This location is very busy. I had call a head for a phone to put on hold. Im glad I came to this location. The staff here is very nice and helpful. They are on point and they want you to have the best experience. They don't want to sell you anything you don't need. I would def recommend it. I would recommend it then any T mobile. read more

Murph was awesome! He helped 3 of us through transitioning into new phones and our phone bill went down. He even put all of our protective glass on for us. Really happy with our experience. Thanks Murph! read more

Excellent service. Got our iphone 12 Pro. Customer service skills were on point. I was disgusted with our previous experience at a different location prior to our visit here. Happy feelings are restored. THANK YOU. read more

I have gone into this store out out convenience only a few times over the past few years. I honestly feel bad for the people that work under the manager here. Each time over the past few years, I have been in here he avoids customers or can not answer a simple question. Today, I went in to pay my bill and worked with Jonathon. Jonathon was great, but his computer kept freezing. SO..... a simple process of paying a bill turned into a 20min ordeal. Again, not Jonathon's fault!!! When I came in,this manager went next door to Dave's Market Place. During this 20min span, 2 more customers came into Tmobile and were waiting for customer service. Only Jonathon was working. Manager (John? ) came back into T-Mobile with his bag of goodies, saw male customer looking at phones, didn't greet customers, proceeded to go into backroom and shut backdoor. I left there in disbelief. I will continue to do MOST MY BUSINESS AT THE JOHNSTON T Mobile with Jess or the other women and guys. THEY ARE SO HELPFUL!! read more

I just went into this store to get a new iPhone. The store associate was literally YELLING at me that I needed the receipt and that my phone wasn't covered under insurance. I called the location in Johnston RI and he said you are absolutely covered for any damage. It's pretty ridiculous a store associate was yelling at me. read more

In the last couple years I have twice visited a different T-Mobile store that is closer to my home and both times I was disappointed and frustrated. Both times I left that store and drove to the Smithfield location where I was completely satisfied with their service. Today I went straight to the Smithfield store where two employees went above and beyond to help me. Fantastic service!!! read more

Excellent service with a smile. Knowledgable staff with great attitude and answers to all of our questions. Upfront and honest. Highly recommended. read more

Sarah was the greatest T-Mobile employee I have ever worked with. Smart, informative and really listened to my specific needs and presented an ideal solution for my business. I highly recommend this store and Sarah! read more