My husband and I went to Victra//Verizon to "consider" upgrading our phones. It was a reasonable task since the phones were over 3 years old. We were fortunate to be assisted by CHAD. He was absolutely the most patient, thorough, kind, and knowledgeable representative. I am all about customer service, and his was top notch. Everyone in the store was extremely friendly and helpful. I highly recommend supporting this location. The entire team was willing to help with any need that we had, and tackled any questions that came up. They conquered the challenge. read more

Daniel was very patient and skillful agent. He answered to all our questions. Thanks Danny.

Janiah is amazing!!! 10/10 super patient and kind and awesome. :) we took like 2 hours and she was super helpful.

Kevin is awesome! He hooked us up with buy 1 get 1 free on the iPhones plus some awesome accessories! Definitely recommend his service to anyone looking to get a phone. read more

Verizon - Mobile Phones Near Me - Riverside, California

I am not one to give bad reviews! But I'm going through a very frustrating experience with them right now, and just don't want more ppl to have to go through a similar experience. Back in December I went to the store looking for a memory chip, I talked to Jason (the mananager) first, and then he brought Peter to help me, he then proceeded to offered me a BOGO deal on the iPhone 8. I explained to him I did not need another phone at this time, and he then went on and on about why I should take advantage of this offer. Long story short, I took the deal, he explained it would take a couple bill cycles for me to see it, but till this month I was still being charged for both phones. I called Verizon a couple times, and it wasn't until this week someone from the store told me that deal was only for opening a new line, They had offered me a deal I did not qualify for, but never mentioned I needed to open a new line. I have been back and forth with Verizon and trying to get a hold of the Jason the manager, but no luck. Thankfully Verizon corporate was able to fix that for me, however still trying to figure out what happened w my traded phone credit. It is just very disappointing the way they try to take advantage of their costumers. I remember clearly asking all of my concerns while I was at the store, and he had a good answer for all, but now they are not honoring any of that. This week has been extremely frustrating, and it has taken a lot of my very precious time. read more

The team at Victra was extremely helpful. They were able to move me over from a personal account to a business account. You can tell that they truly care about their customers. I'll be coming back for future phone purchases and plan upgrades. read more

Store manager Veronica Rodriguez went above and to make sure my wife and I were taken care of. We upgraded my wife's phone, went to the unlimited plan, and bought an IPad. She went over multiple payment options and gave us all the promotions to make sure we got the lowest price possible. She went way above and beyond and made sure we were fully satisfied before we made a decision. I would 100 percent refer family and friends to her and this store. read more

Ok Jan 31 I upgraded I thought I got the best service ever and was very happy leaving this store. Bow a month later I'm realizing I was lied to and deceived. I told the employee helping me (sergio o) that I could not afford for my bill going up he promised me it would not he told me that I was getting a free tablet. Now looking at my bill I have a table payment and a new line added to my account that i was not informed of. It made my bill jump up 90 dollars witch i cant afford. I'm sitting in the store as we speak trying to get things fixed with no luck because its past their 14 day return. But sadly I didn't look at my bill until recently I didn't think I had a need to when I was reinsurer that my bill would be the same. I have contacted customer support with no help at all they are saying it's up to the store to take it back. I have been a loyal customer for years now. And now I get this service. At this point I want nothing to do with Verizon. If you are upgrading or they are telling you about free promotions make sure they show you your bill so you dont end up in thos situation. I wish I could give a negative rateing read more

DO NOT SHOP HERE!! Poor Customer Service. Liars!! I waited 3 wks. For my iphone. They did honor the promotion I was told. Do not trust Diana and Marcos. The wosrt customer service. Disrespectful workers here. Will never go to that store again. read more

