Kassie at the Westerly Rhode Island branch was incredibly helpful! We had purchased phones online and were hit with some surprise fees. Kassie helped us wade through the fees we could understand what was going on. Although she was very busy she took time to not only explain the fees but write them down. We highly recommend Kassie at the Westerly branch read more

John from Verizon was super duper helpful, was very quick in setting up my phone, very friendly, highly recommend this store!

Friendly staff when we picked up new phone. Unfortunately, went thru how to use and set up far too quickly. We got home and are now confused and lost in trying to set it up the phone. They need to take more time with clients and make sure they know how to use the device. The same thing happened at this store about one and a half years ago, when the zoomed thru setting up the account and we ended up getting things we did not want. Slow down and take some time! read more

I know that Verizon often gets a bad rap, but I have to say that my experiences at this store have been tremendously positive. Thru the years, they have professionally and expertly handled many issues for me, from my ex reporting my device stolen, then turning off my phone, to moving twice and multiple quirky iPhone troubles. I've witnessed them showing a limitless amount of patience with elderly customers as well as harried, frustrated parents with rambunctious, young children. A big shout out to the employees there. And Thank you. read more

I had Verizon internet service & landline. Slow internet service so not worth the money! And going up $5.00 every year! Service doesn't get any better! Customer service is absolutely horrible! Hours on hold & no service. Been calling for a whole week straight hours on hold then they hang up on you! The hold time adds up to a weeks work! And nothing has been resolved yet! Oh then they charge you to pay them! I should charge them for the hours on hold for a whole week & still nothing! Landline all I get is annoying nonstop telemarketers calling! And this is what I'm paying for! read more

Went on a Monday at 11am, store had 3 sales reps in it, one was assisting a customer, however another was on the phone and another came up asked if we had an appointment. We said no, and we're told to make an appointment for the earliest was the next day. Walked right out and went to T-Mobile where I walked in and out no problem. Not sure what the issue is here with the whole appointment B.S... read more

This place drives me crazy!! There are 7 employees standing around doing nothing and 1 working behind the counter helping customers. All the other Verizon employees are there to sell customers FIOS in their home?? Why would I ever sign up for another Verizon product?? They can't service the ones they already have!!! Do yourself a favor and find another store! Smithfield stinks! read more

This store continues to impress me. Their knowledge of their products and customer service are A+. They make discerning suggestions based on the customer needs. They take the initiative to help you save. They truly put customer first. read more

Amateur hour production. Find another store. People not that bright. The store was empty but the sales person said I needed an appointment then couldn't give me a time. Went to the Verizon in North Smithfield and got excellent service. Worth the extra drive. read more

This had to have been one of the best Verizon stops I've experienced thus far and that is saying something! I've had Verizon since the cell phone came to be - and esp when it came to be this big! Immediately upon entering, I was greeted by a man that took my name and my initial reason for coming in and such; within a few minutes and browsing around I was greeted by James. James was a rockstar associate - he quickly took down my number into his Verizon ipad and looked up my account to better help me get a new phone and to answer all of my questions about my plan. Now, I'm a person to research before I buy - esp when it's something this expensive and something I'll have for a few years! [Maybe longer than some peoples relationships! haha] I digress, I came in looking to upgrade - and unfortunately have to say good by to my unlimited data... We had a ceremony saying good by to it - however, James assured me that the new style of plan build in the amount of data that you use monthly to begin with to not worry about incurred charges to do overages which most people worry about when losing the unlimited. After deciding to move on, I selected my phone and James have me up and running in no time - he showed me that I could reset and update my new iphone 6s and immediately link to the icloud to have my "old phone reborn!" I have to say, I was here for quite some time - I like to get my knowledge and questions in and every employee was kind and did their best to help me out if I needed anything in the mean time. If you're looking to switch to Verizon this location - is AMAZING! Ask for James for great, knowledgable, and kind service. read more

You know a place is great when you've had to spend four hours simply updating a phone and you walk out smiling. Angelica was great. She turned a terrible situation into an awesome one! Kudos to her. read more

I contacted Verizon today about charges not explained to me when I changed to service to include an extra DVR and higher speed internet. They said they would credit $80 of the $159 extra charge only because I was sent an email explaining the charges. So I guess I should spend and hour on the phone and then check my email to confirm they are not ripping me off. I am seriously considering canceling the service and paying the $350 early termination fee. read more

Went into Verizon 1 week ago to look for a glass cover for my I-phone. They said they dont sell them to order it online. I went back tonight and talk to the boy with a pony tail and nothing on top if he would help me put it on ( the one I ordered online) and he said they only apply the ones we sell and refused to help me. I am dropping Verizon tonight read more

