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    Apple - Nanuet

    2.9 (110 reviews)
    Closed 11:00 am - 6:00 pm
    Updated over 3 months ago

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    L L.

    I had to come here twice recently- once for my iPad Smart Keyboard repair and once for my MacBook Pro repair. The first was a bust as I need to get a new iPad keyboard as it was out of warranty. However, they fixed my MacBook Pro as it was within warranty but they had to send it out (which I got it back within a few day via mail). My problem with this place is the wait. Despite the online reservations (for a time slot), i still had to go through 2 long lines - the first with the guy at the entrance to greet you and then another guy who assigned you to a seat at the Genius Bar. As it was crowded and I had to wait for over 20 mins just to get to the 2nd guy. It turned out some of people in the lines in front of me never made any reservation - and what was the point of making reservation? In anyway, Apple really needs to re think its queuing approach and method. I really hate to have to come here for support again!

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    3 months ago

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    6 months ago

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    8 years ago

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    3 years ago

    David is helped me all the times I've come to the store. Most friendliest Apple employee! Always puts a smile on my face!!

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    8 years ago

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    6 years ago

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    6 years ago

    Customer service was great, even though they couldn't resolve my issue. Terry was extremely professional and explained everything to us.

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    7 years ago

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    Page 1 of 3

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    After waiting about 20 minutes I was called and was helped by a gentleman named Frank I believe.

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    T-Mobile

    T-Mobile

    2.4(8 reviews)
    0.9 mi
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    Beware of misleading sales practices at the Spring Valley, NY store…read more My husband and I have business accounts and recently visited this location to upgrade our phones. We were assisted by a sales representative named Onasis, who strongly recommended an expensive Zagg Pro Max screen protector. He explicitly stated that it was high-tech, shatterproof, and would not crack or break. To convince us, he demonstrated by slamming his own phone onto the store floor, claiming this proved the product's durability. Based on this demonstration and his assurances, we purchased the screen protectors. Unfortunately, within about a week, both of our screens developed cracks and shattering--something we have never experienced so quickly with other screen protectors we've used over the years. We contacted the store and requested to speak with a supervisor. The person who answered immediately claimed to be the supervisor, identifying himself as Eric. He was dismissive, showed no concern, and repeatedly insisted that the sales representative had not misrepresented the product. Notably, he sounded very similar to the original sales rep (Onasis), which raised concerns about whether we were actually speaking with a legitimate supervisor. We intend to pursue this matter further to confirm proper management involvement and to ensure that sales staff receive ethical training. Customers should not be given false or exaggerated claims simply to secure a commission-driven sale. Advise I've received...never buy costly accessories from Tmobile go elsewhere for cheaper prices. The accessories will be either the same quality or a better quality...sometimes way better!

    My husband passed away and I contacted T-Mobile to disconnect his cellphone. I was originally told…read morethat they suspend his line but I would still have to pay the same monthly bill. Therefore, my bill remains the same whether someone is deceased or not. Three months later I called again regarding my bill. The next representative said she could lower my bill and cut his phone back on. Of course, I was grateful. However, she didn't tell me that she was going to remove the data from my phone and I would not be able to access internet. When I discovered that I could no longer listen to music on my phone I called again, yesterday. I contacted them again in frustration. Today, I discovered that my phone was further restricted when I tried to call 911. I am disgusted and appalled at T-Mobile in the way I (a widow) has been treated.

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    Apple - Nanuet - computers - Updated May 2026

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