Beware of misleading sales practices at the Spring Valley, NY store. My husband and I have business accounts and recently visited this location to upgrade our phones. We were assisted by a sales representative named Onasis, who strongly recommended an expensive Zagg Pro Max screen protector. He explicitly stated that it was high-tech, shatterproof, and would not crack or break. To convince us, he demonstrated by slamming his own phone onto the store floor, claiming this proved the product's durability. Based on this demonstration and his assurances, we purchased the screen protectors. Unfortunately, within about a week, both of our screens developed cracks and shattering--something we have never experienced so quickly with other screen protectors we've used over the years. We contacted the store and requested to speak with a supervisor. The person who answered immediately claimed to be the supervisor, identifying himself as Eric. He was dismissive, showed no concern, and repeatedly insisted that the sales representative had not misrepresented the product. Notably, he sounded very similar to the original sales rep (Onasis), which raised concerns about whether we were actually speaking with a legitimate supervisor. We intend to pursue this matter further to confirm proper management involvement and to ensure that sales staff receive ethical training. Customers should not be given false or exaggerated claims simply to secure a commission-driven sale. Advise I've received...never buy costly accessories from Tmobile go elsewhere for cheaper prices. The accessories will be either the same quality or a better quality...sometimes way better! read more

My husband passed away and I contacted T-Mobile to disconnect his cellphone. I was originally told that they suspend his line but I would still have to pay the same monthly bill. Therefore, my bill remains the same whether someone is deceased or not. Three months later I called again regarding my bill. The next representative said she could lower my bill and cut his phone back on. Of course, I was grateful. However, she didn't tell me that she was going to remove the data from my phone and I would not be able to access internet. When I discovered that I could no longer listen to music on my phone I called again, yesterday. I contacted them again in frustration. Today, I discovered that my phone was further restricted when I tried to call 911. I am disgusted and appalled at T-Mobile in the way I (a widow) has been treated. read more

I went to T-Mobile today to pay my bill. When I was coming into the store there some people coming ahead of me . There was no one in the store really it was just a few people. I told the the guy I just want to pay my bill but instead he told me these people came before me I will take care of them first. I was like, there no one in the store but a few people. I stood there waiting for few minutes and just walked out the store and went to the Palisade Mall and paid my bill at that T-Mobile. I will never shop or pay a bill at this T-Mobile store due to who comes first in the Spring Valley Market Place. All of those workers get on my fucking nerves. read more

I was assisted by Sheldon with purchasing my son his first iPad and adding a new line I had a ton of questions and received amazing service. He was patient and informative. Excellent sales rep. read more

Visited this location while in town from Brooklyn, figured we'd have a nicer experience at an out of town location. Wrong. We purchased two phones, the representative was rushed and not very friendly. I ended up with the wrong iPhone (space wise) and after she set it up she let me know I can switch it if I pay a restocking fee! Then my husbands phone went black last week randomly and we went all the way back to this location where they were rude and didn't help us at all. read more

Staff seems nice, but they cram device insurance on to your line without asking. I will avoid this store in the future. If possible, you should always try to call T-Mobile by dialing 611. The call center reps are genuinely helpful and don't work on commission. read more

Marc was wonderful and provided us with everything we needed, all with a pleasant and professional demeanor. My girlfriend insisted on posting his pic on Twitter and accompanied it with a sterling compliment. Oh, and his expertise helped me save several hundred dollars. read more

Not being very well versed in mobile phones, I graduated myself from a flip phone to a Microsoft Lumina with a fantastic tmobile plan thru Walmart that allows me unlimited texting to stay in touch with my family as well as to receive miscellaneous data at a great value. Nancy, one of the techies, set my new phone up with patience and kindness, probably kindly suppressing a few giggles at my lack of knowledge, but I'm grateful for her help. The entire staff at this location is courteous and knowledgeable, and I hope TMobile knows what a team they have in the Spring Valley location. Also it's easy to reach and parking is great, unlike the huge mall to the east. read more