Had an infected phone. Very professional, knowledgeable…read morecourteous folks there. Very good product knowledge too. They straightened out my wife's google pixel and we decided to trade it in for a Samsung. No problem there either. Quick and easy!

I had a negative experience with Payson Wireless. On Thursday, he said he would order a new screen…read morefor my phone via overnight express and call me when it arrived so I could come in. By Sunday, I hadn't heard back from him, so I emailed him, since I couldn't call out on my broken phone. Monday morning came with no email or phone call, so I borrowed a phone and called him four times. No answer, and his mailbox was full. I have never experienced a business that did not allow customers to leave a message or a callback number. I drove to Scottsdale, and they repaired my phone in less than 2 hours. I do not recommend Payson Wireless because the customer service is poor.

Honestly, this is the best Verizon to go to. I go in at least once a month to pay my bill, check…read moreon new deals and I LOVE IT!! The staff is amazing, super friendly and always honest. They make it a point to let you know if they think doing anything is truly worth it. They never try to hard sell you. I have been with Verizon now for almost 2 years and I have only gone to this store. I always have a good laugh when I go in. Those guys make it that when you have to go in you're not thinking to yourself "oh god I have to go in to Verizon and get this taken care of." It's more "Awesome, I know I'm going to be taken care of and my problem will have a quick solution." 20 stars if I could!!

Outstanding customer service ! Stew was fantastic, very knowledgeable and honest. He was very…read morepatient and ensured my phone was working completely before leaving and he never tried to upswell me on products that I didn't need.

Since they are part of Just Wireless thought I'd leave review here also:…read more OK so I had this ipad and I was going to replace the battery but after checking out videos on You-Tube I decided to let the pros handle it. Checked another place in town and they said they don't do them because the charging port was also bad. Chad at Gadget Phix did an awesome job and it's working perfect!

This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!

I have been a customer of Payson Electronics (formerly Radio Shack) for over 20 years. Even though…read morethey no longer carry as much electronics parts stock as before, the owner (who has another store in the Show Low area) is doing his best to find reliable and comprehensive parts distributors. I have done electronics parts purchasing for a few companies back in the 60's - 70's and know how difficult it can be, so kudos to these folks. The managers, who are both Ham radio licensees, are very knowledgeable about their stock and applications, and one worked many years in the electronics industry, as an engineering technician (as I did). I am thankful that someone decided to keep this store open, otherwise I'd have to be ordering online (and waiting for days if not weeks) to finish projects. P.S. I have never known either the owner or the managers to be anything other than polite, courteous and helpful, spending much of their time and sharing knowledge with customers. Perhaps the incident related above had to do with someone who was angry about Radio Shack closing almost all of their stores, back in 2017. This store has been independent of Radio Shack for a few years, although the sign remains on the building.

We stopped by to get an iPhone fixed. Our Verizon store in California had sold us an unlimited…read morewarranty, and we expected a replacement. Sadly no, other stores don't honor it. The good news was the tech knew that the screen wasn't cracked, and that for $40 we could replace the protective cover. One credit card swipe and about 5 minutes of work, and the iPhone was like new again. Yeah, so if you buy a warranty on an iPhone, make sure you know who will honor it.

I signed up in December and was promised a $200 store credit as an incentive. It's April and I…read morestill haven't received it. The district manager has definitely dropped the ball here. Be SURE to get everything in writing and take photos of paperwork. I'll get that $200 eventually... but be forewarned!

My iPhone wasn't as waterproof as Apple claimed. The phone eventually went black and the recharge…read morevibration also discontinued. My phone was, essentially, a paperweight. For the $50 service fee they brought my phone back to life by the end of the day. Awesome job! Sent from Yahoo Mail on Android

I've spent around $400 at this shop for poor-quality parts and repairs, and I consider them scam…read moreartists. I first had them replace my phone screen. They failed to properly install the water-resistant seal around the screen. A couple of drops of water from the sink later and the screen fried again. They charged me another $180 to "fix" it. A month earlier I brought in a laptop. They charged me $50 just to remove about 10 tiny screws on the back, then told me they couldn't do anything because the motherboard was secured by melting plastic to hold it in place during assembly, making it impossible to work on. So $50 for nothing. They also tried to charge me for data recovery. The SSD that held the data was easily removable through a door that takes one screw to remove. After the laptop disappointment I still hoped they'd take care of the second screen properly. The second screen they installed is faulty: it scrolls on its own without me touching it, and the problem has gotten worse since I got it back. Face ID also stopped working after the second repair (it had worked after the first one). They overcharge for parts, invent expensive services for things you can do yourself, and deliver shoddy work. I've paid them roughly $400 total for substandard repairs and zero accountability. Do not take your devices here. I'm telling everyone I know to stay away. I hope they find another line of work.

All Mobile Matters Phone Repair & More - I want to say "Thank You!" to Jon at the Scottsdale South…read morestore for repairing my iPad Pro. The first two places I went to wouldn't touch the device as it is a 3rd Generation iPad Pro and Apple won't repair "Vintage" devices. Both places were listed as Apple Certified, but the only repairs they do onsite are screen replacements. I called your location to make sure that you would be able to repair it onsite. After getting a "Yes" answer, I dropped off my device for repair. I picked it up this morning and it works perfectly. If I'm ever asked for a recommendation for mobile device repair, rest assured your is the only shop I will recommend!

Jared replaced my broken iPad screen for a great deal! Fast service and good communication.read more

I recently went in and had the battery in my iPhone replaced. There were a couple issues. The…read moremanager made everything right. I was impressed with his professionalism and integrity.

Came in for a replacement battery, they broke the screen and asked me to pay $40 to replace it…read more They stated I had a small crack to begin with, it was a cheap version and it started overheating my iphone! Luckily, I had Asurion insurance for a screen replacement (but not a battery replacement though) and went to a Asurion supported store (ubreakifix) to fix my screen. They did try to accommodate me and were not rude about it, but it was just frustrating.

Ron in Payson store, was fabulous; he helped me so much with my new iPhone 14promax!…read moreI had my 6x plus, that was "locked ", from Verizon! I now have a great technical guy in town to help me if necessary, with my new phone and T-Mobile account! Wonderful to have a person, with technical skill support! Thank You Ron! Gayle H Chaparral Pines Payson

Zero rating....went to the store 2 times for help today because the phone was locked up by accident…read moreby an associate over the phone. The Mgr Ray, not knowing what the issue was, yelled across the store in front of customers 'pay your bill'. It had nothing to do with the bill it was about the phone being locked out by Tmoble by mistake. I do all my work by phone and the phone had been locked out since 8:00 am. It was finally unlocked around 4 pm by a helpful store associate after the Mgr Ray failed to understand what the issue was. I even went to Verizon to see if they could help me and they were the ones that figured out what the initial issue was. This 'Mgr' was absolutely unprofessional and ignorant to me and in front of other customers. The associate helping me was seemingly embarrassed and apologized for the poor customer service. I know this company can do better than this. I will be leaving Tmoble because of this poor service from one of your 'professionals'. Being this is in Payson AZ, I can assure you all my friends and family will know about this incident. Ironically Ray may benefit from some diversity enlightenment and training. Such a sad way to loose a long term customer.