3 stars but only because Kaden was super helpful and nice to help me otherwise it would be a 1 star because the manager was rude and tried to charge me $40 to help me set my phone up after I was already on the phone with customer service for 4 hours trying to get it setup up almost a week prior because of the holiday weekend also bc of work I was not able to get in sooner therefore without a phone for almost a week. Verizon customer service told me I had to come into a Verizon store to get my government id checked to prove identity and that they would help me get it set up no problem. The manager also said the other stores would charge me as well even though technically a corporate store wouldn't have. Had I never had to deal with the manager it would be 5 stars because that feels shady especially when I was told via Verizon customer service they would help me get it set up and never mentioned having to pay a fee. Anyways thank goodness for Kaden taking the time and caring enough to help me figure out the issue (the pin I was given for our family account was wrong) because I was about to throw my phone off a bridge and drop Verizon completely for feeling like a big time wasting scam that doesn't care at all about my time or just drive my car into the front window of the store... Just kidding I would never do that especially if the other employees were inside but if it was just the manager... (it's not illegal to just imagine things in your mind if you don't actually do it) read more

Agent promised and agreed to the trade in value of $900 per device (there were two devices). I also asked what my new bill would be after keeping my same services and apps, perks etc. and he stated it would be $23 dollars more per month. What happened later, on the bill. 1. I was signed up for extra apps and charged for all of those equating to an extra $90 per month. 2. I only received the $900 trade in for one of the two devices which meant I lost $25 trade in credit every single month for 36 months. 3. My bill was $200 more per month than before. DO NOT believe anything the agent says. They lie and you will pay the price. You will have to read EVERY. SINGLE. Piece of paper before proceeding. read more

I had an issue with my Google account. The Verizon representative sat with me and resolved the issue. Very pleasant and very helpful

They are way understaffed. Bunch of people just standing around waiting. Not sure what they are thinking. People are coming in and just leaving because there is nobody here to help. read more

We've had two outstanding experiences at this store off N. McCarran, north of the I-80. Our account started in Ohio, where everything was screwed up so badly that after 3 calls to the help group, we still weren't being charged correctly. On a whim, we spoke with one of the young men in this store who managed to straighten out all of it. On the second visit, we received an updated Internet router which has better coverage than the antiquated unit from back east. Whatever that means. This location also carrys all the accessories we need for Mrs. E's iphone. The prices are a bit steep, still the people are nice. There's usually a small wait, but they are pretty efficient so the line moves well. 01/25 read more

They are hiding two different activation fee per one device. The store isn't operated by Verizon. When you activate a phone, the store charges $40 and Verizon charges another $40. Also they say free return in 30 days but they will charge restocking fee on each return. When you return whatever devices for example price of $600, Verizon charges $600 on your bill and they will refund later. And if you won't pay for this ridiculous amount, they disconnect internet or phone service. read more

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Arguably the worst customer service experience I've had . This store created an unauthorized account after my wife and I went in there and almost switched carriers . We decided to stay with Verizon but they had enough of our information, and unbeknownst to us they went ahead and processed our account . Fast forward 8 months later and I get a ding on my credit report for a $500 outstanding balance from T Mobile . My "fantom" account with TMobile is now in collections , and not a single person could help me resolve the issue . I went into the store where this all started , and the manager Austin was no help. After I got upset that they couldn't help me , they actually called the police on me . Unbelievable. I will never do business with T Mobile again . He sarcastically laughed at me and belittled me so I called him an idiot , and they called the cops on me . Unbelievable read more

ordered new phones that were to be free with a tradein. The charges have been wrong since January. Ive gone back in several times and when leaving they say they have corrected the issue which was they did not apply credits for each line and are charging wrong rates. Account still wrong. Alex the manager was going to call me on Saturday and still waiting for his call. read more

Waited over 2 hours because rep advised pin reset takes 2-4 hours. He canceled my online order to start an in store order. Went to rep Chrstian at the Sparks location, and he was able to reset the pin in seconds and get my order in less than 15 minutes. read more

When the staff don't want to work they will hide in the back and have you wait for them for so long.

