Haven't been here in years because we had a terrible experience but we went back today and talked with James Lawson about upgrading to new phones since our contract is ending. He was AWESOME! He was knowledgeable and personable. He actually listened to and addressed all of our questions. He didn't try to force any plan or phone on us. We didn't buy phones today because we want to do some research on the few different ones we liked but we will DEFINITELY be back in the next few weeks to buy them from James. read more

Absolutely horrible customer service, both employees would not listen to issue. They were very rude!!!! Would never recommend that anyone go to this place. If I could leave less than a star I would. Absolutely pathetic!!! read more

After having been with Verizon for 17 years, we decided to switch to Consumer Cellular for a much lower price. Our frustrating experience was a surprise charge of over $270 from Verizon. The rep from Verizon misled us and he is no longer employed there. I have called their "so called" customer service folks and have been told three times that someone would get back to me. Today while waiting to be transferred to a supervisor, the line went dead. What a surprise! It seems that after being a customer for 17 years we would have had a little more effort to solve our concern. Never again will I use Verizon. read more

Too greedy and high priced. Use Consumer Cellular instead. I pay half the cost Verizon charges and I have two lines. About $35 FOR TWO LINES!! read more

And we believe people change and try to hope for the best. Absolutely done with this location. Today I decided to surprise my wife with purchasing her a new phone and Mr Stuart verbally assaulted us at this location in our underaged daughter's presence. I take it they do not drug test belligerent employees he acted like an aging tweaker and I am not talking about long hair or earrings, I am friends with some people who have neck tattoos. We are talking about his facial expressions, tone of voice and demeanor. I do not equate professionalism with being cleanly shaven. In fact I find long hair cute on either men or women of course if they take their time to wash it regularly which was obviously not the case here. I gave this store like 11th or 12th chance, but that is it. Stuart acted plenty disappointed he can't talk us into a higher tier plan, or to pay $29.99 for his unique and extremely marketable copy/pasting skills, that he had spent years if not decades on sharpening and bringing to perfection, but we mostly use phone for calling and texting and not like Verizon invests too much in updating its towers in American Falls area. Mobile speeds and reception are way modest all the way to Mountain Home. I get it, Stuart is 30+ and having base salary of $10/hr pay plus commission is tough at times, but waiters at local restaurants have even meager base income yet any of them who is polite and attentive to our needs always gets tipped generously. Nobody cares how much you know, unless they know how much you care. Only tip for Stuart that we may offer is: find a real job (dude you are like in your 30ish! time to grow up) and stop scamming customers hoping to get commission. He just gave us a phone in the box (allegedly blue), wife opened it and it was of the wrong color. We wanted it adjusted. Reasonable demand. By that time he ran away and already grabbed another customer. Heavy built guy with a pot belly and a beard who stated he is a manager James I think was on the name tag treated us poorly after we asked him to show us the picture he showed us before where my wife picked up blue phone as the one she was given was clearly white and not blue, which is false advertising at its finest. Verizon can afford to hire at least few agents that are not colorblind. We use our phones for few years before discarding them so it is reasonable to be able to pick the color of a thousand dollar device. The decent manager would have politely offered my wife to rectify the issue and pick up a different color, that was all she asked as the one brought to us differed greatly from what she picked initially. My wife was visibly upset about his and Stuart's reluctance to do anything. Big bellied manager stated if they let her pick up different phone there would be a $50.00 restocking fee and Stuart came to us showed us his 3 ugly fingers and told my wife she has 3 seconds to change her attitude and facial expressions even though he was the one who had been acting like a dirty punk. Counting with his fingers. Yep, that pathetic. Nobody came to prosperity by spending money they don't have on things they do not need. We do not use our fingers for counting. Since Stuart used his preferred 3 here are three ideas for him to consider on his specific pass to progression: 1.Being a cashier at Walmart, a burger flipper at McDonald's, or a rep at a Verizon store shouldn't ever have been considered careers to sustain livelihood with, these really should be college kids looking for some cash or retirees looking for some extra coin. 2. Overpaying 3+ times for an exact phone case offered in US for $15.59 never made anyone smarter or healthier. 3. Smirking or laughing at customers who just bought a thousand dollar device made in China from you is a perfect example of bad judgement. He who laughs last, laughs best. Pathetic clownship has no place in a decent brick-and-mortar store. Felt like SLAP IN A FACE TO A LOYAL CUSTOMER. Is it customer service poky-style? Is FMC that toxic? Go figure. He is the one who should count his blessings here we are well aware about how to count money and where not to spent any from now on. Honestly I was tempted and took me great deal of self-restraint to not to do anything undoable, but I figured pathetic weasel is not worth a penny with a hole drilled in it. He treated my wife poorly just because we drove from small town and there was no comi$$ion in it for him, but my wife makes few times more than he does, manages a team of a few people and always treats patients no matter how wrong they may had been with respect and empathy (look it up in dictionary, useful quality in customer service). If a company was decent at least an official apology would had been offered and we would had been given an option to pick the same device of a different color. We opened the box in their presence. read more

