This is a great local business. They offered great customer service even after the original sale…read more The employees were helpful, knowledgeable and went above the call for me with service.

So I had a phone emergency and needed a phone. I came in and was able to get a phone for a…read morereasonable price and great quality. The customer service was top notch too. Michael the store manager was about to close but stayed open just to make sure I got what I needed. He even placed a protective cover on it for me free of charge with my purchase. If your phone is broken, or you just need to get set up with a phone at a reasonable price, GO HERE!!

We purchased a brand-new Whirlpool front-load washer and dryer set from Pocatello Electric,…read moredelivered on 12/17/2024, because we wanted to support a local business. Unfortunately, this experience has been extremely disappointing. The washer became inoperable around 5/5/2025. A technician came out on 5/12/2025, ordered parts, and left. The washer was finally fixed on 6/3/2025. We experienced another issue later in 2025 but were able to get it working ourselves. Then, around 11/18/2025, the washer failed again--this time locking a full load of laundry inside. That load has now been trapped since mid-November and is very likely producing mold, creating an additional health and sanitation concern. We called Pocatello Electric repeatedly on 11/18, 11/19, and 11/20, but were told they were too busy preparing for Black Friday to address our issue. No solutions or alternatives were offered. It wasn't until 11/25/2025 that Mr. Appliance came out and ordered parts. Between 11/25 and early December 2025, Pocatello Electric finally provided a loaner washer and took ours back to their warehouse--but only after my husband physically went and stood in their showroom demanding help. This option was never offered during our many phone calls. On 12/15/2025, Mr. Appliance informed us the parts had arrived. Due to a misunderstanding, they believed our washer had already been exchanged and returned the parts. When I called Pocatello Electric on 1/20/2026 to check on the repair, they didn't even know parts had been ordered and seemed confused that our washer had been taken to their warehouse at all. At this point, I've had to take our family of five to the laundromat multiple times, and we've only been able to use our washer for about 9 months out of more than 13 months of ownership. Despite the washer being taken in for repair within the 12-month warranty period, Pocatello Electric now refuses to pay for the repair because the warranty has technically expired--while the machine has been sitting in their possession since November. Yes, Whirlpool bears responsibility for a faulty washer. But Pocatello Electric is absolutely responsible for the poor communication, lack of follow-through, and disregard for their customers once the sale is made. We tried to shop local and support our community. We will not make that mistake again.

Got a great new stove that had a problem. Mike, in spite of my husband being a butthead, got…read moresomeone out to fix the problem in a heartbeat! Many thanks.

The owner of Sound Source came to my office, gave me a quote, and assured me that the upgrade would…read morebe easy and sound great at a wonderful price. The next week when the technition came to install it and was unsuccessful he left the equipment and an invoice that was much higher than the original quote. Five months later the technition came and picked up the useless equipment and Sound Source sent an invoice for labor! The equipment was never installed or used. I have contacted the BBB and will NEVER go back or reccomend Sound Source to anyone. To charge someone for an unsuccessful install after giving quote AND having the never used equipment returned doesn't even make sense! I could not be more disgusted with everyone I delt with at Sound Source and will continue to share my experience I had. Thank you for reading my post and please be careful of snakes!

This business is a joke. Took my car there to get a issue fixed with my audio, where the audio…read morewould cut out and they said it was a short in the speakers. Took it in to get new speakers as normal. They cut up the old speakers without my permission, then didn't fix the issue and couldn't put my old speakers back in cus they where cut up. they then tried to charge me $220 plus $50 to hold the appointment. as well as left dings and dents on my interior of my brand new car and refused to acknowledge their mistakes. thru this whole ordeal we where extremely respectful and they where very rude. will not be returning. and don't recommend this business to anyone.

Great salesman Todd Dixon!! Bought a washer and dryer from Merlin's. Answered my questions and…read morehelped explain questions I had. After going to several other places I came back to Merlin's and was able to decide on what I wanted. Had a longer warranty than other places in the area. Leo & Derrick came and installed them and did a Great Job !! Thanks for all the Great Service we received.

After purchasing our 3rd set of washer,dryer sets we have been very diss.apointed with G E and…read moresupport from merlins. After 6 service/repairs on dryer,and complaints about problems with washer, still waiting for solution. Last service call 2 weeks ago was told we would be contacted for next steps. Called troy yesterday and was. Told je doesn't take care of service any more. I'm surprised at the patience my wife has had with these results. What you are doing is not working. Every wash cycle I hear her cussing crash and banging of out of balance loads. She is ready for another try at new washer, dryer. E. Fred pein

Absolute rip off. They suck the shit out of you and throw up all over you. We get charged a…read moredifferent fee every month and when I go talk to the manager, she promised to take care of the problem but doesn't. They charged late fees when I'm on automatic payments.???wtf is that??? I called them to give them a new card number, come payment day, they charge the OLD card, then charge me a late fee for declined OLD CARD!!! How fcking stupid and crooked can you be??? Please!! If I could give a big fat ZERO I would.

What an incredible store! They have everything needed to set-up my home in Idaho. Ask for Kerri,…read moreshe is awesome, and made everything so easy for me to find what I need. HIGHLY RECOMMENDED!

Gave me the discount online due to computer issues , great guys to work with . Thank you for my new…read morebattery X2

Very helpful associate during a crisis of the loss of battery power from our solar panels. Walked…read moreus through options, offered recommendations and supplied us with exactly what we needed. We were panicked travelers on a first long outing and this was Day 2 of a 2 week cross country trek. Thank you for the knowledge and genuine advice. We appreciate the integrity behind the options. He could have almost sold our desperate souls anything but kept it real.