In short, I was billed $19.99, $30.00, $13.33, $20.00, and $20.00 and only refunded $19.99. Jorge Villanueva, Luis Venegas, and Veronica Rodriguez were unwilling/unable/unqualified to assist me. I have since closed all Verizon accounts and terminated all services. I recommend the same. By the way, I am a Veteran and switched to T-Mobile and pay $95 for the same plan and even added a line. PS...I don't work for T-Mobile either. Details of what happened follow... I took a jet pack in and got a plan for unlimited data. Jorge Villanueva informed me that the device would not drop to throttled data speeds. It dropped the next day. I called and was informed that he accidentally set me up on the wrong plan. That was yesterday. He said he would call back today at 4:00. It's now 6:00. So I called in and asked for assistance. I was informed that no manager was on duty and no employee can help me except Jorge, who will be back Wednesday. Jorge was unable to assist and asked me to call back after the billing cycle ended to fix the problem. I called. He then asked me to call back when the data cycle ended. I did. That didn't work either, so I escalated my concern to Luis Venegas. He informed me that Jorge was new and was not aware that the data plan he suggested was not available. So I asked for a refund. They charged me $19.99 and $20.00 monthly for line access...but that was just at the store...then I was charged an additional $30 fee and $13.33 prorated line access as well as another $40.00 for the line that didn't work. So since this has all happened, Veronica Rodriguez has assisted in getting my $19.99 and claims that I was refunded the $30, but that never posted either. I was calling and emailing back and forth to rectify the situation for about 5 weeks. Nobody at Verizon or Victra in Tyler Mall was of assistance except for when Veronica got me my $19.99 back. Woo hoo. Still owe me $83.33. So I'm following-up now with my attorney to see what I can do to recover my money. It's not much money, but you should never dishonor a Veteran. We were trained to fight for what we believe in at home and abroad. read more

I had an awesome experience at this store. Peter bent over backward to set up my new phone and to discuss and implement a plan I could live with. He even spoke to a colleague at another store to bring over the color phone I wanted. In all, Peter spent well in excess of an hour taking care of everything AND said I could come in anytime to have HUM installed in my car. I showed up several days later and Jason installed HUM and made sure I was familiar and comfortable with it. These people are so nice, so patient, and just really cheerful and kind. Far and away some of the best customer service I have ever received. Thanks guys! read more

The only Verizon we shop at. They are always so helpful answer any questions we have. The best thing is they have gone out of their way to get the devices we want. From phones to tablets etc...the wait is never long. Very easy and convenient location. read more

Went in just to see what we could do for my boyfriends broken phone and we were eligible for an upgrade and ADAM was really nice and worked with us and we ended up walking out of there with 2 new phones, read more

I purchased what was only the second smartphone I have owned in spring. I took the advice of the salesperson, Johnny, and purchased a Google Pixel 6. It has been a good phone for me. It was a bad time for my old phone to tank with a lot of travel and responsibilities at the time. But it was also a bad time health-wise, so I didn't really want to be in a phone store. I ordered the Pixel. In fact, Verizon didn't have the phone I selected after waiting some weeks, but the message from Verizon did not make clear what my options were. So, I went back. Johnny patiently walked through the process of cancelling the order, which was not easy, and getting me a different color that was more readily available and a case that made the phone easier to find. Besides Johnny, two other employees were also supportive when I came back. I liked that the phone was discussed from a technical point of view so I could pick what worked best for job, friends, and family. read more

Kevin was great! Def ask for him. He gave us great deals, def would come again! he couldve def explained to us in more depth about some stuff and he made everything sound like he was "personally giving us the best deal" but overall he was good. read more

Verizon - Mobile Phones Near Me - Riverside, California

If I could give zero stars I would , made me wait 2 and half hour for nothing , shittiest service , scammers , made me pay off my old phone in order to get new one , to find out they about to jump the protection plan from 45$ to 129$ for no reason , and I'm only upgrading not adding a new line or anything. After all that wait comes to find out I'm not getting a new phone wasted 50$ to pay off my old phone after them saying we can't take card because our Computer is SLOW , and you have to pay cash which Is a lie , waited long time after saying will be done in 20 minutes , didn't get the phone at the end , and when I asked them to get my 50$ back cuz I'm not getting the new phone anymore, they said we can't give you the money back . Definitely done with Verizon never coming back there . Worst experience of my life on Christmas Eve . We pay 900$ a month for all the lines we have . read more

Eddie helped out our family immensely!!! Helped with our bill and even hooked us up with a new iPad and hum! Definitely recommend going here for all Verizon needs! They have great customer service and are super helpful! read more

I went in as a first-time Verizon customer and was assisted by Chris. Our process took a some and he was very considerate of our time and kept us informed. read more

I recently went in because I was considering changing carriers. Chris and Justin answered all my questions and were very patient. I ultimately decided to switch over and couldn't be more happy. The customer service provided by both Chris and Justin was amazing. Thanks!!! read more

Amy provided great help in my phone choices and very good deal options. My only negative comment would be some time not quite understanding her...millennial speak. But she did a good job. read more

Really good customer service from Nira there today. She went above and beyond to make sure my visit was top notch! Kudos to her and her outstanding customer service! read more

Great customer service, quick, informative and helpful. Thank you for your help with my technical issue.

