I was just at the Verizon wireless corporate store in Nanuet NY this evening because I was having issues with my iPhone and wanted to see what my options were and the sales rep helping said "I see you've been with Verizon wireless for 23 years, why don't you go to AT&T". I was furious. I walked right out. Absolutely insane to treat a customer like that. Absolutely ridiculous to treat a customer this way. I am looking into other wireless providers, I am deeply insulted and offended by that remark. read more

Really unhelpful at this store, came to return equipment and they told me I can buy a phone line which is completely unrelated to what I asked for help for in the first place read more

Went to this store spoke with salesmen asked for manger Brian who could not be more rude. As far as he was concerned take off I'm not interested. But can go on line if need more help this after I was asking for an explanation of new phone traded for free turns out is not free I got 408 plus bill so look out they bill you twice your monthly bill for your free new phone and then get told go on line if you have any questions .., read more

Waited an hour for them to tell me I'm not the primary authorizer to the account so they wouldn't be able to help me even though I had my mom on the phone giving them permission to authorize anything which when I first went someone helped me and opened the second line up with her on the phone but I've noticed im having issue with this new account, they don't want to help me and it's frustrating because the account doesn't even work I don't get any phone calls nor text messages from that line and I've been getting charged an extra 35 dollars on top of the 75 I need to pay off on my personal line. read more

The five stars are for a key manager because Verizon deserves zero as a company. I was in earlier today as Verizon has glitched my accounts FOR YEARS so that my FiOS & Cellular bills are not combined properly and they keep a 20 year old address as current. I had to pay a FiOS bill so I used their kiosk. It glitched again. I banged the screen where it just said my payment was accepted and offered a receipt while thrn saying I still owed money. An employee stopped me on my way to the exit to tell me he would call the cops if I didn't leave. I said I was leaving and your machines don'r work. He again threatened me pointing to the door when Xavier the manager walked over blocking the lower employee. Xavier asked me what the problem was. I explained. He walked me through the particular glitch their machines have when using Amex cards. The little guy sought to confront me, Xavier sought to resolve the problem. Xavier operates at a higher order of function. He deserves promotion to a much more impactful and responsible position. read more

Horrible customer service. Wont take customers past 6pm and they close at 7pm. Run like hell to At&t, T mobile or anyone else because VERIZON DOES NOT CARE!!!! read more

I walked in last minute to do a change that was next to impossible online and...they handled it easypeasey!! Thank you.

Service is slow and often times they are under staffed especially around holidays. Had to wait a long time to speak with someone. They should have someone at the door to greet people and put their name on the list to wait because I had to find a rep and ask him how I can speak with someone while he was helping someone else. Otherwise most Employees are helpful and patient. read more

Verizon rep Jackie was super helpful & pleasant. She made my trip to Verizon very efficient. read more

Verizon - Mobile Phones Near Me - Nanuet, New York

The people work there are as dishonest as can be. They will lie right to your face in order to make a sale. The customer service is atrocious and the manager is an out right idiot. First you go there and you'll have to wait an hour. Next on a hot day they tell you to wait outside because of Covid restrictions. When I asked the manager what the maximum number of people allowed in the store he would not tell me. I asked him if he knew and he said he knew but would not tell me and that it was posted on the door. It was indeed posted and it was 26 when there no more that 14 including staff. I had a very simple problem and when I asked them why I had to wait so long they said because there are other people in front of me even though they were only two people waiting. When I explain the problem to him first one of his staff gave me a piece of paper with a tech phone number on it and told me to call them and they can handle it. I called twice and got a message from a different company that said I was not eligible for technical service. What he did was send me to a warranty company even though the problem I had was not with the phone it was with the service itself. I went back in the store and then he told me that the service is working fine I said how do you know that and he said he was a manager. I said you're the manager of a retail store how would you know about the entire Verizon network and it's working and he insisted he did which was a bold face lie. He had no idea. When I called him out on it he refused to serve me any longer so I sat there. He never asked me to leave or get out of the store and he called the police who came. The police spoke to him and then they spoke to me and I told them the story. First the police said that it was crap that the Covid restriction was in place because they saw how many people were in the store. I totally believe me but unfortunately because it's a private business they were forced to ask me to leave even though he told me I was right. The irony is that the manager never actually asked me to leave the store he just said he would not serve me anymore. But not before trying to sell me a new phone claiming it was my phones problem even though I had this problem since I first bought the phone two years ago and he tried to tell me it was out of warranty and I had to buy a new one. I said is my phone service out of warranty because I pay my bill every month. Of course he had no answer and insisted that the phone was broken. So I walked out with the police and they told me to contact Verizon and make a complaint which I have done. I then called 611 and spoke to a technical consultant a manager never directed me. She was very pleasant and unwilling to give up. Eventually she found the problem and it was in the way my account was set up I have nothing to do with the phone itself and there were no settings on the phone that could've been adjusted. She said it had to be done through the Verizon app if I had known about it but she happily fixed it and was very pleasant and very discouraged by the way the staff in that store treated me. She also told me to log complete as her department could not do so. Avoid this store. I've been to other Verizon stores and never encountered anything like this so go there. But avoid this store as the employees are nothing more than line conniving rip off scam artists read more