Verizon - If you buy 2 from Stuart for $50 on 3rd one he will offer 5% discount. - Mobile Phones Near Me - Pocatello, Idaho

I have had no cell phone service for the past three weeks. Hours spent with On Line customer support. All they did was try to sell me something. Finally went out to the Verizon store in Chubbuck. A young person named Tyra had the damn thing up and running in five minutes. Don't waste your time with the morons at on line tech support read more

Zero stars if I could. Nobody wants to help. If you have a problem, good luck. Pass the buck and make you call Verizon.

Useless. Four greeters. Two people actually working. And who knows how many in the back. Zero help. At one point I had to ask them to answer their own phone! We were expecting the call and it had been ringing for about a minute without any of the four greeters even pretending like they were going to answer it. Mind blowing to think the employees at a phone store have no idea how to answer a call. Felt the entire time like I was inconveniencing them. If no stars was an option, this store would get it. Skip this garbage of a location and go the the one on 350 S 4th Ave. they are far more helpful. read more

My experience was fine until I was helped by an associate by the name of Lexi. I have never experienced such a rude, inconsiderate, and unprofessional employee... ever. Went to leave and she literally screamed in my face in front of everyone in the store. So embarrassing. This was all because I asked her to double check the back looking for my phone that was being fixed. Won't be returning to that location any time soon. read more

I've had numerous issues with the local Pocatello Verizon. I continually receive fluctuating bills, not the amount Verizon and I agreed upon. Because of this, I make phone call after phone call to the store, only to be put on hold or transferred. I am not exaggerating when I say this happens EVERY TIME. Not to mention, the customer service representatives are rude, and very inconsiderate. I feel like they do not care, as they do not take the time to gain a full understanding of why I am calling. They never let me explain, and repeatedly talk over me. It is extremely frustrating, as I pay a lot per month for Verizon services. Today I called in reference to my Verizon services not working properly on my phone. I am unable to make a phone call, receive or send any text messages, as well as use my data. I either have 0 bars, it drops my calls, fails to deliver messages, or occasionally it will say "NO SERVICE". Leaving me unable to use a phone I pay to use! I have made several phone calls, trying to find a customer service rep that will take the time to help me. I have been transferred 3 times, and put on hold twice. The level of customer service at this company is unacceptable. I have been a customer with Verizon from the beginning, 10+ years! Not to mention my account is in good standing, and has always been paid in full each month. I normally do not post a review for any company, as I typically do not care that much. But Verizon made me a very upset customer today (and in the past few years), and I feel everyone should know the level of customer service this company provides. read more

If I could give zero stars, it would have been my first option. My friend simply wanted to exchange her phone for money (be reminded we SHOWED the manager which phone she meant) and we sat for 45 minutes on the floor (no seating room) and watched The Office off of my other friends phone (it's AT&T so it worked better *roasted). They told us they didn't offer that exchange anymore after we sat and SHOWED them the phone. You could say we're salty. read more

Jana was the best today in assisting us with all our updates and purchases! Ask for her if possible she is awesome!!!

Went to verizon and exchanged a phone, then changed my mind 3 days later, however the traded in phone was all ready gone and not able to be returned to me. So I either had to buy a new phone or find an old one to use. So it is not really a 14 day return policy as you cannot get your trade in back. Sounds like a gambit if I ever heard one, when they say sure think about it and if you change your mind bringit back. they do not tell you to bring it back and bring another phone with you so you are screwed. However Halie at Verzon went above and beyond to take care of us. She did a great job of making it right. Thanks! read more