I came in the store around 12/20 looking for living room furniture. The man who helped us was very…read morenice and helped us order a sofa. He told us the furniture would be delivered in 2 weeks which was okay. A few days later I was browsing the web and saw a much better deal online for 2 sodas instead of one, including delivery. We called the store to try and cancel the order and the person the phone was very rude and told us the web was wrong and to not trust online shopping! Then he told us if we really wanted to cancel we would have to pay them 35% fee. Which I was not told about! I told them how I was having financial issues and no longer wanted it. And yet they pushed further to Noh giving us a between deal eventually they offered a different smaller sofa and a loveseat for an extra 200 and we took it believing it was a good deal They took 2 weeks to call us for delivery date and then we weren't scheduled for a week after that! Bad service!

This store is the worst place to buy furniture. The salespeople (Judy) is very eager to make a sale…read more& tell you whatever you want to hear. Due to Covid had to wait 3 mths for delivery which of course is not their fault. However the communication is horrible. You cannot call the store & ask for updates & the people who work there know nothing. All responses have to be made by Mo (store mgr) who by the way is hardly ever there. They say we will have him call you back tomorrow but NEVER does. I always had to run after him. He claims my messages were never given to him or he is so busy in the store. Really?? You got my money & now am treated horribly. Buyer beware... if you buy here you can't say you have not been warned. Oh & by the way when furniture was delivered had big chips in dresser drawer & also headboard. What a nightmare w/this store. NEVER AGAIN!!!

The best store to buy furniture, high-end furniture excellent prices, a sales person very helpful…read more They took care all our needs. And they include all the installation.

Purchased "Cube Modern Bedroom" Set. Modern and sleek looking. After about a month of owning side…read moreof mirror dressed started bubbling and getting warped and deformed. Reached out the seller twice - received no response.

Great service selection and value!! I very good furniture store for less than what you pay at…read moreAshley or Bob's!!

Great product, great price. Delivery came as promised. I will definitely shop there again!read more

They lack the most basic considerations and accountability as business owners to their customers…read more By far, horrible communication and lack of management skills demonstrated not just once but, on several occasions, and levels. Stay far away from them as your situation could end up similar to mine, since they don't really care about their customers!!!! We spent over $13,000 on custom furniture and two in stock items for various rooms in our house. Michael told us the bedroom set would take 8 weeks. I called the manufacturer, was told production was running 12 weeks plus 2 to 4 weeks for delivery. Michael had to know this when we ordered! We had the two in stock items delivered, a sofa and a recliner. The sofa three seat cushions were of varying firmness, Michael agreed to replace them. Michael ignored my requests for updates. 10 weeks after we purchased the sofa, the seat cushion replacements arrived. Good customer service would take cushions from stock in their warehouse to resolve this faster. The bedroom set, along with two cocktail tables and one side table were delivered. The finish on one table was incorrect as per our order and delivery was refused. Our bed frame of the bedroom set is not on the truck, paperwork has the item yellowed out. Never got a call from the store owners to apologize or discuss what's next. I texted Michael, said he would call me the next day - did not happen. I left a VM on his phone, still no response. A few days later he contacted me after I suggested that we cancel our order. Michael said that the manufacturers of both furniture pieces were working to replace the items and would take care of them immediately (whatever that meant). 6 weeks later, the (new) replacement footboard the headboard, and two side rails were delivered. The bed except for the (replaced) footboard are not the same color as the rest of the bedroom furniture set. I sent pictures to Michael, 2 weeks later I called for a status, he mentioned that the manufacturer would like a drawer from the nightstand to ensure a color match. I rushed the drawer over to his store the same day. He originally told me that he could pick it up the next week when they deliver a different piece of furniture. Well, I am glad I dropped the drawer off since the other delivery wasn't for another 3 weeks. Bed delivered, after waiting 11 weeks for the headboard and two side rails that are the correct color and the nightstand drawer, in total 9 months since order date!

DO NOT purchase anything from this store, as the owner LIED to our credit card company about a…read morecancelled order. The order was cancelled twice in talking with salesman Scott, once on the phone, once in person. When the owner called for the delivery date, he was told the order was cancelled. He said that salesman Scott didn't have the authority to cancel the order. They kept the entire bill on the credit card and LIED to the dispute dept. Michael said the order was a "SPECIAL ORDER" and was not cancelable ( LIE ) He also said the order was on their truck to be delivered ( LIE ) he was told personally that the order was cancelled the week before. He never supplied the credit card company with a refused delivery order. He sent a copy of the bill of sale, but beware, on every order form there is the statement that all sales are final. This is their catch if a dispute arises. Long story short, stay away from people like this. There are more reputable furniture places out there not out there to rob you. This dirtbag wanted to charge a delivery fee ( we received nothing ) and a 25% restock fee for an item cancelled a week before.

What a great experience!! Neil is the absolute Best!! After…read more2 visits at 2 other stores today was the best with someone named Neil who I want to consider a friend now! Lol! He helped us in such a fashion that he wasn't pushy, he wasn't demanding and he was the absolute sweetest! He even played around with the kids too! Do yourself a favor and absolutely come here for sure, you won't be sorry!

Neil helped us. No BS and I can smell BS from a mile away. He really gave us great advice. Just go…read moreto him if you want the best combination of value and comfort that you can afford without feeling like you're getting screwed. Remember the name: NEIL!! He'll take great care of you. Go to this store and ONLY this store. You'll never get better service anywhere else. For anyone reading this you should no that I do not work for this store. I have no affiliation whatsoever. It was the closest showroom to me in Staten Island that carried Helix and Brooklyn Bedding products that I had researched extensively before looking for a place to try the products out. But because the experience was genuine and unpressured I will not shopping at another bed store from now on my experience there was that good. I plan on referring anyone I know who is looking for an adjustable bed and mattress to this store.

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

Purchased a mattress from Shovlin Mattress Factory a few weeks ago . Best money I've spent in a…read morelong time . I'm sleeping much better . Its a quality mattress . I really like the idea of the removable pillowtop . Now I can flip my mattress over any time I want . If the pillowtop wears out I can purchase a new one for around $200 . Larry S

I have been coming here for 12 years. Never dissapoints. Wonderful support more than happy to help…read more As the nature of retail has changed, so has their expansive inventory. Gotta go every week end The best finds are on their eBay page. I do love this place and when I go, it's like family : ) GREAT PRICES!

This place is amazing. High-quality items at incredibly low prices. He gets a delivery every day…read morefrom Bloomingdales and Macy's with many name brand items. You might need some patience to go through the items but well worth it. I buy my name brand sheets, towels, memory foam pillows, blankets, quilts at fabulously low prices.

What a find this place is! The Brass Shop has been in business for over 50 years and that was a…read moregood omen. We needed to have an old bell jar lamp rewired and cleaned up. It was done within a few days. Frank, the owner, was great to work with and very helpful in having us video how to reassemble our pendant. And, the price was a quarter of what a store in Summit was going to charge for the same work...with no attitude.

Everything about the Care and Service received is amazing. It's a small business and has been…read morearound for years. I have been using the family to repair chandeliers, lamps, brass issues, etc., for the past 35 years. I have also bought vintage and antique lamps here too. Very reasonable, affordable pricing. A+++++ service with care.