Will in the flooring department and couple other helpful dudes are the only reason for the second…read morestar. Not well organized store. Items are often misplaced and if you are lucky they are somewhere in the same area. Still wastes plenty of time I check on-line if item is available and bay and aisle number not to wonder for 20 minutes trying to find it. After spending thousands of dollars on materials and tools last half a year or, perhaps tens of thousands of dollars on parts and pieces over last decade including appliances and installations I'd assume that I may had earned the right (or was it the privilege pardon my French) to be treated like somewhat valued customer or anyone close to it. Guess not yet, perhaps never. Gal answering the phone was extremely condescending. All I asked was to fix their "Clearance" price on-line if she is unable to honor it. She did neither. Just interrupted me while I was still talking, wished me a good night and hung up. Ok. There are few other stores, not many if you prefer to actually grab your items not from Bezos-Mart, but they are still there. Being polite is not expensive. Showing empathy in customer service environment used to be considered a virtue unless you are affiliated with Verizon. Oh well...tis what it is. Appliance quality also went down. Fridge from 2015 served almost 10 years before needing minor repair, the one from 2025 barely lasted 6 months and although it got fixed under warranty it took almost 3 weeks, few days for initial show up and to diagnose, then time to order the part and then come back to install plus 2 fool fridges of wasted/thrown away food in less than a year. Think hundreds of dollars. Maybe it is not me it is them ;).

How is a gal alone to buy heavy things. There are no employees in sight, and every heavy duty cart…read morein the whole store is loaded with crap.

I took my father-in-law here to try to find some plastic pipe for a vanity. Another customer was…read moreahead of us and I could hear the conversation between him and the Standard Plumbing (SP) guy. The customer was obviously annoyed because the fixture he was buying didn't come with everything needed. The SP guy was nice throughout the exchanges, simply letting the customer know what was needed and letting the customer vent. (The SP guy doesn't control what comes with a product, so why shoot the messenger?) But he *was* helpful to let the customer know what else was needed to complete the job at hand. Very professional, patient, and nice. Another SP guy came out from the back and proceeded to help us. My father-in-law asked a bunch of questions but got stuck describing the problem he was having with the pipes. The second SP guy was just as nice and patient as the first. He answered every question and even took us over to the aisle where the products were and used new drain parts to help my father-in-law visualize and describe what the set up that he was looking to fix. Cut to the end-- the guy helped us get the parts we needed and the repair we did was successful. The parts were not outrageously expensive, either, although plastic is usually pretty cheap. Full Disclosure: these guys are like day versus night compared to the SP guys who worked at the SP store where I used to live. Definitely worth patronizing the Pocatello store.

Great Kohler showroom. Lots of products to see including Kohler, Moen, Delta, Grohe. Standard…read morecarries many other manufacturers. They are also a full line wholesaler that has products to help with many home improvement products. Store had moved to a new location 3333 US-30 Pocatello ID. Great store!

I called a hour ahead to ask for a 4xlT sweatshirt they said they had them and when I got there…read morethey said they thought I said 4XLT I said no I said 4XLT many times not very happy won't be back.

Went to the online site for a knife. Seems that the CEO Tom Yearsley like to discriminate against…read moreCalifornians. See red typing on picture. He claims it's because of the 1985 prop 65 clean water act. How you may ask? Well I did ask....here is my chat C-A-L ranch stores CEO (6/2018)Tom Yearsley decided that his stores started in (10/2018)won't sell any products to Californians. As you see in red. He is citing 1985 Prop 65 clean water act. Now the interesting part is, The corporate located in Idaho with stores in Arizona, Oregon, Nevada as well Idaho. Doesn't manufacture (my example photo) Gerber Knives (manufactured in Portland Oregon) How would this have anything to do with California clean water act of 1985? I did chat with a person, and the last ending paragraph directs me to make purchases on their website...which I'm not allowed to....I don't know what kind of political thoughts the CEO has, but if he's conservative then he punishing all of us conservatives, and if he's liberal, than he's punishing all of the liberals. In any way you look at it, both sides of the fence this guy is wrong and discriminating against a whole state....here is my chat log... You What does prop 65 have to do with selling knives in California? Quinton Hello, Thank you for contacting CAL Ranch. One minute while I check on this for you. Hello, I can send you a link with the information if you would like. You The clean water act of 1985? These knives are made in Portland your stores are in Idaho, how does this translate to clean water in California Jennifer Honestly, I have no idea. Our CEO has stopped all shipments to CA You Is it just knives or all products Jennifer All products I am really sorry I am not sure where you are in CA but we do have a store in Yuma AZ and one in Carson City NV also. Not sure if you are close to those or not. You So us Californians are being punished? For..... Jennifer I guess the laws your state passed. Sorry! You What is the CEO NAME please? There is nothing in our laws that prevents from selling or buying knives.. Jennifer Our CEO's name is Tom Yearsley You When did your store stop Californians from buying? Jennifer I believe it was the end of October, but I could be wrong about that. Is there anything else I can do for you? You Obviously not, since you're not allowed too. Jennifer I do apologize. I hope you can find what you are looking for somewhere in CA Thank You for contacting C-A-L Ranch Stores! Don't forget to sign up for C-A-L Ranch VIP for exclusive holiday savings at https://www.calranch.com/cal-vip! Have a wonderful day!

Customer service was amazing. Wayne went above and beyond helping me. One of the best experiences I…read morehave ever had in any home improvement store

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