Discovered today that Verizon has been billing me phone insurance on the wrong phone when I last upgraded, and I went here hoping this store could help me try and resolve this issue and avoid me having to escalate this via channels outside of Verizon. Instead of trying to find a resolution, the lady who assisted me kept insinuating that we switched SIM cards on our lines when we upgraded (we did not), and that they would not help me at all. This person also did not seem concerned that we were lied to by store reps about which phones were being covered with insurance and subsequently paid for for 2 years and retorted with, "What would you like us to do then? Because we are not covering the phone and we are not issuing any credits or refunds" with a curt tone. Absolutely uncalled for and unprofessional, especially being a long time customer. Avoid this store if you can. read more

they be tripping over my stuff dawg like I come over here and they don't get me right. costumer service is mid asf tbh I thought it was just verizon but na it's this store. most of the time the people you need to do the service you need AINT even there. "hes not here today" bro cmon tf???? read more

I went to the store in Porter Ranch and the complete personal was very rude . They ask for my drivers license and they told me that I'm not authorized in the account and there was nothing they can do . But their attitude was terrible . I don't recomen this store to anyone . read more

I came in with the intention of upgrading my phone and buying an Apple Watch. I was in there for no more than 20 minutes. Justice helped me get everything I needed with no issues. I'm very satisfied! read more

This store is a disgrace and a horrible representation of Verizon wireless...The lack of respect the sales associate and managers have for their customers is unreal. They behave like commission based sales rep not customer service reps, but that's only if they feel like it... They seem to spend most of their time crowded amongst themselves in what appears as a group hang out(the reps just gathered together chit chatting among themselves). They seemed very annoyed that we bothered them and their conversation, all 3 times I've been in the store in less than a month. The truth is, If someone from Verizon on the inside over the phone, didn't actually help us. We would have bolted asap from Verizon. Beyond disrespectful reps at this location. My mom had been a customer of Verizon since before It was even called Verizon. We started with phones and pagers with bell and what every company was before that.. My mom and I've had our phone number for about 15 years... Over the years yes we've had issue but never anything like this. less than a month ago I went into the Verizon store, after a previously similar but less horrible bad experience at a different location. My issue coming into the store was that The account owner of the family plan, which is my mom passed away. Less than a month prior... After speaking over the phone with a rep, we were told to go to a store and get liability switched and the forms needed which were documented on the account can be done at the time as well... My father and I went in to the store twice .. First time wasted an hour.. Second time 45 minutes... My dad and I wanted to assume liability of the account and send back a phone and disconnect a line. We wanted to keep my mom's number. The manager of this store flat out told me he refused to fill out the needed form to make this transaction. When I asked if he can't or won't do it he told me he won't do it. He kept trying to find excuses that didn't even pertain to our situation as to why. He couldn't care less that the owner of the account and only person responsible had died. Contract doesn't exist if the person is no longer alive or honor it. Instead of even trying to keep us a customers the manager was rude, disrespectful and a disgrace to Verizon.. I went back few weeks later asked for the territory manager info. He first told me he couldn't release it. Than gave me a fake number instead... Sad part not only were we assuming liability we were also upgrading 2lines, so if the reps even understood customer service they would be possible made the commission they deemed we weren't going to give them. But to top all of this off, once we got all the liability stuff done over the phone. I went to upgrade my iPad and get my iPad pro I specifically said I'm upgrading that number/line the rep read the number of what line I was upgrading and then turns around and guess what the sales rep did he Adds a line verses upgrade it, I'm like wow really. read more

Verizon - 3 recent times here, This is what the sales reps do verses helping customers. Those are just reps while store was busy - Mobile Phones Near Me - Northridge, California

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We went to this store to buy a new phone. We were told we needed an appointment but there was many employees and 1 customer. They helped us but we're totally unhelpful. Very rude. Only had iPhone 12 to pick from and didn't know if they could help get info from the cloud. Also wanted us to finance phone instead of paying off. We went to Apple and they sold us a phone and helped with everything we needed. read more

There is no point to this store. You want something fixed, they will tell you to call customer service. You want to buy a new iPhone they will tell you to buy it online. Why is there even a store front? This store is literally pointless. They don't do or help anyone here. read more

New business account with Verizon. Came in to exchange my phone as per instructions via Verizon. Went to the store in porter ranch. Was helped by Melissa and another young lady. They offered me less than I was told for my phone. Based on there computer systems notifications. The Verizon employee seemed to be cognizant of the online issue as they prescribed me calling sales business to get the appropriate rate for the trade in. They would not do it for me. It makes a customer feel defeated when they're required to do more leg work for something that was promised to be simple. This is bad customer service. I miss AT&T already. read more

