Why am I with Direct Communications? Will post you pics of speed test later., Scammers those guys…read moreare. Outsourced support agents are mocking customers. Speeds below 1mbps not acceptable. They used to be steady so just less interruptions than Cable one or Sparklight. They lost even that. Barely serviceable speeds. Technicians that never show. Rescheduling technician's visit for 3 (!!!) times. Three service appointments missed than they have the audacity to act like it is not the biggie they will give me fiddy dollaz if I lose 600. Cute. Their model always was do nothing it just works somehow. However their business model is not viable in 2023. Say you came to rent a motorized vehicle and are offered a 3 legged mule as a means of transportation. That is how their speeds and services compare to competitors in the current area.

OMG I have not had so much fun since my dog died. I tried to get customer service to connect me to…read morea person who could send a technician to work on their 50 yr. old lines in my neighborhood and found it near impossible to finally get someone to look at my phone and internet service. I was able to "chat" with a live individual after at least 12 dozen different question rabbit holes and scheduled an appointment. For several years now, heavy, wet spring snows short out the lines and render the service unusable, but was unable to communicate that to the automated customer disservice system. Tech came -- problem fixed. More bad weather 2 days later same problem, only this time I tried a different approach to the problem. Tried to get a tech for phone instead of internet and the process was slower and the "chat" was with someone who spoke limited English; as was clearly demonstrated by their syntax and verb usage. Later that evening my bank contacted me when an overseas customer service company tried to charge my credit card 5 different charges which were not authorized by me (have auto pay on my credit card). Fortunately, my bank contacted me and I was able to stop the transactions before they occurred. Needless to say, today I contacted another ISP and will have it up and running tomorrow, I hope. Whoever thought automating customer service was a good idea should be fired! And, I won't even talk about foreign call centers. This time.

I helped my parents switch to Google fiber because it is cheaper for same/better speeds. I had no…read moreissues canceling with sparklight or bringing in the equipment. It was quick, painless, effecient. The woman that helped me was lovely, efficient and smart. She answered all of my questions with intelligence, compassion and patience. I used sparklight for about 7 months and it was great, no issues and I actually prefer the sparklight app over Google Fiber.

I have the 1 gig internet package and the internet keeps dropping out randomly. Tech showed up and…read morereplaced the connection at the pole. Problem is fixed. Works great now no more dropouts.

Only problem was that installer did not wear a mask. Unacceptable and irresponsible in the middle…read moreof the COVID epidemic, no matter what The Donald does or does not do. Everything else was great: signing up via telephone went smoothly and quickly with no pressure to up-sell, installation was scheduled in the near future at a specific time, the installer called to tell me that he was running an hour late, and the installation went quickly and smoothly. Plus, with DISH I get a great picture better than cable, and at a cheaper price! But, dammit, wear a mask!

We were switching out satellite provider. We initially went to Big Dog in Idaho Falls, who we had…read moreworked with before, but were referred to the Pocatello office. They started out to be responsive and very helpful. They found us the best deal with cash back and arranged for installation. We thought everything was going well and would be as they promised. However, after set up they completely forgot about us. They didn't submit the forms correctly to get the rebate promised. We kept waiting for it to happen. Every time we called about it they said they would fix it. They never did. They finally said they'd split the rebate since it was too late to fix with the provider and they'd just have to pay it. Not our fault they didn't do it right the first time, but I guess we got something. We will never use them again. Next time we will just deal with the 800 number of the big company instead of trying to go local. Very disappointing service after the sell.

this company forged my husbands name--when i asked for a contract with his signature--after a few…read moreweeks they sent me a document with his name forged---he has never gone by the signed name---and he is not legally responsible for anything--i have power of attorney--i was here when the sales rep came-- and we both clearly stated we were not interested--i had already read how they were getting people to sign an ok to dig--when in fact they used their signature to put on a contract--and i told the guy under no circumstances were we signing anything--he even went as far as to say he needed the signature to prove he was there--and we still said no!! do not even answer your door for these people they are liars--cheats and thieves---they ought to be shut down

Ping is always over 60, never a stable connection and constantly drops. Use at your own risk.read more

Absolutely Impressed!!! My lap top had a little "accident" I…read morethought it was ruined. I looked up Galaxy Computers and saw some good reviews. They were not kidding, this business is top tier. They took my lap top, kept me informed of the details and what was going on. So polite and courteous. The timing was great and the cost was the best part. I GUARANTEE I will be recommending them to family and friends.

Super helpful. Fast and Kind. Especially the young man.Boyfriend wanted to swap out casing for pc…read moredesktop and they were super helpful in making sure he was doing it right and showing him it works. Thanks Guys! Even made it look cleaned up.

