My husband bought a phone online and we went here early December to have it activated. Their…read moreemployee Tyler was such a great help. He was very knowledgeable with the phone and even checked our Verizon bill to make sure it was correct. If we need anything from Verizon in the future, I want to make an appointment with Tyler. Debra

So, I was in need of a phone upgrade considering my old phone was 5 years old.. It was time…read more Luckily, Dan was working, and he was so patient and kind helping an old chick like me. He helped me understand the whole business of my account and what phone would be good for me. I'm definitely very happy with the whole experience.

The guys at the store were amazing! Customer service is tope tier! They had everything we needed…read moreand were exceptionally accommodating!

Helpful service friendly advice and the store seams to be well stocked. Also if a rewards member…read morethey send out coupons to your email

I have been a customer of Payson Electronics (formerly Radio Shack) for over 20 years. Even though…read morethey no longer carry as much electronics parts stock as before, the owner (who has another store in the Show Low area) is doing his best to find reliable and comprehensive parts distributors. I have done electronics parts purchasing for a few companies back in the 60's - 70's and know how difficult it can be, so kudos to these folks. The managers, who are both Ham radio licensees, are very knowledgeable about their stock and applications, and one worked many years in the electronics industry, as an engineering technician (as I did). I am thankful that someone decided to keep this store open, otherwise I'd have to be ordering online (and waiting for days if not weeks) to finish projects. P.S. I have never known either the owner or the managers to be anything other than polite, courteous and helpful, spending much of their time and sharing knowledge with customers. Perhaps the incident related above had to do with someone who was angry about Radio Shack closing almost all of their stores, back in 2017. This store has been independent of Radio Shack for a few years, although the sign remains on the building.

Today I went with a friend to look for new glasses for her. I was there strictly for moral support…read more& honest opinions. Sam was the optician on shift when we arrived. He was informed that we wanted assistance with the frame selection while we sorted the selection ourselves. After over an hour 2 frames were selected & both frames were recommended by Sam. He checked with her throughout the selection process to make a suggestion or ask questions & was completely knowledgeable in his products, her insurance. In the end she bought 2 pairs of glasses 1- regular 1-sunglasses & now will wait the approximate 12 days for her glasses to be delivered. The price was fair especially with using insurance & the additional multiple pairs discounts. Thank you Sam for making the entire process enjoyable & less stressful.

My mother had lost a screw in her glasses while on vacation, causing the arm to fall off. She was…read moreusing bandaids to hold them to her face for two days. We went to the vision center in Walmart, and the lady repaired them in less than a minute without charging us. It was so nice for my mom to be able to not have a bandaid holding her glasses on, and I didn't have to struggle to fix them myself.

It may be a small hardware store, but don't let the size fool you--they have a surprisingly wide…read moreselection of items. And if they don't have something in stock, they're more than happy to order it for you. The staff are some of the most helpful, nicest, and sweetest people you'll ever meet. They're knowledgeable and always willing to go the extra mile to make sure you find what you need. The store itself is clean, well-organized, and easy to shop in. It's clear they take pride in what they do. Highly recommend supporting this great local business!

Helpful friendly staff. They had everything we needed! Love to support local small businessesread more

The owners and their merchandise is simply wonderful! I've read the bad reviews and my feeling is…read moreyou can't please everybody! The prices of gems and gold these days makes it out of reach for many. I've witnessed the owner helping people who don't have a lot to spend getting something because the owner gave it to them below cost!! Can't stay in business doing that a lot! This is not Kay jewelers with poor quality stones or man made stones. This is high quality gems with individualized made to order pieces. Everything we have gotten has been magnificent and of the highest quality! I've trusted them with stones and work costing thousands of dollars!! You won't found a better place to get work done or buy. If your looking for a cheap quick fix, this isn't your store. Just call them and you'll get an individual appointment!!

Their items are spectacular. Everything there is of excellent quality. The staff is terrificread more

I was up here for an outdoors training course and needed some snug fitting waterproof gloves for my…read morework. My group leaders recommended I come here to find a pair and I did. Guy working here showed me to aisle 9 and wow, this place has so many options! Was better than Walmart, which mainly only had men's gloves and I couldn't find any of their gardening gloves either. This place was well stocked with small size gloves, which is what I needed and their winter gloves was also available too. Overall, a good experience here and I see why they are still in business despite Walmart and Home Depot nearby. Parking lot is easy here. Thanks to Paul's Ace Hardware, I got a pair of gloves that were cute but also extremely good for my training needs. I'd come back again!

Just before closing time employee Candace Frost opened 3 different cans of wood stain and sampled…read moreeach on a piece of wood. She helped me pick the perfect one for my project. Her help was invaluable and courteous. Thank you Candace.

This shop goes above and beyond when it comes to customer service. I noticed someone left a 1 star…read morewhich I thought didn't reflect on this small business correctly. Alot of times what is perceived as "personal calls" is actually the employees going above and beyond in offering exceptional customer service so an outsider may perceive it as personal. I have never had a negative experience in all my business dealings and I would highly recommend. You will always find smiling faces, helpful service and a cup of coffee or hot tea.

I love Christ so I thought it would be great to finally check this place out. When I went To…read moreregister to purchase item, employee answered phone and then was having a personal conversation in the back room and left me waiting. I was only one in store so i left. Update 9/2/18 - was driving though payson and wanted to give this store a second chance to prove itself since other reviews suggested otherwise. This store is closed and now a crepe shop.