Do not trust anyone at this Verizon everyone here just tries to get one by you, they never tell you about hidden fees and disguise charges as "deals". You will always leave paying more even if they say you're getting a deal. Call the Verizon customer service hotline "611" and they will actually help you and look out for you because they are not compensated by commission. read more

This store will outright lie to you about the "deal" they're giving you until you get your bill and review with Verizon corporate. They offered a "free" modem. I told we didn't need it and sent it back immediately. They're still charging us for it. When I went in to speak with the store manager he bravely stayed in his office and sent an underling out to tell me to go away. STAY AWAY! read more

Purchased a new phone and plan for my brother in law, Alex was very helpful with the information and so patient. He walked us through the plan, phone and process, explained everything in detail. We were very pleased with the service! read more

Please do not go to any Verizon stores unless you find out if they are a corporation or franchise. If they are a franchise, you cannot go to any other Verizon stores. If you try to call the local store number the one on Mae Ann and McCarran,you will get a third-party from offshore and they pretend to be associated with the local store near you, which they are not. They have no idea what they're talking about they will tell you whatever you would like to hear such as. Yes I will let them know that you will be coming by at 1 o'clock, or I will let the person know to give you a phone call how about you could go to any Verizon stores and exchange or refund as long as within 30 days. those are all lies because you cannot. Again, I'm telling you you cannot at the store because it's a franchise you can only go to their store and they will tell you one thing and then lie to you. Thank God I recorded them. His name is Joseph who helped me. There's a girl who has brownish blonde hair, very pale with piercings on her face will be combative when talking to you. She's just rude and unprofessional. Please be careful and do not let them talk you into buying their headphones because you cannot return them once they are inside of your ear.if you're questioning me about their service. Please call them. You will find out for yourself. Make an appointment with the person that you get on the phone and then walk into the store and tell them whatever time and go in whenever you want, and they will pretend that they know that they were expecting you. Please do not let them put anything in your ear. I posted videos for all to see! I ended up with no devices and Joe took $396 from me. karma... read more

Verizon - Joe the salesman at Verizon on ma Ann and McCarran - Mobile Phones Near Me - Reno, Nevada

If I could leave less than a 1 I would. Run don't walk away from this store. I changed phone providers and didn't realize this was a 3rd party dealer for Verizon. Alex the manager, the only way I can put it is, was LESS THAN TRUTHFUL. After numerous trips to the Verizon corporate store and hours of phone calls to Verizon I THINK I might have my issues resolved. Once the dust settles with Verizon I will look elsewhere. read more

Timothy, the customer service sales representative at the Verizon in the Mae-Anne shopping center was so incredibly helpful, attentive, and genuinely considerate the second that I had walked in. Previously, into going there, I was completely flustered at the current phone situation at hand, and Timothy automatically communicated the different solution processes at hand and not only was I able too have the proper services set up for my brand new devices, but he also made sure that I had everything set up properly on my phone via internet! I am very appreciative for his help and would highly recommend him each and every single time! read more

VERY UNHAPPY WITH THIS STORE. We purchased a new phone a new ipad and lots of accessories on a trip to Reno over a month ago. When we got home we found the ipad was opened previously and missing all the cords/accessories. We have called more than 4 times. Our sales rep was ZAC, who was nice and friendly while we were in the store, BUT, after talking to him (and several others) about the missing cords, we STILL HAVE NO cords! He promised to send them out. I have half of mind to return this Ipad and repurchase somewhere else. HE got commissions on us, and now I have to spend more money to get the cords. SAVE yourself the grief, DO NOT SHOP THIS STORE! ALSO: canned response below by "owner" we already emailed, twice! No one replied. Surprise Surprise!!!! read more

First of all, I used to work for Verizon, victra to be exact. I understand the tricks of the trade and I respect the hustle but to try to charge me on the upper hand of 60-70 dollars just for a SIM card? Absolutely not. I even told them I used to work there and to quit trying to pull one over on me but they definitely stuck to it. At this point I looked at my husband and said this is a scam we'll just go to the corporate store bc I'm not going to try to get hustled by these people. As we were leaving the girl said "sorry you feel that way" with a snarky tone. Girl, I don't feel, I KNOW bc I used to be in your shoes and I would neverrrrr try to charge someone so much for just a simple SIM CARD. After this I'll be switching over to ATT which is something I neverrr thought I would say since I worked for AND managed my own Verizon store. Do better. read more

