This place is the Hulk while HomeGoods is Bruce Banner. They have a bigger selection of full size…read morefurniture. Huuuuge rug section. This place is at a new developed strip mall. The TJ Maxx version of REI is right next door. Clean bathroom incase you spend a couple of hours shopping here. There's handy carts available to help get your stuff to your car.

Awesome experience picking out a frame today! It really goes with my kitchen wall and the photo I…read morechoose for the frame! Shout out to Tara and Ashante for being awesome staff members!

When I walked in the store, Julia was finalizing the delivery details on a sale but acknowledged me…read moreand asked me to browse freely as she would be 5 more minutes. I came in knowing I needed to buy a memory foam mattress and Julia had me lay on several different options and directed me towards the best bang for my buck...within about 10-15 minutes, Julia helped me pick out the perfect mattress at 30% off and even got me a free adjustable base. 5 star service!!

What a treat! Thank you to Tim A. for making what could have been an overwhelming decision, easy…read moreand fast. Will definitely recommend this location to friends! Thank you!

The best store to buy furniture, high-end furniture excellent prices, a sales person very helpful…read more They took care all our needs. And they include all the installation.

Purchased "Cube Modern Bedroom" Set. Modern and sleek looking. After about a month of owning side…read moreof mirror dressed started bubbling and getting warped and deformed. Reached out the seller twice - received no response.

I am a fan of Bassett furniture. We recently purchase a…read morebedroom set and are very impressed with its quality. But the reason for this post is regarding the customer service. Our sales person was delightful and the store manager went above and beyond to assure delivery to our 2nd home in New York. Quite the opposite of a recent experience I had locally ! You won't be disappointed shopping here for your next piece of furniture. We will be back.

I had an awful experience at this particular Bassett Furniture store. I ordered an expensive bed…read morefrom them but I would not shop here ever again. First, I noticed a price drop a few days after I purchased so I emailed the saleswoman who helped me to purchase. She told me the fine print says I couldn't get a price adjustment. I hadn't even gotten the bed yet at this point. Second, when I finally received my delivery date and one hour window, I cleared the time to ensure I was home. The store didn't even call me to tell me the delivery team was running late. I had to call the store and ask the status. The man on the phone had no clue who was delivering my bed. He didn't even have the delivery companies phone number so I could call and find out status on my own. He ended up calling me back with a status. Overall, my delivery was late by almost an hour on a Saturday, which delayed me in getting to my evening plans. After everything, Bassett did nothing. Did not even apologize. Never shopping here again and never recommending to anyone.

A large outlet store with good furniture options. The staff are friendly and willing to help and at…read morethe same time give you the space to browse. The pieces you find here are not customizable and they make that clear upfront. The pricing is attractive given it's an outlet location. Definitely a good option to check it out before making a decision to purchase your furniture. The basement space is for mattresses.

