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    Ashley - Linden

    2.3 (120 reviews)
    Closed 10:00 am - 9:00 pm

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    Please do not buy any furniture from Ashley furniture save your hard, earned money and go somewhere else you'll thank me later! 1) The furniture is made very poorly it doesn't last more than about a year! and what's worse they refuse to stand by their so-called warranties 2) We spent over $3000 for a couch including a $200 for a 5 year warranty. 3) Now we find out (13months later) that the warranty is not worth the paper it is written on...Yes labor is up after one year (true ) but what about the five year warranty I now discover that too is useless anyway... 4)The best they can do is send someone out to inspect it,.. oh and that's another $150 but it cannot be repaired since this particular product is discontinued and parts are no longer available and they call this customer service? 5) They told us in the store they stand behind everything they sell AND they manufacture their own furniture? 6) That seems to be a Bait and Switch, because somehow their own manufactured couchwith all the parts is discontinued..? if you read the so called Ashley Regency newsletter they claim to be putting the best foot forward putting the customers in focus etc. etc. nothing could be further from the truth. Find another furniture home, this one gets a solid D I have filed a report with the Better Business Bureau Larry K NJ

    Michele P.

    DO NOT SHOP HERE!! They are not reliable at all. I placed an order for furniture around August 3rd ish.. I was promised a delivery of Aug 30th, here we are October 4th and I don't have all of my furniture. On Aug 30th, they delivered the wrong master bedroom set, only the dresser of the two twin bedroom sets I ordered were delivered, so the beds are missing. They only delivered the dresser for the third bedroom set we ordered. No dining room and no recliner from the living room set. They delivered my daughters entire bedroom set, the only thing that came in its entirety. When we called to let them know that they had sent the wrong bedroom set along with 3/4's of the furniture was missing, they acted like they were shocked. They said we would get our furniture in two weeks. We were livid and told them to figure it out because we have 5 kids with no beds. The manager never called us back (really tall white guy), not the next day or two weeks later. Never heard from him again. We called back for the next two weeks (because we moved about an hour away) but no one would answer our calls. It was like they knew we were calling and they were avoiding us. We went back to the linden store and canceled out furniture. We got a call less than a week later by Marcos asking us to reconsider and they would make it right (plus they took $1,000 off the bill). They promised us a new delivery date of Sept 28 (one month later). When they came bac They only came back with the dining room set and part for the twin platform beds but since they were missing pieces they couldn't setup the beds. Not to mention their drivers robbed us for $2,400 in cash that we had sitting around. It's going on one week and no one has gotten back to me about our delivery, or about our missing money. They left my boys room in shambles with dismantled furniture everywhere. I've called the linden office and again they aren't answering my phone calls. I don't even know what else to do.. This is a warning, DO NOT EVER GET FURNITURE FROM THIS PLACE. Unreliable to say the least and thieves. As of today, December 6th there has been no resolution to this matter. I don't even know what to do anymore

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    6 years ago

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    Jessica O.

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    1 year ago

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    Jessica O.

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    1 year ago

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    Jessica O.

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    3 years ago

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    1 year ago

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    1 year ago

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    1 year ago

    Mr Hassan was great help, attentive and very professional. Thank you for everything !

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    Jessica O.

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    1 year ago

    Caitlyn was very friendly and knowledgeable! She was very helpful to us finding a sofa that would work well in our home

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    Jessica O.

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    2 years ago

    Tiffany Lora was very helpful. She found the answers to all my questions and was very thorough.

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    2 years ago

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    2 years ago

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    3 years ago

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    Jessica O.

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    2 years ago

    Adam was very helpful in our purchase of bedroom furniture and mattress. Overall a great experience!

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    Jessica O.

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    7 years ago

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    Jessica O.

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    8 years ago

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    Jessica O.

