I came in the store around 12/20 looking for living room furniture. The man who helped us was very…read morenice and helped us order a sofa. He told us the furniture would be delivered in 2 weeks which was okay. A few days later I was browsing the web and saw a much better deal online for 2 sodas instead of one, including delivery. We called the store to try and cancel the order and the person the phone was very rude and told us the web was wrong and to not trust online shopping! Then he told us if we really wanted to cancel we would have to pay them 35% fee. Which I was not told about! I told them how I was having financial issues and no longer wanted it. And yet they pushed further to Noh giving us a between deal eventually they offered a different smaller sofa and a loveseat for an extra 200 and we took it believing it was a good deal They took 2 weeks to call us for delivery date and then we weren't scheduled for a week after that! Bad service!

This store is the worst place to buy furniture. The salespeople (Judy) is very eager to make a sale…read more& tell you whatever you want to hear. Due to Covid had to wait 3 mths for delivery which of course is not their fault. However the communication is horrible. You cannot call the store & ask for updates & the people who work there know nothing. All responses have to be made by Mo (store mgr) who by the way is hardly ever there. They say we will have him call you back tomorrow but NEVER does. I always had to run after him. He claims my messages were never given to him or he is so busy in the store. Really?? You got my money & now am treated horribly. Buyer beware... if you buy here you can't say you have not been warned. Oh & by the way when furniture was delivered had big chips in dresser drawer & also headboard. What a nightmare w/this store. NEVER AGAIN!!!

I really had good experience with this store recently and want to share it here…read more I made a big purchase about a year ago from this store including sofa, dining set, bed (cat was not included) and drawer. It wasn't cheap but since I wanted something decent for my newly wedded home, I was willing to pay big bucks. I initially went to the store in Paramus and did not like the selection there and since the sofa was literally all out of stock, I had to call all the stores in the area. Thankfully this location had the sofa in display model and no other place wanted to sell it but this location. I REALLY love all the furniture I purchased back then. Even after a year, it's been awesome. About few weeks ago, I accidentally broke one of the dining chair. I reached out to the store to see if the warranty covers it. The chair was out of stock in all the stores. I spoke to the manager (ah I for got her name!) and she told me she will try to help. I didnt have much hope as they did not have the chair in-stock. In 1.5 weeks, she literally called me few times to follow up and came back with the new chair!! she had to call multiple locations and warehouses for locate one!! OMG! I didnt expect or hoped I can get it replaced but she really made it happen. Even about a year later, I am pleasantly surprised with the purchase and the quality of the items and their customer service. At first, she might not seems the friendliest person you ever met but once you speak to her, she really tries hard to bring your satisfaction to the best possible! Thank you again and I really appreciate the help!

Good store and good collection of furniture to choose from. for Italian furniture I would always…read morebuy it from here.

A large outlet store with good furniture options. The staff are friendly and willing to help and at…read morethe same time give you the space to browse. The pieces you find here are not customizable and they make that clear upfront. The pricing is attractive given it's an outlet location. Definitely a good option to check it out before making a decision to purchase your furniture. The basement space is for mattresses.

