Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

i worked with MB and i have NEVER worked with anyone better…read more She spent 2 hours the first day and another 2 hours the next day with me. She not only fixed and synched all my devices but she went above and beyond and analyzed my plan and altered it to save me money when I did not even ask. She was patient, smart and amazing. The store is so lucky to have her- give that girl a raise :)

Traded in my Apple 10 iPhone for the 16 Apple iPhone at Verizon in Woodbridge on St George's Ave…read more It was such a good experience. Everyone in the store Lilly and Noely were so knowledgeable and kind. So glad I went there. So glad. THANKS AGAIN

I would give them zero if I could. I have been a customer since 1998 when there was such a thing…read moreas customer service, but now no more. I have been trying to cancel my service for months. I call Dish and tell the person that the service has not worked since the Spring of 2024. I am told that they do not have the power to cancel my subscription and am transferred to a phone number that no one answers. They are still charging my credit card even though I called Discover and told them to not accept the charges. Total fraud and stay away from this company.

i've had Dish for quite a few years now and I do not have Internet included in it. I was paying…read more$156 a month without Internet. I called Dish to cancel because I got a better price with Xfinity and it included my Internet when I spoke to Dish all of a sudden they could bring my price down to $64 a month miraculously.... when I said, I already committed to another and I was leaving and I've had a lot of issues over the years when it I have to attach to a broom to get outside in the middle of snowstorms to knock the snow off the actual receiving on my house I also when it rains and pours outside you will lose your TV service inside and if you're recording anything, don't even bother it won't record while the service is out when I canceled the service I was told I needed to return the notes on the outside of my home. That's attached on my roof. I had to climb up there and unscrew the to return it. I asked why they don't come and collect their own equipment. Then all of a sudden they were based in Texas and they don't do that but they don't when you sign up for Dish do not get this service. It is horrible and if you ever cancel good luck with climbing up on your roof and going to get these nodes off the when I walk around my neighborhood and see a on someone's I noticed the so I know mostly everybody in my area has now discontinued the service it is horrible.

Love the service, my building didn't have any wiring apparently for fios or any of the other major…read moreproviders but luckily Andrena was able to install their equipment and provide much needed high speed internet access. If you're big on decentralized internet this is a great option as well. Never had any issues do wish there was a wired connection standard but this can be fixed using a WiFi extender with a Ethernet jack on board.

This is the worst service. I live in a "luxury building" where this is offered as a quick way to…read moreconnect to the internet. It's satellite service and drops service repeatedly--anytime there's a fucking cloud or light rain. Your streaming services will make you think you have dial-up. There is no way to transfer service online if you move to another unit. They make you call their number and wait times are 30 mins + for them to tell you there is nothing they can do. I've called about the spotty service and they "reset the router" for the building. I had two accounts because I had 2 apartments in the same building. When I cancelled one account they cancelled both without consulting me. This was in the middle of a work day. They would not reconnect my second account without me paying a fee even though this was their istake. Get a cable internet service. Andrena is not worth it.

Went for a simple upgrade, came out with a lot of changes to my plan and bill i did not authorize…read more I even very clearly said do not change my plan or touch anything on my account. I am now trying to fix all the problems the representative messed up. Hope corporate customer service is actually helpful when i call them and will be willing to fix this all for me.

Since my last review from 4/12/15. Im sorry to say things have really changed at this Verizon…read morestore. The person I used to deal with Sharom has left. There have been several others but this store can't seem to hire good reputable people who stay. The staff is always changing, and no one seems to be able to make a decision without getting on the phone and calling a manager. ( shouldn't the manager be at the store during regular business hours?) I came here to inquire about a new promotional plan I heard Verizon had. Free Talk, Text, and Data. I spoke to one of their representatives and I specifically told him I want to see if I can lower my monthly phone bill, and findout about their new free talk, text, data plan. My brother just got it on his plan and loved it and he was charged $85 per line for 4 lines that included tax.. I told the rep I don't hardly use data because I'm always on wifi,the rep agreed. The rep told me he could give me the FREE talk, text, and data plan for 5 dollars less then what I was paying. I figured it was good because now everything was unlimited and I would be saving a little more money. I asked about billing. My billing cycle is the 15th of every month. The rep told me my billing cycle wouldn't be until the 21st of each month and ignore any bills that came until then. Needless to say when I received my first bill it said I was past due because my billing cycle was still the 15th and the price was $125 and change not $96. I also had a cracked plastic protector which I paid around $40-50 dollars for when I got my new iPhone. I knew it had a lifetime warrantee. When I asked about replacing it he asked me my name, and the rep said I'm not in the system and that I didn't buy it from Verizon. Again, I knew I bought it from Verizon because I got it with my iPhone at the time of purchase from a corporate Verizon store in Succasunna. To make a long story short, I called customer service and they were extremely helpful. They were able to lower my bill, they found my name in their system and I was able to call and get a replacement for the plastic cover for $5.99 shipping. This guy at Verizon wanted me to spend another $40-50 on a new plastic protector. I'm very leery about returning to this Verizon store. I found out from a manager of another Verizon store that's some of the Verizon stores are independently franchised. A word to the wise, anytime you go to a dealer about your iPhone, tablet, Samsung phone , get everything in writing vs the rep showing you all the pricing on his tablet. These people are up there with car salesmen, a bunch of sharks!

I had an appointment at 2pm on Friday 2/17/2025. i was 15 minutes early. a tall ungroomed, sloppily…read moredressed male came up to me, no name badge, no indication he worked for VZW. He asked me if I wanted to check in now or at 2 pm, a strange question. What us the benefit of waiting? i walked around the store, killing time. 5 minutes later he had already forgotten what i was there for. i reminded him i have a 2pm appointment. It didnt matter what my question was, the answer was NO. He thought he was a big deal bc he worked there for 2 years when i told him i have 32 years in telecom, sold FIOS and had fios. His answer was "a lot has changed in 30 years". UH Fios hasnt been around 30 years. The point was I know what im talking about and he was trying to bs his way out of it. He told me he cant get a phone # from another company. the phone#s ALL are local Verizon #s. NONE were in use. i checked as was my job previously. he had no reply to that. IF he had paid attention(he really didnt have the listening skills) I wouldnt have needed to repeat myself. there was a 20 something obese woman sitting on a stool with VZW garb so at least she was dressed appropriately even tho she was nodding her head in agreement to the incorrect answers. YOU lost a sale I will be sending this to the store manager AND head of customer service

My friend who is 83 years old and I went to this Verizon store yesterday. The associate Cassandra…read morewas so very patient, helpful and professional in helping my friend to select her new apple phone. It took quite a long time to find the right phone, but Cassandra went out of her way to find what my friend was looking for. What an exemplary employee Cassandra is! We would definitely come back to this Verizon location. Thank you for your help!