I really had good experience with this store recently and want to share it here. I made a big purchase about a year ago from this store including sofa, dining set, bed (cat was not included) and drawer. It wasn't cheap but since I wanted something decent for my newly wedded home, I was willing to pay big bucks. I initially went to the store in Paramus and did not like the selection there and since the sofa was literally all out of stock, I had to call all the stores in the area. Thankfully this location had the sofa in display model and no other place wanted to sell it but this location. I REALLY love all the furniture I purchased back then. Even after a year, it's been awesome. About few weeks ago, I accidentally broke one of the dining chair. I reached out to the store to see if the warranty covers it. The chair was out of stock in all the stores. I spoke to the manager (ah I for got her name!) and she told me she will try to help. I didnt have much hope as they did not have the chair in-stock. In 1.5 weeks, she literally called me few times to follow up and came back with the new chair!! she had to call multiple locations and warehouses for locate one!! OMG! I didnt expect or hoped I can get it replaced but she really made it happen. Even about a year later, I am pleasantly surprised with the purchase and the quality of the items and their customer service. At first, she might not seems the friendliest person you ever met but once you speak to her, she really tries hard to bring your satisfaction to the best possible! Thank you again and I really appreciate the help! read more

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This store brings me back to being in Poland (where I'm from) and drooling over the beautiful furniture. Raymour and flannigan is a joke compared to this place and for those who love modern, contemporary, quality, European design, creative furniture is your go to store. From reasonable prices to high end $$$$, whatever you're looking to spend, you'll find something you'll love and will deem worth every penny. My boyfriend and I are in the process of building a home and this is going to be the only place we'll get our big furniture purchases! read more

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My office was a wreck the first time we got the place with old reeking furniture scattered everywhere. As a private medical practitioner, I knew that such an environment will attract customers so I had to tune it up, drastically. I am a fan of Modern Italian Furniture, and Creative Furniture, acting based on information provided by Jimmy, didn't just provide me with everything I needed, including quality Contemporary Office Furniture and a Modern Coffee Table for my beloved coffee machine. read more

Creative Furniture Galleries - Furniture Stores Near Me - North Plainfield, New Jersey

Spent $8K on a sofa set. A few weeks later a large part broke. They refused to replace it or even send someone to see it stating it is "impossible" that their sofa should break. It was brand new and hardly used! They have nice furniture but prepare yourself for no help should anything go wrong. They expected me to get an independent assessment from a furniture repairer before they would even consider fixing it. Terrible service. Multiple calls and same refusal to stand by their product. Spend your money somewhere more reputable. These are too expensive for this level of customer support. Whatever the positive reviews may say.....wait until something goes wrong, that when you can judge a business. Just an update....Leon has replied to this review. Just so viewers know...I have talked on the phone to him a number of times and hit a brick wall. He replies to reviews to give give the impression of caring but refuses to help. Apparently now i don't exist....well either does the $8k I spent. What does exist is the email he sent me to get someone else to fix it! In case there is any doubt, this is the email from Leon K (cut and paste with spelling errors left in for authenticity) telling me what repair companies I should get to repair the expensive and almost unused furniture: "Dear customer, Here is the list of few repair Camponyes that we used in the past.  1) (929) 444-2000 all furniture repairs. 2)Ancient of days furniture repairs. +1 (201) 259-0919 Thank you" read more

I will never go back to Creative Furniture in North Plainfield NJ. Three years ago I purchased their Fabio Dining Table. It has a glass top and chrome base. A couple of months ago the glass separated from the chrome disk that holds the glass top to the base. I have called numerous times to the store and to the warehouse, but just keep getting the run-around. The one corner of my glass top table Is free floating and could be dangerous. I am so disappointed in this store. They do not support their products and have no customer service. Additionally, I bought 4 Fiore Dining chairs 3 years ago at this store to go with my glass topped table. After two years the plastic sliders on the bottom of the chairs started to wear out and scratch my floor. I called Creative Furniture and asked them if they could sell me replacement plastic sliders. They said they did not have any and would not be able to get any for me. I went to Home Depot to get the sliders, but the sliders that are needed for these chairs are a smaller size than any of the ones that were sold at Home Depot. I called Creative Furniture several times and was told that they might be able to locate 4 sliders for me. I need 16 sliders, not 4. I will never go back to Creative Furniture because they do not support the products they sell. read more