The one star is credit for their lack of an antagonistic tone…read more The short version of my tale of Raymour and Flanagan Outlet woe. All contacts were made at my initiation and every "Customer Care" representative who promised to get back to me...never did. Two e-mails to Customer Care and it's Director were never even acknowledged. 9/13/25: Ordered a chair and was promised delivery within 3 weeks. (approx. 10/10/25 at the latest) 10/27/25: Called to find out that our chair wouldn't even ship from the manufacturer until mid-November. 11/5/25: (Surprisingly) Received an e-mail from R&F that my chair would be delivered the next day (11/6) between 9a-12N and be sure someone would be there. No delivery. 11/6/25: Made several calls to finally learn that the e-mail advisory I received was an error that was due to "system transition." Canceled my order and requested a refund that was supposed to take no longer than 10 business days. 11/21/25: Learned that my refund request wasn't even submitted until 11/16/25. 12/4/25: Finally received by refund...20 "business days" later. The loooong version: On 9/13/25 we visited the Raymour & Flanigan Outlet in North Plainfield, NJ with the objective of purchasing a small pushback recliner.With the help of Sales Consultant Rose Fisher we purchased an Adahlia Push Back Recliner. Unfortunately, she informed us that it was not in stock and she would "special order it" to cut the delivery time down to 3-4 weeks. * 10/14/25 (4 weeks after order): Visited R&F Outlet The receptionist looked up the order online and indicated the chair was due to get to the warehouse on 10/18/25 and Rose would call us to schedule delivery as soon as it arrived. Never did. * 10/24/25: I stopped by the store and talked to Rose. She indicated she would investigate and get back to me that afternoon. Never did. * 10/26/25: Sent Rose a text message reminding her of promise on 10/24. Never received a reply. * 10/27/25 (11:00a): Spoke to Store Manager Antonio who, after initially having difficulty finding our chair...indicated that it would be at least mid-November before the manufacturer would be sending the chair up north to facilitate the delivery. Due to my understandable frustration with delivery, Antonio indicated he would waive the delivery charge. * 11/5/25: I received a very cheery e-mail from Raymour & Flanigan announcing that "Yay! Your order now has an exact date"..."Your scheduled delivery time frame is "Nov 06 0900 AM-12:00PM" * 11/6/25: I cancelled my activities for the day to be available for delivery. When there was no delivery during the promised 9a-12pm window, I waited until 1pm and called the 888-729-6687 number listed on the delivery e-mail. After making my way through the prompts for questions about my delivery...it went to voicemail. I left a message with my concern. Did that twice. I received no call back and...of course...no delivery. o At 1:15pm I called the R&F Outlet...and asked for Antonio who, unfortunately was off. I related my concern to Sue who attempted (without success) to contact their delivery partner. She was polite and professional; indicating that she would keep trying and promised she'd get back to me. Never did. o At approximately 5:10p I, once again, called the Outlet. Spoke to "Trisha" who, once again, was polite and professional and put me on hold while investigating. She also couldn't get an immediate answer as to the problem and promised to call me back in "a few." Never did. * 11/7/25/10:05a Called Delivery again. Had to leave a voicemail. I indicated if I didn't get a callback in 4 hours I would be cancelling my order. o 10:20a Called the Outlet and spoke to Antonio. He indicated that his information he had was that it wouldn't be arriving up north until 11/24/25...so would be delivered a few days later. When I asked (exasperated) about the conflict between the e-mail and his information, he could only offer the "system transition" as the reason...and that Sales Associates were supposed to inform customers if they saw a discrepancy. o Given the history of this order, I chose to cancel and requested a refund to my credit card. Antonio indicated it might take up to 10 business days for the refund * 11/12/25 I sent a complaint letter outlining the chain of events to "Customer Care" and the Director of Customer Care Diana Martelli. Neither "Customer Care" and/or Ms. Martelli ever responded...or even acknowledged...my concern. * 11/20/25 Sent a follow-up e-mail to Customer Care and Ms. Martelli. No response or acknowledgement of my concern. * 12/4/25: My credit card was finally credited with a refund; 28 days after it was requested!

Purchased my sons furniture from here last year (2011), a Broyhill set. It was a few days late, no…read morebig deal as I was still painting his room. This year we purchased my daughters set, a Legacy Classic set. We were approved for financing for 12 months no interest. They said the set would take about 2 1/2 weeks, which today is that day. I called and they said it hadn't arrived and would call the manufacturer and call me back. Now, I know this stuff is shipped from the Carolina's, so I'm not holding them to the exact day. However, I should be kept in the loop. Now, the part that's the kicker: I found the exact set and Raymour & Flaniggan. They wanted $800 MORE for the same set. I'm not going into a review of R&F, however, that's ridiculous. After getting my price from Michael, I told him he was $800 cheaper and he stated certain pieces he carries he can sell less the R&F, and some pieces he sells higher, depends on how often he does business with them. Makes sense and that's fair. I'm glad we chose to go here again. How could you be upset at saving $800.00? If anything changes with me not being in the loop of the delivery date, I will re-post. **Update 2/23/13*** Called on Thur, 2/14 for an update. Was told the manufacturer was out of stock on a few items (really?) and it wouldn't be shipping until 2/15 or 2/19 because of the holiday, and should be here by 2/22 the latest. Here we are, 2/23 and was not told it wouldn't be here until late next week. This happened when we ordered my sons furniture and the MAIN reason I went back is because he was $800 cheaper and I'd rather spend my money at a mom & pop business. **Update 2/27/13** Received the bedroom set today and couldn't be happier. My daughter LOVES her big girl bed. The pieces all arrived with no damage and assembled on site by the delivery men. We couldn't be happier with the product. **Update 3/7/13** Received a pleasant phone call today from Michael (the owner) regarding my review on Yelp. He wanted to know about my experience after reading this review. I explained to him my gripe with the order was mainly with the shipping/delivery date. He kindly explained to me that they have really no control over when the manufacturer ships the merchandise and the date provided is just an estimate. I proceeded to explain that I was aware of this but that my issue was no follow up phone call about the expected delay. He agreed and stated he understood my opinion. I stated to him that at the end of the day, my wife and I were extremely happy with the price and the furniture itself. I informed him I would definitely come back in the future. The whole phone call lasted approximately 15 minutes. So, with that said, I decided to edit my review for the following reasons: -I get the whole delay thing. Even though this was MY order and I was waiting on the delivery, I get the business aspect where they probably have dozens of orders going on simultaneously. To call vendors each day on the whereabouts of merchandise is probably next to impossible. -The fact that Michael took the time to call me about this review tells me a few things: He cares about his business. Two, he takes the time to investigate what others are reviewing about his business. Three, he cares enough to call a reviewer to make things right and better any future experiences. Overall, I believe this reaction is what this site is all about. I wish more merchants reviewed this site and took action they way Michael did. A very positive experience and again, I would definitely go back. For that, I am adding an additional star.