Only person I would use in that store is Dennis the manager. Major helpful with major issues. Went above and beyond with issues I was having. read more

Went in to have my new phone serviced, only to hear that I needed to make an appointment. The next appointment was not available until the end of October! The colleague shrugged when I questioned the time frame and stated that my phone wasn't working properly . He suggested that I download step by step instructions from Apple, to resolve my issue. Meanwhile, there were at least 3 other colleagues standing there doing nothing. As I was leaving I overheard them making fun of me. Horrible experience, zero customer service at the Nanuet location, just a bunch of clowns standing around with their hands in their pockets. Stay away from this location, such a waste of time. Called 611 and my issue was resolved within minutes. read more

I have been a customer of Verizon Wireless for 20 years. On March 4, 2019 at approximately 3:15 pm at the Nanuet, New York Verizon store. Doris a Verizon employee who covers the front door at Nanuet, NY exhibited conduct unbecoming of a Verizon employee. I visited the Nanuet store to get assistance regarding nonstop robocalls that was disturbing my work and daily activities. When I explained my situation to Doris she refused to let me speak to a Verizon representative or a manager. She said, "there is nothing we can do for you, you have to block all those numbers." I said, I have blocked the number, but the person who is making these calls is using an app to generate new numbers every time they make calls." Doris repeated in an angry tone, "there is nothing we can do for you." I asked for the store manager, she refused. Furthermore, she caused a scene in front of other customers who were waiting in line. I am extremely shocked, humiliated and outraged at her behavior. Do yourself a favor DO NOT go to this location! read more

Because of COVID protocol there is a virtual waiting list you are put on. Tashana put my name down, and said it'll be an hour maybe a little longer, but we will text you when it's your turn. We arrived at 6:45, Verizon closes at 8, so I asked if we come a little over an hour later, that's closing time. She said, as long as you know what you want, we will be able to fit you in. Perfect. We show up, we got to the door and she said, "oh I took your name off because I saw your car leave, it's too late now the associates are leaving." I replied, "you never said I had to stay in the parking lot" and Tashana replies "No I did not". After being rude and dissmive, I wasted my time waiting around. Do not tell me your going to help us right before close if your going to then change your mind. If they close at 8, the associates should not be fleeing from the floor if they took down sereval people's names (because there were people behind us also waiting, who were also going to be turned away). This turns customers away, this is the kind of work ethic that brings company's down and store fronts to close. Workers like Tashana, who didn't seem like a sales associate, should not be able to speak to customers the way she does and give out false promises. Ridiculous. read more

Came in with some issues with my bill and rebates when I switched from AT&T last month and for the last month regretting it but when I came in and had the pleasure of working with KEITH .. He took his time to explain everything and went above and beyond to contact customer service for me and resolve all issues I was having. He was patient, kind and extremely knowledgeable. Verizon if you are reading this which I hope you are you need to commend your employee for his services. Anyone looking to buy a phone or anything else for that matter please and see Keith. He is the man! read more

I had an issue with setting up my new iPhone, so I made an appointment online to talk to someone at Verizon. Verizon told me that it was a diagnostic problem, and that I had to go to the Apple store to have it resolved. I appreciated the quick diagnosis and great customer service. read more

