Technician Timothy was way below the usual high standards of Verizon. He came in late June to fix the fios cable that was cut (by a lawn-mower?). He was grumpy and impolite - he rolled his eyes when we asked him to cover his boots when he stepped inside. He left a hole on our external wall without caulking it; he reluctantly addressed the issue after we pointed it to him. We had wonderful experience with several other Verizon technicians - see my 5-star review. However, Timothy is at the other side of the spectrum. read more

Wireless Zone Monroeville is a ripoff! They tell you that you're getting free phones but charge you for them. Also, added insurance plan without my consent. I will never shop there again! A Verizon employee told me that she was ripoff by them as well. SAD! read more

One of the single worst interactions I've ever had with Verizon. Chris, the sales man was so horribly, horribly condensing and an embarrassing representation for the company. I asked for the differences between plans and after a few questions was met with, "well, do you know what faster internet is?" Seriously, a pathetic excuse of human being. I'll be honest, if that's the standard for Verizon employees, that says more about their company than any review ever could. This isn't a one-off review either. This is a pattern of disturbing and disgusting behavior from their staff over the last 12 months -- before and after the move. The Monroeville store already had the reputation of being the worst store in the area, with the Penn Center location being preferable by most members of the community. Today, their employees confirmed why the community has turned against them. We'll be filing a complaint to Verizon directly but quite honestly, this should be a warning to steer clear of this store and the people they hire. When the store inevitably replies with the corporate canned, "Sorry we missed the mark. We strive to do better. Hope to see you next time," it'll show how little they actually care about the customer and making things better. Things need to change. Until then, DO NOT patronize this store or support their employees. read more

The woman that transferred my data from my old phone to my new one was incredibly rude. I purchased a new phone online and went there to pick it up and have their staff transfer my data. She let out a long breath and rolled her eyes when I said that I wanted them to do the transfer. She was less than helpful. The only time she showed any enthusiasm was when one coworker came out and then her entire persona changed from bored and annoyed to smiling at him and giggling. I should have videoed the encounter. Ugh! read more

I brought my daughters Iphone in to trade it for a Samsung s25. I was ready to pay off the Iphone. I was told not to and keep it as a backup because my plan was only going to change by $4. The next month it went from $179 to $351. I called customer service who canceled a bunch of features and got it down to $161. The next month it went back up over $350. I took it back to the store and explained and was told I shouldn't have called customer service..and then called customer service from the store because they couldn't fix it ....?? They said why don't you pay off the Iphone and your bill will drop to under $160. The store manager took me to the kiosk and walked me through paying it off. The next month I get my bill and it's back to over $350. I go back to the store again. This time the manager goes in the back for a 1/2 hour and comes back out and tells me the $800 dollar payment with the previous manager was made as a bill credit and did not pay off the phone. He then pulled out 3 months worth of bills. I know what the bill looks like, that's why I was there. He informed me there was nothing he could do even though I explained that with the new bill I would be paying verizon over $1500 since September and it is now November. He told me to call customer service and remember the same store said not to call customer service. I called customer service at 8am the next morning and requested a supervisor callback for 10am. I am writing this at 10:41 the following day and still no call. Avoid verizon at all costs, all the mistakes made were on them and their responses are F you pay us. read more

Todd Yakosh totally took care of me last Tues when my iPhone 7 battery went downhill quickly. He found a great promotion for me on an iPhone 14 and his associate helped me activate it and do the data transfer from my 7. It took over an hour but was worth it bc my old phone needed a software update before data could be transferred-I might not have figured that out on my own if I had gone home and tried to take care of this- read more

Why is it every other month the Verizon machine is down, broke ,out of order, I go to the one in Monroeville on route 22 which I live on the other side of Pennhills and it's always broke, I have better things to do than drive out there and not be able to pay my bill with cash, Verizon you make billions of dollars put some more machines in like 3 or 4 accommodate your people. I am not young and I have to be stressed out every other month, DO BETTER PLEASE!!! read more

Their customer service was not always the best. I later found out that they would manipulate internet performance so you would have to keep purchasing faster internet speed read more

With an appointment, service at this store is okay, otherwise expect long waits or not to be seen that day. The staff doesn't really seem to put much effort into solutions, which likely explains the stars. I wasn't the only person I heard told "unfortunately there is nothing we can do" or "we are handcuffed here", while that might be true (a bigger issue with the whole company) it would be good to see more energy put into solving as many problems as possible during an appointment given the long time many people wait. Additionally, both our service tech and the manager spent time watching parts of football games during our time in the store and while we were speaking to them, this was rude, to say the least. I'm still giving three stars, however, because I left with an idea for how to fix the current issue with my phone and contact info to someone they were confident could help me. Additionally, if nothing else, I've always found the service both friendly and (on non-game days) attentive. read more

