Part of the "deal" in purchasing was that an oil leak that the truck had would be fixed. Not only…read morewas it not fixed, but their go to mechanics made it worse, broke the valve cover never put in a valve cover gasket but used silicone, and silicones the crack in the valve cover. They should have also replaced the o-rings on my coolant lines when they took my turbos off to "fix" my valve cover leak ( which was actually the vacuum pump going to the brake booster) so my coolant lines went bad, I had a never ending coolant leak, and an even worse oil leak... but $4387.01 out of pocket and I have a nice truck. Be careful with these guys.

Just moved to the area and was looking to buy a car. No one came to assist me when I pulled into…read morethe lot. When someone finally came out, he was very cold and clearly had no interest in helping me. Then I got told several lies, including that as a first time car buyer I had to put 20% of the payment down. The guy then told me since I hadn't been working at my job for more than 6 months it would be impossible for me to buy a car. I was confused and went to another dealership where they told me that I was lied to at Dependable Auto Sales. I was able to get a great deal on a car from that dealership that same week. Not sure what is going on at this place but it isn't good business. Do not go here!

SCAM ALERT11 UPDATE:…read more Steve Allen the Investigator with Idaho DOT said this fraud is originating in Panama and the authorities there are involved. Steve can be reached at 208-241-5676 ****DO NOT WIRE ANY MONIES TO THESE PEOPLE!**** There is internet and wire fraud money theft going on with your customer with bank account 026-042-1797 Routing # 063-104-668. Kenneth L Maland Old Town Car Factory, Inc www.oldtowncarfactory.net 600 Main St Pocatello, ID 83204 208-419-3803 oldtowncarfactory@gmail.com This person is claiming to be a auto dealer in Idaho. Has a web site and everything looks good. We are under contract to purchase a Tesla. Some things didn't seem right so just before sending the money to his account I checked him out. Here is what we found out: 1. His dealers license was suspended last year. Verified by Susan Idaho DOT licensing Dept. License #1608-0 Call 208-334-8681 He also put fake phone numbers on the dealer license that we requested to verify he was legit. 2. There is a completely different business in the location now. Not Old town car factory. Now there is One Stop Auto there. Speak to Mike 208-233-7000 he says several people have called in about this and that it's a scam. 3. This person claiming to Ken Maland may not be him and someone who stolen his identity. 4. We were financing the car through USAA and the only reason they did not sure the money was that they have another customer who bought the same car with same VIN and the dealer was paid but the customer never received the car. 5. He states his bank is Regions at 501 W Broadway Rd, Idaho Falls, I'D 83402. But that is now closed formally a Key Bank location. So this person bank account must be frozen and not to receive anymore wire funds. We have no idea how many people are being taken for their money. Please contact me with further questions. If you have been scammed please contact the FBI as soon as possible.

Car Scam - stay away…read more Contacted Old Town Car Factory for a vehicle, we negotiated a deal, I wired money and never heard back. Financially disappointed.

Looking for a truck is a lot of work. These folks know their stuff and are very reasonable. Even…read morethough they're used and all sales are "as is" they stand behind their product. Needed a 4-wheel drive repair three months after buying. They really took good care of me.

From the owner: We sale used, new and rebuilt vehicles. We also occasionally have RV's, boats and motorcycles…read moreavailable for purchase.

I had an outstanding experience purchasing my 2020 Ford F-150 Raptor from Courtesy Ford in…read morePocatello. I drove all the way from Los Angeles, California, to buy this truck, which was definitely a little stressful considering it was a significant purchase and a used vehicle. From the very beginning, Nick Holly made the entire process easy and gave me the confidence to make the trip. Before I left California, Nick was kind enough to put the truck on hold for me so I wouldn't have to worry about it being sold while I was making the long drive. That simple gesture meant a lot and showed he genuinely cared about making the experience as smooth as possible. When I arrived, the truck was exactly as advertised and in pristine condition. Nick was honest, professional, knowledgeable, and never made me feel pressured. He answered all of my questions, communicated with me throughout the process, and made sure everything was ready when I got there. I'd also like to recognize Curtis Scott the Finance Manager. He made the paperwork straightforward, explained everything clearly, and had me in and out quickly without any pressure or surprises. Buying a vehicle from out of state can be intimidating, but Courtesy Ford exceeded my expectations. The honesty, professionalism, and customer service I received made the nearly 1,000-mile trip absolutely worth it. I highly recommend Courtesy Ford, and if you're looking for a vehicle, ask for Nick Holly. He went above and beyond to make this one of the easiest and most enjoyable vehicle purchases I've ever had. Thank you again to Nick, Curtis, and the entire Courtesy Ford team!

I recently purchased two Ford Mavericks from Courtesy Ford, and both transactions were excellent…read more The salesman was friendly and made the process straightforward and hassle-free. If you're considering buying a car from Courtesy Ford, I highly recommend it. However, I would advise against getting your car serviced there. I took my car in for two recalls and key programming. One recall required simply plugging the computer into the car, while the other involved removing the interior panel and installing retention clips. When I received the car, the warranty panel was not installed or removed correctly. The technician neglected to check his work or use the appropriate tools for the job. As a result, I had scuff marks on my plastics because he used a flathead screwdriver to pry off the interior panels instead of the proper interior plastic removal tool. I notified the service department the next day and drove in so the service advisor could take photos of the issue. It was a Saturday, and the advisor informed me that he had sent an email to my service advisor with the recalls and that I should receive a call the following Monday. It was about an hour before they closed, and I hadn't received a phone call. Frustrated, I decided to write this review instead. I have the tools and knowledge to remove and install the panel correctly, so I don't want to take my car back to Courtesy Ford for them to mess it up again. I simply want an acknowledgment from Courtesy Ford that they need to be more professional and adhere to a higher quality standard when working on customers' cars.

Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

I had the best possible experience at Phil Meador Toyota!! I brought my '02 4Runner in to get the…read morewindshield and suspension checked out, but was also curious about a number of things going on with the car. I had unknowingly scheduled an incorrect service given these concerns, but Kim was able to get me on the correct schedule right away. Kim was so great!! He took the time to hear my concerns, laid out a number of very affordable options, and talked through some things with me which made me feel very comfortable with my decision. The whole staff was warm and welcoming, the waiting area rivals the coffee shops/cafes in the area, and the warm chocolate cookies were the cherry on top. I honestly would love to just use their waiting room for work... haha. 10/10

If you're in the market for a new car....go see the folks down at Pocatello Nissan Kia. Nissan…read morebuilds some great vehicle these days and beats Mazda, Hyundai, Honda, and Toyota for price, style, features and quality. We love our new Rogue. The guys working the showroom floor are professional, and knowledgable.....without being the typical car dealer pushy or annoying. The only way they lose a star from me is when it came to signing all the paperwork. Man that process takes a long time. We made a straight clean purchase, no trade in, used their financing. I have perfect credit and had all documents and info at the ready. It still took 3 hours to sign and drive. I had the car insured with a five minute phone call, 30 minutes into the process. There has to be a faster way to buy a car. This is my 3 new car purchase, the time issue is typical, but if somebody doesn't dock them a star every now and then it'll never change. Other than that it was a great experience.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.