Our truck broke down in the middle of our road trip from California to Idaho…read more I stopped at autozone for help and CHASE was very helpful. Customer service was way beyond than what I expected. Thank you again Chase for all your help knowing we were out by ourselves with no family around. We are back up and ready to continue our family vacation. God Bless you!

I ordered a part for my car and they told me the price and I had to pay even MORE because the clerk…read moredidn't tell me about additional fees. I could have paid the SAME price at O Reilly's for a LIFETIME warranty on my part!!! I'll NEVER go thru this store AGAIN!!!! I didn't even receive an apology.

Night and day difference between service at O'Reilly and other local auto parts stores. The staff…read moreare very helpful and knowledgeable. I'll gladly drive further and past other auto shops to send my business to O'Reilly.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Well I have to thank the people at Advance Auto Parts for having the piece I needed. Even though it…read moremay have been a simple part for most it was necessary for my trip whilst I'm driving through Pocatello on my way to Reno. So I will say the store is extremely clean, just looking around everything seems to be stocked, and stocked well. All the tools you might want her there, so even if you're on the road and need to fix something it's all right there waiting for you. Oh yes and thank you for sponsoring Courtney Force's funny car at the NHRA.

I normally don't write reviews, but when the service is excellent I feel it is the least I can do…read more My car battery died so I called Advance Auto Parts Store, not only did they have the right battery but they brought it to where I was at and installed it for me. The staff there were the most friendliest and the service beyond what I would expect from a store. Thank you

Tessa (Pocatello location) was fantastic to work with over the phone and in person--patient,…read morehelpful, and conscientious. After confirming she had the parts we needed in stock and quoting me the best possible price, she pulled the items and had them waiting for me on a cart when I arrived. She went the extra mile and loaded them into the back of my vehicle for me on a cold, windy day. She was happy, friendly--very good at her job! I appreciated the super service.

Use to always prefer Napa as my one place to trust buying parts for whatever my car needs, seems…read moresome parts were direct from the Manufacturer. not anymore! A year ago I bought the air filter for a car and it was in sale thinking I was getting a smashing deal, I bought it, opened it to find the cheap $10 one you can snag at Walmart. But seeing how I paid less than what Walmart sold it for, i'd let it slide. Well maybe that was a warning, and I chose to ignore it. I bought a battery on July 27th 2020 for a car, I bought it knowing it was more expensive than competitors in town, but I liked the warranty attached (24 months) Well 6 months later the battery is shot, and they want original sales receipt before they will warranty the battery. forget I can see the charge on my bank statement, It's the only thing I bought from Napa in the past year (or longer), and forget the manufacture date on the battery is from April of 2020, and forget the top of battery being marked when it was purchased. And to add insult to injury I can't even log into my online account to see if it shows on there. Done everything I can think of to reset the password but the account is now locked, the icing on the cake with that is I regularly get NAPA's weekly ads but have yet to get the email to reset my password. When you consider that every one of NAPA's competitors will record your info and if you have any issues in the warranty period you just need to show up with the battery and tell them your name. I have called customer service twice now and have not heard a single word back. So jumpstarting a car every day isn't my idea of fun, with that in mind, Today I made two pledges. 1. I made a monetary pledge to another business for a car battery I need. 2. I pledge to NEVER buy or recommend NAPA AUTO PARTS for auto needs especially anything with a warranty. All this just has a very negative tone so I suppose I'll add a positive to all of this: I'm positive NAPA must be going out of business with how much of a pain it is to even get a response on my warranty issue. Even a response of "no" is better than not responding at all. And I have a working battery for my car finally.

The Good: Made good on the warranty on my Ever Start Platinum battery…read more Needs Improvement: I'd called and had spoken to someone(in the auto center) about the battery having tested low by an oil change place. I was told if they (Walmart) found it to be "bad", they'd replace it. I said, okay, I'll bring it in. Long story short -- they wouldn't / couldn't test it while it was still in the car without me making an appointment. (They aren't like AutoZone or O'Reilly's -- who will test it with a portable device.) ) They should have told me that on the phone call. Result was I wasted gas and my time showing up w/o an appointment. When I brought in just the battery a day later, it took an hour and a half for them to test and try to "restore" the battery. Bottom Line -- I have had good experiences dealing with Walmart on batteries that failed under warranty. (Like failing in the last 2 weeks over being under warranty!) Walmarts are everywhere, so it's easy to get warrany assistance everywhere. I'm displeased with the assistance from this Chubbuck Walmart but I'll continue to buy batteries from Walmart given that it's turned out okay in the end.

I stopped here on my way out of town a couple weeks ago. It was a Sunday morning around 10am. I…read morejust had hit a median and was worried I had messed up one of my tires . I was sitting in the tire lane and a lady walks up and I told her what had happened. She immediately checked my tires and was so incredibly friendly . She even looked under my vehicle to make sure nothing was leaking or that I didn't break anything . She did find a nail in one of my tires and carefully took it out . Luckily It didn't go all the way through . She caught it right in time before any further damage. I was so grateful for her help. I didn't get her name but she had blonde hair and was wearing a hat. We need more humans like this around . Thank you so much for your exceptional customer service .

These guys know their business. Very smart and friendly. We talked about car projects for about 5…read moreminutes. Highly recommend.

Worst service department I've ever experienced. Only positive is Jeanette a service advisor. She is…read morevery friendly and listens well. Other than that don't trust them with your vehicle. Took my truck in to have the rough idle and oil smelling like fuel after buying it from them. I have experience in mechanics from working on helicopters in the Navy for almost 5 years and know what fuel smells like. They "looked" at it and said it idles fine and the oil is fine. I would recommend any where else. What a bunch of terrible people. What happened to people taking pride in what they do and actually caring about their customers.

From the owner: Lithia Chrysler Jeep Dodge Ram of Pocatello serves the greater Pocatello, Idaho area with new &…read moreused Chrysler, Jeep, Dodge, and RAM sales, service, parts and auto financing!