What has happened with Verizon's customer service... I give 3 stars for Jason. I've come in multiple times to upgrade my phone and he's been really patient and helpful. To the woman who answered my call today - you were extremely rude and disrespectful. I called to follow up about my phone upgrade because I was told it should be in within 3-5 business days but today marks one week (the new iPhones are not in stock). She spoke to me like I was an idiot. First she said, "you ordered a phone..?" with so much attitude. After she asked for my name she told me it takes 10mins for the system to open so "do you want to wait or call back". I hung up on her. If there's another way to rate their customer service, I'd like to know because her tone and lack of professionalism on the phone was unacceptable. read more

Dude wasn't helpful at all. Just wanted me to leave. Bad vibes. I was waiting patiently and didn't rush anybody, but he just wanted me gone.

Walked in and waited patiently and nobody even acknowledged my existence. No hello no eye contact. Nothing. Amazing experience.

Got a new deal on my phone service and got a 5g internet gateway s for my daughter . With the help kristalyne. Very help and considerate. read more

Verizon - Mobile Phones Near Me - San Francisco, California

Worker told me that they have dragon router and one month is free- I said okay,let's try- if I will like it - I will pay every month. They charged me 30 $ in the beginning- I said okay. After I tried this device at home- it was veryy slow connection- I couldn't use it and packed back- so I didn't use it at all. When I wanted to return- they charged 50$ more for restocking- why? I am very disappointed read more

Sammie B helped me replace my broken phone! She is the GOAT. My phone was toast but now I've got a new one.

Two things: 1. This is not a Verizon store. Victra is just an authorized retailer, so there is less recourse in dealing with issues. 2. Before signing and paying for anything, take the time to read the invoice. When they say "it's mostly just sales tax" - focus on the MOSTLY part. Because that could include a significant amount of extra fees for services you don't actually want. read more

Long story short, avoid this store at all costs. Just go to a real Verizon store. I am literally calling the Verizon customer service every two weeks for last 3 months to undo a lot of the mess this store has caused. Below is what happened to me and all the issues. My experience with this store was horrible. I used this location because it was closest to my house. I spent there for 3 weekends with an average of 3 hours. Some background, i was switching to verizon from Tmobile and my family wanted new phones. There was a promotion where you trade in an old useable phone and you get credit towards the new phone. My family traded in two phones for the credit. They told us we have 30 days to bring back the old phone to apply the credit towards the lines starting on the day of receiving the new phone. My family traded in the 1st phone on the day we purchased and the next week we traded in the other phone. When we traded our second phone, they told me I can't trade in. We had to do it on the same day. I was really frustrated because they literally told us last we had 30 days. The next issue i had is after i heard i can't trade in is i called the verizon customer service. The representative that helped me said they can't trade in because they set up the accounts incorrectly and now they can't reverse it. I was mad but kindly enough the verizon rep assisted me if i upgrade my plan. I agreed to that and we were able to trade in. The next issue i have with this store is my family wanted to keep our numbers when we converted over. The reps in this store set up where we have 7 lines instead of 4. So we had to pay an extra 3 lines that we are not using. Luckily again Verizon was able to reverse it, but they can't reverse the tax. As such, i still had to pay like $30 in taxes. Again, avoid this store. I hate writing bad reviews, but I don't want others to experience what i went through. read more

Terrible experience. Went into store trying to change from expensive plans on another carrier to cheaper Verizon plans. Rep tried to add all kinds of extras to my proposed new plan without asking me first or explaining anything. If I had accepted their proposed plan, I would have ended up with a $300 phone bill for 3 lines! And that's WITHOUT any new phones. Just for example, the rep tried to slip in a $57/month AppleCare-like plan. $57/month?! WTF! She added it without asking me. As other reviewers have said, this is not a real Verizon store. Run, don't walk, away from here! read more

Hi! I went in this location to get a new phone after mine was unfortunately stolen. Crystaline helped me out and was seriously the shining ray of sunshine. After an incredibly stressful night/morning I was so thankful to have such a kind person helping me out. She was very knowledgeable and actually really turned my mood around. She is exactly the type of employee you would hope to have at your store. I am super grateful for how wonderful her customer service is. If I have any further needs I'm definitely going to make an appointment with her. read more