Brennan is the best!!! Per Verizon tech Brennan on Sunday April 11, 2021 in the afternoon: Remove SIM card from my broken iPhone 7 with an endless blinking Apple logo loop to another phone (my wife's) to obtain the MUCH needed verification code. Brennan was polite, very patient (I did not have an appointment), he allowed me to ask a quick question before I exited. He answered it succinctly. After 2 hours of online & on phone of Apple non-help Brennan was a shining light of hope. read more

Young gentleman by the name of Nate helped me out and set up new phone for me. He was courteous and patient.

This company is the worst ever! They charged me 4 years... 4 YEARS )when I only just paid my bill on time) unbeknownst to me, they charged me for a device I never received AND $10.99 month for the service (that I didn't have a device to redirect the service) I just paid the bill. Every month. On time. When i discovered, they offered me 90 days credit! 4 YEARS they owed me! They are horrible people! They said they'd opened a fraud investigating on 2 occasions. THEY DID NOTHING! Beware! When they tell you you're first bill "might be a little high" what they mean is 3-4x what your agreeing to! I canceled my service. I will do anything the law allows to protect other consumers from this same RIP OFF! use ANY OTHER COMPANY! read more

Verizon Fios......terrible internet and now....WITHOUT NOTICE, they have dropped the Science Channel. Time to go back to Comcast.

Horrible customer service from Mitch, General Manager, and Cory, Solutions Specialist. Do not go to this store. Very frustrating experience. And based on the reviews I'm not the only one. My family entered the store to make a simple change to our data plan. Mitch was on the ready with a preprinted page giving me the Loyalty Teams number. I explained we have experienced problem in the past with making changes to our account. After waiting our turn we were dismissed by a second Verizon store representative telling us to call the Loyalty Team. When the Verizon mobile customer reaches a point that they go to the store to resolve an issue, adequate customer service would include assisting the customer in reaching the Loyalty Team and making sure their concerns have been resolved satisfactorily. If referring their customers to the Loyalty Team is their only response to issues, maybe they should post their note on the door so we won't have to deal with their horrible customer service. Now my husband and father had excellent service at the Comcast store in McCandless a few months ago. Guess I know where I'll be going. Wonderful, very patient and willing to assist. Bye Verizon read more

A force of incompetence to be reckoned with. The management does not give a damn about you or your predicament. They also act like they are doing you a favor when basically any other industry would do the exact same procedure. I don't know what it is about the cell phone game that makes it pathetic, but Verizon does Horrible Service better than anyone in the game. read more

The Verizon Store. A place you go when you MUST. And it seems like those of us who must, all go at exactly the same time. I feel sorry for the staff because they never know if they're getting a savvy user, an unsure chooser, or a total loser. And whichever category we (the client herd) primarily fall into, we're all at least partially in all three, because that's how fast these phones are changing. This really isn't a review, I guess... just try and be a little nicer to them and they'll usually try and be nicer to you. We all know how expensive the phones are and we all know we cannot live without them. Here's to hoping I don't need to go back until, like... 2020!! read more

I absolutely dread going to any of these stores because they are usually packed and you can expect to wait a long time before anyone can help you. I had quite a different experience this time! My boyfriend had 2 non-functional phones that were sent to replace his current phone. A customer service representative told him to take them to a corporate store. Turns out you can't really do that but Ross and Kathy were a huge help to us regardless. Kathy approached us a few minutes after we arrived, which was much faster than I expected. Despite the confusion about the misinformation we received over the phone, she grabbed Ross, who was able to at least print shipping labels for us and clarify the situation a bit. What I thought would be an hour+ nightmare was much better due to the staff! read more

Nicole was super helpful. Kaye's put everything I needed to get a new plan set up on my phone. Also was helpful with other information as well. Great customer service. read more

We walked in to Verizon to learn about smartwatches in stock. Greg, who assisted us, was very knowledgable about the smartwatches and the fitness wristbands and was able to give technical and personal experience regarding several of them. He seemed comfortable with our dumb questions and didn't rush us. I didn't buy a smartwatch with the bells and whistles because manufacturers really only make them for man-sized wrists! read more