Francisco Jones aka Superman was amazing he was kind and went above and beyond for me when my phone was dead! Which is the worst situation to be in ! Thank you soo much for being soo attentive read more

This place should be open, but with no employees. Maybe they should be replaced by automated service kiosks. I'm certain that all customers would get better service this way. I walked in to see if they sold batteries for my phone. The guy just replied, "No, you'll have to check online." And that concluded my experience. He didn't bother to ask for my account information to see if maybe I qualified for an upgrade nor did he over to check online for me. What a waste of my time. My advice to you all is go else where! read more

This Verizon store is great! As soon as I walked in I was greeted and pointed in the right direction. The employees were super helpful and nice. I always try to have all of my information ready to help streamline transaction time. Store is clean, customer service is on point, and my transaction was smooth. read more

By far the worst Verizon location I have been to. Employees are rude, dismissive, and want to get you out the door as soon as possible. Managers on the floor are just as incompetent. The answer to all my questions was either "I don't know" or "we don't do that here". No surprise this location has 2 stars. If you have to stick with Verizon, go to the Granada Hills location. It's 5 minutes away and they were able to sort out my problem and add 2 lines no problem. Give your business to someone who deserves the commission. read more

Just left and got incredible service from Pricilla & Mariana! Always great service when I go in to get help or have questions!

I came to the store to ask a question Mallisa was Very rude yelled across the room you need an appointment. So I made one and the gentleman said come in anytime after 3:00 . I walk in 50 min before closing just to ask a question but Mallisa again said we don't take in walk ins . I said I had an appointment. She again didn't even bother to see what I wanted and said you missed your appointment and you need to make a new one . read more

I went to the verison wireless store in Porter Ranch to physically hold a cell phone on my hand before purchasing it online on my Verizon account when I was told that they only allowed those with appointments inside. I then reminded the employee that there was absolutely nobody in the store except for the 2 other employees pretending to shoot baskets behind the counter. Still he was adamant that nobody can come in without an appointment. So I went across the parking lot to another electronic store and walked in to check out their iPhone display without any hassle. Literally took 5 minutes. On the way out of the parking lot I drove by the same Verizon store and notice that there were now 4 employees doing absolutely nothing with still a completely empty store. Verizon may have the best coverage and service, just not at this branch. read more

Verizon - Empty store with 3 employees doing absolutely nothing - Mobile Phones Near Me - Northridge, California

Kind of annoyed went to 2 different Verizon stores to trade in and upgrade my phone and they kept telling me this Verizon is the only one...... we showed up 7:20pm 40 minutes before they closed hoping for them to help and I soon as we walked in if you don't have an appt we can't help you and we asked how come? I understand COVID but they're was latterly no one else in the store except him and another associate and we asked if they can do anything to help and all they said was nope sorry you need to do an appt. so a bit unhappy sorry. read more

I was in the store yesterday and watched one of reps who stated she was the manager treat another customer extremely unprofessional. The customer eventually left the store in tears and it does not appear she was assisted by the blond female employee. No one deserves to be treated the way the youngblady was treated. read more

Mariana was awesome she helped me with my trade ins and made it so easy was a pleasure and will come back.

I went it today and had the pleasure of being assisted by Josh! He was super knowledgeable and made the whole experience of being there so much fun and pleasant. He was very patient with every question and went above and beyond with the entire service! Thank you again Josh! read more

I went to Verizon for prepaid service and the young lady who helped me out was so dismissive and unhelpful. Justice didn't give me a receipt, my new phone number, or a working service. These people will happily take your money and leave you with a non-functioning phone. Justice.. go back to service industry to learn how to be a good customer service worker & then maybe you can try sales. For now you are useless and I will never keep Verizon because of my interaction the other day. read more

I wanted to write this review specifically for Deena. She was knowledgeable, patient, polite, and had a wonderful personality. She really helped us out and went above and beyond when it comes to customer service. read more