Wow it's always SOO exciting to get a new phone and a new carrier... I've always have had AT&T and the signal was never that great; in fact there was practically no signal in our new home in Reno. My phone was practically dead..I usually wait until it's old before I upgrade because you are locked into these contracts with these servers. We found out that Verizon was our smartest choice, we had a friend at our new place and his phone worked amazing, so there ya go. The guys that took care of us were amazing and very patient and careful with our transfer, we had 2 phones and 1 watch. A shout out to Jaylin and Sid! My new phones battery keeps running low fast, gotta figure that out. read more

Only giving one store because of have to but we'll say it's for verizon itself, not this store and these employees. these people are heartless. if you are in an urgent situation, don't expect them to even to help you. I am in school and had an exam due by mid night that opened up at 3pm that day. when I opened the exam, I wasn't able to verify due to my phone screen being shattered and I guess ithe function had gotten worse. I called customer service to purchase a new phone for pick up. I first had to buy a phone 3 different times and cancel the order and my card was charged 121 3x which was nearly all I had in my bank account. Im a college student and single mother of two under two trying to recover from a domestic relationship and this school is everything to us and if I didn't get the exam in, I would be dropped and unfortunately, I lost my chances in my career today I had dreamed of being an esthetician my entire life and after the last 4 years of hell I finally had made it and due to customer service messing up repetitively, then i drove to the store from INCLINE VILLAGE, let me remind you the store is in mae anne Reno which is the 3rd mistake store it was ordered to and it was too close to closing I couldn't wait any longer so I hopped in my car with 32 minutes on the clock and I made it outside by 8:58 where the dooor was already locked and 3 employees stared at me from inside and shrugged their shoulders as I was explaing everything to them nearly crying and begging them to PLEASE just hand me my order out of my locker than was already paid for. they said they couldn't do anything sorry and I ended up sleeping in my car last night because in the situation I am in, school was what was going to get us out of this situation of being followed every day and not safe in our home etc (we have been in court 6 felonies and he was just released a month ago) and didn't have money to drive down again or stay in a hotel. it just breaks my heart that our country has become what it has. after Covid so many people think they just get to run it and have no customer service, no care for other people, if that were me I would've felt terrible and no way I wasn't giving them their bag. I mean I trult lost it all last night plus an 18,400 tuition in financial aide I now hav to start paying out of pocket. I'm devistated. please do better with employees. we love verison and have never been willing to use another provider but this wasn't it. read more

I needed a new phone after dropping mine in Frenchman Lake. I buy my phone outright so I can choose cheaper phone plans - like prepaid. After waiting 30 minutes for help, and this is after I told the employee what I wanted when I entered, she told me they can't sell phones without one of their expensive plans. Furthermore, even if I did opt for their expensive plan so I could buy a phone, I wouldn't be allowed to pay for the phone completely per their policy. Why didn't they tell me this earlier instead of having me wait? She was nice enough to direct me to the Apple store to buy the phone I wanted and said they would take care of getting my phone connected to a plan that I wanted. After a trip to the Apple store, I was informed that I needed to return to Verizon to get the prepaid plans. In the end, after 3 hours of running around town, I finally got a new phone. I advise you to go elsewhere for employees that are better informed and for less restrictions in buying phones. read more

********Free tablet Scam *** *** lots of scamming if you read reviews Google and here !!! Went in to get the mrs. A new phone, it should have been easy, but the guy helping us with his rude little side kick , kept saying how dumb we would be if we didn't take the free tablet with only a 4 month activation fee of a phone line for the tablet. After wearing us down not finishing our phone set up without the " free " tablet we gave in. Went in today after over 4 months to cancel a line I don't need. Nope, to bad for us. It's a two year contract we never agreed to. And a $ 175 bucks to get out of it ! Lying cheating sales guys ! It's all over Google and here on Yelp. What a scam. I'll be out front of the store to tell all the sucker's going in to beware. Im retired so this will be my new job ! read more

