I highly recommend that you avoid this Verizon store if Sandy is the only person working. She has…read moreno idea what she is doing, not to mention she is very hard to hear. It seemed like she was whispering which made her very difficult to understand. My wife and I went to the store at 9:05AM EST as the hours of operation are listed as 9AM - 7PM, but there store was still not open when we arrived. On the door, there is a QR code that you can scan in order to get the hours of operation. After scanning the code, thinking maybe the website, and Google, had not been updated with the new hours, it stated that the store hours were 9:00AM - 7:00PM EST, so I called the phone number listed. No on answered and the message stated that they were helping other customers, which could not have been the case. We decided to grab some coffee and wait. Around 9:30AM Sandy arrived, so I asked her what time the store opens and after asking her to please repeat herself multiple times, she was whispering so low that I heard no sound, she stated that they open at 10:00AM and close at 6:00PM. She had us wait about 10 more minutes, and then she let us in. I must say, if the store really opens at 10:00AM, she did end up helping us about 25 minutes before the store opened, and I thanked her for that. When we could hear her, she was very kind, however, it was pretty clear she was not sure what she was doing. She could not fully explain any of the "Deals", nor could she clearly answer any of our questions. A couple of times, she actually said things that I was sure were wrong, so I stated what I thought was correct and she said "Oh yeah, that is right", though barely audible. We ended up getting my wife a new iPhone 16 Pro, in the color she wanted, and Sandy proceeded to "help" my wife set up the new phone. I checked my wife's old phone to assure that it was backed up and Sandy set up the new phone. Unfortunately, however, many apps and non of her messages transferred over, despite assuring those were backed up to the iCloud on her old phone. We bought a new glass screen protector for my wife's new phone, as well as for my phone (iPhone 15) and had Sandy put them on for us. We also purchased a case for my wife's new phone. The screen protector and the case were properly installed to my wife's new phone, for which we are grateful and thanked her. While installing the glass screen protector on my phone, I saw Sandy struggle and was a bit concerned, however, I said nothing as I assumed she was the expert and would make sure it was properly installed. By the time I got home, however, I realized that the screen protector on my phone was definitely not installed properly and, in fact, had a huge bubble coming up from the bottom of the phone. Ultimately, I am pretty sure the screen protector on my phone is never going to be right and I will need to purchase a new one. All in all, we are very disappointed with the service and will never be returning to that store, other than to see if they will put a new protector on my phone free of charge. We shall see. I hope you find this helpful, and highly recommend you use a different store if you have the choice. Follow up - Went back to the store and Victor was able to remove the bubbled screen protector, which was for a different phone, and replace it with the proper one.

I purchased a Simple (brand name) USB-C charger and it lasted two months and now does not work. I…read morebrought it to the store to return it, but was asked if I purchased a warranty (which I was never originally told about). When I said no, they said they do not accept returns as they only a reseller of these items and was told to contact the manufacturer. What reseller does not accept returns for something that lasted two months???? Do you not take repsonsibility for what you sell??? They said my only option was to purchase another one and this time purchase the warranty, which I thought was totally ridiculous. Knowing I was not going to get anywhere with them, I said my peace and walked out. I have purchased several phones and accessories with them, but this is the last time. I will be finding a new store to go to in the future! BUYER BEWARE (caveat emptor)!!!!

Ive been within T-Mobile for a while... pretty happy. Until I got here. These guys are…read moredisinterested in helping you with any promos... barely capable of answering questions without acting bothered. I will never step into this place again. Any other location I've been to I had a good experience.. not sure what's going on at this store... staff is lacking in customer service know how.

Professional, down to earth, kind to kids, honest about phones/prices. Stayed open late so we could…read morefinish our transaction. Simply one of the best service experiences at any store, ever.

Went to the store today my phone account was hacked. Kevin. The store manager Kevin did everything…read morehe could help straighten out the situation He walked me through everything to help me get my phone back in order he spoke to the fraud unit it was really patient with me to get my phone back working He's definitely a great manager it cares about his customers Would recommend the Verizon store on route 17 southbound of Paramus when you have people like Kevin working there you have an awesome staff who dedicated to their customers thanks again