There should be negative stars for some of these reviews. This company has the WORST customer…read moreservice and their advertising getting a Motorola flip phone is FALSE advertising! You get a phone that's 4 years old and so out of date it's worthless!!! Go with another company NOT this one!

They advertised a Galaxy A23 phone they sent a TCL30z of which I've used this model before the…read morephone had to be replaced 2x & I had to buy 5 separate sim cards. I called & explained to 3 separate ppl I received rudeness no acceptance of fault on them & they refused to replace the phone. They do not care they did not have a disclaimer stating they might send a different phone never reached out to inform now I have to pay to send that piece of crap back at my expense on a limited income they're ridiculous & totally uncaring when they're in the wrong it's totally called misrepresentation or false advertising. No one expects a inferior product when offered a different product. You would expect that they would send the correct thing they stated in their offer but refusing to take responsibility or by replacing with the correct item is false advertising. BE WARNED SAFELINK DOES DECEIVE THE CONSUMER. This is not a Galaxy A23 see for yourself.

We had always on for years and then we had to move a year ago and you can't cover my home we had…read moreto go to rise broadband I miss always on so much. My internet was always on and now every other day I wake up and rise broadband is having problems and I have no internet. I've had such bad luck with rise broadband I only pay 39.00 dollars a month. I am on the phone with them so much they should pay my phone bill

This company has the worse customer service I have ever seen! They dont even want customers!! I…read moremoved into a house that my friend used to live in and he had a router there with some hardware like a satellite dish and a line already ran for the Internet and I found out he had used all Idaho. Well I called to find out what kinda deals they had and talked to a total idiot but she did say they had 5 up and 5 down speed for 35 a month which is pretty good but she said they were waiting on equipment to get in and she would call me back to schedule a time. I never got a call back so I called them a week later and she said "oh I meant to call you" so anyways I just overlooked it which I shouldn't have and I asked if they had a time they could come out and hook me up she said yes but he has to call the technician but would call me right back. I said ok but please do. 4 hrs later after still not receiving a call I called them back and talked to the same person and I asked them what kind if customer service do they have when they can't even call me back!!! She said um well um! By this time I am totally pissed and said what time will your tech be here I just want internet she said that he would be here the next day and that I would just have to pay 150 for the installation and it would be applied towards my bill. The next day the tech showed up and said he just needed the 150 to start the job and I asked him about it being applied towards my bill and he said no it wouldn't be applied unless I signed up for a 1 year contract!!! I told him to go because if already this company is lying to me and not calling me back what hope can I have that my bill will be right or that if I need tech support I will have it? I can't in either!! I ended up going with century link not because of the speed but because at least if I have a problem I will get a hold of someone with integrity!! I would not recommend this place to an enemy!!

Fuzecore customer service needs some work. Their billing staff says I'm behind every month even…read morethough I know I'm current. Then when I try to contact their billing department to get it taken care of, they never return my phone calls or emails. Our system wasn't working for a few months and when I tried to call and get it fixed they again NEVER returned my phone calls. When they did come to help us the charged us $100 per visit. I usually do NOT post reviews, but I want to warn anyone who is thinking about using them as the VOIP system to beware.

From the owner: We specialize in Technology. We are technology consultants. We help businesses utilize today's…read moretechnology. Some of the more popular technologies we help with are: Social Media, Web Design, Application Design, Smart Phones, Voice over IP, Phone Systems, Network and Repair and Maintenance, IT Solutions for businesses, Wireless Connectivity, VPN, Paperless Offices, Electronic Medical Record Systems, HIPPA Compliance, Patient and Client Portals. Our goal is to help businesses be more productive by using technology.

This business is a joke. Took my car there to get a issue fixed with my audio, where the audio…read morewould cut out and they said it was a short in the speakers. Took it in to get new speakers as normal. They cut up the old speakers without my permission, then didn't fix the issue and couldn't put my old speakers back in cus they where cut up. they then tried to charge me $220 plus $50 to hold the appointment. as well as left dings and dents on my interior of my brand new car and refused to acknowledge their mistakes. thru this whole ordeal we where extremely respectful and they where very rude. will not be returning. and don't recommend this business to anyone.

I went in with a custom job in mind for my 97 Dodge Ram. I wanted to bring it into the 21st…read morecentury. Kyle helped with all options and selected the very best unit for my tastes.. Kyle and hIs team did not disappoint. They customized it so well it looks factory! Just what I wanted! Job very well done!Customer service was excellent. They knew exactly what I was looking for and made it happen. I can't say enough good about Sound Source! I wouldn't go anywhere else!!