Lulu, the service representative at this store, is the worst. Unhelpful and rude. As per other reviews, avoid this store. read more

Worst location ever. Appointment made for a Sunday. I arrived on time for my appointment with them, but the store was not opened. I waited for at least 15 minutes and NO ONE OPENED THE STORE. BAD SERVICE. I would give this location a zero star if I have that option on Yelp. read more

Crazy. Hope the service makes up for this. The reseller that was in this space prior to them converting to an actual retailer was a total sleaze. Makes me wonder if anything has changed. 30 minutes and still nobody. I can't keep waiting for who knows how long. Gonna go to another location. read more

Verizon - Hmmm..not sure when this person actually left. Maybe 20 hours? This is on a normal Thursday afternoon, 4/25/19. - Mobile Phones Near Me - San Francisco, California

I WAS looking to switch from Sprint to Verizon and went in to this store a couple of months ago. In particular I want to keep my phone number. The gal in there told me that it wouldn't be a problem as long as I knew my Sprint password and account number. I went in today because I'm getting a new phone fairly soon and some officious guy (another employee deferred to him so I believe he's either a manager or assistant manager) tells me that it's problematic because Sprint doesn't want to give up its phone numbers and you basically have to ask them to allow you to carry over your number. Something I've never heard from anyone. Ever. I then went to another Verizon store nearby and even though they had one other customer they wanted me to sign in and wait for at least five minutes, so I walked away. I then went to an AT&T store nearby and the woman who helped me at first, like all people at all of those mobile phone stores, tried to upsell me. After I told her three times I wasn't going to buy anything from her, she got down to what I wanted. She told me that as long as my current phone was paid for and unlocked (she checked it and it is) all she needed was my password and Sprint account number. And that she'd switched over many people like myself. So basically, the manager or assistant manager at this Verizon store is just an officious toad-brain who doesn't know how to do business and in fact loses business for Verizon...way to go pal! read more

I am writing this review roughly 1.5 months after my father and I bought the Samsung Galaxy S20 Ultra at this store. We were sad to learn that our usual Verizon store at Westlake Plaza is now closed, so we decided to come here since my dad was in the market for a new phone. I should note that my mom and I have been using Verizon for over 10 years now and never had such a terrible experience before. We were helped by Jeroan who honestly seemed like he needed much more training before attempting to close sales with customers. He told us that our current 55+ Loyalty Unlimited plan qualified for the BOGO deal from the two phones, which would actually knock off $1000 since that was the cap. I triple checked with him and another worker (who I believe was the manager of the store), and they both assured that it would not be an issue. I accepted the offer and paid off my previous phone right then and there, costing rougly $190. Later that week, I noticed that only one of our new phones would be receiving a monthly promotional discount that comes out to $500 after 2 years. I contacted Verizon customer service who told me that our plan DOES NOT qualify for the BOGO deal and that only premium plans do. The chat representative offered to switch our plan to a premium plan (Play More Unlimited) so that we could qualify for the other $500 off, and told me that it would save $2.08/month in the long run. Of course I accepted it, it's a no brainer! The next day, I noticed that my bill skyrocketed. I called Verizon customer service this time and she apologized sincerely for all of the frustrations I've had to deal with. She once again clarified that only PREMIUM PLANS qualify for the BOGO deal and that she could only revert us back to our cheaper plan if we wanted, but forego the $500. I had no other choice but to accept that. Furthermore, I paid $341.36 at the store for the two devices and Jeroan told me that it covers the sales tax and activation/upgrade fees. Guess what? I got charged activation/upgrade fees on my account for the two devices. I had to clear this up with the Verizon customer service representative as well. The worst part is that I never even received an e-receipt for this payment. As it stands, I have no idea what the breakdown is nor what I paid for exactly. Though, they do deserve one star for this review because they were nice enough to provide me with a Post Sales Checklist sheet which documented the sale, activation/upgrade fees, and a small line at the bottom stating "BOGO ($1000) DISCOUNT" ..which all turned out to be misinformation. I honestly feel like I got scammed just so that the store could meet their sales quota. If you still plan to come to this store, make sure you're being helped by somebody who actually knows Verizon's policies and deals. Better yet, try a different store. read more