Verizon's costumer service department sucks!! They are the worst On hold for 52 minutes before I hung up. Called later and someone called me back at 6:32 with the promises that a supervisor would call me back in a half hour to an hour later. 9 0'clock no call back still. I called back and was on hold again for 42 minutes. 9:48 and still waiting for a supervisor to come to the phone!! This all stems from them charging a fitbit to my TV account!! They have "fixed" the problem 3 times and every 2 months the charge shows back up with late fee charges. Too boot it was ship to Trenton New Jersey. I live in Pittsburgh!! Every representative has no idea how a fitbit was charged to a TV account. Neither do I buddy neither do I.... Then they say do you have a Verizon cell phone account? NO I have been with sprint for 20 years. This company is a joke when it comes to customer service read more

Great friendly fast service. Not sure why other reviews are bad. They were understanding and caring about our issues. Will definitely come back again. read more

DO NOT SHOP HERE Everything was going fine. I was buying my elderly mother a phone and the rep said he would be right back. A manager came out named MATTHEW FOUCH. He was the rudest manager I've ever dealt with. Basically, he wouldn't let my mother purchase a phone in store and asked us to do the purchase online because she wasn't buying accessories! It was going to effect their commission numbers! I said I was in a hurry and needed to do the transaction in store. He refused and asked me to leave! I've heard other horrible rumors about Fouch's background as well. Go somewhere else. Any other store. That guy is not a good person. read more

Chris, our phenomenal sales rep, met all of our needs and then some. Verizon customer service can be hit and miss...mostly miss in Texas. In any case, today they rocked the house. I was very impressed. read more

Cory at the Monroeville store never activated my iPhone 7 I bought last week and I spent 5 hours trying to talk to someone to try to fix the issue. I went to the Latrobe Verizon store and got yelled at by Brian because he completely screwed the situation up even more by switching the sim cards and then blamed me for the mixup. 7 hours later we finally got things working. read more

One word: Zoo. It's always chaotic at this location. It bothers me that I have to sign in at a kiosk just to purchase a battery, a case, anything simple. I waited 20 minutes while I watched employees wander around with nothing to do. They'd look at me but quickly look away because they "couldn't" help me. Oh, they could, they really really could. Still, that's the closest VZW to my place. I guess I'll have to find a new, inconvenient location or suck it up and deal. read more

If you go to the Verizon and Chris (who's been there for 17 years) is your specialist, TURN AROUND. He doesn't want your business, he wants you to leave! the worst customer service "specialist" I've ever had. read more

This has got to be the worst Verizon location. It's always busy, and you have to wait forever. I used to go to the one in Monroeville Mall before they closed it, because the wait was much shorter. Most of the wireless employees are pretty nice and helpful though, which is the only good thing I can say about this location. I recently went in to check out FIOS. I had already looked online the day before and found the package and price I was interested in paying. Online, they give you free installation as well. So I go in, and start talking to the guy. He says I may as well get the triple play bundle, even though I told him I had no intention of ever using the home phone. He said it comes out to be cheaper because they give you a free DVR for a year, then I could call and get rid of the phone after the first year. So I say ok, that sounds fine. So he gets the package all pulled up, and it was going to be $124 a month before taxes. I said hold on, it was only $94.99 online with the DVR for the double play, and I wasn't going to pay $124.. So he says ok, he'll sign me up for the double play instead. So he goes in there, gets it all up, and says ok, you're all set. But the price was $104.99 before taxes! I told him it is cheaper online, I'll just go home and sign up. He says no no, wait, I can sign you up online. At this point I'm getting annoyed, but I say ok. So we go through the whole thing again, and it comes out to be $94.99. I think everything is ok Well, we get through the whole thing, get my installation date all set up, and then he prints out the bill. It says my bill is now $99.99, plus taxes. Plus I have to pay for the installation which is $60! I said installation was free if you sign up online, so he tells me after I get my first bill, which will charge me $20 (for the first of three $20 installation charges), I can call him up and he'll waive the activation fee. I didn't feel like dealing with the guy, because he was kind of the sheister salesman type guy, and I knew he would try talking me into something else, I just said ok and left, because he gave me the number to cancel if I wanted before my installation date, which I will definitely have to do. read more

Apparently it is good business to have the employees sign for you. Thankfully the gentleman didn't lie about giving us 5 more gb in data at no extra cost. If not guess I'm out of luck because I know they'll stick up for their horrible employee that signed that legal document for me. read more

I've been with Verizon for a couple years now and it seems to be getting more expensive with lesser quality every year. This store is noticeable clean upon entry and the staff there is very helpful. still they try to push the most expensive plans on you. not that this store is bad or anything like that its just verizon is over charging compared to other wireless carriers out there. before committing to verizon please go over your options, Tmobile, at&t, and others are just as good if not better in pricing and quality. read more

