Went into store to get service for a phone that had stopped working. No one else in the store…read moreexcept for a couple of people that the saleswoman was regaling with a personal story while she ignored that anyone had come in. When she finally noticed me, she asked for my phone and I slid it across the counter to her. Then she asked for my DL and I slid it to her and she advised me that since it was expired, she couldn't help me and kicked me out of HER store. Wouldn't give me her name and didn't have a name tag on. Got the feeling she was showing off for her friends. This was on around 3:00pm. I will tell absolutely anyone I talk to about the service.

Went to a nearby AT&T and. Left frustrated. At this location Micheal Terrell took excellent care…read moreof me from the second I walked through the door. He steps me through some options and helped me find the plan that for me well. Highly recommend requesting him.

This verizon is horrible at processing orders and products, the only thing stopping me from leaving…read morea 1 star is there customer service, which I should add is leagues about their technical support. This isn't my first time with this Verizon or maybe even my second, might've been my 3rd but all times i left unsatisfied, the first biggest issue was when I came to get a transfer pin and I spent 30 minutes up there trying to get it just to be told it was invalid. This time. they created an issue and made it worse by not having anyone communicate towards me via email or customer support bc i contacted them all the way through. I made 2 same day orders in a period of 4 days trying to order 2 different phones cases for the IPhone 16e, the first one I cancelled bc 2 days went by and they never processed the order so I assumed they were out of stock and I didn't feel like waiting any longer, keep in mind I called up there to make sure the order was processin. the 2nd order which I just picked up I had to contact customer service for the millionth time bc I've never had a store not process a order for pickup and they had to instruct me to go in person even though the store was not willing to process it for pickup and that annoyed me, what makes it worse is the idea that they had the case ready for pickup once I got there so they were just to lazy to go through the normal process. Nonetheless avoiding this Verizon at all cost at this point to many headaches for no reason, I see why they're rated the way they are now, i hope I never Have to conduct business with that store ever again.

The ratings are zero. The manager Lewis doesn't know what he's talking about. He's very rude and…read morenauseous. All the other representatives of Verizon don't know their hand from their back. Their cell phones are cheap. The customer is always is wrong because they don't know how to do their jobs properly. They wouldn't exchange our phones. We've been back four times in a row. Now they to go and get another provider. Because Verizon and the people they hire. Don't know how to work. They're a bunch of dumbasses. Yeah you heard me. Right. Verizon sucks. Employees suck.

10/10 service best service , really nice people , go get a phone with them, and easy financingread more

From the owner: Why Choose Us? At our cellphone store, we’re not just about…read morephones—we’re about the best quality service! Whether you're looking for the latest devices, expert repairs, or top-quality accessories, we've got you covered. Great Prices on phones and accessories Flexible Payment Plans – No credit needed! Warranty Included on all devices Fast, Reliable Repairs done by professionals Come in today and see why our customers keep coming back!

dropped my iPhone 14 off for new back glass turned the…read morerepair in 2 hrs. worked like new once returned I've used them several times times never disappoints highly recommend

I've always had a great experience at Yakety Yak. Dan is very helpful and made sure my phone was in…read moreworking order after I bought a phone from Amazon with unexpected screen damage. I will continue to go to Yakety Yak for phone repair needs. Thank you, Dan!

I switched from Verizon to AT&T to get better customer service. So far, I am not seeing that I went…read morein to get my phone fixed and get some billing questions answered because my bill is way higher than they quoted me when I started. There were two people working. I was there for five minutes. Nobody even acknowledged that I walked in the door. There was another lady there very frustrated because she was trying to get the man to look at her phone because it was messing up and he just kept telling her that there was nothing he could do. She just needed to buy another phone. Didn't even try to help her. They were not busy. I do not understand why I was ignored. I would rate this store at zero stars but one star is the only option I have.

My step son had his phone stolen and he desperately needed his phone for work the next day. So we…read morewent into the AT&T store in Watauga and had an amazing experience. We were assisted by Salvador Gomez and he could not have been more patient or helpful. My stepson did not have his ID as it too was stolen so he could not show that he was an authorized user on the account and I was not an authorized user on the account so Salvador helped us figure out how to get that set up and helped us figure out the best deal since we were still paying on the cell phone that had been stolen. It was just all the way around an incredible experience. I give Salvador two thumbs up. He is an excellent asset to the store.

1 hour repair - I needed 8 iPhone repair…read more - pointed in the price - 58 minutes head my iPhone repair

i brought in a pair of headphones to be fixed, they said they could fix them, held the headphones…read morein there store for a month, finally got them "fixed" next time I went to charge them they were still broken. I called to tell them and they lady who kept her phone in her bra (I don't know her name) seemed less then willing to help accommodate the mistake. the experience was so bad I just let them keep the money rather than deal with them twice. sadly I can't leave 1 star :/

Those people who work here are very professional they do what they say they're going to do with…read moreyour phone and they're very good at it didn't use them for now the year and a half great people great prices too.

The technician was very helpful. He quickly replaced the battery in my old cell phone.read more

My iPhone 15 Pro Max worked perfectly but did had a small crack in the screen at the top of the…read morephone. I decided to have Kwik replace the screen with an LED one for a cost of $204.59. That evening the phone begin to freeze up. It still functioned, I received calls and texts but the screen was frozen. The next day I returned to Kwik and they said that they again replaced the LED screen with another one. The problem did not go away. I would need to re-boot the phone at least 1-2 times per hour to use. Apple said that basically, Kwik ruined the phone. I had no choice to buy a new iPhone for $1100.00. Do not use this service for any repair on a phone unless you want one that is totally useless. I feel they totally ripped off a customer not only by charging $200+ for bogus repairs and then ruining a perfectly good, operable phone.

Do NOT go here! If I could give 0 stars I would. This place…read morerefused to tell me how much the phone screen and labor cost separately. Owner and guy who fixed phone was very disrespectful!