My phone was no longer charging and thought since it was an older Samsung I needed a new phone. Instead of trying to sell me a new phone right off the young man Christian put my phone on a flat charger to start charging so he woukd be able to transfer my contacts,, etc. Then he ooked into my account, saw I had insurance and said let's call and see if we can get you a replacement. After much time spent on the phone unsuccessfully being so patient but firm I should not be charged another man overheard what was going on said hang up we'll take care of it. They then proceeded to clean up portal for charger deemed it needed a new charger and Christian even cleaned my entire phone - looks brand new now. I am going to purchase a new phone soon from them but they made it possible for me to go on a trip I had planned with a phone that is working/charging. I have never experienced better customer service anywhere ever - I don't know why they have only 2 stars but suspect it must be from previous staff. I would recommend this Verizon store/location to anyone infact I have told my sister to go there for her iPhone issues with iffy phone coverage in certain areas. Wonderful, friendly, helpful staff that truly wants to help. read more

I hate Verizon. I waited over a half an hour just for them to tell me they didn't have the phone I wanted in stock. Maybe it's tome to change to another provider. They are like used car salesmen. read more

Five stars not for Verizon itself but for their employee Francisco who was so attentive and talked me through potential solutions after struggling with a software issue for months. read more

I was avoiding going into the Verizon as I have always had bad experiences in the past! But lucky for me I had the pleasure of being helped by Arman at the porter ranch location! He answered all my questions and helped me with some of the issues I had with my phone. I will definitely be giving my business to this location from now on. Thank you again! read more

Worst customer service ever. Josh is a joke as a representative. Our family had an appointment. 20 minutes later someone finally came over to ask us if they could help us. We wanted to change plans and get a new phone. There was a try for an upsell and we were not in to doing that we were just wanted to upgrade. We finally got what we wanted and attempted to port the numbers and get everything changed and thank God our daughter was able to do it for us there because he did not do anything. At 4:23 after the sale had been made and we were still having difficulty and on the phone with a customer service representative guiding us, JOSH said "I can't help you with that." and we were out the door." Absolutely a joke. read more

Really really bad, unprofessional service. The sales people have no idea what they are doing!!! They do not care about customers. Please do not go here and waste your time!!! read more

They have horrible service..I have to wait outside more than 30 minutes even there are no customers inside. 3 Employee inside but they don't do anything ...They just stand there. read more

I went to the Verizon store twice and both times the experience was bad. The manager, Crystal, was quick to answer without listening. She was condescending. She kept interrupting without fully understanding or listening to my questions. I decided to change carriers due to the poor customer service. read more

I went with my friend last night to this store who. By the way has been a loyal Verizon customer since they were air touch. I was extremely taken back by the customer service experience he received , mind you he went in to buy a phone I was just accompanying him. There hardly wasn't anyone there so we didn't Wait too long but when we finally were helped out by Arman who has NO customer service skills what so ever, very plain, not informative, and very dismissive. It's not like my friend wasn't spending 1k on the new google pixel. The phone that John wanted wasn't available so Arman had him go through the process of purchasing it so it could be mailed when that process was done all Arman said was thank u we are done, didn't give John any info about when phone would arrive, who was shipping it and that someone needed to sign for it my friend found that out cuz he went online. This guy was the worse and he didn't even try to sell him a case nor screen protectors not that my friend would have bought one but the fact the he dismissed is quickly was insane for someone that had just wanted to spend 1k becuz my friend did want to pay up front for the phone but Arman said he couldn't do that due to a 30 day return policy. I wouldn't recommend this store to anyone despite the area it's in. read more

If I could give Verizon and their inept customer service 0 stars I would. It's well thought out as this isn't a review I enjoy posting. Listen business is business. Consistently Lies and evading key questions when I purchased my 7th phone. To have a Gustavo(manager who is professional) verbalize of Verizon's issues w service only reinforces my beliefs. Not going to get into the countless details on the bill. This is a glaring reason this industry is thought of similar to car dealers. read more

Honestly I went to the burbank Verizon. My husband and I had a bad experience with the customer service. So we drove to this Verizon store and we were greeted by JONES! I do have to say he was welcoming and very informative and made the buying experience great and easy. He was very helpful and answered any and all questions we had. Thank you so much ! He is a great value to this store! read more