I been with verizon wireless for over 6 years. I signed every 2 year contract and got every cell phone at this verizon store. Recently I got another cell phone with contract. Everyone of my cell phones including to smart phones, were free with mail in rebate. Recently I signed up for Fios which is home phone, internet, and tv. With both every cell phone and fios the eployee's were with helpfully and friendly. They have a great selection of cell phones, well displayed. This verizon can get very busy and sometimes you may have to wait long to get helped. Other than that I have no complainants about this verizon. read more

Called Verizon to get pricing and switch my internet service. I did use them in the past but had to change due to their costs getting way too much. I was transferred to tonya a specialist and had the worst experience. First off, she tried to sell me their top package though I really did not need it. Second, she got agitated and began to cross question me when I said I'll think about the switch. I told her she had no business to interfere in my decision This is to let Verizon know that they need to train their employee to be polite and not ask to questions that is none of their business read more

My Wife and I both had an issue with connecting our new iPhones to Bluetooth devices and was told by Verizon Chat to return to brick and mortar. We bought our iPhone 8s at the Monroeville Verizon. We took the phones back to troubleshoot and we were amazed at how much of a incompetent, pompous a$$ the supposed expert is at this location. He did not know how to solve the issues so he pushed it back on us and our BT devices including our Honda cars. His manager was also not helpful as well as the other "experts" in the store. Do yourself a favor...go anywhere else but here. read more

The US Postal Service should sell cell phones. The customer would have a better buying experience at a unionized, government post office than they would at the Monroeville Verizon location - and I'm not exaggerating. My wife and I recently went to this location to purchase a cell phone for her. We showed up around 6:45PM on a Friday evening. By 9:30PM, she had a phone. That's without shopping around. She told them exactly what she wanted when we were finally waited on, and it still took this long. She got a prepaid iPhone for $60 per month. After buying the phone, the case, the extra charger and the first month's bill, I was out over $200 - which is expected. It's just unfortunate that it took our entire Friday night to make it happen. The phone worked fine that night and on Saturday. We did notice that they gave us the wrong additional charger which didn't work, but I wasn't going back anytime soon to get a new one. We were just going to cut our losses and move on. On Sunday, we were out running errands and the phone stopped receiving calls. She couldn't call out on it either. The automated system said that she had to add more money to the phone. Really? I called the Verizon store and they gave me an 800 number to call to get it fixed. Of course, it didn't work. Even worse, everything was automated. I grabbed the broken phone, drove to the Monroeville Verizon store, explained the situation and was told that they would put me into the kiosk but that it was a minimum 60 minute wait (so really 1.5 hrs minimum based on prior experience). I asked for a manager. The hostess lady went back to the back to get a manager. She came back out alone and told me that the manager said that I would have to get logged into the kiosk and wait like everyone else - and again that it was a minimum 60 minute wait. Wow. Honestly, I just want the phone that I just spent a lot of money on to work. I could see waiting if I was going to purchase something - but I just spent hours the previous Friday night here only to get a phone that didn't work. So I did what I think anyone who has an issue with this location should do from now on - seriously - I went outside the building, called the location's phone number and asked to speak with a manager. I talked to the manager and made him deal with me while I was on the phone with him. We weren't getting off of the phone until I received more prompt assistance. If a store like this is not going to properly manage labor, then I would encourage customers to go outside the building, call in and make the manager spend his or her time dealing with you. You are the still the customer. I haven't experienced this continuous problem at any other location but have multiple times with this one. Get it together over there Verizon - your customers are getting sick of it. read more

This store is absolutely terrible. No help at all. Made an appointment before I got there, and was told that all of my phones were able to be upgraded. After the sales person talked to my family for over an hour and a half, almost two, we were told that only one phone was eligible for an upgrade. Completely lied to us over the phone and said that we were able to get everything we wanted, but then in store after wasting 2 hours of the sales person trying to sell us a bunch of useless stuff were told we can't even get the phones that we wanted. None of the workers, including the manager have any idea what is going on at all. Save yourself a trip and do not buy anything from here, because they will lie to you and screw you over. The ladies name was Meta and the entire time you could tell she had no idea what was going on. The manager named Sylvester was no help at all either. After Meta talked to him, he was still confused and had no idea what was going on because she clearly isn't good at her job. As well as himself. He then preceded to tell us that he could get us any phone we wanted, but the one we actually wanted! Makes total sense, right?! Complete idiots if you ask me. read more