I have had the WORST experience with some of the employees at this location. There was an issue accessing my account because of incorrect contact information on their end. I went into the store for their assistance and supposedly the account was closed. A month the later when I received another larger bill I went into the store to question it and was faced with SHORT RESPONSES AND CONDESCENSION. One of the employees was basically laughing at me, A next month goes by and I received another bill for an account that was supposed to be canceled. This time I return to the store again for assistance with canceling it. I was told there was no way too verify that it was actually closed but that I would receive a refund. Two weeks go by and I return to this same location to settle the issue; multiple employees tell me there is nothing they can do to help, and they addressed many other customers (that were there after me) while I wait out in the cold on hold with a number they gave me. Many of the employees are rude to me, and clearly have an attitude whilst saying that it would be better if I weren't there. The story from the employees change again and they allow me into the store to use their phone. This is when I find out that after "canceling" the account (Whilst on the phone in store) TWICE my account was STILL active. This is now two months after I had originally canceled the account. To make matters worse, they had incorrect information for my account which made is practically impossible for them to verify me. I went thought the cancellation process again but again there is no way to verify it so I am currently in limbo. Some employees were helpful but many were rude, laughed at my situation, changed their story on how they could help and lacked overall empathy. As a corporate location I would have expected better. It was a total disappointment. Shame on the decorum of some of the employees that I encountered read more

Store is always packed. Seems like they focus more on sales than service. Had to switch phones, they wouldn't transfer all my old pictures to my new phone however they did transfer my contacts. read more

I got 2 new galaxy 8+ and paid an additional $45 dollars each for the screen protectors thinking I'm getting a superior product. Wrong. The next day one screen protector cracked and the following day the other one cracked. They didn't fall, they cracked just from regular use. I went back to the store and told them what happened, and I was told that they don't stand behind their product and they can't do anything about it. The product is obviously defective or they put it on incorrectly. Don't waste your time and money on accessories here. You will end up paying multiples times as much as anywhere else and end up with a defective product with no backing from the store read more

If I could give zero stars I would. I was greeted when I walked in to pick up my online order .The gentleman said that the order was just received and not ready yet and walked away. I wasn't sure if he was going to look for the order or what. 20 minutes went by and I still hadn't been spoken to again. Finally after what seemed like a half hour he came back and said the order had to be canceled because they don't have the product, his manager had to cancel it. I said please don't cancel it, can you just order it for me. He said no, with no other explanation. Then I had asked to speak to his manager so I could get some sort of explanation of what was going on in which he just walked away, mumbled something under his breath, and no one ever came back over to me. After waiting about 10 minutes of waiting for someone I decided to leave and call customer care to deal with my issues. I have never felt so disrespected as I did there today. I work in customer service 6 days a week and even with the rude customers I still would not treat them the way I was treated today. They have zero respect for their customers. read more

I went to the Verizon store on route 59 and Middletown road. Meet Jason who works there. Great guy. He could not have been nicer. He fixed my cell, my plan, my minutes, and $$$. Great experience, thanks, Eddie H. read more

Just got 3 iphone 7's today and went in to trade in my old iphones. Absolutely pleasant and easy. Took us longer to wait for a rep (like 10 mins) then it was to be processed (like 5 minutes). Initial impression is that this location is very well run. Thanks VW! read more

Absolutely awful customer service. Broke my iphone went in for a new one. After purchase and opened the phone I was informed I actually still had insurance which I thought I did not have. Asked if I could use the insurance instead, and was told yeah but you have to pay $50 restocking fee. When I complained they said I shouldve asked if I had insurance first. While that is not wrong it is pretty bad business to not offer the customer their options. Needless to say they would not waive fee. I called verizon directly and it took all of 1 minute for her to waive the fee. Also while in the store I was approached by 3 different people trying to get me to buy a case, then when I kept declining they tried to make me feel bad by not purchasing one. Who in their right mind would pay triple the price for a case in verizon when you can buy online literally anywhere. There was also a hard sell on charging stations and air pods. I literally just wanted a phone not a used car sales experience. Would never go back to this Verizon again read more

Everyone in the store says one thing and when you get your monthly bill, it is 100% different from what they say. They are very nice, but really have no clue what is going on read more

The worst most infuriating customer service one can find. NEVER EVER call at night, because the reps they have at that time, are the dumbest, most incompetent boobs one can find. read more

They don't even deserve a star because I was completely ignored by every employee in the store. They saw me come in and was standing there yet each one of them walked by without the decency to acknowledge me. Stay away from them! read more

Amanda was super helpful and helped me with a very very complicated issue. Others in the store like Frank and Tran were super supportive.

I went to this store thinking that I would get the best deal buying directly from Verizon. I left the store with a great deal. Signed a contract for 5 iphones at a set price. Was told this price was my monthly charges and it included tax and all other charges. Got my bill and it wasn't even close. This type of sales bull should be illegal. What a scam. Better off at a franchise. Buyer beware. read more