The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

Purchased a mattress from Shovlin Mattress Factory a few weeks ago . Best money I've spent in a…read morelong time . I'm sleeping much better . Its a quality mattress . I really like the idea of the removable pillowtop . Now I can flip my mattress over any time I want . If the pillowtop wears out I can purchase a new one for around $200 . Larry S

My husband and I bought a queen mattress at Mattress Firm in Woodbridge, 23 Woodbridge Center Dr.,…read moreWoodbridge, NJ, 732-634-0312. We lucked out when we ran into Nicole who was very very professional personable and in tune with our needs. It was the easiest purchase and transaction with Nicole. This is something greatly needed in this day and age! Too bad I don't need another mattress now so I can go back to Nicole, lol. Thank you Nicole!

Please be aware of accepting any promotional gift they give to you at purchase as it will become…read moreyour liability when you want to do the return. They will charge you the full price on stuff that they heavily marked up from the return. As always, this is something they never disclose to you upfront unless you ask or manage to find the disclosure in the very bottom of their disclosure page.

We purchased a 5 year old recliner from a friend. There is an issue with the controls, and it will…read morenot work. Technician quoted 6 to 8 week lead time for the part. We are now being told it is a 6 TO 7 MONTH LEAD TIME. UNACCEPTABLE!!! They are working to try and see what can be done. Very unhappy to say the least.

I came here yesterday with my partner looking for a living room couch reclining couch set. Upon…read morearrival we were greeted by Bob's employees. During our time at Bob's an associate named Fernando helped us so much. His knowledge of products were superb and he guided us and helped us with our decisions. I feel the value of the couch that we found was very good. Fernando had knowledge of the protection plan and delivery prices. Great experience today. Also, the store was very clean and the bobs cafe is always delicous with the complimentary ice cream, coffee, water, candy, & cookies.

Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

Mark was very knowledgeable about the mattresses and helped me through finding the right one for my…read moreback pain. There were many brands sold there too. I got a really good deal on the mattress I bought. It was originally almost $900, for $378 during a sale they had! Mark was very helpful. He was a good and honest salesman.

I had such a horrible experience with Mattress Firm in North Brunswick. I called in about my order…read morethat was sitting in your store since March 9 due to the mandatory Covid-19 store closings. During this time, I spoke with corporate who assured me that my item could be delivered free of charge due to the inconvenience. When I initially called the store, Chris told me the store was too busy and to call back. I did the following in 20 minutes, when he answered again he told me that I should call another store. I kindly explain to him that store 166030 is where I initially purchased the item, so I feel comfortable talking to this location. So then Chris told me he was talking to his DM & to call back in another 20 minutes. After 30 minutes I called back from my number twice and he would not answer my call. So I used my partner's number and called. Chris answered the number almost immediately which made me very suspicious. He proceeded to keep me on hold with no apology at all. When he told me that my item could not be shipped, so I asked him for a refund, Chris told me that he was dealing with customers & hung up the phone in my face! This was horrible because I am a paying customer that was inconvenient for a pandemic out of my control. It was also extremely disgusting considering that I am an Eight Month pregnant woman that just wants to have her bed. This is unfair being that I was unable to receive my merchandise after waiting 4 months!! I called back from my & partner's numbers multiple times and the associate BLOCKED our number. My mother had to call him from her phone 5 minutes later, in which he finally answered. I'm appalled by this behavior and do not want to shop with this company again due to my negative experience.

NEVER BUY A MATTRESS FROM MATTRESS FIRM!!! I bought a mattress in February and now in August the…read moresprings blew out the side of the mattress. I paid a lot of money for this mattress only to find out it is very low quality. The worst part is they are liars, it has a warranty, but they will not honor it. Really poor business practices watch out for these scammers. Never buy a mattress here!!!

Experts on sleep. They really know how to guide you through the dozens of mattresses they have. We…read morefound our mattress and we love it.

Great experience with Rich. Bought another bed from him last year. That was also awesome. He is…read moregreat to work with. You get his full attention, great prices, very knowledgeable. Definitely recommend him

Our experience purchasing a mattress here was excellent. Specifically, MW had a good variety of…read morequality products covering the full comfort and price spectrum and the sales experience was patient as well as informative. These are true mattress professionals, not sales people just trying to make a sale. After we found the mattress we wanted we were alerted to discounts we qualified for and ended up very pleased with what we got for the price. The delivery was reliable and professional and they have a strong payment plan if you need to finance. This was a fairly new business I believe when we came I hope it grows and thrives.