Went to the Verizon store on Mae Anne to see different styles of phones in person. The tech who assisted us was very kind in helping state what phones were in stock and what deals went on. Upon getting the phones and going through setting up a extra phone line she explained that each phone line had a $40 fee to set up the phones and transfer the information from another phone. I asked if we do this ourselves if the fee applies, to which she said she could apply a code to void it. Since it was a Sunday, she explained she was having difficulties obtaining that code and to contact *611 when we got home to have Verizon refund the $160 phone set up fees. I called Verizon and the customer service rep that helped me explained that they don't have any knowledge of the fee I was referring to and laughed that I was trying to get a fee reversed that doesn't exist and he would place a ticket to look into it. I called back 2 days later to look into the situation and was told no ticket existed and the current rep did not understand the fees I was discussing and she was as attempting to contact the store. After a brief pause she advised me to visit the store to further discuss the issue. After visiting the store, the manager assured me that the fee was a store policy to set up the accounts and upgrade the phones and perhaps I misunderstood the tech. I assured her there was no misunderstanding as we had to retrieve 2 of the 4 phones we purchased from another store, so it was impossible for them to even set the phones up. She then went into the back to call her manager. After she called him, she continued to advise that there must be a misunderstanding as that fee is the store policy and the tech explained the fees vs ordering online so I could have the phones in hand. This was incorrect as the fees were not discussed until check out and were stated as fees for setting up the phones and transferring information but would be waived if I took the phones in box home and activated them at home myself, which I did. The manager refused to refund the money again. Had the fees been properly explained I would have ordered everything online vs having another $160 incurred for a misleading charge. I would not recommend this store and would order online. We have been Verizon customers for over 12 years and have never been deceived in such a manner as this. Terrible customer service at the store and online. read more

This place is a joke. They say don't worry I will give you a good deal and then walk out paying over 400 dollars. Had to go back and exchange my iPad case because they gave me a used one!!! Said my additional line would be 10.00 month for iPad and it is 30.00. This girl was sweet, cute and a scam artist. Run the other way and go to a different store. I guarantee you won't be happy. read more

Bait & Switch Tactics! Every damned time I've ever walked into a Verizon store, I've been duped. Will never do that again. When they say something is 'free', it's for damned sure it is NOT! Do not sign any contracts with verizon unless you read it thoroughly. What they say and what is on the contract is completely different. I'll never use verizon ever again, it's a huge rip-off. read more

This place (as all businesses) is here to make money, which means that anyone coming in to purchase something needs to know to question the people signing them up for contracts and new items. Verizon was having a great deal on trade-in values for new 5G devices last week and it was honestly time to upgrade my phone anyway so I stopped in. I called the day before and secured a 10 AM appointment with corporate and arrived at 10 AM the day of. Upon entering, there is a sign at the front of the store saying to check in with their system to hold a place in line and then to head back out to your car until your turn is called. The sign also said that the company is still requiring everyone to wear masks inside which simply was not the case for my visit. No one was wearing masks and they also had people waiting inside the store instead of in their cars so I just chose a seat and sat down at the front of the store without being acknowledged. There were two people working when I arrived and they were helping other customers with upgrades for about 30 minutes before heading to the front of the store to check on us. I told the gal that I was there for an upgrade and already knew what device I wanted. They didn't have the color I wanted in stock and if I wanted to order another color it would be a month before I would receive it so I just went with what they had. I normally wouldn't care but I had just ordered a clear case for it in advance of my appointment. The gal immediately started working out different numbers and tried to talk me into buying the new Samsung watch, which I already had on my wrist so that quickly ended that conversation. She explained that my trade-in value was essentially canceling out the monthly payment on the new phone which was nice to hear but said she had to upgrade my plan in order to "get me the deal".... whatever that means. It only added $7 a month so I didn't press for details after she didn't answer my question directly. She then told me that there would be a $35 activation fee on my next bill which is always expected but then said that I would be paying $250 to get out the door today. I asked her what this amount included since my phone payments would be seen on my monthly bill. She explained that the phone doesn't come with a charger, case, or screen protector so that would all be included in the $250. I then asked her how much just for the phone because I already had the other items at home and she reluctantly told me that it would be about $100 then. I once again asked what that included and she responded that it was for the taxes on the phone and the switchover fee, which is really annoying because I can go into the phone's apps and start the switchover myself, but I digress. All in, I ended up only paying $90 to get out the door that day. I bought a fully protected case off of Amazon for $20 and can get a new charger for $10 if I want from Best Buy/ Walmart/ Target. Once again, just question what they're signing you up for. They're not really doing you a solid if you could save hundreds of dollars getting the items elsewhere. read more

