Customer service is a joke- especially through their electronic method. Telephonic service takes…read moreforever.

Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that…read moreSpectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none. Find a different ISP.

Mike was so great, easy to work with and just a gem of a human…read more My iPhone 6 wouldn't turn on and after traveling from Philadelphia to see my grandmother I was already tired. Mike immediately looked at our plan and ended up getting my mom and new phones AND saving us both money every month. he spoke highly of working for Verizon and honestly, that's a bonus.

I had such a good experience at this store. I had no idea what I needed to do to switch over to…read moreVerizon but Cody helped me through every step. He was knowledgeable, patient and friendly. Everyone at this Verizon was there to assist in any way needed. If you need to go to a Verizon I'd suggest this one!

I had been having issues with my iPhone 17 camera and had to visit the Apple store multiple times…read morefor assistance. My service was always wonderful and the staff was attentive, timely, polite and knowledgeable. Josh helped me trade in my phone and he was phenomenal! The staff at Apple made the headache of a phone problem so much smoother. Thank you for all that you do!

I was in an incredible bind with my MacBook and these folks were absolutely amazing in working with…read moreme to figure out a solution. A special thanks to Art, Bryan, Derek, Phil, and Spencer. The team at this location is absolutely seamless. They work together so incredibly well. They remind you why you love Apple. Customer service at this location is second to none. I want to get a new iPhone within the next few months and I will definitely be gong back out to this store to purchase it instead of getting it online.

Device contract phone from AT&t blew up on my skin they are unprofessional hid the insurance number…read morefrom me and wrote false claims device exploded and burned half of my arm

My Internet bill keeps going up an up so I looked into an unlimited phone and internet plan on a…read morewhim after seeing the store so I stopped in. I was given an option that saved me $1800 over 36 months and a $200 gift card. Everything was explained except that I had to use my debit card which was worded as a bank not debit card so my auto pay is on my bank credit card which I thought was a bank card, nope it's not. I could have saved an additional $1260 over 36 months if the actual word debit card was used in the sign up process. Every day wording is essential when explaining contracts to people because everyone knows what debit card means vs bank/card most people don't think of their debit card as a bank card. Debit cards specifically say debit card on them and not bank card. Shame on me for not knowing that and shame on us cellular for not saying the term everyone knows. The $200 dollar gift is only good for 3 months so I put the card on Amazon as my primary credit card on file and I bought a $200 gift card with it that has no expiration date so I could leisurely spend it over time so as to not loose it. Overall I did save at least $2000 + over 36 month without knowing how much my Internet would have gone up over the next 36 months. It's definitely worth looking into for my situation.

What a pleasure to have a couple of kind and knowledgeable associates to help us navigate our phone…read moreand plan choices. NATASHA and MARIA were amazing! They help my friend by offering the best solution he needed. Could not have a better outcome and bonus if having nice people behind the counter. Thanks so much. Makes the world a better place especially in today's environment.

I had an issue with a replacement phone and Associates Luke and Blake and Asst Mgr Liz worked…read morecooperatively to Assess and the issue and come to a resolution. They put in many hours and worked out a very acceptable solution for me. I couldn't have had a better team helping me Blake would not give up until he worked out a solution for me and used all his resources to give me a great deal! Thank you.

Ok I guess I'm the only one who had a great experience with Brandon and the company as a whole. I…read morehave been a customer of Verizon for over 15 + years and I got tired of looking at the all discounts/freebies for new customers on their web site over the years. I contacted them and asked what do you have for long time loyal customers because I wanted a new phone and I was told absolutely nothing for current customers. This kind of left a bad tast in my mouth because I have been with them for so long and I was not offered 0 for my loyalty and some Joe shmo walks in and gets the goodies. I looked at US cellular and they had a promo of up to $650 for switching phone numbers to them so I went over to find out more, I know I'm not getting $650 to switch over. Brandon went over all the options/promos and I was only eligible for $250 off the galaxy S9 with a $100 gift card, well that's a total of $350 which is not bad so I bought the S9, two week new on the market which I didn't know. Well US Cellular is now my new cell company and the whole experience was easy with no activation fees and forward pricing. In the S9 box was a so called $100 retail value wired headphones by Harmon that actually sounded very good but lacked bass, I transferred music in via computer to test them into the phone. Crisp/tight with nice highs and very clear for ear buds. All Verizon had to do is look at my length of time with them and if they threw like $50 off a new phone I would have felt good and bought a new phone from them but unfortunately they could care less even when I told the of the US Cell promos, so I'm a new US cellular customer now.

I went today to get a phone upgrade. Bryan was friendly and helpful, transferring my contacts, and…read moreputting on my phone screen protector and case. Only took 20 minutes! I would recommend this Cricket location!

I spent 5 hours on the phone, on the internet, and in chat sessions trying to get a Cricket…read morewireless account set up and getting my hotspot attached to the account. All I got was a run around. The people at the 800 number said they couldn't take my payment and so couldn't set up an account, the people on chat either thought they could do it and were unsuccessful or didn't know how to try. The first dealer I called said they couldn't connect my hotspot to their network, even though I verified it was good to go on their website. Lot of going around in circles and not getting anywhere. This all changed when I called the Cricket dealer on 7235 W Greenfield Ave, West Allis, WI. I explained my dilemma to Robert, who told me "no problem, we can get you going" or words to that effect. I drove over and found Robert to be personable, but more importantly, very knowledgeable. Despite a few hickups in the process of getting my hotspot connected to their network, he quickly worked through the problems and got me up and running. If only I would have called that Cricket store first I could have saved myself half a day of frustration. I highly recommend this store, and especially Robert.

I made an appointment looking to upgrade my phones and the customer service rep Dee could have not…read morebeen more dismissive, agitated, and unfriendly. I walked out and said I'd rather deal with it online than spend another minute in the store. I had very valid questions about upgrading phones from different makers and how it would all change my bill and he acted irritated I was even asking him. I have had a much better experiences at this store in the past and the one in Brookfield, but tonight made me question if I even want to stay with AT&T.

I walked in feeling defeated and annoyed after a horrible experience at the County Line AT&T store…read morelocation, and I was welcomed by 3 smiling guys ready to help me at this location! A tall (handsome) black man named Patrick ended up helping me swap a couple phones within our family plan. He was patient, helpful, kind, and communicative. We are actually closer to the Germantown location, but we will ONLY come here from now on. I saw other people come in as I was waiting, and the employees all welcomed them kindly and helped with their issues. CUSTOMER SERVICE is so rare these days, so it needs to be called out, and this store has it!! Thank you!

I stopped in and explained to Keise that the iPhone was not charging and it was a real problem for…read morethe Vet that was the owner. Keise, took the phone, went in back for several minutes, and came out and put it on the counter charger cord for it to regain power! Keise saved this day. I have used UBreakiFix before on the Eastside of Milwaukee and have always been pleased. The action taken by Keise has reassured my view that this location with Keise is a winner!

My phone was fixed with only one hitch. After driving 40 from home I was told they still needed to…read morerun the diagnostics. I needed to enter my Apple password, which was on my computer. I don't remember any of my 80+ passwords, thus I store them on my computer. Drove home and back again only out they no longer needed the password. I don't know if they completed the diagnostics or not. Bottom line the phone works just fine.