Salesperson lies at this location to pump numbers. Beware. just to update: I still cant make calls through the phone i wanted to switch to. Does it usually take a couple hours? update 2: talked to a friend who used to work for verizon. This guy somehow managed to activate my phone to the wrong number. Lots of headaches... Will contact verizon. Friend says this is stupidly hard to do unless he added a new line to the account. read more

This place is terrible. I had a phone order to be picked up here and the Victra store cancelled my order for some reason. Now my entire Verizon account is messed up - no one at Verizon can even figure out how to fix my account since these guys at Victra screwed up my order. Verizon called the Victra store for me and the person working was not even very nice to the Verizon Customer Rep. Bad customer service and very bad communication. read more

Yeah, I was hungover. So obviously broke my phone the night before. I typically enjoy my Sundays by walking The beach, grabbing some coffee.. etc. Not today. WORST DAY OF MY LIFE. The people that run this place are incredibly incompetent . I waited 3 hours while they tried to help some ppl change their phone numbers. Meanwhile, I say patient. Then decided to pay$300 to switch my phone after 4 hours. All good I my book. Walked away with a new iPhone. Next thing ya know the idiot there didn't even activate it. So I drove back. He said "oh whoops" thanks for your service ya cell phone guy read more

When we arrived at the door it was 5:10pm on a Sunday (3/13). We tried to open the door but it was locked. It should have been open. A male saw us at the door. And he gave us the hand gesture of "I will slit your throat." Not cool. Not customer centric. Malicious. Blatantly disrespectful. Worst store ever and we didn't even set foot in there. read more

Worst customer service I have dealt with. Absolutely no knowledge of the system and absolutely zero support in trying to transfer my line. I was given wrong guidance regarding my account which turned out to be false and misleading. Do not shop here; you're better off buying a prepaid from 7/11. read more

Walked into the store to purchase internet service for my RV. It was clear after less than five minutes that they didn't know what I was requesting. They treated me like I didn't know what I was talking about. In front of me, the male told the female to just sell me an $11 sim card , clearly to get me out of the store so they wouldn't have to do any research or actual work. I was treated terribly in a clearly sensitive manner in this store because the lazy reps couldn't be bothered to know their own products. I am now in another store where they are politely helping me with the new internet service. AVOID THE SLOAT VERIZON STORE. read more

Worst service ever. As a Verizon customer I would expect that Verizon stores to actually provide service. Verizon is already very expensive. The phone they sent me would not said itself up and they wanted me to pay for assistance with setup. This was after I had ordered it to be sent to the store so that they could assist with it and they never alerted me that it arrived and then returned it so I had to have it sent to my house. read more

Incompetent workers and will scam you of your money by distracting you with friendly workers, like Alora Wolf, did to me. Charged my account twice, convinced me to buy a phone case with promises if a trade in of my old phone for money and never followed up, and charged me without explaining what I was being charged. Don't really understand what a "Set Up and Go Plus" charge is and neither did the (extremely helpful) agent through Verizonwireless.com. Called the store back the next day to question why and they said the girl no longer works there??? What BS. Skip the independent retailers like this store. read more

I could not be happier with the wonderful customer service we received yesterday from Lulu at this Verizon location! We went in to get a data transfer from an old phone to the new phone. She took such great care of us and her patience, expertise and friendliness was amazing! Not only did she provide great customer service to us, but everyone else that walked into the store. Thank you so much Lulu for being such a great representative of the company and the reason we stay as loyal customers! read more

Worst Verizon store ever. I'm so disappointed with all the third party stores. I bought a Wi-Fi hot-spot device there. The associate said I can return the device within 14 days. It doesn't work at my warehouse. I only got 0.5MB download speed and upload speed. I spent 3 hrs on the phone with Verizon and they can even fix it. So I bought the device asking for a return 4 days later. Then another associate said all prepared devices can't return. If it works, who wants to return it? I didn't know this was a third party store. Never go this place even. They will only care are sales and don't care about customer. read more

This store is the biggest rip-off on the planet! Not a VERIZON store - only a third party. They charged for me things I did not buy and charged me twice for the $65 glass screen. When I asked to see my receipt, they said they could not give me one! (huh?) Got home and got my email receipt and discovered I was overcharged over $100. Went back the next day to get my credit. Then got my verizon bill and found out they financed my phone even though I paid cash for it! Have to go back again because calling verizon does no good - since they are not really a verizon store! Other customers in the store were there complaining too. While I was standing in line outside the store to go in, people passing by were even telling me it was a scammer store! BUYER BEWARE! DO NOT GO TO THIS STORE! read more