This place sucks. I went in for a new phone and ended up taking home a wifi router that I did NOT want and the person helping me would not take no for an answer he said "I can't let you miss this deal so I'm gonna send it home with you anyway." I should have been more stern with me no but I felt cornered and figured it'd be easy to return once I went in to return my old phone. Verizon has made it nearly IMPOSSIBLE to return this stupid router. I brought it back a week later, unopened because I knew I wasn't going to use it and I told him that too lol, and they said they couldn't take it that I would have to call Verizon myself and have them mail a label to me. Well I called and they wouldn't help me because my mom was the plan holder. My mom finally has the chance to call herself and they sent me an email with a return label that I have to print out myself and drop off at the post office myself. Because they've made it so impossible to return I now am being charged $80 for something I NEVER WANTED IN THE FIRST PLACE. I can not wait to switch carriers. read more

Every time I try and do business with this store, the employees are lazy. They lost an iwatch sale today because they couldn't discuss costs. Also they misquoted the monthly extra charge. Taking my business elsewhere. read more

I walked into the store seeing a woman tending to a customer and a gentleman behind the counter talking on the phone. No one acknowledged me and I stood around waiting to be helped. 10-15 min goes by, still not a peep but the gentleman goes in the back room to continue his conversation. I go to the woman and asked if there was anyone else working there that could help. She mentions the gentleman who I saw earlier but is now hiding in the back room. I'm hanging around looking at their display and gentleman comes out not talking on the phone but still does not acknowledge me. I look at him giving him the look that I'm waiting for help and finally he acknowledges me. I find his name tag which says Elisah. I find out he's the manager running this particular store but his customer service skills is something that needs to be improved. After 2+ hrs from the time I arrived to the time I left, I finally got what I needed (add me to my husbands account & include the new phone to the account). I would have given 1 star but because Elisah finally helped us get what we needed (it took some work on his part), I gave it 3 stars. Had he acknowledged me the moment I walked in even if he couldn't help me right away, I would have made the rating higher. read more

I felt it important to share my experience and warn other of this store of con artist. THIS IS NOT A VERIZON STORE, IT IS A VICTRA STORE. The employees (especially Yasir H) are trained in shady and unethical business practices. And I am not the first person to post about this EXACT PROBLEM, read the other reviews to confirm. The store takes the trade in value of your equipment and forces you to buy accessories to cover the value of the trade in. I asked if I could use the value towards a new phone and was told quickly and definitively "NO". I was told I HAD to purchase $200 worth of unneeded accessories. When I protested I was told it was company policy and I HAD to purchase these items. They also do this once they have your phone and you cannot reach out for help or knowledge. Once my phone was returned to me I reached out to my new service provider and found out that VICTRA IS NOT VERIZON and that I could use trade in value towards any phone. VERIZON explained that that VICTRA IS NOT VERIZON, and this store had swindled me out of my trade in value. Furthermore, when I returned to recoup my stolen money I was met with indifference and treated like an inconvenience. I was refunded ALMOST all my money. They kept $19.99 as a "Set Up and Go Plus" charge that they claimed was non-refundable. As I expressed my extreme disapproval of this fee I was met with "There is nothing I can do, nor is there anything my managers can do." I was swindled by Yasir H (who would not disclose his last name). And while I was asking questions about the trade in and protesting the accessories two other employees noticed but did nothing to rectify the situation. Leading me to believe that the whole store practices these unethical sales tactics. I was told by Yasir the manager's name is Elisha Z (again unwilling to disclose a last name), and am not sure if I believe him. I will be fighting for my money back and reporting this store to the BBB. Let this be a cautionary tale to anyone who just wants to have an honest business transaction. read more