They lack the most basic considerations and accountability as business owners to their customers…read more By far, horrible communication and lack of management skills demonstrated not just once but, on several occasions, and levels. Stay far away from them as your situation could end up similar to mine, since they don't really care about their customers!!!! We spent over $13,000 on custom furniture and two in stock items for various rooms in our house. Michael told us the bedroom set would take 8 weeks. I called the manufacturer, was told production was running 12 weeks plus 2 to 4 weeks for delivery. Michael had to know this when we ordered! We had the two in stock items delivered, a sofa and a recliner. The sofa three seat cushions were of varying firmness, Michael agreed to replace them. Michael ignored my requests for updates. 10 weeks after we purchased the sofa, the seat cushion replacements arrived. Good customer service would take cushions from stock in their warehouse to resolve this faster. The bedroom set, along with two cocktail tables and one side table were delivered. The finish on one table was incorrect as per our order and delivery was refused. Our bed frame of the bedroom set is not on the truck, paperwork has the item yellowed out. Never got a call from the store owners to apologize or discuss what's next. I texted Michael, said he would call me the next day - did not happen. I left a VM on his phone, still no response. A few days later he contacted me after I suggested that we cancel our order. Michael said that the manufacturers of both furniture pieces were working to replace the items and would take care of them immediately (whatever that meant). 6 weeks later, the (new) replacement footboard the headboard, and two side rails were delivered. The bed except for the (replaced) footboard are not the same color as the rest of the bedroom furniture set. I sent pictures to Michael, 2 weeks later I called for a status, he mentioned that the manufacturer would like a drawer from the nightstand to ensure a color match. I rushed the drawer over to his store the same day. He originally told me that he could pick it up the next week when they deliver a different piece of furniture. Well, I am glad I dropped the drawer off since the other delivery wasn't for another 3 weeks. Bed delivered, after waiting 11 weeks for the headboard and two side rails that are the correct color and the nightstand drawer, in total 9 months since order date!

Beautiful store and sales people are so helpful. Great quality furniture and American made. They…read morealso offer FREE DESIGN SERVICE!

Highest quality furniture, absolutely unparalleled and will last a lifetime with proper care…read more Wonderful, low pressure sales staff with an excellent eye for design. Ask for Rob. He's the best.

I was selling my house and had a problem: the large air conditioner air handler took up one wall…read moreof the upstairs room in my cape. After searching everywhere for a way to conceal it, I found Calico and went to them. I brought photos of the condition, and they sent their measurer/installer, David. He took extensive measurements (2 trips) and made a suggestion that instead of hanging with drapery hooks, they use velcro. This will enable them to be completely removed prior to maintenance, It took several months to fabricate the intricate design, but the result is outstanding! I hesitate to say "any store" can make window curtains, but I KNOW that very few could make this! Everyone in the store was completely helpful throughout the process; special thanks to Anna!

The salespeople at the East Hanover location are rude, incompetent and dishonest. I do not know how…read moreanyone can go here. years ago, it was pleasant.