The one star is credit for their lack of an antagonistic tone…read more The short version of my tale of Raymour and Flanagan Outlet woe. All contacts were made at my initiation and every "Customer Care" representative who promised to get back to me...never did. Two e-mails to Customer Care and it's Director were never even acknowledged. 9/13/25: Ordered a chair and was promised delivery within 3 weeks. (approx. 10/10/25 at the latest) 10/27/25: Called to find out that our chair wouldn't even ship from the manufacturer until mid-November. 11/5/25: (Surprisingly) Received an e-mail from R&F that my chair would be delivered the next day (11/6) between 9a-12N and be sure someone would be there. No delivery. 11/6/25: Made several calls to finally learn that the e-mail advisory I received was an error that was due to "system transition." Canceled my order and requested a refund that was supposed to take no longer than 10 business days. 11/21/25: Learned that my refund request wasn't even submitted until 11/16/25. 12/4/25: Finally received by refund...20 "business days" later. The loooong version: On 9/13/25 we visited the Raymour & Flanigan Outlet in North Plainfield, NJ with the objective of purchasing a small pushback recliner.With the help of Sales Consultant Rose Fisher we purchased an Adahlia Push Back Recliner. Unfortunately, she informed us that it was not in stock and she would "special order it" to cut the delivery time down to 3-4 weeks. * 10/14/25 (4 weeks after order): Visited R&F Outlet The receptionist looked up the order online and indicated the chair was due to get to the warehouse on 10/18/25 and Rose would call us to schedule delivery as soon as it arrived. Never did. * 10/24/25: I stopped by the store and talked to Rose. She indicated she would investigate and get back to me that afternoon. Never did. * 10/26/25: Sent Rose a text message reminding her of promise on 10/24. Never received a reply. * 10/27/25 (11:00a): Spoke to Store Manager Antonio who, after initially having difficulty finding our chair...indicated that it would be at least mid-November before the manufacturer would be sending the chair up north to facilitate the delivery. Due to my understandable frustration with delivery, Antonio indicated he would waive the delivery charge. * 11/5/25: I received a very cheery e-mail from Raymour & Flanigan announcing that "Yay! Your order now has an exact date"..."Your scheduled delivery time frame is "Nov 06 0900 AM-12:00PM" * 11/6/25: I cancelled my activities for the day to be available for delivery. When there was no delivery during the promised 9a-12pm window, I waited until 1pm and called the 888-729-6687 number listed on the delivery e-mail. After making my way through the prompts for questions about my delivery...it went to voicemail. I left a message with my concern. Did that twice. I received no call back and...of course...no delivery. o At 1:15pm I called the R&F Outlet...and asked for Antonio who, unfortunately was off. I related my concern to Sue who attempted (without success) to contact their delivery partner. She was polite and professional; indicating that she would keep trying and promised she'd get back to me. Never did. o At approximately 5:10p I, once again, called the Outlet. Spoke to "Trisha" who, once again, was polite and professional and put me on hold while investigating. She also couldn't get an immediate answer as to the problem and promised to call me back in "a few." Never did. * 11/7/25/10:05a Called Delivery again. Had to leave a voicemail. I indicated if I didn't get a callback in 4 hours I would be cancelling my order. o 10:20a Called the Outlet and spoke to Antonio. He indicated that his information he had was that it wouldn't be arriving up north until 11/24/25...so would be delivered a few days later. When I asked (exasperated) about the conflict between the e-mail and his information, he could only offer the "system transition" as the reason...and that Sales Associates were supposed to inform customers if they saw a discrepancy. o Given the history of this order, I chose to cancel and requested a refund to my credit card. Antonio indicated it might take up to 10 business days for the refund * 11/12/25 I sent a complaint letter outlining the chain of events to "Customer Care" and the Director of Customer Care Diana Martelli. Neither "Customer Care" and/or Ms. Martelli ever responded...or even acknowledged...my concern. * 11/20/25 Sent a follow-up e-mail to Customer Care and Ms. Martelli. No response or acknowledgement of my concern. * 12/4/25: My credit card was finally credited with a refund; 28 days after it was requested!

Dovetails has been and still is my go to first before any other search for Estate sales …read more The owner has always been professional- fair in pricing and nice.

When in Cranford, NJ , make this quaint Antique shop a must visit. And if Estate Sales are your…read morefancy then checkout Dovetails Estate Sales. You won't be disappointed . Jean is awesome.

The Customer Service is great every time I've gone here. I went in looking for end tables, but…read morewalked out with 2 lamps instead. Juan & William were extremely helpful from answering questions, finalizing my order to helping me to my car with my purchase. I'm sure I will go back.

I bought my furniture from Nick in the Howell NJ store. What a wonderful experience. He was very…read morenice and helpful. I bought a sectional, picked out colors and pillows with a friend of mine. The furniture came in earlier than expected and I wasn't ready for it. He was extremely patient with me and I truly appreciate it. They did deliver to me on a Saturday afternoon. They were good also. They had to take apart the furniture to bring it in my house. Sunday Levi came over to put the furniture together. He was amazing!!! He was very polite and knew his job very well. My furniture is so well put together the Hulk could jump on it and do no damage to it. I was very happy with everything and I will be back for end tables in the near future. Thank you for making this an awsome experience. I have already referred this store to at least 4 of my friends.

Your customer service team is very friendly and helpful. The furniture is very qualit.read more

Another day has gone by, and still no refund, and no call returned by customer service. Clearly…read morethey are avoiding me. The web site says they will reply promptly, but they have not replied to my past two calls. They gladly charged my credit card on July 17th, delivered a floor sample instead of new furniture on August 7th, waited over a month to pick up the incorrect furniture on September 1st, and now on September 19th, I still haven't received my refund. My living room is empty thanks to Huffman Koos. Terrible business practices, and terrible customer "service".

Got a price quote on a chair. It was higher than the price on the price tag, even with a "sale."…read more It is clear that they had raised "prices" shortly before the "sale" started. I walked out. I don't need to be part of this scam which is probably illegal. Life is too short to deal with companies like this

I still have not received my furniture despite having been told I would have it this week. When I…read moredid not hear from Linda in your Whippany location I called to find out where it was. I was told I would not receive my order until September. I would like to know how I can cancel this order as I need to go elsewhere for reliable service.