Had an infected phone. Very professional, knowledgeable…read morecourteous folks there. Very good product knowledge too. They straightened out my wife's google pixel and we decided to trade it in for a Samsung. No problem there either. Quick and easy!

I had a negative experience with Payson Wireless. On Thursday, he said he would order a new screen…read morefor my phone via overnight express and call me when it arrived so I could come in. By Sunday, I hadn't heard back from him, so I emailed him, since I couldn't call out on my broken phone. Monday morning came with no email or phone call, so I borrowed a phone and called him four times. No answer, and his mailbox was full. I have never experienced a business that did not allow customers to leave a message or a callback number. I drove to Scottsdale, and they repaired my phone in less than 2 hours. I do not recommend Payson Wireless because the customer service is poor.

My husband bought a phone online and we went here early December to have it activated. Their…read moreemployee Tyler was such a great help. He was very knowledgeable with the phone and even checked our Verizon bill to make sure it was correct. If we need anything from Verizon in the future, I want to make an appointment with Tyler. Debra

So, I was in need of a phone upgrade considering my old phone was 5 years old.. It was time…read more Luckily, Dan was working, and he was so patient and kind helping an old chick like me. He helped me understand the whole business of my account and what phone would be good for me. I'm definitely very happy with the whole experience.

Ron in Payson store, was fabulous; he helped me so much with my new iPhone 14promax!…read moreI had my 6x plus, that was "locked ", from Verizon! I now have a great technical guy in town to help me if necessary, with my new phone and T-Mobile account! Wonderful to have a person, with technical skill support! Thank You Ron! Gayle H Chaparral Pines Payson

Zero rating....went to the store 2 times for help today because the phone was locked up by accident…read moreby an associate over the phone. The Mgr Ray, not knowing what the issue was, yelled across the store in front of customers 'pay your bill'. It had nothing to do with the bill it was about the phone being locked out by Tmoble by mistake. I do all my work by phone and the phone had been locked out since 8:00 am. It was finally unlocked around 4 pm by a helpful store associate after the Mgr Ray failed to understand what the issue was. I even went to Verizon to see if they could help me and they were the ones that figured out what the initial issue was. This 'Mgr' was absolutely unprofessional and ignorant to me and in front of other customers. The associate helping me was seemingly embarrassed and apologized for the poor customer service. I know this company can do better than this. I will be leaving Tmoble because of this poor service from one of your 'professionals'. Being this is in Payson AZ, I can assure you all my friends and family will know about this incident. Ironically Ray may benefit from some diversity enlightenment and training. Such a sad way to loose a long term customer.

I have been a customer of Payson Electronics (formerly Radio Shack) for over 20 years. Even though…read morethey no longer carry as much electronics parts stock as before, the owner (who has another store in the Show Low area) is doing his best to find reliable and comprehensive parts distributors. I have done electronics parts purchasing for a few companies back in the 60's - 70's and know how difficult it can be, so kudos to these folks. The managers, who are both Ham radio licensees, are very knowledgeable about their stock and applications, and one worked many years in the electronics industry, as an engineering technician (as I did). I am thankful that someone decided to keep this store open, otherwise I'd have to be ordering online (and waiting for days if not weeks) to finish projects. P.S. I have never known either the owner or the managers to be anything other than polite, courteous and helpful, spending much of their time and sharing knowledge with customers. Perhaps the incident related above had to do with someone who was angry about Radio Shack closing almost all of their stores, back in 2017. This store has been independent of Radio Shack for a few years, although the sign remains on the building.

Since they are part of Just Wireless thought I'd leave review here also:…read more OK so I had this ipad and I was going to replace the battery but after checking out videos on You-Tube I decided to let the pros handle it. Checked another place in town and they said they don't do them because the charging port was also bad. Chad at Gadget Phix did an awesome job and it's working perfect!

This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!