I am updating and really wish I could give this place no stars. Went back in again and trust me this will be the last time!! Manager was so rude to me and also the staff was so unhelpful and rude. They sold me a top of the line phone aka a piece of junk. I exchanged it 3 times paid 200.00 for it and it's still broken. They refuse to do another exchange so now I'm stuck with a 200.00 dollar battery draining piece of junk. And just the sales staff and management staff is so rude and totally does not know anything about the products they sell. smh. Just get rid of this store since everyone in there is useless anyhow and refuses to help read more

Apparently the staff may be out to lunch because there's more than 10 people waiting for help and the line's not moving. Next time I'll do this online. Much faster and better service. read more

Very pleased the customer service and knowledge of products at this small store. Kind, patient, and helpful with the technically challenged !! Sarah and Stephany went the extra mile to assure I ordered the phone that fits my needs and saw to it that I didn't go a day without a phone! Bravo !! Thank you Girls! You both deserve a raise! read more

Well the worst experience, walked into this store for the first time where everyone seemed so nice and welcoming but fake. I went in to exchange or return a faulty gadget i got from verizonwireless.com. for whatever reason they cannot find some number in order confirmation email i had. They had me waiting for more than 45 minutes and after that the only refund they want to offer is a gift card which i didn't needed. After talking to a stubborn manager they agreed to send the check within 10 business days which i haven't received yet. I wouldn't recommend this store with fake ppl to anyone read more

Staff is very friendly! Sometimes it's crazy busy and other times it's normal! Never had an issues that wasn't resolved here! They have always been helpful and this is the only Verizon store I've used! read more

I have been waiting to write this review for a long time to avoid the call from the so call store manager. My story begins with a visit to the Verizon store a few months back to have a simple question answered about my phone and plan. I also wanted to ask about having someone access my bushiness account due to hiring 10 more employees. I walked in to see people standing around and not trying to make eye contact. Not busy at all but was told there was a 20-30 min wait which I was ok with. Now this is were things went from ok to horrible. Being a business owner its in my nature to notice how people are being treated since its the customers who pay to keep a business open. Well this employee by the name of Kevin was treating a customer like garbage. Talking down to them and just didn't care helping the person out. After a few minutes I see he get up and just walk away from the customer and to maybe let off some steam in the back because I hear is some yelling and a few words that would be allowed in a corporate environment. At that point I had enough of this and was about to leave when I notice someone talking to him in the back. Thinking I was going to be service next I figured I waited 20 minutes why not just get helped and leave. As I listened in all I could here is someone with a southern accent ( which later I found out was the store manager, didn't get her name since managers don't wear name tags i guess) telling this rude employee that its ok and go take a cigarette break to cool off. At this someone yelled my name like i was at the deli. I basically was told to go online and upgrade or target across the street. I never got into my business account because the "sales" person was to busy with joking around with other employees to pay attention to my needs. Why drive bushiness away when customer are looking to spend money? Also just an FYI your walls are not as thick as you may think they are. WE CAN ALL HEAR YOU BACK THERE read more

I went into this Verizon a few days ago to utilize my upgrade from 5S to 6S and the service was outstanding. I was helped by a man named "Stan." Bravo to, Stan. Normally going into Verizon to upgrade phones is such a mundane and tedious task for my family and I, but he made it so easy and quick. Thank you! read more

Great customer service. Brian, an assistant manager was a great help. I needed a smart watch and there was only one left in North Kingstown. Brian coordinated it being transferred and did it in time for me to get the promotional price. read more

Tried to return a defective DVR to the Verizon store. But was told there would be a 9.99 restocking fee to return the DVR --- However, the restocking fee would be waived if i sent it via UPS. Seemed a bit comical. On the way out the door they did offer to check my account and upsell me on a few other products. read more

I went to the Verizon store at Smithfield Commons 12/2015 and was extremely disappointed with the service I received. The tech was Edward, although he was polite, he spent most of his time trying to sell me a new service and change my options, rather than taking care of the reason I was there. He then proceeded to try to sell me roadside assistance. He spent most of his time checking his own phone rather than providing customer assistance. A manager did see him checking his phone while he was assisting me, and by this time they knew I was not happy and they did nothing, At one point a manager came over and advised him of next steps, which he did with resistance. He kept telling me I could update and change my phone over myself "from my home" because my wireless would be faster. Are you kidding me! After 3 1/2 hours my son left with his new phone, but I still had to update/erase and import new data on to two phone involved in the swap. I would never go to this location again for service. Worst experience. read more