I got majorly scammed yesterday at this store yesterday when I went in to buy a new iPhone after my…read moreiPhone 14 broke from water damage. The first bizarre thing was the sales person, Tenaye, actively discouraged me from claiming the upgrade for the 16 that I was eligible for, and instead kept pressing me to file an insurance claim for a replacement 14 model. I had to ask multiple times to claim my upgrade, but she kept advising against it because it would incur fees. The fees she was describing was the balance on the current phone that I would need to pay regardless.... It was unnecessarily confusing and took way longer than it should have. After all this, after confirming my upgrade, she tells me In order to claim the upgrade I would need to do this BYOD (bring your own device) promotional deal that would decrease the added fees for the upgrade. She explained that Id need to add a second line to my account but at no cost and they would have to assign a "ghost number" or an inactive phone number to my broken iPhone 14 and that way I could transfer my phone number to the new iPhone 16, keep the old phone, and save money. It didn't really make sense to me, but I was impatient at this point and just wanted to get the thing done so I agreed. After all this, I was not able to transfer my phone line to the new phone because the Verizon support representative (after 2 hours of support) confirmed I had a "pending order" that was blocking them from being able to activate the new device. Basically this newly added line to my account from this "promo deal" that I was told wouldn't cause me any issues in fact cause me major issues because multiple customer support reps (even higher level supervisors) weren't able to fix the problem and finally assigned me a ticket number for a tech support person who will call me "in the next few days" to "hopefully" resolve the issue. My new device has no service connection and this has been by far the most frustrating and unbelievable experiences I've had with a company overall. I don't know if the issue is with Verizon itself or whether this sales person just didnt know what she was doing. Either way, I recommend passing on this particular store and maybe switching network carriers altogether.

Brought my PC here because the CPU was overheating. The team was very friendly and communicative…read moreabout what was going on. I was hesitant to bring my PC anywhere for fear of being scammed, but they did a quick fix free of charge. Thank you so much!

Great service they helped me make an insurance claim in 5 minutes and saved me over $200. The team…read morewas very friendly and helpful.

Visited Verizon in Closter which left a real sour taste so we did a search and discovered that…read morethere was a Verizon in OT. Matthew was really helpful especially as there were some hiccups on Verizon's side as I was transferring a new line, one of which took a bit of time. Its not really crowded as it's in a location where it's hard to see even driving by (we've drive by maybe hundreds of times without ever knowing there was a Verizon in OT). If you're coming from Closter or Demarest it's absolutely worth the 10-15 min drive here as you Miley won't have to wait and will get far superior and courteous service.

From the owner: Wireless World has been building quality relationships with its customers for over 10 years. From…read morewireless to home services, our expert sales staff can help make your Verizon needs easy!

This Verizon store is always our family's first stop when it comes to anything cellular because of…read morethe terrific staff: Andrew/Josh. I just visited twice in early November and Josh was there each time resolving my phone issues and questions. He was so personable, respectful, compassionate, effective, friendly, and approachable that I felt entirely comfortable asking questions without feeling ignorant. His customer service approach is the gold standard and made me want to tell all my friends to go to this store anytime they have cellular needs. Thank you, Josh: you're the best and I'm so glad you're now at this Verizon store!

I had to pick ip equipments for my Fios order. I called ahead to confirm they have them available…read more Upon arrival, saw the beautiful glossy exterior the store. It is equally clean and nice inside. Very modern store. I got help from a representative right away. Got my two routers and was out of the door within 5 minutes. Happy to know I have a store near home for easy pick up and returns.

Signed up two new lines of service to take advantage of a promotion where the purchase of two…read moreSamsung phones gets you a free 52" television. Purchased the plan, took forever to get out of there, and the manager offered to submit the application paperwork for me. That was June 11. Here we are on Sept 6 and I still don't have my TV (despite meeting all of the conditions) and the 800 Help line is no help - argumentative reps. Honestly, there must be better service out there.

This is based ONLY on one manager aka Sam. The rest of the managers at this store would get…read morenegative stars. My sister was having an issue with our account being charged and this issue had been ongoing for 8 months in an effort to resolve it corporate had advised her to get in contact with the store we bought the phones. This basically turned into a cat and mouse game with the other managers where she would call they would say their computers weren't working take her information and promise to call her back. They would never follow up leaving the issue unresolved. This was until my sister spoke with Sam. Not only did he fix it immediately he was very patient and understanding with my sisters frustration. So Sam you get 5 STARS! The rest of the managers (°°） ........that's how I feel about your customer service.

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!

He was very friendly and helpful. I'd definitely recommend him to others who are having issues with…read moretheir phone or similar devices.

Great work with reasonable price, fixed the broken screen on my IPhone 15 Pro Max. Took about 20…read moreminutes and can't even tell it was ever damaged. I would deign back if I even need another screen replacement.

The tech was great, it happened to be a screen protector, he just removed it and didn't try to…read morereplace the cover. The honesty is a great asset. Thank you.