Jasmine was unparalleled! It's not often I'm met with the true meaning of customer service (or better). My young sister was porting her number to our Verizon service, and I was dreading getting it done. Jasmine delivered the opposite of headaches and stress from start to finish. Seamless, knowledgeable, patient... thank you Jasmine. A+++++++ read more

Walked in Daniel greeted me asked if he could help me out and took care of me right away. The process was quizk and easy. Made things a lot smoother when I ran into a couple issues with my phone but he took care of it and I was out of there in no time... read more

Eddie was the best rep i can ask for. Amazing work and so happy with my new phone! He was so patient helpful on which phone to buy. Great guy read more

If you start something at a real Verizon don't finish your business here. It's not a real Verizon store and they will gauge you any fees they can to make a dollar. I was waiting for my phone to be shipped and when it did I went to victra to finish the transfer between my phones. I paid in advance the activation fee and victra told me they were going to charge me another activation fee because my phone was not purchased from them. Really? So I went two blocks away to a real Verizon and they took care of everything at no extra cost. Shame on you victra. I'll never step into your store again. read more

If I could but 0 stars I totally would. This place is so unprofessional i get no greeting when I walk in I wait almost 45mins and they tell me they can't help me. read more

I would leave zero stars if I could, but unfortunately I can't. Purchased a new line and new phone on 1/3/18 because I was told by Patrick that it would be cheaper to pay $20 for an extra line rather than pay off my old phone, so I did. He even went ahead and told me I could also be upgraded to unlimited data for our family plan and also gave me a new tablet at a discounted price. He promised all I would pay was $20 extra. I should have known better than to believe all this. I received my bill, all this was a lie! $400 dollars later I'm being charged 45.99 for each line because of the unlimited. I've been with Verizon for at least 15 years. Never in my life have I been lied to like this! Bottom line don't come here because commission is more important than honesty! read more

Went there today to have a authentication reset while two others were being helped. The two employees seemed to be struggling with their customer service and no one greeted me upon arrival. I waited 35 minutes for help but still no acknowledgement that I was even there. I wouldn't recommend this Retailer as a place to do business. read more

well my name is francisco javier medina united nations command honor guard united states army better than the best always god bless you all!!i i was at the tyler mall riverside california verizon store resolving an issue with my account i talked with the manager mr justin and he got a solution in a matter of minutes !!good job mr justin and the whole staff!!by the way i forgot my sunglasses and when i came back they safely kept in the store thanks a lot sincerely fjmc!! read more

Verizon - The store was great - Mobile Phones Near Me - Riverside, California

DO NOT get fooled into getting a deal for accessories upon a purchase with a phone. BRENNAN BENTON had the audacity to sell a front screen protector for 49.99. The back one for 54.99 and a case for 44.99. Keep in mind the items are of very poor quality. The best part of all is he said that they were on sale. They refused to accept the return of the screen protectors. DONT GET ROBBED read more

I wouldn't recommend this Verizon retailer to ANYONE . I had purchased an iPhone a week ago and it started to have some complications within the same week . So I was adviser by a level 2 Technician from Verizon Corporate to return the iPhone at this location before danger could occur since the device was getting outrageously hot to touch . I couldn't hold the phone to my face or even in my hand and it would send me warnings that the phone was over heating and power down . since she could view my address and for convince and safety to return it to this location. Well Justin the manger at this location had other plans he gave me the hardest time returning the practically new phone . He would not accept it so I spoke with Corporate again and they told me that this location is authorized to take the phone back because if something were to happen while the phone was in my possession I would have a million dollar lawsuit over a $1,000 phone . Justin made sure I went out of my convenience . So I did go ahead and filed a complaint with him through verizon corporation . I spent way to much on Verizon Service monthly to deal with this type of treatment. read more

Jasmine (Jazz) was my customer service rep, she was super helpful and knowledgable. I usually avoid doing these things in person because the reps are constantly harassing​ you with their all their other promotional propaganda but I never felt pressured, just informed of the options at hand. I was made aware of the upgrade fee, that was no surprise, and I knew what I was going to be paying on my next bill, and the months to follow. She explained in simple detail the return policy​, the restocking fee, and the product warranties. Since​ the phone swap and the activation process for the new phone is what can take the longest, Jasmine was so professional and trustworthy I was able to give her my iCloud account information and passwords and she transferred​ and activated​ everything on the ​new phone while I grabbed​d a bite to eat. I left the store with all my stuff transferred, and the phone was in the new case and a screen protector that Jasmine installed as well. I would of for sure messed that up at home had I done it on myself. read more