I got some awesome service today. I wanted to get a new phone and everyone here was so helpful. Mike, or I believe it is the assistant manager was the best. The associate Sarah was also very helpful in helping me get my new phone today. This staff is now one of my favorite staff and one of my favorite store locations to go to. They help me pick out the right phone as well as take the time to explain everything regarding my contract as well. I would say this is definitely a class act staff that works here now. While it did take quite a bit of time in order to set up my new phone and get all the cool accessories that go along with it it was well worth the wait. I am extremely happy with my new cell phone. Great customer service and very personable. They understand the products that they're selling which makes getting picking the right product that much easier. I give a big kudos to the manager assistant manager and all the staff for going above and beyond my expectations. read more

Andre at this Verizon store is cool asf. Though my purchase actually didn't work i had a blast in there. Andre knows what's up and he knows what he's talking about when it comes to Verizon. He without a doubt needs a raise. Thanks a lot Andre! read more

Concerning the Sloat Blvd, Lakeshore Shopping Center Store: I can't remember ever feeling compelled to write a Really Negative Review of a business. It takes a lot to get me riled up, but this operation is clearly out of the norm as far as Fraud, Dishonesty and flat out Lying goes. I have filed a BBB complaint against this place, and intend to make it my business to warn others of their sleazy business practices. This store is not a one-off place either. See their BBB profile here: https://tinyurl.com/wdtogqa It all started when I ordered a new IPhone online as a birthday present for my wife. I paid nearly 1000 dollars for it, upfront, to avoid monthly charges. The phone took over a week to land on my doorstep, when it did, it was not in the color I ordered. I called Verizon, they said "visit any Verizon store" to exchange it, "no problem", just don't open the package. I visited what is branded and looks like a Verizon Store on Sloat Blvd in San Francisco's Lakeshore Shopping Center. The Store manager, someone name "Alwan" or something like that, said "I will order the color you want, just bring the other phone in and we will exchange it." OK, fine. I could wait a day. While in the store he offered what he said was a "Free IPad", all I had to pay was the sales tax. I accepted the offer as a truly generous offer, paid the tax and left. When I returned 2 days later to Exchange phones as agreed, the person on duty in the store (not the manager) refused to honor the offer to exchange the phone as agreed 2 days earlier. After an hour or so of arguing with a person who was clearly incapable of authorizing any exchange, I paid for the SECOND Phone and Left the Store, in a very bad mood. I was basically bs'd to death about the exchange policy and agreed to send it back via the online return process. When I logged in to Verizon I was Shocked to Find that the "Free IPad" was going to be billed to my account in the amount of 485 dollars, and there was a 3rd PHONE Line added to my account. None of that had been disclosed or agreed to my me. This was clearly a case of elder abuse, fraud and outright theft. I am going to pursue every legal means to recover my losses and obtain punitive damages for this scam. I also intend to file an FCC Complaint and BBB complaint against this scam operation. Nowhere is there any signage in or on the store that would indicate that it is not a Verizon Store, it is branded with the Verizon Logo on the front, and in the store. I only found out it is some other company here at Yelp, owned by someone calling themselves "Victra". Even the store itself is a lie. Verizon has no business letting this outfit damage their reputation, unless they don't give a crap. They messed with the wrong person. I spoke with a Victra Customer Support Representitive, who was very personable, and helpful. She called the Store Manager and smoothed the way for a drama-free return of the "free 470 dollar ipad" to the store. I still had to arrange the iPhone return on my own, and I'll have to spend half a day on hold at Verizon top Unwind the phone line I never agreed to purchase. If Victra values their reputation, they need to take a hard look at the practices employed by the people they employ at their stores. And in the case of this store, if it were my store, I would broom the whole staff before the sun set on the West Side of SF. If not, then change the name of the Sloat Blvd Store to "Run-Around Wireless", "Where the customer is always to blame for our dishonesty." read more