Do Not conduct business with this Franchise Holder. This store is not a Verizon Corporate store. I went to this store 4 times to get my service switched from ATT to Verizon because I am moving to the mountain s and Verizon gets better reception there. Each time I went to the store, I was lied to and told that my phone was locked even though it wasn't. Why? Because the owner wanted to sell me new phones. You see, there's no money for the business in just switching from one provider to another. So, the owner decided that he would not switch me over. That's what I call poor customer service and this young jerk doesn't know how to run a business. He tried to tell me "how it's going to be" and that he wouldn't switch my service unless I bought new phones. What an a**hole. I reported his franchise to the corporate office. Next, I am going to visit the Better Business Bureau website. Like I said...what an a***hole! read more

I went here to get a new iPhone after having problems with my phone. I set up an appointment 2 hours before and they got me in and out within 35 minutes. The staff was friendly, professional and quick! read more

Went to this Verizon after a really bad day with my SIM not working and my debit card having a block on it. Zac was a sweetheart and was funny and was able to waive my SIM for me since he knew I couldn't do much else. Extremely grateful. Great service and good employees! read more

I had a broken phone. I went to another Verizon store in Reno, NV and they said that the cheapest phone they had was $250.00. They told me that I could buy a phone from a big box store. You don't have to do that. The Verizon Store on Mae Ane, in Reno, NV had much more reasonable priced phone available. The manager, Ami and Morgan were very helpful. Ami and Morgan were very helpful and made sure that I went home with a working phone, They made sure that all the data transferred from my old phone to my new phone. I wish someone had told me to get my Verizon phone from the store on Mae Ane, Reno, NV in the first place. I also got Liquid Glass for my phone from them. Thanks, Gayle read more

I have attempted over 1 month, multiple times-appt.'s to upgrade a phone. The phone is at the Victra store supposedly. For multiple reasons and excuses Victra can not figure out how to get my account updated and a previous transaction cancelled. My monthly bill was supposed to be $128.00 and now it is $220.00. I would not recommend this business. This is my first yelp review of any business and hopefully the last. read more

I went to this store in October when my son's phone broke. I ended up getting a phone for both of us and an iPad. They said my new bill would be about $240 a month after initial fees. They fully lied and pulled a scam on me. My bill has been around $340 and I have had two long conversations over the phone with Verizon and it is supposed to get fixed and never does. They said if my son changed his phone number I could get new Samsung phones buy one get one free. It turns out it was add a line to get a free phone plus the promotion was actually over. Now it's January and I'm still trying to get this fixed. I will spend a chunck of my day today dealing with this. I'm really angry. I cannot afford the outrageous Bill's I'm getting. In the past I got all of my new phones through bestbuy and never had a problem. I will never go to this Verizon store again. read more

Stephanie was amazing. She helped me choose a new phone and answered all my questions, didn't rush me into making a quick decision, and was all around lovely to work with. She even offered to drive to another Verizon store to pick up what they didn't have in stock. Convenient location in NW Reno, didn't have to wait to be helped and I left with an awesome new phone all hooked up and with the data transferred from my old phone. Great place to get help with your phone or Verizon account! read more

After paying Victra to make my phone quit dropping calls, it didn't work at all!!! My phone was dropping calls. Verizon's phone support said get a new SIM card. So I paid Victra to put in a new SIM card. (Verizon would replace it at no charge but it would have taken days to get an appointment.) So I paid Victra to replace the SIM card and reactivate the phone. They said it would take 20 minutes to get on the network. Four HOURS later, my phone still wasn't on the network. I was trying to do curbside pickup with a phone that was USELESS! A phone that WAS useable BEFORE I walked into Victra... before paid them to FIX it. Instead they disabled it and hung me out to dry. read more

This place has really picked up the customer service in the last year. They are a third party dealer so of course they're trying to sell you extra things... that's how they make money. Be smart enough to say no. Great people who work here and truly want you to save money with phones. read more

couldn't have had a better guy helping us. Alex was literally the most amazing and the most helpful person that i've ever had the pleasure of working with. we had such a stressful morning with phone trouble and Alex put us all at ease throughout the entire situation, very very grateful for him and his assistance. read more