I had a wonderful experience with Creative Furniture. I am moving to NJ from out of state with little notice so I needed quality furniture asap. My dad and I visited the store and browsed for a bit and saw some beautiful pieces where we instantly came up with ideas to furnish my apartment. Keta found us and I gave her the floor plan of my apartment, told her my budget and what style/color scheme I was looking for. She walked us around the store and selected items that were all a perfect fit with her interior designing knowledge. She also space planned all of the pieces so we would not have to rearrange too much when time comes to move in. I'm very excited to move and settle into my new apartment. I greatly appreciate creative furniture and Keta for helping me furnish my apartment with modern furniture. They made my moving process seamless. read more

I purchased a sofa set from this store last year - the style is unique , modern and the leather quality is very nice. I was very pleased, so this year I returned and purchased a bedroom set. I love this store and especially Keta, the store manager, who is so helpful , friendly and provides super service. If you are looking for furniture, I would recommend checking out this store. There is lots of modern designed furniture that definitely will open your eyes. read more

I wish I could give negative stars. We ordered a couch from creative furniture in north Plainfield nj, and our sales associated Keta, was extremely nasty and even said a very rude racial comment. She was completely unprofessional and caused a big issue with our order. We were slated for our delivery on a Monday, but when we called to confirm two days before she had not even prepared any of the paperwork and wouldn't even cooperate and hung up on us multiple time. It was absolutely her fault. We almost cancelled our order, and she then finally got the paper work done. I have never had such an issue with an associate and she definitely was racist towards the color of our skin. I will NEVER go to the store again. It's absolutely absurd and rude she acted this way. She was definitely playing a game. If you get her as an associate DON'T expect a nice attitude from her. read more

If I could give negative stars, I would! RUDE! These people have no customer service skills or manners for that matter! STAY AWAY!

Purchased 2 bedroom sets were delivered on time but approx 2 months later noticed cracking in bedframe and night table drawer Store advised me to contact customer service dept with photos. Took a few weeks for a response that did not acknowledge defects. They did not send anyone to see the problem just denied any defects. They do not list any warranty info anywhere but store did verbally say one year warranty on all furniture for manufacturer defects. Still waiting final outcome but must be aggressively calling to get any response. They have not even suggested any possible solution as to hide the defect. I would strongly suggest purchasing elsewhere because after the sale they are not interested. I would give them the lowest rating possible read more

My wife and I went to Creative furniture Galleries to buy a couch for our family room. We like stylish modern furniture and have been shopping around for awhile. This store had the most variety, selection and quality couches of all the stores we visited. We decided on Natuzzi sectional couches that reclines. We were assisted by Keta who we found charming, knowledgeable, and most helpful. She spent practically two hours with us going over the options, and answering all our questions until we came up with the perfect sectional for us. She is also a trained and experienced interior designer so we found her opinion particularly on point. I am glad we found this furniture store and would recommend it highly to anyone and I would ask for Keta when you go. I read an earlier review accusing Keta of being a racist. In my observation I believe that to be totally untrue and hurtful. While we were in the store there were many families of color and different nationalities coming and going and they all seemed welcomed and professionally taken care of equally by Keta who manages the store. read more

Got the glass table for my shop in Williamsburg that Keta suggested and let me tell you, the business has never been better! It attracts customers! Definitely has been the conversation piece! The delivery was right on time and they set it up it in no tome!! Keta is truly amazing interior designer! She knows whats shes doing and has the eye and the sense! read more

I agree with all those who expressed a bad review. Stay away from this store! Stay far far away! Dishonest , rude people and they lie! Had a very bad experience that cost me $450! After I purchased other items. I called 34 times in 6 months months trying to get this resolved. Owner has no concept of customer loyalty and blamed us for an issue that is clearly a manufactures defect! We were told after bringing our table in that they would have an outside technician examine the marble table. I was told that they would get back to me within a week, after waiting patiently for 12 days I call again only to get the round around once again! I was hung up by the sales guy Max and the owner told me there is nothing he could do that it was our fault. I had 2 people look at our table and we were told the seal was not put on properly and there was a defect. Leon the owner said he will NOT give me anything in writing from his, now internal technicians that examined the table. So ZERO help ZERO customer satisfaction ZERO proof that he even had a technician look at the table! Where does it leave the consumer? Owner could care less. The frustration and stress I have dealt with over this coffee table has left me to write this review and warn others! The product we purchased was NOT what they say they it was made of! Total RIP OFF! Beware and be smart! Hope this review helps you to not waste your money in this store like I did! read more