My dishwasher wasn't draining. They sent out Doug to fix it. He come's out and diagnoses it: it…read moreneeds a new pump. Okay. However, as he was getting underneath it, I observed him adjust the leveling feet, and I assumed he was doing this for a good reason. However, after he came out the second time to install the pump, I loaded up the dishwasher, and am finding it is very UNLEVEL - the top rack tips out of the dishwasher when loaded. It never did this before. Call Tucker's and explain the situation. Doug call's me back and says "Oh, you need it leveled too? I can get there next week. It'll just cost you the time." Don't go with Tucker's. They'll damage your appliance and charge you to fix it.

Always willing to help with an install or to remove appliances. Very reasonable prices and timely…read moreprofessional service. They are also great at answering questions if you aren't sure what you need!

Absolute rip off. They suck the shit out of you and throw up all over you. We get charged a…read moredifferent fee every month and when I go talk to the manager, she promised to take care of the problem but doesn't. They charged late fees when I'm on automatic payments.???wtf is that??? I called them to give them a new card number, come payment day, they charge the OLD card, then charge me a late fee for declined OLD CARD!!! How fcking stupid and crooked can you be??? Please!! If I could give a big fat ZERO I would.

What an incredible store! They have everything needed to set-up my home in Idaho. Ask for Kerri,…read moreshe is awesome, and made everything so easy for me to find what I need. HIGHLY RECOMMENDED!

Excellent service. Kevin and his apprentice addressed the broken fan motor in my oven promptly…read more They were courteous and professional.

From the owner: At Kevin's Appliance Repair, appliance repair and service is all we do. Before you buy new…read moreappliances, call us first and let us repair it, and save you some money in the process. With over eleven years of experience, we are able to repair almost any appliance. We offer: low rates, flexible hours, and available weekends, washers, dyers, refrigerators, freezers, and many, many more. We are serving Pocatello and surrounding areas. Don't wait, call us today, you will be glad you did.

Will in the flooring department and couple other helpful dudes are the only reason for the second…read morestar. Not well organized store. Items are often misplaced and if you are lucky they are somewhere in the same area. Still wastes plenty of time I check on-line if item is available and bay and aisle number not to wonder for 20 minutes trying to find it. After spending thousands of dollars on materials and tools last half a year or, perhaps tens of thousands of dollars on parts and pieces over last decade including appliances and installations I'd assume that I may had earned the right (or was it the privilege pardon my French) to be treated like somewhat valued customer or anyone close to it. Guess not yet, perhaps never. Gal answering the phone was extremely condescending. All I asked was to fix their "Clearance" price on-line if she is unable to honor it. She did neither. Just interrupted me while I was still talking, wished me a good night and hung up. Ok. There are few other stores, not many if you prefer to actually grab your items not from Bezos-Mart, but they are still there. Being polite is not expensive. Showing empathy in customer service environment used to be considered a virtue unless you are affiliated with Verizon. Oh well...tis what it is. Appliance quality also went down. Fridge from 2015 served almost 10 years before needing minor repair, the one from 2025 barely lasted 6 months and although it got fixed under warranty it took almost 3 weeks, few days for initial show up and to diagnose, then time to order the part and then come back to install plus 2 fool fridges of wasted/thrown away food in less than a year. Think hundreds of dollars. Maybe it is not me it is them ;).

How is a gal alone to buy heavy things. There are no employees in sight, and every heavy duty cart…read morein the whole store is loaded with crap.

We purchased a brand-new Whirlpool front-load washer and dryer set from Pocatello Electric,…read moredelivered on 12/17/2024, because we wanted to support a local business. Unfortunately, this experience has been extremely disappointing. The washer became inoperable around 5/5/2025. A technician came out on 5/12/2025, ordered parts, and left. The washer was finally fixed on 6/3/2025. We experienced another issue later in 2025 but were able to get it working ourselves. Then, around 11/18/2025, the washer failed again--this time locking a full load of laundry inside. That load has now been trapped since mid-November and is very likely producing mold, creating an additional health and sanitation concern. We called Pocatello Electric repeatedly on 11/18, 11/19, and 11/20, but were told they were too busy preparing for Black Friday to address our issue. No solutions or alternatives were offered. It wasn't until 11/25/2025 that Mr. Appliance came out and ordered parts. Between 11/25 and early December 2025, Pocatello Electric finally provided a loaner washer and took ours back to their warehouse--but only after my husband physically went and stood in their showroom demanding help. This option was never offered during our many phone calls. On 12/15/2025, Mr. Appliance informed us the parts had arrived. Due to a misunderstanding, they believed our washer had already been exchanged and returned the parts. When I called Pocatello Electric on 1/20/2026 to check on the repair, they didn't even know parts had been ordered and seemed confused that our washer had been taken to their warehouse at all. At this point, I've had to take our family of five to the laundromat multiple times, and we've only been able to use our washer for about 9 months out of more than 13 months of ownership. Despite the washer being taken in for repair within the 12-month warranty period, Pocatello Electric now refuses to pay for the repair because the warranty has technically expired--while the machine has been sitting in their possession since November. Yes, Whirlpool bears responsibility for a faulty washer. But Pocatello Electric is absolutely responsible for the poor communication, lack of follow-through, and disregard for their customers once the sale is made. We tried to shop local and support our community. We will not make that mistake again.

Got a great new stove that had a problem. Mike, in spite of my husband being a butthead, got…read moresomeone out to fix the problem in a heartbeat! Many thanks.

Salesperson said 9-11am delivery of dryer. 11:30 I called dells was put on hold finally hung up…read moreafter delivery finally showed up. Salesman did call back but only to inform me that there was nothing he could do. Wasn't sorry he told me the wrong time. No accountability for time wasted. Customer service is not dells priority at all...

The only reason I gave them a 1 star is because there is not a 0 star. I have gone in or phoned to…read moreget information on the last 3 appliances we have purchased. Each time they were rude and unprofessional. This last time was the worst. When I asked for a clarification on a dishwasher feature, the salesman says to me "I already answered that question but if you can't remember then I guess I'll have to tell you again." I have heard of their reputation but this one was first-hand. So, we bought our appliance across town the next day! I very much believe in shopping locally; however, this is one local business I hope goes away soon.

They to diagnose a microwave. Did you charge a fee for diagnosing stuff with aspire since a lot of…read morepeople end up getting the diagnosis and fixing it themselves. Made based to anybody having problems with their microwave unless the microwave is over $500 just replace it by the time you have somebody diagnostic and repair it, you are in the $450 range. Matthew, that worked with me was very professional and arrived on time. He explained everything well and finished it in a timely matter within an hour so I was pleased the last estimate he gave me to fix. It was a little bit more than what I wanted to pay for a new one, but such is good labor, and service. If you need to have something repaired, I recommend these guys if you can't afford it just bypass it and see about fixing yourself.

Came out repeatedly and never repaired our ice maker correctly until our warranty ran out. We still…read moredon't have an ice maker!

So glad I went local! Bought my dining table and chairs here, Dave was so helpful in finding me the…read moreright table and it was delivered the same day!!! No waiting 3 weeks for delivery, thanks goodness. Very happy with the purchase!

We just purchased a sectional. Great price and quick delivery. Victor was very helpful and was able…read moreto answer all of our questions. We'll definitely shop here again.