2-10-2021 want Devon Farris manager to know that Della your rep at the Sloat location was SO helpful! she is sharp, patient, knowledgeable and made my husband and myself know our phones would be properly set up. And she had her challenge with the system crashing- but her determination never wavered, Til she resolved the problem! I am happy to find out that she will be promoted to manager at the Geary st location. Anyone that needs business services - go see Della as she specializes in that! Again Verizon has no idea how lucky they are to have a confident smart woman ready to help! Thanks Della! Debby & Duffy read more

I was in need of a phone. I locked my keys and phone in car at the shopping center and the sales person at Verizon Val helped me call my car insurance to get my car door open. He helped me with the whole process and gave directions to the tow truck guy who helped me. It took very little time from the call to the auto guy to help me with my car, about 20 minutes! Thanks Val and Verizon! Very helpful!! Greatly appreciate your help! read more

After geting off late at work most of the store closed except this store location a guy name Valentin who was kind enought to take in, help me choose the right phone for my father birthday gift customer service was great he stayed until closing to satisfy customers needs. read more

The incompetence runs deep- check out the business response that can't even get my name right. I called the customer service number that the business provided and they told me they would process a refund if I took my device back. I took my device back and the guy at the desk said he didn't know how to process a return but his manager would do it. I left, and a week later when I contacted Verizon to cancel the line they fraudulently signed me up for, they told me they had no record of the return and that I'm on the hook for the full cost of the ipad. This is fraud, full stop. Run, don't walk, away from Victra and the dime-store hoods that work here. read more

This is the best place to buy the IPhone X. Kanwal and his associates offered excellent customer service. When we had a slight issue with the transfer of information He took amazing care of us to rectify the problem. 10 out of 10! read more

Verizon - Mobile Phones Near Me - San Francisco, California

BEWHERE!!! I would highly recommend not going to this location for customer support. The sales person, Andre was extremely rude and disrespect when helping me transfer my old service to verizon. He would talk to you unprofessionally and be aggressive. Also, they only had one sales rep to help customers so I waited 2 hours. read more

This is such a worst store experience. I went to get a new phone for my wife and in regards asked for upgrade options and trade in options. It looks like they are looking to sell lot of their hardware accessories and confusing customers with offer bundles. The sales person also gave a 200$ discount to another customer who walked in and when asked for the same he said its not applicable for me. Such a ridiculous experience. Stay away from this store. read more

I visited this store on 1/1/2017 to pick up an IPhone 10 that was supposedly transferred from their Colma location. I have been a Verizon customer for 10 years and this is absolutely the worst location I have ever visited. I am genuinely concerned that the employees here have access to my personal information. The moment me and my wife walked in, we felt very uncomfortable. There were two employees present who were completely oblivious we walked in. One of the employees was hunched over in the corner with a black hoodie over his head and his expression definitely showed he did not want to be there. Later to find out this employee was the MANAGER. As we initiated the introduction, the second employee assisted us. It was obvious the second employee was somewhat new. Due to a miscommunication between the two locations, the wrong phone was ordered. The "manager" was no help to the new employee or us. It was a good 5-10 minutes before he decided to stand up, take off his hood and acknowledge we need some kind of supervisor assistance. He literally said one sentence without an apology in a very cold manner with no resolution on their part. Thanks to Mike at the Colma location, our situation will be resolved. read more

My phone broke so I ordered a replacement device to pick up here since this store is nearby. The order was placed at 3:30pm and was supposed to be ready for same day pickup. However by 6:30pm, there was no update...and I stopped by to find out the store was closed (Google lists the store closing time as 8pm). And apparently this store is also closed tomorrow! Very disappointing. I would not recommend placing an order for pickup here, especially if you're looking for a timely pick up. read more

I came to the store around 10 a.m. There was one employee and one customer who was seated. I stood near the front of the store and was completely ignored for what felt like a full five minutes. They were speaking but there was no recognition that I was a human or was present. A simple, "Good morning, I'd be happy to help you once I am finished with this gentleman" is that needed saying but that apparently was simply too too much. read more

It's all about Brandon and his patience during COVID 19 ! He was so helpful and patient especially when things got tough around a lot of impatient people . It's been a scare and a real challenge without these days but with Brandon's help I would have be literally helpless during this time of need it affects me more because I'm disabled so it was a big help to have access to Verizon stores . He is such a nice helpful great understanding guy read more