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    5 years ago

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    2 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    9 years ago

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    Page 1 of 3

    Ask the Community - Ashley - Linden

    Review Highlights - Ashley - Linden

    We had a great experience buying new bedroom furniture.

    Mentioned in 2 reviews

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    2.2(43 reviews)
    0.2 mi
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    They just came to make a delivery to my neighbor's house this morning. They're wonderful truck…read moredriver ran over my reflectors between my property in the road to keep people off my sidewalk and grass and broke it. I called the number written on the truck and talked to a lady that said would put me in contact with someone and it's been over an hour and no one called me back yet. If I was to buy something from them and at this point that is definitely out of the question all I know is that delivery team supervisor and it goes all the way back to the owner sucks. As written in the other bad review, stay away from the store. I'm not even a customer and they made my day bad. I wish I could give less than one star that would be great.

    Pretty nice store! I…read morehave to say the furniture in here was/is very nice and seems like a really good quality. I'm somewhat in the market for a bedroom set and my initial goal was to go to "Ashley Furniture" however I ran across this store first and decided to stop. When I first walked in, I was greeted by a nice gentleman with glasses whom was dealing with other customers first- so I was surprised (and happy) that he went out his way to greet me as this goes a long way. As I went further into the store, I was greeted by another nice gentleman named "Rick". Although he is one of the sales person's there, I didn't feel pressured to make a decision on the spot or buy something in the store. This is actually the type of customer service I prefer. As I walked around the store, he would periodically ask me if I had any questions and make sure all concerns were addressed. The one thing that I did not like however, there was an older gentleman with blueish/ grey looking eyes whom when I first walked pass- I thought he was with a group of ladies as he didn't say anything and looked bored. As I was sitting on the furniture and taking pictures, he walked over and asked me if I had questions. When I told him I wasn't looking for help or buying anything- he walked away and acted someone disappointed. When I walked out the store and said "Goodbye"- he smiled but said nothing. It just made it seem like if he couldn't get a sale from me- he wasn't really interested in helping. Overall, pretty decent store and I would more than likely come back and gladly deal with Rick- he was very genuine and whom I would recommend.

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    Ashley Store

    Ashley Store

    3.5(2 reviews)
    0.0 mi

    My visit to Ashlley Furniture was very productive The sales…read moreperson Dante was very patient, knowledgeable about the product And courteous When visiting a purchasing from Ashlley Furniture , make sure you ask for Dante

    I'm giving them two stars because the furniture is not bad at all…read moreCustomer service however is horrible We purchased a reclining sofa set total of $3000 When it arrived unfortunately it was not what we were promised! It has two recliners however one is all the way on the left and the other one faces the TV When we were in the store we made a point of asking if both recliners could face the TV makes sense right? Long story short the sales person was very confused and misled us probably in advertently but we were stuck with something we didn't want ,,,What to do? Go ahead and return everything at our own expense +20% restocking fee And sit tight wait 6 to 8 weeks for ta new different one to come in ? That was totally unacceptable and I complained we did nothing wrong we were misled seem like a bait and switch to me? My complaint was elevated upstairs to the so-called finance department and I spoke to a Darnell on 06/09 who finally very reluctantly agreed to give me a refund of $250 if I kept the current sofa Clearly I was not happy but given the choice I reluctantly agreed On 621 I followed up still no credit spoke to Tunisia 07/07 same story spoke to Teresa this time I was told it takes two billing cycles?? 08/21 spoke to Ramos and 08/22 spoke to Karina same story two more billing cycles it seems that this is just a convenient way of saying we're not giving you the credit that was promised?? Why do I have to wait over 90 days for a small credit of $250 on a purchase of $3000 when I did nothing wrong but instead was misled by a confused sales person Bottom line broken promises poor customer service Sadly I do not recommend this place . ... There are other more reputable honest companies than this one in Linden New Jersey

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    Ashley Store
    Ashley Store
    Ashley Store

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    Ashley - Linden - furniture - Updated May 2026

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