I love Hobby Lobby. I don't like Andi.
Andi is (shockingly enough) the customer service manager, and she's been my cashier about three or four times, and each time I walk away bewildered by her dismissive attitude and feisty behavior. Not long after Hobby Lobby opened in Pocatello, I excitedly walked through, picked out a few items, and made my way towards the checkout. Imagine my disappointment when the cashier (Andi) acted as if I was a small child, running through and knocking down displays, when I was merely trying to purchase a few, simple items.
Flash forward a while later.
Me and a friend each fill out a application (because I go there so often I may as well work there) and she asks to turn hers in, so a manger is called over and takes it. I come back the next day to turn mine in, and I have no other choice than to walk the dark path to Andi's register. I ask to turn in my application, and she tells me "you know we're not hiring right? But I'll take care of your application." No manager was called over to take it. (Sure hope she didn't shred it)
Now here we are today.
Pottery pots are on sale, so a grab some and later make my way to the checkout. And the only register open is Andi's. Yay. So she rings up the pot, and doesn't notice that it's on sale. So I kindly ask if those certain pots apply to the sale, and she snappishly says "Don't think so but I'll check." They were. Then she gives me my new total with the discount. I bought another item I could use the 40% coupon on, which I've had out and pulled up on my phone this whole time. I say that I have a coupon, and she looks at me and says as if I've now messed up the whole system and everything is ruined, "You need to tell me that before I hit the button." Okay... but I don't work here and I don't know that. I'm sorry if I'm making your job unbearable by coming in and spending my money here, but please don't treat me like a idiotic inconvenience.
I've considered leaving a review or tip on Andi each time I've had her as the cashier, but I've wanted to show her as much grace as possible, but this is ridiculous! She doesn't even try to be nice, and I can't imagine she's just that way towards me. I've given her no reason to treat me the way she does, each time she's been rude and dismissive, I've waited until I'm out to the car to express my feelings about her attitude. SOMETHING NEEDS TO CHANGE. Why is she the customer serve manger? Who does she know that she got the job she has? read more