We went to Verizon porter ranch to buy a samsung watch for the two of us and Carmen took care of us. She was informed by my husband that he will only stay in the US for a month so he wanted a prepaid plan. We waited more than an hour because they had difficulty in processing the transaction on their system. We also said that we would pay for the other watch in full and she told us the full cost. After we paid, we went home without Carmen explaining the breakdown of expensess. 2 weeks later, I received an online bill of 400 dollars and came back to verify and said it was just an estimate. After 1 week again, I received my final bill for the next month of 381.00. We came back this afternoon and there I found out that the watches had a monthly bill and not a fully paid watch that we thought was paid. Then we just found out that my husband's sim card is postpaid and not prepaid so i have to pay 60 dollars a month per line. In other words, if Carmen had just explained all the breakdown of expenses we would not have taken the watches. They fail to inform us of all the hidden fees even if the watch was paid in full it still was binded to a two year payment which they now saying that is my downpayment. Also even if i decided to return the watches, it will still amount to my bill of $381 due to the repackaging fees and other fees. In my opinion, this is highway robbery. I will NEVER EVER purchase or advise anyone to purchase from Verizon porter ranch. You will be better off buying from Best Buy. Note: I gave 1 star and that's for the manager's effort to calm me down and giving some options. read more

One of the staffs is rude! The alarm went off for the first time, then minutes later this guy showed up. He turned the alarm off. Then the alarm went off for the second time. He came back looking pissed. He turned it off while I was still holding the phone. Seconds later, while the phone was still on my hand and I have not even had the chance to move, the alarm went off again. He told me to stop pulling it and to leave it alone. I haven't even move for crying out loud... As I put the phone down to its place, the alarm went off again!!!!! Sheesh.. Even when it was placed back the freaking alarm went off. The alarm device that is attached to the demo phone is very sensitive. Once he saw the alarm went off even when the phone was placed down, he finally said that alarm is sensitive and told me to use the other phone since it's the same model. My contract ends this August. I guess I will be moving away from Verizon to Google Fi. read more

Most incompetent clerks ever. I per-ordered the Apple Watch 5. I choose the monthly payments and was only required to pay taxes. I also recently moved so I changed the location of where to deliver the package with the clerk. The following day I am billed for $580.00. I went back and they stated it was a hold onto the package was delivered and that they couldn't do anything. Today is the day I was suppose to receive my package, I received an email that said package will be delivered 4:00pm -8:00pm. I was emailed at 1:00pm saying "hey sorry we missed you, we'll try again again Monday". Then I also realized it was scheduled to be delivered to the wrong address!!! I called Verizon to cancel the order. They said it wasn't a hold on my account but it was paid for already. So the clerks at Verizon charged me the full amount and shipped it to the wrong address. Worst experience at Verizon by far. I am never purchasing anything through the Verizon chain again. AVOID THIS PLACE AT ALL COST!! Buy Somewhere else! read more

Been to this location twice before. Both horrible experiences with customer service. It's funny when they sell you something they explain if anything goes wrong bring it back we'll take care of it. Every time I come back it's never taken care of. money is always coming out of my pocket and they can never give me a straight answer of what options i have. I just left from my third visit, and nothing has changed. Maybe it's Verizon, maybe it's this store. in any case I have made my decision of switching to T-Mobile. Yes it's that bad read more

My dad and I went to this branch yesterday to upgrade our family plan and phone. It's a very clean and nice store and we were very happy with Michael's help. He was so patient with us and kindly guided us through the way step by step. Thanks, Michael! read more

Just wanted to tell people who are thinking of signing up for Verizon... Be careful when the stores come and cheerfully tell you "since you're signing up for... here is a free gift". Don't take the free gift. Whatever it is. Don't take it. I recently opened an account with 4 lines and the store gave me a Hum as a "free gift". They made it sound like it was going to work via the cellphone connection I already have (iPhone). Lo and behold, I get my first bill and there is a strange number. Digging more, it's the line for Hum. With activation fee, $10 monthly charge on a 2 year contract. Called customer service, and was basically told that to cancel it I have to pay the early termination fee (around $150). I may go to the store and see if they will take it back, the device hasn't even been setup or taken out of the box. Come 2 year end, I'll think twice about continuing with Verizon. Thanks for the warm welcome guys! read more

So I just left. I walk in and it's quiet, there's one other customer getting helped and three staff members are just looking at their tablets. I wanted to upgrade my phone. The SALESman says they are taking appointments only for upgrades, and the soonest appointment is Thursday. It's Monday. He suggests I go across the parking lot to Best Buy, one of their biggest competitors. He also suggested I order thru the Verizon app. Seems like a missed opportunity. read more

This store provided bad service. When I asked the manager to call me, he never called. When I called the manager, he said he would call me back and he didn't. They know how to high-pressure sell you, but they lie about the products and what they have or don't have. If you are a high-pressure, hard closer, ruthless commission salesperson, you might want to apply for a job here. Then, called the corporate office to try to get help, and just got a runaround. Went to another provider, got great service and a better deal. Now I'm happy. read more