were so quick to tell me that I can no longer pick up this phone when my "time" ran out. I never received a phone call from this establishment, it was all through text message, so now I still have the same phone that occurs the same problems and was told that I'll have to go through warranty and it will no longer be a new phone and almost likely be a refurbished phone. I am not happy with the service received at this store, and I will most likely go out of my way to go to a different Verizon location in hopes to receive better service.

Being not a young guy I have problems with technology. After dealing with AT%T it was refreshing…read moreto come here and get a phone inexpensively and have things explained well. I've messed up my phones and they undid whatever I did in a short while. I couldn't be more impressed.

Walmart goofed up porting my son's phone number when we attempted to buy an iPhone with cricket…read moreservice. We called cricket customer service and got no where. After hours of frustration we went to this location and were helped and got everything taken of.

27th Fix is the best place to get your electronics repaired with confidence…read more Confidence that the work will be done right and quickly and at the best price. This was second time that I needed something fixed and as promised they were done when the owner said they would be done. The owner " Malik " is extremely helpful and knowledgeable he will explain everything to you so you know what needs to be done. Both visits to 27th Fix were like visiting a friend who just happens to fix electronics.

Service was fast, problem was fixed. Would definitely go back if I needed more things fixed.read more

Great customer service -- the staff will go out of their way to help you and ensure you have the…read morebest experience possible. 10/10 would recommend!

This Company went out of their way to help me with a small rush order. Their customer service was…read morespot on and quality and price was very good as well. You do not find a company these days that can offer you all three of these; Great Price, Great Quality and Great Customer Service. Highly recommend!

Friendly, easy to work with, straight forward, exceptional communication and honest. EXCELLENT…read morerefrigerator repair! Our 8-year-old LG frig's compressor died. It was under warranty, Elitech handled everything for us, and we did not have to reach back out to LG to work with them. We had reached out to another company prior to contacting Elitech. Paid them a $95.00 service call to be told that we have to work with LG to get the compressor when prior to them coming to the house we were told that they work with LG and will handle everything. We also had a language barrier with the tech which made things difficult. We wish we would have known about Elitech because that would have been our only call. Thank you, Patrick, for fixing our refrigerator and thank you for the great communication from the office.

Knowledgable, gave helpful advice and they were on time. We would call upon them again for service.read more

I have been with Cornerstone Security for 21 years. Gene and his crew are the best! They respond…read moreimmediately and take care of the issues quickly and always with a smile.

Thanks for the excellent service. I called on a Tuesday to…read moreinquire about security cameras and within 45 minutes I received an apply. Gene came to my house and I showed him just what I wanted. He explained to me just what had to be done and recommend the products to use. By Wednesday afternoon, my cameras were up and running. I can view my cameras on my iPhone and iPad.